Northwood Carlisle reviews

★★★★★ 1/5

Google

I normally do not leave poor feedbacks but just want to warn other customers and feedback my bad experience. I rented a property with this agency. On handover landlord herself expressed her satisfaction with cleaning level and have hd no complaints. I have emailed agency about handover and asked if deposit can be returned. Well it took 3 months and an adjudicator to get deposit money back in full. 3 calendar months to receive your own money back. Agency never explained what is the issue. They kept suggesting that landlord doesnt want to return my money in full because she is not happy with the fact that i can not provide receipt from carpet cleaning company. I used professional cleaning by the way and fully repainted all walls. My contract did not asked for this my it was my good gesture. House was left spotless. Agency confirmed that carpets are satisfactory cleaned but they decided together with landlord to keep my money blocked in deposit company just for no reason. They actually sounded very irritated and in some moments suggested i speak to landlord myself. I had today receive an adjudicator decision that there was no grounds for claims and money in full returned. I am disappointed that someone can just simply hold your money for no reasons and any explanations. I have rented before and never though such things can happen at all. Avoid this company at all cost to spare yourself from unnecessary stress.NegativeProfessionalism

A · 1 January 2022

★★★★★ 5/5

Google

Northwood Estate and Letting Agents Comapany, Carlisle branch, is a wonderful agency. The staff are very transparent and have excellent customer service culture. If you're planning to settle in Carlisle, especailly as a foreigner, Northwood Letting is your best bet.

Afamefuna · 6 November 2024

★★★★★ 5/5

Direct reviews

The service from Northwood was very professional. Susan was a joy to deal with and put my mind at ease throughout the process from start to finish. I was astounded by how fast the property was on the market from valuation and then to sale. Susan made sure that all viewings went without a glitch. She always responded to any of my queries diligently and gave me sound advice which led to us achieving close to asking price. Huge thanks to Susan and all at Northwood.

Beccy · 2 July 2021

★★★★★ 5/5

Direct reviews

Susan Taylor-Dawes dealt with a recent house sale in Carlisle on my behalf. From the outset she was professional courteous and efficient in everything she did. Susan guided me expertly through the sales process keeping me updated of any offers and any requirements that the buyers may have. I would highly recommend her as a sales professional.

Graeme · 11 October 2023

★★★★★ 5/5

Google

Wonderful experience ! Great staff and quick response

Coddie · 10 February 2026

★★★★★ 5/5

Google

Jenna was absolutely amazing she was so friendly and answered all the questions I had I couldn’t of asked for a better person to look after me and help me find a place to rent

Helen · 10 October 2024

★★★★★ 5/5

Google

We have been landlords of a small house in Carlisle for 5 years with Northwood managing the property, which we are now selling through them. At every turn Northwood Carlisle have been fantastic - helpful and quick in getting necessary house bits sorted when in need of repair. On the selling the property, they were onto it immediately and keeping us up to date regularly. And we sold it far quicker than we would have expected - particularly with the market as it is! We recommend Northwood Carlisle highly and would certainly use them again.

Susie · 2 January 2020

★★★★★ 5/5

Google

Been using Northwood for almost 5 years. Excellent, friendly and very professional staff. Very efficient at responding to any phone calls and emails. They provide a monthly statement electronically which is very useful. It's never been late nor have any payments. They inspect the property on a regular basis and provide a written report, it's good to know that your property is maintained to a very high standard. They appear to research all prospective tenants thoroughly by undertaking references etc. I cannot recommend them highly enough. You do receive a slightly lower rent but the reassurance given by Northwoods is priceless that your property will be maintained and cared for as it was their own.

Sheila · 2 January 2020

★★★★★ 1/5

Google

***IMPORTANT READ THIS BEFORE CONSIDERING THIS COMPANY*** I rented a house from them that was infested with flees, this was 1 year ago, i basically had to beg to get it fumigated they told me i could go home the same day and all would be well, after a few days the flees were back, i ended up having to throw out around £2800 in clothing, bedding, furniture and upholstery. after the 3rd fumigation the flees were still there. i had to take some of the dead flees in a baggy when told them i was moving out and would not be paying any further rent for them to accept the matter. all received back from them was £150 and a few emails demanding outstanding rent. I would never rent from these again and have steered many people away from it, i lost my job as a result of the infestation, not to mention the social impact it had, who wants to be friends with a guy who 1000s of blood drinking house guests, because i could no longer live there and they refused to put me up in a hotel i had to live at my parents. I really should take legal action and in hindsight i should have been seeking legal advice while the process was on going. might i add that in their big book of rules the section to do with infestation says the tenant is responsible for paying for any fumigation after renting the property, unless Northwood accept that it is their fault. now considering they never asked me to pay i would say that is irrefutable evidence that they take 100% of the blame I feel cheated out of money, and I'm shocked that 1 star is the lowest i can give. if anybody from Northwood Carlisle reads this i will be willing to discuss a full refund of all monies you received from me and compensation for the damaged items.

