Northwood Carlisle reviews

★★★★★ 5/5

Google

## Review: Northwood Carlisle Estate & Letting Agents I wanted to share my excellent experience with Northwood Carlisle Estate & Letting Agents. Their service was exceptional from start to finish, making the entire process of viewing and renting a property smooth and straightforward. The team provided clear, easy-to-understand instructions throughout the viewing and rental process. This made what could have been a stressful experience much more manageable and pleasant. Special mention must go to Abi, who was tremendously helpful throughout the entire process. Her professionalism and dedication to ensuring everything went smoothly were outstanding. What stood out was their: - Clear communication at every step - Professional and friendly service - Efficient handling of paperwork and procedures - Helpful guidance throughout the viewing process Based on my experience, I would highly recommend Northwood Carlisle to anyone looking for property services in the area. They truly understand customer service and make the entire rental process as straightforward as possible. 5/5 - Excellent service!

David · 22 January 2025

★★★★★ 1/5

Google

Unhelpful with lack of transparency in communication. We wanted a virtual viewing (which most of the rental market undergoes now!) as we adored a property and received hasty responses until we requested a virtual viewing (plenty of other places in Carlisle we have experienced this with too). Despite being upfront about our interest, we communicated we are willing to pay the holding fee and deposit immediately and asked how to take it forward and having sold a home last month (so money wasn't an issue) and being able to move in as of September. It seems anyone coming from down South local agents gatekeep to keep locals in with physical viewings, is all I can assume from being ignored. Never had these issues with previous renting places such as OpenRent, who are accomodating online with people moving / relocating. Very unhelpful as we just want to rent before purchasing a home in the area to be sure if we prefer that area or any of the surrounding areas. I don't usually write negative reviews, but the ongoing tireless property hunt in the rental market is insane, seems absurd to turn down a financially secure family on their journey for their forever home area. Can only hope going forward there's better honesty and communication from this branch with people wanting to rent, rather than ignoring them, instead just communicating the real concern / issue, as then buyers may feel less fatigued and confused in the process

Danielle · 1 January 2024

★★★★★ 5/5

Google

The folks at Northwood Carlisle have been brilliant the whole way through. My mum is elderly and doesn't have the greatest mobility. Northwood came round to our house with the contracts to sign, rather than getting my mum to travel into their offices. And their plumber Chris treats my mum so well if he has to pop round to get the boiler or radiators working. He's there so fast and super friendly.

Andy · 5 April 2024

★★★★★ 5/5

Direct reviews

I wanted to share my excellent experience with Northwood Carlisle Estate & Letting Agents. Their service was exceptional from start to finish, making the entire process of viewing and renting a property smooth and straightforward. The team provided clear, easy-to-understand instructions throughout the viewing and rental process. This made what could have been a stressful experience much more manageable and pleasant. Special mention must go to Abi, who was tremendously helpful throughout the entire process. Her professionalism and dedication to ensuring everything went smoothly were outstanding. What stood out was their: - Clear communication at every step - Professional and friendly service - Efficient handling of paperwork and procedures - Helpful guidance throughout the viewing process Based on my experience, I would highly recommend Northwood Carlisle to anyone looking for property services in the area. They truly understand customer service and make the entire rental process as straightforward as possible. 5/5 - Excellent service!

David · 19 December 2024

★★★★★ 5/5

Google

Susan at Northwood Carlisle was a great help. We are first time buyers so the process felt quite daunting but Susan was there every step to help answer any questions we had. All communication with Northwood was quick and efficient.

