Northwood Carlisle reviews

★★★★★ 5/5

Google

Wonderful letting Agency. They were very friendly and welcoming and happy to help me find a pet friendly home for my families relocation across the country.

J · 7 June 2025

★★★★★ 5/5

Google

Very good service, any issues (and there was only one regarding a plumbing problem) were dealt with in a timely manner, and nothing was too much trouble. All the ladies were very friendly and helpful. I'd recommend Northwoods services to anyone.

Andy · 2 January 2020

★★★★★ 1/5

Google

As someone who has been looking for a place to let, I have not had a good experience with Northwood. Northwood advertises a lot of their properties to let many weeks in advance of them being available to view (because the current tennant is still living there for many weeks after initially advertised), I assume this is because they provide landlords guaranteed rent even if their property is vacant so they are motivated to advertise early and get new potential tenants lined up. This unfortunately has led to me experiencing terrible service as someone who has been trying to find a place to rent in a somewhat desperate situation. I initially contacted Northwood wanting to view two properties, one was available and the other I was added to a waiting list. I was told I would receive a confirmation email however it never came, I also in later dealings with Northwood had them check my contact details many times, however I never received any communication from them. On viewing the first property I had some concerns about an unusual heating system, the agent who let me into the property to view said she would email me additional details about estimated running costs the next day, and because I hadn't received the earlier confirmation email I gave my email address again. I didn't get that email nor was any additional communication by email or phone made to me. I later saw the property had been taken off the market so I assumed someone had taken it so there wasn't any value to sending me those details. Fair enough, however I thought it would have been nice if Northwood had confirmed that with me directly instead of being silent and leaving me to figure out that myself. I was very interested in the other property and waited for a call back to arrange a viewing. After not hearing anything for a good while, I gave them another call to see if it was available to view and I was told it was still not available to see but it would be expected to be available within a couple days, I was told to wait for a call to arrange a viewing and I once again confirmed that my correct contact details had been taken, but I never heard anything about that property again. With two properties gone, I once again called to ask about two newly advertised properties. To no surprise they both were unavailable for viewing for a few weeks and so I was added to a waiting list, and once again I made sure that my contact details were taken correctly. I never heard anything again about these additional two properties I had asked to see. Altogether my experience with Northwood has been very poor and stressful. The lack of communication from them really impacted my self confidence as an individual with learning disabilities. I can't help but feel like I had been added to some kind of blacklist after perhaps making a bad first impression when I viewed that first and only property. I appreciate there's a good chance this has all been coincidental, however I strongly feel like my ill feelings could have been mitigated had Northwood made some effort to actually communicate with me to keep me informed. I thankfully was able to find a place with another agent, someone who was very clear in their communications to me. After my experience with Northwood I felt that I was going to struggle to actually find a place to live by the time I needed to, but I was incredibly surprised that this other agent actually called me back the same day and said they would be able to let me view the property that same day once they closed their office. Some agents are much better than others it seems. Should I need to find another place to rent in the future, I'm certain I will be filtering out any adverts from Northwood.NegativeResponsiveness, Quality, Professionalism

Oliver · 1 January 2022

★★★★★ 5/5

Google

Once again a professional, enthusiastic, helpful and very friendly service from all of the Carlisle team. Quick to respond to any queries that I may have had. With such a great customer service, I would have no hesitation in recommending.

Philip · 2 January 2020

★★★★★ 5/5

Google

Gordon and his team do a fantastic job. The staff are always friendly and helpful and any queries are dealt with speedily and with the utmost professionalism. I would highly recommend Northwood Cumbria to anyone looking to let a property.

Suzanne · 2 January 2020

★★★★★ 5/5

Direct reviews

Please pass on my sincere gratitude for the sterling work undertaken by Susan Taylor-Dawes who guided us through a complicated transaction process to achieve the sale of my departed mother's house at 439 London Road, Carlisle, CA1 3HA. Very professional and much appreciated. Regards David

Davi · 11 October 2023

★★★★★ 5/5

Direct reviews

Thank you Susan for very professional management of the sale of my property. I was kept informed as to progress all the way through the sales process and you were very good and quick with answering queries I had, queries from the purchasers and the whole matter up to completion which happens at the end of the week. Your assistance has been invaluable to me.

Charles · 25 August 2021

★★★★★ 5/5

Google

Jenna & Emily, brilliant. Former tenant no complaints. Fair & Honest

Jake · 17 October 2025

★★★★★ 5/5

Google

Excellent service from the girls at Northwood's Letting Agents in Carlisle who are always very helpful and willing to sort any problems out. Have found that by using their fully managed rental package the stress of letting a property is taken away as the girls in the office are always the first line of call if any problems crop up. Would recommend anyone letting a property to contact them, less stress! !!

