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★★★★★
92 reviews across 2 platforms
5 Butler Street, Preston PR1 8BN
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Northwood's Preston office at 5 Butler Street is rated 4.1 out of 5 across 92 reviews on two platforms, including 74 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the Preston office, from every platform, shown as written. First names only.
5/5
GoogleHave to say Northwood estate agent have been absolutely amazing the service and professionalism was brilliant always sorted problems out straightway with no trouble at all. Fawad and your team keep the service and the good work going your doing a great job. Highly recommend northwoood Preston.
Thank you Mohammad for your wonderful review, you and your family were such a good tenants for so many years, we hope your family have settled in your own new home.
5/5
GoogleWe used Northwood, in Preston for about 12 years, managing our rental property. The service that we chose was the one that guaranteed an income all year round. This worked perfectly for us, because we were living abroad at the time. The service was very efficient and personal. We had no problems at all. They always either emailed us or telephoned whenever our authorisation was needed for maintainence issues. We would recommend this company 100%.
Thank you very much for your review. We are very pleased that the renting/selling of your property was smooth sailing!
1/5
GoogleI don't recommend renting from this agency at all. We rented a house and then our daughter had Leukaemia, in 2018, we asked them to change the carpet as the bacteria could cause a fatal infection. They refused. The carpet in the house was fitted since 1989. Our daughter's oncology hospital sent them a letter telling them how risky the bacteria are for her hickmen line and her low immunity. They tried to chase the hospital and then refused to change the carpet. Their answer was described by many readers as so very heartless. The hospital advised us to ignore them and clean the carpet as much as possible and we cover it with rugs because we had no time to complain to the right people. We had a very stressful time and we were busy with the hospital trips and stays. Then after, they advertised for a bungalow for rent we requested to move out and rent the bungalow. They refused to rent us out the bungalow and the reason was because only my husband was working and their new policy requests that me and my husband should be both working. But staying where we were, their policy works OK for one person to be working. Again her answer was described by many as discrimination against. Sue is, as described by other reviewers, patronised and she thinks she knows something. I only witnessed her doing good when she put her gloves and cleaned the hood the day we moved. But she better could have done this before renting out us this house. AVOID AVOID AVOID this agency.
Anthony and Antoinette, sadly as like other reviews you are missing a put a lot of the information and you are only leaving this review after a very lengthy tenancy of which you continued with no complaint like this at any time and perhaps coincidently, now your deposit has been returned. The reason carpets were not replaced was because there was nothing wrong with them. They were in a good clean condition when you moved in however you refused to clean them no matter how many times you were asked. It is the responsibility of tenants to keep the carpets in a clean condition. If they become dirty from use it is therefore not at the expense of the landlord that they are professionally cleaned . Any concerns about bacterial infection is based on this level of routine cleanliness and the representative from the oncology team who approached us, soon dismissed any possible worries about the property concerns when they were advised of this . Allowing any young children, particularly with such health issues, to run around a public house / restaurant without socks/ shoes would not be advisable. Unfortunately there are financial thresholds that all tenants for all houses must meet. Every maintenance issue that needed dealing with in your 7/8 year tenancy was always addressed and completed. No one has ever been patronising in any way to you, we have always conducted all conversations and meetings in a purely professional manner- despite not always receiving the same in return. Therefore unsure where your comments regarding this have stemmed from. I’m glad Sue was able to finish your cleaning as a final help to your family and save you the money of paying a cleaner to do it.
5/5
GoogleAs a landlord, I have been with Northwood Preston for well over ten years since they set up in Preston in 2007. Throughout this time we have shared a harmonious and mutually supportive relationship. My first contact with Northwood was early … More
Thank you Val for the lovely review, our long standing relationship is something that we are very proud of and hope it can only get bigger and better!