Jonathan · 6 December 2024

★★★★★ 5/5

Google

The staff at Northwood should be cloned and replicated in all estate agents. They are always super friendly, helpful, efficient and supportive. Sometimes when you buy or sell a house, everything goes swimmingly and estate agents do not get a chance to shine. In this case, Northwoods in general, and Georgina in particular, had plenty of opportunities to shine. Obstacle after obstacle prevented the smooth transition for the house sale. Each one met with polite, enthusiastic and highly effective responses from Northwoods. We decided on Northwoods by contacting all the estate agents in Carlisle with a series of questions about selling a house, with a link to an identical property to the one we were selling. Only half responded, 2 suggested I called them up to discuss it, 2 said I needed to arrange a valuation and 3 actually answered my questions. Even then, Northwoods shone. Gordon didn’t come in with the highest valuation but it was honest and his supporting comments made sense. He was thorough, prompt, and fair - descriptions that applied throughout the whole process. Northwoods stood out a mile. Feel free to replicate the process….or save yourself some time and just contact Northwoods. They are easily the best. The house was put on the market the day before lockdown was announced. Despite this, I received a call saying there was a viewing the following week. They didn’t wish to progress but in a bid to support sellers during a very (VERY!) difficult time, Georgina said they were going to do a video of the house to promote the property and so people could prepare for when lockdown ended. As times were particularly difficult, they didn’t charge for the service. As spring turned into summer Georgina would tell us when the grass needed cutting, arranged for it to be done and sent the invoice to the solicitor. She also offered to arrange for the property to be decorated for us if we wanted. We decided to leave it for the buyer to put their own print on it, but it was great to know whatever needed doing, Georgina could sort it out. She is a one-woman positivity dynamo. Nothing was too much trouble. When we got a buyer, we realised the boiler hadn’t been serviced. Of course, Georgina arranged it for us and so it was one less thing for us to have to do and it meant the boiler could be used when our buyer moved in. When we got a buyer, Georgina remained in regular contact ensuring that everything that needed to be done, was done. When a solicitor posted the contract to the wrong address, she sorted it out within 3 working hours. She then hand-delivered it to the solicitor to ensure there were no further delays. If you want to sell a house, contact Northwood. Gordon heads up an amazing team. Everybody we spoke to was fantastic. I felt I really got to know Georgina and that we were on the same page trying to sell the house, as there was an honest dialogue throughout. I can’t share most of the details, but rest assured, Georgina dealt with professionalism and skill in the most challenging of circumstances. At some point in the future, we will move house and I won't bother researching the best estate agent in town - I already know who it is.PositiveResponsiveness, Quality, Professionalism, Value

Kim · 1 January 2021

★★★★★ 5/5

Direct reviews

From the moment I walked in and viewed the premises, I was blown away. The professionalism of Susan was absolutely phenomenal. She was so well prepared, able to respond to every question with confident knowledge. She made us feel so comfortable, we were able to contact her throughout the process and her replies were instantaneous. I can not praise Northwood and their wonderful staff highly enough. They are indeed Carlisle???s finest!!!

Fiona · 5 June 2024

★★★★★ 5/5

Google

To the Ladies and gentlemen of Northwood Carlisle, you are an absolute credit to Northwood agency, for the past ten years as a tenant I can not find enough words to express my gratitude and appreciation for your immaculate professionalism in dealing with four different landlords, many thanks. I wish you all the very best of recognition by Northwood and without exception for you all worth it, first class employees, a simple and a genuine thank you.

Raad · 1 January 2024

★★★★★ 5/5

Direct reviews

There is inevitably competition in the housing market and with a plethora of estate agents each wanting your custom it is important that you see through the sales talk and identify which estate agent will accommodate your needs and respond to your requests- this is where Northwood stood out from their competitors and in particular Susan who was simply outstanding. Susan knew the market and communicated with me on a regular basis- all the way leading to a successful sale within weeks.

Barry · 10 October 2023

★★★★★ 5/5

Google

## Review: Northwood Carlisle Estate & Letting Agents I wanted to share my excellent experience with Northwood Carlisle Estate & … More

David · 4 January 2025

★★★★★ 5/5

Direct reviews

Susan at the Carlisle office was excellent, She made purchasing a property through the company very easy. Her prompt replies to any calls or emails I had sent were very quickly answered, Susan was always willing to assist with suggestions or something I could have overlooked in the process. A very stress free process, which I found most refreshing. I would recommend Northwood properties & lettings to anyone that was looking to buy, let or rent a property.

Mel · 13 October 2023

★★★★★ 5/5

Direct reviews

Ruth was a great agent for us. Professional in every way. Very kind and helpful. When things were hard for us and we needed help, she didn't turn away from us, she just looked for the best solution. We are very grateful to her for finding us a new apartment. It would be very difficult without her. Thank you very much and we recommend Ruth and Northwood agencies.

Anna · 15 April 2024

★★★★★ 5/5

allAgents

"Amazing..."

Just completed on our house and I have to say that Susan from Northwood Carlisle was absolutely amazing from start to finish. Straightforward, honest and helpful. She supported us with the seller and solicitor in order to have a timely completion. Cannot recommend enough. Top service.

