Northwood Plymouth reviews

★★★★★ 5/5

Google

Last year, Northwood Plymouth played a significant role in helping my family and me make one of the best decisions of our lives, securing a wonderful home when we couldn't get for months. Our two-bedroom apartment has been a perfect fit, meeting our needs, preferences, and expectations in every way. The team at Northwood Plymouth has consistently demonstrated exceptional customer service, responding swiftly and efficiently to any concerns we have. Their professionalism and dedication have made our experience seamless, from phone support to follow-ups via email. Celebrating our first Christmas in our new home was truly special, and we look forward to creating many more cherished memories here. This home has been an incredible blessing, and we have no regrets about our decision. I highly recommend Northwood Plymouth to anyone looking to buy or rent a property, they truly stand out as the best letting agency, providing outstanding service and support.

Jed · 23 April 2025

★★★★★ 5/5

Google

Amy and the whole team at Northwood Plymouth have been friendly and helpful throughout the renting process, from viewing to referencing through to contracts and key handover. Unlike with other agencies, as a tenant I wasn't made to feel like a commodity, but treated as a person. She answered questions we had promptly, and the welcome pack they handed us with treats and essentials on move-in day was a really nice touch. Since moving in, I've had only positive experiences reporting issues and repairs. When our hot water stopped working recently, which is a tricky situation with small children who need a bath, Nell quickly organised an engineer to look at our boiler and identify the issue and kept us informed throughout the process. I'm grateful for the polite and friendly manner Nell has helped us!

Frank · 14 August 2024

★★★★★ 5/5

Google

I highly recommend Northwood Plymouth Limited for their exceptional service and professionalism. From my first interaction, the team was incredibly friendly, responsive, and attentive to my needs. The entire process, from viewing properties to signing the lease, was smooth and efficient. The staff at Northwood demonstrated excellent communication, keeping me informed at every step and addressing any concerns promptly. Their attention to detail and dedication to customer satisfaction were evident throughout. Overall, Northwood Plymouth Limited provides a first-class service, making the rental experience straightforward and stress-free. I couldn't be happier with their service and would highly recommend them to anyone looking to rent in the area.

Jed · 9 June 2024

★★★★★ 5/5

Google

Me and my partner had an amazing experience with Northwood. We applied for a property roughly 10 days ago and we’ve moved in today. Very quick process. Thank you to Hannah to answering all our questions and being our agent. Very kind and helpful. When picking up our keys we were delighted to receive a welcome pack with some goodies and vouchers inside. Very welcoming. Thank you once again we couldn’t appreciate your help more!

Emily · 8 August 2024

★★★★★ 5/5

Google

I want to say a massive thank you to Ashleigh. I needed to sell my property, with most estate agents wanting to sell it for less, but Ashleigh had the confidence in the property selling for more and that is exactly what she did for me. I genuinely cannot say anything negative about Northwood- Ashleigh was compassionate to the situation and regularly updated me along with chasing the solicitors to ensure the sale was completed faster. This is the first time I sold a property and I had thought an estate agents responsibility is done once the purchaser accepts but that was just the start..that is when Ashleigh stepped up and really excelled in what she does and going that extra mile. Thank you so much.

Alan · 6 March 2024

★★★★★ 1/5

Google

Viewed a flat that had been empty for months, and took it as we were desperate and it seemed ok. They left it until a few days before our move in date to actually complete the paperwork which caused insane amounts of stress - all while being told ‘other people are moving in before you so we’re prioritising them’. We moved in and it was disgusting. Dirty, carpet is covered in stains and dirt, oven was covered in fat, there was poo and blood on the walls in the bathroom, window was broken and the boiler didn’t work? We were just told that it was professionally cleaned and that’s that. The place was disgusting. My partners autistic and has spent the last month scrubbing and cleaning it to a relatively ok standard. We’ve emailed and reported everything to be met with rude agents and contractors that turn up and do have a job and leave. It’s December and we don’t have a boiler. I don’t know what to do, I’m being made to feel like I’m unreasonable and rude for asking for things to be fixed? There is literally a towel rack in the bathroom that is being held on by 2 out of 4 screws and that was like that before we moved in? Every time I’ve asked for it to be fixed they’re ’prioritising other jobs’. Sick of it. Don’t go with this company. Dread having to communicate with them

Jasmine · 1 January 2024

★★★★★ 5/5

Google

This is a personal recommendation for Ms Kelly Teasdale, employee of Northwood Property Agency, Plymouth. I can confirm that Kelly has shown diligence and very welcome persistence in dealing with some difficult issues relating to the management of my daughter’s flat. There was considerable difficulty in replacing a worn out sofa and acquisition of an electronic key for the outer door. The first sofa was wrongly delivered. A second sofa was delivered even though the order was cancelled. Both these were returned before (finally) the new sofa was installed - thanks to Kelly’s efforts. Kelly also successfully negotiated with the management company of the block of flats to obtain a low-cost electronic key. We were kept informed by Kelly at every stage of the process. Kelly is a polite and efficient employee of Northwood Property Ltd. Signed D.Mapp's