2/5
GoogleEnquired online about a property and rang the next day after not hearing anything back, spoke to Ollie who seemed friendly and professional and helped arrange a viewing for the following day, told to keep an eye out for an email confirming the viewing. An hour later and I unfortunately missed a call from Northwood, but was left a voicemail, this was from Ollie and again he was professional but wanted to let me know that unfortunately the viewing could not be arranged as the landlord was not interested in my enquiry and to ring back if I wanted more information. This is were the low rating comes from, I rang back and Ollie did not answer, an unknown female answered as all I got was 'Hello Northwood' I explained I was ringing regarding my enquiry and had just missed a call from Ollie, she seemed to want to get me off the phone as soon as possible as the only feedback she gave was 'yeah, the landlord doesn't think the property is best suited for you' I already knew this as it was mentioned in the voicemail, before I could respond, all I got was 'thank you, bye', realizing she clearly wasn't interested in giving any proper feedback as to why me and my partner were not suitable for the property, I ended the call and wouldn't use Northwood in the future purely down to this unknown woman. What started out as a pleasant experience ruined by the rudeness of 1 individual.
Hello Tom, please accept our apologies that you have had to leave this review. There are a few discrepancies in your review, you are correct that we didn't call you the same day as your enquiry but unfortunately we are not open on a Sunday which is when the email came in. As you can imagine on a Monday we have quite a few enquiries to go through after the weekend, but again, apologies if we didn't get straight back to you. We did make you aware on the first phone call that the property would not be suitable for a couple and a friend due to the living space as well as the financial aspect. This was discussed internally and sadly we decided that we wouldn't be able to go through with the viewing. Again we apologise if you were not happy with the second phone call, I can only imagine the phone was answered in a busy moment and you did not get the response you felt was appropriate. We will look into ensuring this doesn't happen again. Thank you
1/5
GoogleI don't recommend renting from this agency at all. We rented a house and then our daughter had Leukaemia, in 2018, we asked them to change the carpet as the bacteria could cause a fatal infection. They refused. The carpet in the house was fitted since 1989. Our daughter's oncology hospital sent them a letter telling them how risky the bacteria are for her hickmen line and her low immunity. They tried to chase the hospital and then refused to change the carpet. Their answer was described by many readers as so very heartless. The hospital advised us to ignore them and clean the carpet as much as possible and we cover it with rugs because we had no time to complain to the right people. We had a very stressful time and we were busy with the hospital trips and stays. Then after, they advertised for a bungalow for rent we requested to move out and rent the bungalow. They refused to rent us out the bungalow and the reason was because only my husband was working and their new policy requests that me and my husband should be both working. But staying where we were, their policy works OK for one person to be working. Again her answer was described by many as discrimination against. Sue is, as described by other reviewers, patronised and she thinks she knows something. I only witnessed her doing good when she put her gloves and cleaned the hood the day we moved. But she better could have done this before renting out us this house. AVOID AVOID AVOID this agency.
Anthony and Antoinette, sadly as like other reviews you are missing a put a lot of the information and you are only leaving this review after a very lengthy tenancy of which you continued with no complaint like this at any time and perhaps coincidently, now your deposit has been returned. The reason carpets were not replaced was because there was nothing wrong with them. They were in a good clean condition when you moved in however you refused to clean them no matter how many times you were asked. It is the responsibility of tenants to keep the carpets in a clean condition. If they become dirty from use it is therefore not at the expense of the landlord that they are professionally cleaned . Any concerns about bacterial infection is based on this level of routine cleanliness and the representative from the oncology team who approached us, soon dismissed any possible worries about the property concerns when they were advised of this . Allowing any young children, particularly with such health issues, to run around a public house / restaurant without socks/ shoes would not be advisable. Unfortunately there are financial thresholds that all tenants for all houses must meet. Every maintenance issue that needed dealing with in your 7/8 year tenancy was always addressed and completed. No one has ever been patronising in any way to you, we have always conducted all conversations and meetings in a purely professional manner- despite not always receiving the same in return. Therefore unsure where your comments regarding this have stemmed from. I’m glad Sue was able to finish your cleaning as a final help to your family and save you the money of paying a cleaner to do it.
5/5
GoogleI have been living in a property in Waverley road for last one year, managed by Northwood team of Preston. I am about to move out in a few months time. I have received very courteous and professional service from them. Very friendly and responsive. Big Thanks from Amit and Moe.
Thank you so much. Very pleased to hear your kind words.
