5/5
Ellen from Northwood is brilliant! She conducted a clear and helpful inspection, stayed right on top of all the issue follow-ups, and was super cheerful throughout.

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16,562 reviews across 87 offices and 7 platforms
Northwood has 16,562 reviews across 87 offices (Stoke on Trent, Liverpool, Newcastle Upon Tyne, Doncaster, Eastbourne, Aberdeen, St Albans, Edinburgh, Carlisle, Leeds, Wigan, Portsmouth, Wrexham, Oldham & East Manchester, Maidenhead, Cardiff, Bolton, Derby, Southport & Ormskirk, Banbury, Bristol, Birmingham, Southampton, Worcester, Forest Hill, Norwich, West Norwood, Sale, Beverley and Hull, Leicester, Cheltenham, Ashford, Hereford & Ross on Wye, Plymouth, York, Salisbury, Milton Keynes, Crawley, Nottingham, Warminster, Warrington, Reading, Hatfield, Macclesfield, Ipswich, Thorne, Crewe & Sandbach, Dundee, Goole, Oxford, Northampton, Romford, Glasgow, Wirral, Peterborough, Watford, Banchory, Basingstoke, Exeter, High Wycombe, Lancaster, Luton, Central Scotland, Preston, Barnstaple, Shrewsbury & Telford, Epsom, Harrow, Truro, Chelmsford, Wolverhampton, Sheffield & Rotherham, Chester, Inverurie, Lincoln, Cambridge, Basildon, Brentwood, Solihull, Southend, Wokingham, Tamworth, Colchester & Clacton on Sea, Taunton, Croydon, North West London and Torquay) and seven platforms, rated 4.6 out of 5 overall. Northwood Stoke on Trent has the most, 727. Checked 9 October 2026.
11,863
Reviews on Google
All 87 offices
134
Reviews on Facebook
All 87 offices
7
Reviews on Yell
All 87 offices
289
Reviews on View Agents
All 87 offices
2,584
Reviews on Direct reviews
All 87 offices
1
Reviews on Trustpilot
All 87 offices
1,684
Reviews on AllAgents
All 87 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Had the property up for sale for over six months with another estate agent, a few viewings done with not much interest. Went to Melanie at Northwoods Hatfield ...Read all 68 from sellers
I must recognise the Kathryn from the Wrexham branch of Northwood. I initially came looking for a rental property for which she acted in a very professional and ...Read all 69 from buyers
Have previously worked in this business and i can say Northwood have always been very professional and there service has been excellent this time I dealt with ...Read all 51 from landlords
We canβt thank Liudmila enough for their incredible help in finding our new home! π‘β¨ We were looking to rent a house and were honestly amazed by how quickly ...Read all 87 from tenants
Northwood's 87 offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Northwood. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Ellen from Northwood is brilliant! She conducted a clear and helpful inspection, stayed right on top of all the issue follow-ups, and was super cheerful throughout.
5/5
Really good experience buying a property from Northwood. Jon was really helpful, and went out of his way to ensure the purchase was completed. I definitely recommend them.
It was a pleasure dealing with you. Thank you for recommending Northwood York!
5/5
After experiencing homelessness for seven months, being given the opportunity to make this flat my home has meant far more to me than simply receiving a set of keys. During those months I experienced instability, uncertainty and at times felt completely unheard. I had even been told by the council that they could give me a train ticket to βgo back to where I came from.β When you are already struggling, experiences like that can make you feel as though your circumstances matter more than you do as a person. My experience with Northwood was completely different. From the first time I met Claire Dalziel, she listened to my situation without judgement or discrimination. I felt seen, understood and treated with dignity. She recognised that people experiencing housing difficulties sometimes just need someone willing to look beyond their circumstances, listen to them properly and give them an opportunity once the necessary checks have been completed. I am incredibly grateful that Northwood gave me that opportunity. Fatimah has also been wonderful. She came to see how I was settling into the property, and today's inspection gave me another opportunity to reflect on just how much has changed. When I first received the keys, this was simply an empty flat. I have slowly turned it into my home, painting, decorating, creating peaceful spaces and putting stability and structure back into my life. After seven months without a home, Northwood didn't just provide me with somewhere to live. They gave me safety, stability and the opportunity to rebuild. The photographs show only a small part of that transformation, but to me they represent something much bigger: what can happen when somebody is given a genuine opportunity and treated like a human being. Thank you Claire, Fatimah and Northwood Newcastle for seeing the person behind the circumstances and giving me the space to grow, rebuild and shine. I will never forget what that opportunity has meant to me.