Mathew · 1 January 2024

★★★★★ 5/5

Google

Having just moved back to the UK, finding a rental place in the current market wasn't easy.. Until I met Amy at Northwood. She got us into a lovely place, the service was amazing and Amy made everything so easy! Thank you so much, 5/5 would recommend. *edit after nearly 1 year, Nell and Ashleigh have also both been brilliant in communicating and helping to resolve any issues in a fast and friendly manner :)

Simon · 12 March 2024

★★★★★ 5/5

Google

Me and my girlfriend recently started renting a flat with Northwood and they were incredibly helpful all throughout the process. Hannah was always super quick in responding to our emails and guided us the entire way. We are so grateful to have been able to easily communicate whenever we needed and we can’t recommend both Hannah and Northwood enough!

Arthur · 9 July 2024

★★★★★ 5/5

Google

I’ve had issue in the property with my windows for the last year and a half. It’s now been fixed and want to thank Nell and the team for the help they have provided. Nell has been brilliant and updated me everyday with updates. Thank you so much Nell and the team, you have been brilliant :)

Leo · 16 May 2024

★★★★★ 5/5

Google

I highly recommend Ashleigh and the team at Northwood Plymouth. Over the past 12 years they have provided a first class service with my flat rental, and more recently Ashleigh went above and beyond assisting and supporting me with the sale of my property. The team are friendly, approachable and trustworthy, and extremely professional in all they do. Thank you team Northwood

Emma · 1 January 2024

★★★★★ 4/5

Google

Have used Northwood Plymouth for the last 10 years under their guaranteed rent scheme, which has worked well for me. This scheme has made the whole renting scenario virtually trouble free. They have just successfully sold the property and have acted very professionally. They always respond well and quickly to any issues that may arise. Thank you Northwood Plymouth team.

Heather · 1 January 2024

★★★★★ 5/5

Google

I have now moved into the property in Plymouth and would like to thank everyone involved with Northwood for your kindness and professionalism. After 2 days I already feel at home and considering how it looked on my first visit would also like to thank you for having it cleaned so well looks at totally different place😀. Most importantly my pet Labrador feels at home. Again thank you, you have a very happy and caring team that makes moving less stressful. The welcome pack was also good and something very different.PositiveQuality, Professionalism

Carl · 1 January 2022

★★★★★ 1/5

Google

Lucky to get 1 star if I’m totally honest. We were told when viewing the house that the log fire was all good to use. Had a problem with the log burner guy who cleans the chimney in getting one of the plates off in the log burner to then be told by Northwood that it’s only for display only. Strange. No idea who does the 6 month inspection but no communication between them or Northwood. Kept pointing out ripped wallpaper which was already ripped before we moved in or peeling off. When moved in there was dog hair in and around the radiator in the kitchen and was also not cleaned properly. They claimed that no dogs have lived there yet when we viewed the house they was dog food and dog bed in the cupboard under the stairs which the viewing officer saw but they later denied it when we brought it up when moved it. Had to bring in a professional cleaner. Apparently it was professional cleaned. Don’t know who by but probably someone with bad eyesight. When moving out we cleaned and hoovered the house in a better state than when we moved in. We forgot to clean on top of one of the lights which had minimal dust on it anyway and the dust which came down the chimney after we left. Tried charging us £200 for a professional cleaner to come in and clean. Easiest £200 they made as it was spotless. Even the owners couldn’t believe how clean it was on the same day that we officially moved out. We also took down the worktop when we moved in as it was only screwed to the wall with no legs in the downstairs toilet as we had a three year old which we didn’t want the work top to collapse and injury him. We didn’t screw it back as we didn’t want to break any of the wall tiles or the worktop itself. Tried charging us £100+ for a leg and fitting which never had one to begin with. Luckily we had the inventory from when we moved it. Obviously they couldn’t be bothered to check it and tried ripping us off. Appealed against the deductions from our deposit which they then couldn’t be bothered to submit “evidence” to back up their claim up. I wonder how many people they’ve ripped off with just their standard professional cleaners after tenants have moved out. Luckily we didn’t lose any of our deposit. Would never recommend them to anyone. Would rather talk to you like crap via email.