Gary · 26 February 2025

★★★★★ 1/5

Google

Do not recommend. Viewing arranged and then cancelled as seller had accepted an offer. How do they know a higher offer would not be received. Won't be using in future.

J · 25 December 2025

★★★★★ 5/5

Google

We recently viewed a cottage to rent through Northwood Carlisle. The service we received from all in the office is professional and courteous and nothing seems to be too much trouble. Kerry Doree who met us at the property on 2 occasions was very helpful and accommodating. She is always professional and knowledgeable about the property. I would not hesitate in recommending Northwood Carlisle.

Lesley · 2 January 2020

★★★★★ 5/5

Google

Amazing from the start struggled to find a rental property spoke to Ruth at Northwood and she went to work found property and arranged everything from there even taking the time to get me through the online application forms im useless. The whole team have went above and beyond for me making a normally stressful time very relaxed well done fantastic service thank you so much

Peter · 1 January 2024

★★★★★ 5/5

Direct reviews

Having used Northwood to manage my rental properties for a number of years I decided to sell my rental property in Denton Holme through Northwoods sales department, Sue and her team were excellent and had the property advertised so professionally that we had viewings immediately and sold in no time. They kept me upto date with progress of the sale. I would certainly recommend Northwoods for sale's and lettings.

Ray · 13 October 2023

★★★★★ 5/5

Google

I have used Northwood over the past 6 years to help me let my small house in Carlisle. I can honestly say that they have not let me down once. They are always efficient and the ladies are without exception friendly and welcoming. Well done them, I would recommend Northwood over and above any other letting agent .PositiveResponsiveness, Professionalism, Value

Louise · 1 January 2021

★★★★★ 5/5

Direct reviews

Susan at Northwoods is amazing, we didn???t have a very easy sale but she done everything she could to make it happen, nothing was too much to ask for. Very friendly & helpful, we were always kept up to date. Would definitely recommend and would use again in the future.

Emma · 29 August 2024

★★★★★ 5/5

Google

Review by Steven Armstrong; My tenancy application has been dealt with by Ruth who has made the whole process go smoother than butter on hot toast. Highly recommended. Edit : I’m moving again 6 months later and once again Ruth has made everything so much easier and is a credit to Northwood. Thanks Ruth 👍

Junkyard · 5 May 2024

★★★★★ 5/5

Direct reviews

Susan has been fantastic always kept updated and always very professional and going above and beyond when I couldn???t make it to the office she would go out of her way to come and meet me. Would definitely use again if I was to sell a house brilliant service

Lorrena · 9 August 2024

★★★★★ 5/5

Google

I dealt with Northwood Carlisle, This was an excellent experience, All the staff were friendly, well organised and very prompt in getting back to me with email or phone call, usually within the hour. Nothing was to much trouble for them. I would recommend Northwood Carlisle to anyone if they were renting buying or selling. All together a refreshing experience.

Mel · 1 January 2024

★★★★★ 1/5

Google

I normally do not leave poor feedbacks but just want to warn other customers and feedback my bad experience. I rented a property with this agency. On handover landlord herself expressed her satisfaction with cleaning level and have hd no complaints. I have emailed agency about handover and asked if deposit can be returned. Well it took 3 months and an adjudicator to get deposit money back in full. 3 calendar months to receive your own money back. Agency never explained what is the issue. They kept suggesting that landlord doesnt want to return my money in full because she is not happy with the fact that i can not provide receipt from carpet cleaning company. I used professional cleaning by the way and fully repainted all walls. My contract did not asked for this my it was my good gesture. House was left spotless. Agency confirmed that carpets are satisfactory cleaned but they decided together with landlord to keep my money blocked in deposit company just for no reason. They actually sounded very irritated and in some moments suggested i speak to landlord myself. I had today receive an adjudicator decision that there was no grounds for claims and money in full returned. I am disappointed that someone can just simply hold your money for no reasons and any explanations. I have rented before and never though such things can happen at all. Avoid this company at all cost to spare yourself from unnecessary stress.NegativeProfessionalism

A · 1 January 2022

★★★★★ 5/5

Google

Northwood Estate and Letting Agents Comapany, Carlisle branch, is a wonderful agency. The staff are very transparent and have excellent customer service culture. If you're planning to settle in Carlisle, especailly as a foreigner, Northwood Letting is your best bet.

Afamefuna · 6 November 2024