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★★★★★
92 reviews across 2 platforms
5 Butler Street, Preston, PR1 8BN
Part of Northwood, see every office.
Northwood's Preston office at 5 Butler Street is rated 4.1 out of 5 across 92 reviews on two platforms, including 74 Google reviews rated 4.0.
Every review we hold for the Preston office, from every platform, shown as written. First names only.
5/5
GoogleMoving into a new property but the toilet flush is leaking. Even though it was a bank holiday weekend, the team of Northwood are very professional with their approach of providing services beyond boundaries and assisted in getting that … More
Thank you Goushya for the wonderful review.
5/5
GoogleNorthwood provided an excellent and professional service from start to finish. From day one through to completion, everything went smoothly and efficiently. The completion process was handled very quickly, and the professionalism of the … More
Thank you for your wonderful words, Khalil! We are delighted to hear that our team provided you with professional service.
5/5
GoogleI had a really good service from Northwood in Preston. Oliver in the management was helpful during the house issues and moving out process. He went beyond his job description to help me in the house. Please get in touch with him, he looks after his tenants really well.
5/5
GoogleI've been renting from Michelle, for the past six months and have had a great experience. The house was clean, well-maintained, and exactly as advertised. Any time I had a question or a small maintenance issue, the landlord was quick to respond and always professional. It's been a smooth, stress-free rental experience, and I really appreciate how respectful and reliable they’ve been. Highly recommend if you're looking for a trustworthy landlord.
5/5
GoogleThank you sincerely, especially Becky, for your assistance with sale of my property. Offer was accepted first week January and completed last day February. It was a smooth and very quick process. I had no problems and I was kept informed of the progress all the way along. Julie
5/5
GoogleI have dealt with Oliver recently who I found to be very helpful, polite and professional. Would highly recommend using
Thank you for your review Ged!
5/5
GoogleExcellent service from Northwood Estates Preston. Reliable, professional, and responsive, exactly what you want from a property management company.
5/5
GoogleNorthwood staff have been very helpful, dealt with all issues in a calm professional manner, & always answer the phone in my experience. Big enough to cope & small enough to care.
Thank you Geoff for a wonderful review.
5/5
GoogleWe found our dream home thanks to northwood Impeccable service from start to finish". .Very professional and efficient. I appreciate all your help in buying our home. Your marketing strategies, negotiation skills, and attention to detail made the process easy and lucrative for us.
Thank you Reema. Hope you have settled in your new home.
5/5
GoogleOutstanding services and easy access to the services. All the staff’s are very friendly… Each and every steps are well explained and Very Fast services….Thank you so much ….🙂😘😘😘 …
Thank you Sanu, for your wonderful words. We are delighted to hear that our team provided you with professional service.
5/5
allAgents"Wow, what can I say excellent ..."
Wow, what can I say excellent service from the onset to the finish. The agent (Thomas) was very professional, supportive, understanding, friendly and answered all of my queries straight away and explained everything. Thomas was very knowledgeable, unfailingly patient and reliable and made the whole experience of selling my house as problem free as possible. He managed to sell my house within 7 days of advertising!! Very, very happy with the service received and I would highly recommend to all. Thank you to Thomas at Northwood, Preston.
5/5
GoogleOur relationship with Northwood began 13 years ago when we chose them to represent our interest in our home when we moved overseas. They ensured our house was occupied with responsible tenants and that it was looked after and maintained throughout. We recently sold the house to our long-standing tenants with ease. Northwood kept us in the loop made the process simple and along with our solicitors made the whole experience stress-free. If we were to move back to the UK, Northwood would be our first choice.
Thank you so much Erica. It has been a pleasure working together with you for all those years! We wish you all the best
5/5
GoogleNorthwood are great letting agents. Sue and the team have always been professional, efficient and all-around helpful. Couldn’t ask for better :)
Thank you Daniel, lovely to hear your positive words
5/5
GoogleI have been renting my property out under Northwood Preston’s Guaranteed Rental Scheme for the last 4 years. I have always received a fabulous service from the girls in the office - they are quick, professional, friendly and always happy to help. Thank you
Thank you Jennifer
5/5
GoogleAll the staff at Northwood and professional and personable to clients. However I would particularly like to highlight Sophie for all the help and assistance she has given me. As a landlord it is important for me to have an agent that reduces any stress or aggravation that might occur with a letting and Sophie has proved exemplary at this. During a recent insurance claim (no blame to either tenant or landlord) she was a total star organizing the claim on a third party company, secured a win, got a superior replacement carpet and organized it being fitted - superb! Would recommend Northwood Presto to any potential landlord or tenant - just keep up the good work please!PositiveProfessionalism
Thank you
5/5
GoogleMore trustworthy,All the dealings are smooth and perfect, Thanks Northwood Preston.
