Trusted Agent profile · Carlisle
Verified
★★★★★
427 reviews across 3 platforms
2 Crosby Street, Carlisle, CA1 1DQ
Part of Northwood, see every office.
Northwood's office in Carlisle, at 2 Crosby Street, is rated 4.7 out of 5 across 427 reviews on three platforms, including 252 Google reviews rated 4.5.
252
Reviews on Google
This office
154
Reviews on Direct reviews
This office
21
Reviews on allAgents
This office
Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
5/5
allAgentsExcellent
Ruth was very helpful, professional, polite and provided excellent customer service!! Keeping us update throughout the process and can't thank her enough for all her help and support. Highly recommend both Ruth and Northwood Services 5*
5/5
allAgents"Excellent..."
Ruth was very helpful, professional, polite and provided excellent customer service!! Keeping us update throughout the process and can't thank her enough for all her help and support. Highly recommend both Ruth and Northwood Services 5*
1/5
GoogleI am only giving 1 star because i cant give 0 we were rented a property and assured by the lady showing us the house that we could have a 6 month rolling contract we were given permission to update the house as it desperately needed it which obviously means spending money never once were we told the house could be put up for sale anyway to cut a long story short after 16 weeks we were given our 2 months notice after having made to measure blinds fitted a new carpet in bedroom and tiling started in kitchen plus much more i feel we were decieved as we were informed by the owner they knew that the property could be put up for sale its a disgusting way to treat hard working people i would like to respond to the reply i have got Denise the beneficiary of the property informed us that she told northwood that the lady was in a home and not very welland northwood should have told us that information before they rented it to us so could we could have made our own decision weather we rented it instead of promising us a 6 month rolling contract and telling us we could make changes and spend money on the property that there would be no problem with that we could make it our home while maybe you think an apology is enough it cost us an awful lot of money and we put our trust in northwood and we were decieved and its a disgusting way to treat people
Dear Amanda, Thank you for your feedback and we are really sorry about your experience. This property was very much a long term let, however there was a change of ownership due to a family bereavement, therefore forcing the sale of the property. Please can we reassure you that me did not or would not mis-lead you. I hope you will understand these were exceptional circumstances.
5/5
Direct reviewsThe house search process was seamless, and the staff were very helpful and professional. Ruth and Abbie were of great help and they attended nicely and promptly to me.
5/5
GoogleHad an excellent experience with Northwood from start to finish. All the ladies were friendly and welcoming. I prodominently dealt with Ruth from Lettings and she was brilliant and so helpful. Would highly recommend.
5/5
GoogleJess went above and beyond helping us to find the perfect property to rent and was quick to organise multiple viewings for us. Lynsey was also very responsive to emails and helpful with the whole application process. Out of all of the letting agencies I have used before in Carlisle, Northwood stands out as the best! Brilliant service, thank you.
5/5
allAgents"Ruth has been of great help..."
Ruth has been of great help and very informative since i acquired a place to stay.With her friendly nature she made sure every step i took went on smoothly without any hustles. Im so happy and thankful for the great service.
5/5
allAgents"I had an outstanding..."
I had an outstanding experience working with them.From start to finish, they were professional and responsive.They took time to understand my needs and above and beyond to ensure everything was handled smoothly.Communication was clear and timely and I felt supported throughout the entire process.
5/5
GooglePrompt service.. .Both Gordon and Jess were informative and helpful ...the whole process was made clear and simple ...making what could have been a stressful time, pleasant
Thank you for your kind words. Glad to be of service.
5/5
Direct reviewsRuth was a lovely lady who provided a very efficient service with Excellent Customer Service, friendly and polite and always kept us informed of the rental process throughout and would highly recommend!! 5*
5/5
GoogleMy experience has been great with Northwood Carlisle. There has been good communication throughout and everything has ran smoothly. Thank you!
5/5
Direct reviewsWe would have absolutely no hesitation in recommending Northwood Carlisle. Susan dealt with our sale; nothing was too much trouble, we were kept informed throughout and the service was very friendly, professional and helpful. An absolute pleasure to deal with you, thank you for everything.
5/5
GoogleBig thank you to Susan Taylor and team at Northwood in Carlisle to help in selling my father’s house - you made it stress free and you organised everything so efficiently . We appreciate the extra effort you made as we live over 100 miles away, thank you. Highly recommended!
5/5
Direct reviewsHello, I just wanted to show my appreciation for getting this property. I have viewed quite a few different properties and was becoming doubtful about finding something to meet my needs. During my search for a house, I had met Dee a couple of times. She is a very nice lady and very good at her job. I felt totally comfortable with her. She went the extra mile, and out of her way to show me this property that I am now living in. I am very grateful for her help. She is certainly an asset to Northwood Estates. Regards Debbie Jamison.
5/5
Direct reviewsI cannot fault Northwood at all, all members of staff I've spoken with have been very helpful and any issues or queries dealt with quickly. Susan has been exceptional in keeping me up to date every step of the way. Would recommend Northwood to anyone looking to let or sell their home.
5/5
Direct reviewsI cannot thank Kerry and Susan enough for their roles in selling my mum's house. They were both friendly and professional, and understood that it was a very emotional time for us. Communication was excellent and we felt informed at every step of the way. I wouldn't hesitate to recommend them.
5/5
Direct reviewsThe girls are absolutely amazing!! We have chosen Northwood from all the agencies in Carlisle because of the first impression and an amazing knowledge and customer???s service! Special thanks to Susan for all the hard work and helping us through the final steps to sell our house.
5/5
GoogleThe service was great. Lyndsey and Erica were very helpful and understanding. Thanks to the team I got a lovely place to stay in.
Hi There. Thanks for your great review! Happy to help. Lyndsey and Erica. :)
5/5
Direct reviewsSusan at Northwood has been exceptional in dealing with our issues in moving to Carlisle. She has helped in so many ways. My wife and I are so impressed. She has saved us a great deal of time and possible angst. Brilliant member of the Northwood team. Top class. 5-star plus.
5/5
Direct reviewsSusan was brilliant and kept in touch with us every step of the way, We basically didn't have to lift a finger, would recommend Northwood to friends and family, A great many thanks
5/5
Direct reviewsVery helpful staff nothing too much trouble, we bought our property from Northwood, Susan went above and beyond to assist us from viewing to handing over keys very satisfied.
5/5
Direct reviewsRuth and the whole team at Carlisle have been fantastic Ruth made the whole pricess so easy and transparent. I was never kept waiting for a response. She was professional and personable and above all human. Thank you.
5/5
Direct reviewsSusan has been amazing. She goes above and beyond what you would expect. Excellent experience all round! Thank you Suxan I am very appreciative of care and professionallism you've shown me whilst selling my property
5/5
Direct reviewsSusan was amazing, she kept me informed every step on the way with my recent sale, from start to finish. She was always helpful and on the end of the phone with reassurance. Would highly recommend Northwood and Susan as agents for both selling and letting
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