Bobus · 2 January 2019

★★★★★ 4/5

Google

I live overseas, but have used Northwood Carlisle to Sell and rent my property. The service they provide is exemplary and very reassuring for someone living outside the UK The staff are responsive, helpful , cheerful and professional. When I first rented the present property they compiled a comprehensive inventory and took over 200 photos. Regular inspections are carried out with detailed reports. When problems occur they have reacted swiftly and effectively. They well deserve their 5* rating and accolade of Carlisle's Premier Estate Agents. My thanks to all staff , especially Laura, for your patience and excellent support.

Mike · 2 January 2019

★★★★★ 5/5

Direct reviews

All the staff at Northwood in Carlisle are wonderful. Great customer service. Property Consultant, Ruth Thompson was exceptionally helpful, very patient and really attentive. She delivered remarkable customer service and was very understanding. We are so pleased to get the keys to our new home before Christmas.

Mr · 8 December 2023

★★★★★ 5/5

Direct reviews

The whole process of application, referencing and completing the final paperwork has been really straight forward and easy- a lot easier than other rental agencies! Ruth has been fantastic during this process and went the extra mile to ensure all of our references are back in a timely manner. Thank you so much for everything, we can???t wait to move into our new home!

Rebecca · 13 June 2022

★★★★★ 5/5

allAgents

Ruth at Northwood has been

Ruth at Northwood has been kind, patient and understand as well as exceptionally professional. In an area that is highly competitive I never felt rushed or pushed in any way. I would happily recommend the agents and especially Ruth. Thank you

Stephen · 8 April 2024

★★★★★ 5/5

allAgents

"Ruth at Northwood has been..."

Ruth at Northwood has been kind, patient and understand as well as exceptionally professional. In an area that is highly competitive I never felt rushed or pushed in any way. I would happily recommend the agents and especially Ruth. Thank you

Stephen · 8 April 2024

★★★★★ 5/5

Google

I have just moved to Carlisle from Slough and I experienced a first class service from Ruth and Dee at Northwood for a rental property. The whole team is professional, very efficient and incredibly responsive! Thank you for making this process so easy. I highly recommend Northwood to anyone.

Simon · 10 October 2023

★★★★★ 5/5

Google

Emily was efficient and professional throughout our experience with Northwood. We explained what we required and Emily found the ideal solution to our requirements and needs and would fully recommend Emily and Northwood to anyone requiring property solutions and advice.

A customer · 1 January 2021

★★★★★ 5/5

Google

Absolutely amazing service. Everyone ive spoken to has been really helpful. Thank you

Michael · 11 November 2025

★★★★★ 5/5

Google

Northwood Carlisle have looked after my properties for over 5 years all the staff are very friendly and helpful they make me aware of any issues quickly i would highly recommend them (and have) to any of my friends/fellow landlords.. Very Very Good.

Russell · 2 January 2020

★★★★★ 5/5

Google

Due to work commitments I was only able to view a property at the weekend and Northwood happily obliged. Their agent Lyndsey was very professional and helpful and was able to answer any questions I had. I would highly recommend Northwood estate agents.

Chris · 2 January 2020

★★★★★ 5/5

Google

I had always thought renting a house in the UK will be a challenge and it was until I came in contact with Northwood Carlisle Estate and letting. They were very professional, organised and polite. Many thanks

Awuah · 8 June 2024

★★★★★ 5/5

Direct reviews

I am very happy with my experience of purchasing a property through Northwood. Susan Taylor is a wonderful Estate Agent who did everything she could to help us in what is widely known as one of the most stressful experiences in your life. I only wish we had sold our property with Northwood too as they are far more on the ball than the agents we chose.

Sandra · 17 September 2021

★★★★★ 5/5

allAgents

Friendly, professional and

I have been dealing with Ruth from the Carlisle branch. She's been fantastic. Very professional, helpful and friendly. Looking forward to moving in to my new rental and so far it's all be very easy. Certainly a pleasure to deal with Northwood.

Gary · 7 February 2024

★★★★★ 5/5

allAgents

Friendly, professional and

I have been dealing with Ruth from the Carlisle branch. She's been fantastic. Very professional, helpful and friendly. Looking forward to moving in to my new rental and so far it's all be very easy. Certainly a pleasure to deal with Northwood.

Gary · 7 February 2024

★★★★★ 5/5

Google

Fantastic staff. I appreciate your prompt service today 1/07/25 engineer was fantastic explained everything and sorted my problem thank you again Girls from Northwood

Violet · 2 July 2025