1/5
GoogleI had a terrible experience with them, Highly unprofessional staff and totally time waster. Mr Fawad wasted our weeks and forced us to put an offer on a property, When we placed an offer he said offer as been accepted and confirmed with us on email and after few days he emailed us that someone else buying bcz he received and higher offer that property he showed other people behind us. I won't recommend them at all.
5/5
GoogleAs an ex tenant I found the staff of Northwood Preston very friendly and Nice people.
5/5
GoogleFrom start to finish of the selling process they've been excellent, I can't recommend them highly enough, If you are selling a property this is the estate agent to go with, they're "A1"!
Thank you Tom, much appreciated!
1/5
GoogleWas very keen to view a property and had an appointment booked in on fulshaw road when my wife was called up by one of the rudest people she has ever come across to confirm the viewing. Took a week for the viewing and she patronised my wife on the phone that much she righfully cancelled the viewing on a property we were really interested in. Felt like an inconvenience when she said dont waste our time if you dont want to pay asking price were too busy (not even viewed the property so how could you assess how much you wanted to pay without seeing)!!! Sellers avoid!!!!
Thank you for your review and we are sorry that you have felt the need to leave this. We do however feel that it is very unfair that you have stated completely incorrect facts on the call between a member of staff and your wife. It would appear that the hearsay conversation that has been passed onto you is a different one that was overhead in the office. We rang her with the intention of confirming the booked viewing but was told that your wife didn’t know if she still wanted to go as you might not have been free to attend. It is not unusual for agents to confirm viewings to ensure timings in the diary etc are correct. We tried to discuss with her about the condition of the property and wanted to make sure she was aware that the property needed quite a bit of cosmetic work and wasn’t ready to just move in. The member of staff then also tried to explain that offers had to be the asking price or above and the seller would not be accepting anything less. Again this was to make your wife aware that should she have a mortgage she had the knowledge that the asking price had to be achieved and then the work on top of it taking into account the amount of mortgage had been given. If your wife hadn’t have ended the call the staff member would have been able to explain that it was a company selling the property, hence the requirement regarding the selling price. All other 20+ viewers for this property were made of exactly the same information and nobody has reacted in this way. I apologise if there was a delay booking the viewing in but the first appointment was given taking into account other diary commitments.
1/5
allAgentsIts difficult determining
Its difficult determining where to begin with this lot. My experience with them has been awful. Its been 10 months since I reported a problem with the boiler causing cold showers with intermittent periods of scalding hot water. Its still not fixed. I reported exterior flashing that had fallen some time ago allowing wasps to nest behind it. Their reply? I have to pay to have the wasps exterminated before they'll repair the flashing. Still not fixed. They've tried to charge me for a vendor's service call simply because they couldn't figure out why the electrics weren't working properly - they figured it must be my fault. Still not fixed. I reported that water was leaking from an outside pipe connected to the boiler. Still not fixed. I reported a leak in an interior water pipe. Miraculously, its been fixed, but they'll likely do nothing about the ugly stain left on the dining room wall or look into potential mold remediation. Based on my experience, a better name for this agency is Northwouldn't.
Shortly after posting this review Northwouldn't sent me an eviction notice. Classy.
5/5
allAgentsI found the staff at
I found the staff at Northwoods very resourceful, and professional at all times. Sue was a pleasure to know, Rebecca was helpful, and Terry who helped with maintenance of the property was always on time, and carried out his duties to a high quality. The Landlord was very kind. The staff in general are all a credit to Northwoods and are pleasant to work with. Thank you
5/5
allAgents"I found the staff at..."
I found the staff at Northwoods very resourceful, and professional at all times. Sue was a pleasure to know, Rebecca was helpful, and Terry who helped with maintenance of the property was always on time, and carried out his duties to a high quality. The Landlord was very kind. The staff in general are all a credit to Northwoods and are pleasant to work with. Thank you
1/5
GoogleSo rude and condescending. Tried to explain 3times that we had done our research and knew we would needed start dates before applying for a property and all we were looking to do was register and see properties so we knew what we could get and could strike as soon as we did get start dates but this woman went on and on and just ignored me. In the end i gave up wasting my breathe on such a patronising ignoramous. Suffice to say we will not be renting (or buying which is what we will be doing in 6-12months once we have decided on an area) with these people. Cannot believe how rude she was, came home and told family and they had a horrible experience with these as well. Don't waste your time!
Unfortunately with any of our properties, tenants do have to confirm their personal circumstances including their working situation. If this is not provided we are unable to book a viewing or take it any further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood's Preston office has 92 reviews across two platforms: 74 on Google, 18 on allAgents.
Northwood Preston is rated 4.1 out of 5 across all 92 reviews, and 4.0 out of 5 on Google from 74 reviews.
Northwood Preston, 5 Butler Street, Preston, PR1 8BN.