1/5
GoogleI have rented from Northwood Preston for just over two years. I have previously been an estate agent and have significant experience handling lettings so my assessment of Northwood is both personal and professional. They're horrible. They have been my letting agent and landlord, an arrangement that deceives property owners and screws tenants and should be illegal in this country. After more than a year living with a malfunctioning boiler, cold showers and faulty electrics, its clear Northwood is inept and I can confidently say the government should ban these guaranteed rent schemes where the letting agent, acting as the landlord, has no real interest in the property other than collecting rent. While they've sent vendors to make repairs, in some cases they made matters worse. Northwood has never followed up with me to find out if requested repairs were completed satisfactorily. They just don't care about their tenants. Northwood has also been attempting to sell this home for a year and a half and have failed miserably. They significantly overvalued the property and have had less than 10 viewings in a year and a half in a desirable area (the property also sat empty on the rental market for six months before I rented it). In my experience, the Wards, who own this franchise, are demonstrably incompetent, uncaring and unqualified and I have discontinued rent payments and viewings in protest. Response to Northwood's reply: I can pay the rent so your assumption is completely wrong. As you know, difficulties with a bank transfer were the cause of a prior delay in payment of rent and you were kept well-informed of those circumstances but have decided to be vindictive and cast my delayed payment and my more recent refusal to pay rent in protest in a more nefarious light. Shame on you. I don’t appreciate your slanderous insinuation that I’m a liar. Not surprising coming from you though as you attempted to evict me just prior to the government imposed lockdown in retaliation for negative reviews I posted about the poor quality of your services. You only rescinded the eviction notice when I contacted the owners directly and told them what you were doing. And you expect me to be grateful to you for the reprehensible manner in which you tried to silence criticism? I have been forced to remain in the home due to the pandemic and informed you that I would be leaving at my earliest opportunity making the repair of the boiler and other outstanding issues moot at that point. You've had well over a year to repair the boiler, the electrics, the falling flashing, etc. but have chosen instead to either ignore these issues or try to find the easy way out. As a result, I requested a reduction in my rent payments for the few months I expected to remain in the property as compensation and you not only tried to ignore that request as well but flatly refused to even take it up with the property owner. Communication with you has proven to be useless and a waste of my time so I've stopped. I'm the one who has had to chase you to complete repairs, not the other way round. I approved and cooperated with all viewing requests, sparse though they were, up until the time the pandemic hit. By the way, post-it notes don't cause holes in walls and mine certainly didn't. If you want to continue in this business then I suggest you either focus on doing a better job or get thicker skin. As we've all seen with recent events, if you're in a position of power in a relationship, as Northwood is in this one, and you do nothing, ignore the problems or you make matters worse, then you should expect the unheard to react negatively. I've certainly endured enough cold showers over the past year+ that it should be understandable that my blood is boiling. And, you know, Northwood has never once apologized and that alone should speak volumes about the kind of people they are. Btw, Didn't take the light bulbs love. Lights don't work because of your faulty electrics. Hope you've figured that out by now, but I'm not confident given my experience. Rent was current.NegativeQuality, Professionalism
Chris, I see that you are trying a second round of negative and completely untrue reviews which we do believe stems from an inability to pay the rent. As you full well know the owner has offered you a new boiler and for an electrician to fix the issues but you have denied the works to be carried out - which we have in writing. Sadly threatening us with negative reviews that you say you won’t remove, does not negate how untrue they are. It does seem a routine that when you are unable to pay the rent, instead of contacting us to work through it we have to chase you 3/4 times and you also dispute maintenance and become extremely difficult resulting in reviews like this. Even to try and avoid the rude emails you send we tried calling to talk through the rent issues but instead you put the phone down when we Identified who it was. Despite the manner in which you choose to speak to us- at no point have we ever , nor would we ever respond in the same manner. You continue to do this despite a number of months ago us kindly requesting that you do not speak to us in that way. It therefore highlights another aspect of your review which is untrue. The only negative communication comes from you. Also seems to be the same path you went down with your last landlord. The selling of the property doesn’t help with the post it notes you pin( causing holes) into the walls round the house for viewers to see highlighting what you think are issues. If with the experience you say you previously have, you would know that we advise a buyer a price but should they wish to differ on the asking price that is their choice. We have asked for viewings but you have stated that you do not want us, viewers or contractors in the property. You’ve failed to mention how grateful you were that both Northwood and the landlord didn’t go through with your previous notice and allowed you to stay due to you not being able to secure a new property. This is despite the manner in which we were spoken to, slanderous comments about us online and to the landlord and the lack of rent paid. Should we fail to provide the correct service for our landlord and tenants needs, we do of course take it on board and strive to be better, however in this case we feel confident that at no point have we failed in anything. Finally, highlighting the business owners’ name does seem unusual given that you have only ever spoken to one member. **** UPDATE - the tenant has left the property with no notice, 3 months rent owing, abusive message in the property, taken every light bulb in the property, rubbish and furniture left
5/5
GoogleI was a tenant for 6 years through Northwood until recently. Throughout my entire tenancy the Preston Northwood office has been fantastic to deal with. Any time I have needed to get in touch they have responded quickly and always been really helpful. Occasionally repairs have been required, as with any property, but they always ensured maintenance was carried out quickly and to a high standard. I recently moved on from renting but Becky, Sue and the team were really brilliant throughout the checking out process and made sure my deposit was returned at the end. Renting through Northwood was fantastic - thank you!