5/5
Smooth, responsive and competent throughout the buying process.
Hi Louis, Thank you for the review. It was a pleasure dealing with you.
5/5
Andrew showed me around a flat! Andrew was an absolute pleasure, would recommend xx
5/5
Currently rent through Northwood and wanted to send some praise as its rare to meet someone so genuine! Ellen has been fabulous! Sheβs always prompt with replies. Always Cheery, efficient and such a delight to speak too!
5/5
Rating only, no written review.
5/5
Ellen was very friendly and listened to all our maintenance concerns :)
5/5
Had a great experience with Andrew at a viewing, would highly recommend his service!
5/5
Very helpful and responsive. Ellen was great to talk to.
5/5
Had a great viewing with Andrew Beal, he was both professional and polite.
5/5
An easy and straightforward process in becoming a new landlord and renting out my first property. Both Aimee and Ellen kept me informed throughout the process.
1/5
Sold our house through northwood and it wasnt great. Viewings arranged and no confirmation to us. Cancelations of viewing without notice. Buyer even turned up with our estate agent while i was in bed following a nightshift as we had no notification of this. Staff can come across as very rude. Would not recommend at all.
5/5
During my tenancy, Northwood York were extremely helpful in answering any questions, sorting requests and notifying us about changes. They assisted my transition out of the property when I moved with quick email responses and helpful information. The team at Northwood are amazing. Would recommend.
We greatly appreciate your kind words, Charlie. It's great to hear you felt supported throughout your tenancy and your move felt straightforward. Thank you.
5/5
Northwood handled the rental of my property in York and then the sale when I decided that it was the right time to do this. A professional approach at all stages, looking after the property as a rental and then keeping me informed of viewings and offers, and supporting the process every step of the way. Committed to you; highly recommended.
We're absolutely thrilled to have supported you throughout both the rental and sale of your property with a professional and committed approach. Thank you for your high recommendation.
5/5
I had a great experience with John and the team at Northwood York
Thank you Will
5/5
Northwood Liverpool have delivered excellent customer service to me as a tenant so far. I would recommend them.
1/5
Very slow service had to pull out they would have dragged on for weeks. Landlords need to know this estate agency is so slow in sorting out paperwork or anything.
1/5
Rating only, no written review.
1/5
Itβs hard to describe the poor service we have received from Northwood. If you are a tenant and your hot water goes off, please be prepared to wait at least 6 weeks + for this to be fixed. They outsource their maintenance to a company that is incapable of sourcing anything quickly (we have been left over 4 weeks now without a washing machine and are still waiting for this to be resolved). When this has happened in the past with a different letting agent, this was sorted within 2 days. You can try chasing Northwood to get an update but you will be met with people saying they will get back to you the same day and never do. If you are a landlord and are looking to let Northwood manage your property, I would highly suggest you DO NOT use them. If we didnβt love where we live so much, their service is enough to make us move.
5/5
Excellent service by Northwood. I would highly recommend for selling property. The staff were knowledgable and very experienced and the communication throughout was brilliant. They had the valuation, photographs and upload of our property turned round super quick, which helped with a very speedy sale of our home. Leanne, Olivia and their team were all fantastic acting and following up between me and my buyer. Thank you for making a stressful process hassle free!
5/5
Sold a house with them, all went well.
5/5
Excellent service from start to finish by Leanne and Olivia.