Violet · 2 January 2019

★★★★★ 5/5

Google

Big thanks to Susan and the team at Northwood Carlisle for getting our house sale over the line. A great pro active approach and timely communication kept us informed all the way

FMTC · 9 June 2024

★★★★★ 5/5

Google

Northwood sorted out my rental property super fast very professional thanks so much to Jenna, Kerry and all the girls at the office made everything so seamless, one very happy customer indeed

Stacey · 8 June 2024

★★★★★ 5/5

Google

Really happy with Northwood

Amrit · 13 December 2025

★★★★★ 5/5

Direct reviews

I???ll be as straightforward with this as I can. I???ve dealt with a lot of letting agents / estate agents in my life and I can confidently say this was by far the easiest and quickest of all the previous processes. No unnecessary steps, Ruth knew the answers to everything I asked on the spot and most importantly was at the viewing early like myself. It???s been less than a month between my viewing and me getting the keys and that includes waiting for the previous tenant to vacate so it may well have been shorter had that not been the case. Great service, simple and stress free.

William · 3 June 2024

★★★★★ 5/5

Direct reviews

Only dealt with Suze she was a godsend Anything I thought was a hold up was either sorted quickly or wasn't and I was peeled off the ceiling effectively! Thanks so much for all your hard work I would not have managed alone.

B · 10 October 2023

★★★★★ 5/5

Direct reviews

I have found the team at Northwood to be fantastic from start to finish. A special thank you to Kerry for the way you looked after us at the start of this process and to Susan who has guided us every step of the way throughout and her patience when answering our endless questions. Thank you for everything a five star service.

Wendy · 18 September 2021

★★★★★ 5/5

Direct reviews

Everything was handled very professionally and efficiently in a short time frame. From the moment I engaged Northwood, inspite of Covid 19 restrictions , I was in my new tenancy agreement within 10 days 2 days shy of Christmas. With all aspects of the property up to specification and in full working order. Sterling effort from Lyndsey Duncan and all the Team at Northwoods.

Declan · 24 December 2020

★★★★★ 5/5

Google

Lyndsey has been brilliant.. helpful, informative and nothing was too much trouble. She even carried out a viewing for us on her day off which was hugely appreciated. Give this girl a pay rise!! :)

Susan · 2 January 2020

★★★★★ 5/5

Google

Susan was absolutely fabulous from the first viewing of the house to the communication in between and liasing with the seller to the final moment we received the keys to our new home. Thank you very much for your professionalism and impeccable service , we would highly recommend to family and friends.

Linda · 10 October 2022

★★★★★ 5/5

Google

I recently purchased a house through Susan Taylor-Dawes at Northwood. The whole process was smooth and easy. Susan set me up with a solicitor, mortgage broker, and everything needed to complete the sale. The whole process from offer to completion took only 6 weeks, and I'm now settled in my new home. I would highly recommend Northwood Csrlisle and will use them again for any future property purchases.

Mark · 10 October 2024

★★★★★ 5/5

Direct reviews

Susan from the Carlisle office was an excellent Sales agent. She ensured everything ran smoothly with selling my property Her communications were consistent and very helpful. She was brilliant to work with and her negotiations between sellers and buyers were smooth and transparent. I would highly recommend her services.

B · 10 December 2022

★★★★★ 5/5

Google

We're in the process of moving from Bedford to Carlisle and our experience with Northwood and Lyndsey in particular has been nothing short of amazing. She has been unbelievably helpful, professional and responsive to all our concerns and we couldn't have wished for a better person to handle our move. Thank you again!PositiveResponsiveness, Quality, Professionalism, Value

Connor · 1 January 2022

★★★★★ 5/5

Google

Having used Northwood Carlisle for the first time I was very impressed with all the staff i had dealings with. Especially Emily who was polite and professional through out.

Andy · 1 January 2021

★★★★★ 5/5

Google

Recently had dealings with Northwood and in particular Jenna Phillips who works there. She has been incredible with our every query/question, and has gone above and beyond to help everytime I have spoken with her. Always friendly and professional, her customer service is exceptional. Cannot recommend highly enough, made moving home a piece of cake.

Meesha · 1 January 2022

★★★★★ 5/5

Direct reviews

Susan and the team in the Carlisle office were extremely efficient and helpful when we were selling our home. Communication was excellent throughout the process which resulted in a smooth sale.

Jill · 19 February 2024