Tom · 23 January 2025

★★★★★ 5/5

Google

It was my first time moving properties so a lot was new and confusing to me . I havent heard much about Northwood before but now am happy I went with them. Amy was really helpful and lovely, explaining the process of moving and always gave me quick replies whether over the phone or email. Honestly it made my move a lot easier and even somewhat enjoyable. To top it off I even got a cutr welcome pack that definitely made my day. Wouls highly recommend as the staff are very friendly and professional :)

BakaDollie · 1 January 2021

★★★★★ 5/5

Google

I let my Plymouth flat through Northwood's 'Guaranteed Rent' agreement for 8 years and it was overall a positive experience and very stress free. As someone who was living outside of Plymouth at the time, the agreement was perfect for my circumstances and made the life as a landlord simpler knowing where I stood financially. I found the lettings team to be friendly and professional and were always very quick to respond to my emails. They were also efficient in reporting & organizing repairs when needed. Having recently taken back the flat I was happy with its condition. Many thanks!PositiveResponsiveness, Professionalism

Olly · 1 January 2021

★★★★★ 5/5

Google

Recently moved into our new flat with the help of Northwood - always ready to help us with whatever we need, and are eager to quickly resolve questions that we have. Paige and Amy have been especially helpful! Would fully recommend Northwood Plymouth over other agents that I have used in the past.

Matthew · 1 January 2024

★★★★★ 1/5

Google

SUBCONTRACTS TO UNETHICAL TRADESMEN AND HAVE BROKEN DATA PROTECTION LAWS - DO NOT USE I ended contracts with multiple properties after repeated incidences of Northwood Plymouth using contractors that would quote astronomical amounts for work needed that my own contractors have deemed to be ficticious on multiple occasions. Had I paid for work recommended by Northwood's selected contractors I would be thousands of pounds down for work that wasn't needed. Northwood refused to reimburse me for work I had to pay for to correct the damage and tampering from their highly quoting contractors who were trying to secure business for said ficticious work. Northwood are currently breaching crucial rule in the contracts of both landlords and tenants by sharing mobile numbers and email adresses in both directions through their 'fixflo' service. If you are with northwood - log on and look for yourself. My tenant who is not allowed to contact me directly found my details by logging on. I have all of my tenants details from emails directly from Northwood I have now discovered. My current tenant who was only notified she is being evicted on 20th December very recently (with two under three year olds) despite me giving an additional 3 months notice to the agency, has been contacting me directly and daily using my leaked information. She is pleading to stay and Northwood have showed as much compassion as to advise her to stop 'harrassing me' (with the details they provided) and advised me to 'block her'. What poor ethics despite the breach in contracts to both parties. This company has tried to rip me off as a landlord and been nothing short of cruel to the tenant. Yet to receive an apology for breaking GDPR regulations. Getting some 'annual leave' email returns despite having had emails from these employees today. Would never recommend to a tenant or landlord, disgraceful customer service in a business sector that impacts heavily on people's lives and livelihood.

Georgina · 2 January 2020

★★★★★ 5/5

Google

I let out a property in Plymouth. I was given a recommendation from a friend who had let her flat out for some time with Northwood and she spoke highly of them. The service I received from the start was efficient and friendly. I had problems in the past with various issues and they listened to my concerns. I have been with Northwood for a couple of years now and the communication is always good and things run smoothly.

Donna · 2 January 2020

★★★★★ 5/5

Google

I have used them twice now to get tenants and each time they have found lovely people. Everything was done quickly and efficiently and they helped me with any questions or worries I had in a friendly and professional way. Amy and Ashleigh are just brilliant. Thank you

Wendy · 1 January 2024

★★★★★ 5/5

allAgents

"We have had our house rented..."

We have had our house rented through Northwood Plymouth for just short of 9 years. We have consistently received excellent customer service and support from the lettings team via a 'long distance' professional relationship as we live in Australia :) Recently we decided to sell our home and this was done through Jackie Marker who is an asset to Northwood Plymouth. She has provided us with an exceptional service. She went out of her way to ensure the house was in an immaculate condition ready for selling and has been 100% committed to selling our house. I would definitely recommend Northwood Plymouth for renting or selling a house.

Claire · 21 November 2017

★★★★★ 5/5

Google

Having been dealing with some issues lately in our flat, Nell’s support has been immediate and solution found shortly. Nell has been very helpful and very quick to respond whenever needed.

Jan · 8 October 2024

★★★★★ 5/5

Google

From the start the team worked there magic and I got my keys today I can’t thank Hannah and nell enough for the service I have received I can’t wait to get settled in.

Alan · 9 August 2024

★★★★★ 1/5

allAgents

"Very dodgey agent, erroneous..."

Very dodgey agent, erroneous letting fees, Charing for cleaning on an already professionally cleaned property. Photos sent as proof by company showed pristine condition with the odd fleck of dust in a corner. Beware if considering to rent from this agency or indeed list a rental. Company also charged previous tenants in a similar way but bagged the money with no work carried out. Plymouth is a small place, and we have caught you out Northwood

Dan · 2 August 2017