5/5
βοΈβοΈβοΈβοΈβοΈ I had a fantastic experience with Northwood Liverpool. Their team was professional, knowledgeable, and truly committed to providing excellent service from start to finish. They took the time to understand my needs and offered clear, honest guidance throughout the entire process. Communication was always prompt and reliable, which made everything smooth and stress-free. I especially appreciated their attention to detail and dedication to achieving the best possible results. I highly recommend Northwood Liverpool to anyone looking for dependable and high-quality estate agency services. I would gladly work with them again!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Northwood has 16,562 reviews across its 87 offices, rated 4.6 out of 5 overall: 11,863 on Google, 134 on Facebook, 7 on Yell, 289 on View Agents, 2,584 on Direct reviews, 1 on Trustpilot, 1,684 on AllAgents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Northwood Stoke on Trent has the most, with 727 reviews rated 4.7 out of 5, followed by Northwood Liverpool with 678.
Northwood Stoke on Trent, 333 Hartshill Road ST4 7NR; Northwood Liverpool, 15-17 West Derby Village, West Derby L12 5HJ; Northwood Newcastle, 676 West Road NE52UR; Northwood Doncaster, 17A Sandringham Rd DN2 5HU; Northwood Eastbourne, 81-83 South Street BN21 4LR; Northwood Aberdeen, 207-211 Rosemount Place AB25 2XS; Northwood St Albans, 48 London Road AL1 1NG; Northwood Edinburgh, 13 Comely Bank Rd EH4 1DR; Northwood Carlisle, 2 Crosby Street CA1 1DQ; Northwood Leeds, 64 Harrogate Road, Chapel Allerton LS7 4LA; Northwood Wigan, 55-57 Mesnes Street WN1 1QX; Northwood Portsmouth, 129 Havant Road PO6 2AA; Northwood Wrexham, The Coach House, 25 Rhosddu Road LL11 1EB; Northwood Oldham & East Manchester, 79-81 High Street OL4 3BN; Northwood Maidenhead, 21 Queen Street SL6 1NB; Northwood Cardiff, 1a/1b Heol Y Deri CF14 6HA; Northwood Bolton, 3 Marsden Road BL1 4AA; Northwood Derby, 5a St. James Street DE1 1QT; Northwood Southport & Ormskirk, 185 Eastbank Street, Southport PR8 6TH; Northwood Banbury, 20 High Street OX16 5EE; Northwood Bristol, 271 North Street BS3 1JN; Northwood Birmingham, 70 Bromsgrove Street B5 6NU; Northwood Southampton, 1 Bellevue Road SO15 2AW; Northwood Worcester, 41-43 Barbourne Road WR1 1SA; Northwood Forest Hill, 5 London Road SE23 3TW; Northwood Norwich, 7 Broadland Court, Wherry Road NR1 1UN; Northwood West Norwood, 493 Norwood Road SE27 9DJ; Northwood South Manchester (Sale), 43 - 45 Cross Street M33 7FT; Northwood Beverley and Hull, 16 Humber Street, Fruit Market, Fruit Market HU1 1TG; Northwood Leicester, Dimension House, 3/4 Westbridge Close LE3 5LW; Northwood Cheltenham, 11 - 15 Prestbury Road GL52 2PN; Northwood Ashford, Unit 1, Bridgewater House, 4 Victoria Road TN23 7AJ; Northwood Hereford & Ross on Wye, 41 Bridge Street, First Floor HR4 9DG; Northwood Plymouth, 22 Sutton Road PL4 0HN; Northwood York, 67 Micklegate YO1 6LJ; Northwood Salisbury, Cheviot House, 69 - 73 Castle Street SP1 3SP; Northwood Milton Keynes, 17 St Johns Street MK16 8HE; Northwood Crawley, 3 Parkside RH10 1EH; Northwood Nottingham, 568 Mansfield Road NG5 2FS; Northwood Warminster, 8 Market Place BA12 9AN; Northwood Warrington, 139 Sankey Street WA1 1NN; Northwood Reading, 50 London Street RG1 4QA; Northwood Hatfield, 5 High Street DN7 6RS; Northwood Macclesfield, 22 Church Street SK11 6LB; Northwood Ipswich, 2 Grange View, Mead Drive IP5 2HU; Northwood Thorne, 