Thank you so much for your kind words Charlotte. Safe to say you were a model tenant and we wish you all the best in your new house.
5/5
GoogleNorthwood Preston is the letting agency for the rental property where I live, I've been with Northwood for over 9 years now and would highly recommend them, their professionalism and ability to solve problems is second to none in my opinion and are well worthy of the 5 star rating I've given them. So, whether you're a tenant or a landlord in and around the Preston area, I strongly suggest that you contact Northwood Preston, you won't be disappointed!!!👍
That’s very kind of you to say Chris. Hopefully we’ll continue to offer you the same service whilst you are with us
5/5
GoogleI have let two properties with Northwood for some time now and I have never found them to be anything but fantastic. Nothing is too much trouble for them. Their experience and knowledge of the market along with the personal touch, probably due to this being a family business, mean that I would never consider using another agent to let my properties. I have complete confidence in them. Thanks Rebecca, Sue and and the team for all the hard work and peace of mind this has given me!
Thank you for your review Emily. We also appreciate kind words and work hard to provide the service you have highlighted. Hopefully we can continue our relationship for many years to come
5/5
GoogleI have used Northwood Preston in both a sales and lettings capacity and they're the best agent i have ever worked with. I would highly recommend them.
Thank you David.
1/5
GoogleFirst of all, we had to get the police involved because the situation got so bad. I would literally give Northwood Preston 0 stars, but unfortunately that's not an option. This branch is operated by the Ward family and I can honestly say that they are the worst people I've ever had to deal with in my 28 years of being in Preston. Rebecca and Sue Ward are both condescending, rude, ignorant and vile human beings. They failed to sort out even the most simplest of matters regarding the house and took way more effort than necessary. In the end we fixed the leaky sink and replaced the locks on the doors at our own cost because nothing would have been done about it otherwise. During the moving out process, Sue and Rebecca became increasingly hostile and erratic, holding back mail and attempting to withdraw a positive reference to out new estate agent a day after they'd given it, lying and saying that we had a dog. The situation got so bad that we actually had to go to the police and file a report because of the mail opening, the withholding of mail.and the constant nuisance calling from Sue Ward telling us that 'the wardrobe needs replacing' despite them having agreed what was going to be deducted from the deposit 3 weeks prior. The Northwood Preston branch needs to be avoided at all costs. Even if they were selling/renting my dream house I would never deal with them again under any circumstances. They are persistent liars and incompetent beyond anything I've ever experienced before. On top of everything, you can't even make a complaint as the Director of the branch is one Peter Ward and any matters brought up fall on deaf ears as he's the owner of this particular franchise. Surely one branch can only operate like this for so long before collapsing under it's own wrongdoings.
As is very often the way when a negative review is left on a public domain, the facts left by this previous tenant do not in any way resemble the truth, if any truth at all. Using naming and shaming specific people to try negate the actions that these tenants took including not paying the rent, is a feeble and cowardly course of action. Time will not be wasted going into a he said she said situation, but it is suffice to say that the squat like condition that the tenants left a lovely family home to include but not exclusively, animal faeces, damage to numerous items and fittings of the property ( why someone would want to rip down a wall light and fill in the hole with a live wire in is beyond comprehension) , no cleaning appeared to have taken place in a very long time and a complete disregard for the work that their family had to do and pay out to rectify it. There are countless photographs proving the horrendous condition the property was left in that again, their review doesn’t seem to touch upon. As a final remark, the police when contacting us found the situation not in the least bit in the tenants’ favour after they were told the full story, and wished us luck having to deal with the tenants.