6-8 Fieldside DN8 4BQ; Northwood Crewe & Sandbach, 9 Hightown CW11 1AD; Northwood Dundee, 2 Panmure Street DD1 2BW; Northwood Goole, 91 Pasture Road DN14 6BP; Northwood Oxford, Fountain House, Parkway Court OX4 2JY; Northwood Northampton, The Old Gatehouse, 25 Victoria Promenade NN1 1HB; Northwood Romford, 11 Victoria Road RM1 2JT; Northwood Glasgow, Skypark 5, 45 Finnieston Street G3 8JU; Northwood Wirral, 78 Telegraph Road CH60 0AQ; Northwood Peterborough, 729 Lincoln Road PE1 3HD; Northwood Watford, 278 St Albans Road WD24 6PE; Northwood Banchory, 57 High St AB31 5TJ; Northwood Basingstoke, 37 Winchester Street RG21 7EF; Northwood Exeter, 5 Southernhay West EX1 1JG; Northwood High Wycombe, 23 Crendon Street HP13 6LJ; Northwood Lancaster, 22 Market Street LA1 1HT; Northwood Luton, 42-44 Wellington Street LU1 2QH; Northwood Central Scotland, 9-11 Bank St FK1 1NB; Northwood Preston, 5 Butler Street PR1 8BN; Northwood Barnstaple, 102 Boutport Street EX31 1SY; Northwood Shrewsbury & Telford, Old School House, Vicarage Rd SY3 9EZ; Northwood Epsom & Sutton, 252 Chessington Road KT19 9XF; Northwood Harrow, 260 High Road HA3 7BB; Northwood Truro, 3 Frances Street TR1 3DN; Northwood Chelmsford, 129 New London Road CM2 0QT; Northwood Wolverhampton, 3 Upper Green WV6 8QQ; Northwood Sheffield & Rotherham, 60 Abbeydale Road, Nether Edge S7 1FD; Northwood Chester, 17-19 Lower Bridge St CH1 1RS; Northwood Inverurie, 23 West High St AB51 3SA; Northwood Lincoln, 25 -26 Silver Street LN2 1EW; Northwood Cambridge, 193 Mill Road CB1 3AN; Northwood Basildon, 161 Southbourne Grove SS0 0AA; Northwood Brentwood, 161 Southbourne Grove SS0 0AA; Northwood Solihull, 115 Stratford Road B90 3ND; Northwood Southend, 161 Southbourne Grove SS0 0AA; Northwood Wokingham, 15-17 Broad Street RG40 1AU; Northwood Tamworth, Crossfield House, Crossfield Road WS13 6RJ; Northwood Colchester & Clacton on Sea, 75b Station Road CO15 1SD; Northwood Taunton, 18 The Wyvern Centre, Magdalene Lane TA1 1SE; Northwood Croydon, 125 South End CR9 1AR; Northwood North West London, Meridien House, 42 Upper Berkeley Street W1H 5PW; Northwood Torquay, 85 South Street EX1 1EQ.
68 reviews from sellers, rated 4.9 out of 5 on average. For example, Anthony wrote: "Had the property up for sale for over six months with another estate agent, a few viewings done with not much interest. Went to Melanie at Northwoods Hatfield ..."
69 reviews from buyers, rated 4.9 out of 5 on average. For example, Dominic wrote: "I must recognise the Kathryn from the Wrexham branch of Northwood. I initially came looking for a rental property for which she acted in a very professional and ..."
51 reviews from landlords, rated 4.9 out of 5 on average. For example, John wrote: "Have previously worked in this business and i can say Northwood have always been very professional and there service has been excellent this time I dealt with ..."
87 reviews from tenants, rated 4.9 out of 5 on average. For example, Tetiana wrote: "We canβt thank Liudmila enough for their incredible help in finding our new home! π‘β¨ We were looking to rent a house and were honestly amazed by how quickly ..."
Yes. In The Trusted Agent 2026 awards: Northwood, Leeds won Gold; Northwood, Maidenhead won Gold; Northwood, Bristol won Gold; Northwood, Portsmouth won Gold; Northwood, St Albans won Trusted Agent; Northwood, Oldham & East Manchester won Trusted Agent; Northwood, Banbury won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.