5/5
GoogleI have used Northwood Preston in both a sales and lettings capacity and they're the best agent i have ever worked with. … More
Thank you David.
5/5
GoogleFrom viewing the property to signing over. Everything was a very pleasant experience. They will always do what they can to help and the whole process was stress free. Im very happy with the overall experience
1/5
GoogleSuccessful Property Ombudsman ruling against Northwood Preston. They acted in a terrible way towards me as a landlord who had been with them years and refused to pay not only rent due on their guaranteed scheme but also left my property full of rubbish. They then tried to fight to case when I bought it before the ombudsman. It is a shame that they were not just able to admit they were wrong and compensate me accordingly.
Thank you for your review. All reviews are extremely important to us whether good or bad and highlight arears of our business upon which we are able to work on to improve where necessary. We must however point out that that you requested the sum of £2267.00 from The Property Ombudsman, the actual award made to you was for just £120.00. The report from The Property Ombudsman also highlights that you as landlords did not undertake any decoration or upkeep to the property. No works were undertaken for a period of just over 8 years which therefore contributed towards your property’s deterioration. We always acted professionally during our management of the property, as we feel has been demonstrated by the value of the claim actually awarded during this investigation. The outcome of the investigation we feel is fair and highlights the importance of having an independent investigation for both parties.
5/5
GoogleI have been using Northwood since they opened in Preston, during that time I have found every member of staff to be both courteous and professional. After having them look after my properties for well over ten years I look forward to continuing this relationship. Keep up the good work and thank you.
Thank you for your kind review. We really appreciate our 10+ year business relationship looking after your property portfolio. We look forward to many more years to come!
5/5
GoogleI would just like to thank Fawad and the team for recently getting a property ready to rent. The guidance given and advice regarding the minefield of new legislation was invaluable. Thoroughly professional and an absolute pleasure to deal with. Appreciate your help guys.
1/5
GoogleAvoid this agency at all costs. Sue is one of the rudest, most incompetent lettings agents I have ever had the misfortune to encounter. Any complaints addressed to "management" are directed to her husband. They do nothing for their management fees. Absolute shysters - avoid!
Please could you contact us directly as we have no records of your name on our system. Also slightly confused as the complaint comments is wholly incorrect and has not been the case for a number of years. Your history of reviews does make us question the authenticity of this
5/5
GoogleWe are extremely satisfied with the service provided by Northwood Estates Preston. Their team demonstrates a high level of professionalism, efficiency, and attention to detail in managing our property. We appreciate their dedication and excellent communication.
5/5
GoogleNorthwood Estates Preston have been fantastic at managing our property. They’re always quick to respond, handle any problems efficiently, and keep us well informed. It's reassuring to know our home is in such good hands.
1/5
GoogleSue Ward is a vile woman. Infact the whole family are. I dont know who she thinks she is. She is a disgusting patronising human with no compassion for people whatsoever. Working for minimum wage and thinking shes the queen. You didnt get you 3 thousand pounds though did you Sue. You little scammer. And never responded to my email. Hm. Enjoy hell
Chris - as you will be well aware your review is so so far from the truth it is laughable, however if you feel the need in yourself to leave these kinds of reviews - there is obviously not point us trying to understand why you have chosen to be so horrendous towards Northwood and its employees.
5/5
GoogleI’ve been a tenant with them for 10 years and they’ve been absolutely amazing. Really friendly staff and are always quick to help sort through any issues. Thanks Sue and Co.!
Thank you for your review Chris. We wish you all the best in your new property
5/5
GoogleI had a generally positive experience with Northwood Preston. They were professional and responsive. They were very helpful in arranging viewings and answering my questions about the property. They also made the contract signing process … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood's Preston office has 92 reviews across two platforms: 74 on Google, 18 on AllAgents. Reviews may appear on more than one platform. Checked 9 October 2026.
Northwood Preston is rated 4.1 out of 5 across all 92 reviews, and 4.0 out of 5 on Google from 74 reviews, checked 9 October 2026.
Northwood Preston, 5 Butler Street, Preston PR1 8BN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
