Northwood Hereford & Ross on Wye reviews

★★★★★ 5/5

Google

Great company to deal with, Gemma was extremely proactive and would highly recommend!

Ross · 10 August 2026

★★★★★ 1/5

Google

Tried multiple times to get a call back about a property I’m interested in buying, spoke to 3 different people and can’t get a call back. When I have spoke to someone on the 2nd day to try and book a viewing was told none of my details were taken, even after I applied to view through RightMove. I have called 4 or 5 times and still no booking or call back to view property. I feel sorry for the customer who is trying to sell their property through this agency.

Lewis · 10 March 2026

★★★★★ 1/5

Google

I would not recommended using this estate agents. I had arranged to view a property with them twice and both times the estate agent didn't turn up. This was a great inconvenience as I had to take time of work to attend these viewings.

Jake · 10 July 2026

★★★★★ 5/5

Google

I cannot express into words how fantastic this estate agents have been. We found ourselves in a very difficult and stressful situation and reached out to Northwood for help, and boy did they deliver. From the moment they knew of our predicament they showing compassion, professionalism and did all they possibly could to assist us, they delivered on everything promised and helped and guided us through a very difficult situation, I cannot praise them enough. Tim Miller the lettings manager was outstanding, nothing was too much trouble and the help offered has been truly amazing. Thank you Northwood and particularly Tim Miller you have saved the day. Best estate agent I have ever dealt with!!!!!!

Phil · 10 October 2021

★★★★★ 1/5

Google

It's a shame I can't put 0 as this has been one of the worst experiences of dealing with such an estate agent in all my life!!! We applied for an application to proceed with a rental property and after the landlord agreeing to proceed and taking our holding deposit, we wanted to push our move in date by 3 days due to a family bereavement. Since then, the whole process and service experienced has been diabolical.... they put the property back on the market following this request rather than work with us to come to an amicable solution for everyone to proceed if they were unable to accomerdate the requested date. We raised our concerns and continued to express our intent to the Directors of the business however after raising this to obtain help support and recitify the issues in the matter to proceed, we have been notified this evening that they now believe our application is unfaverable and have secured another tenant, even though we should still remain a prioiry given the holding deposit that remains in place. This is not only unfair treatment but very UNREASONABLE!!!! They also imposed unrealistic timescales of payment when they want to, inconsistencies in their approach which clearly is a lack of a stardardised approach to customer service and not to mention the lack of transparency of obtaining draft tenancy agreements to give tenants time to review their terms ahead of the tenancy commencing. This firm clearly prefers to operate in a non compliant way with the Consumer Rights Act and the Tenancy Fees Act, and does not care if you have put a holding deposit down, not to mention showing a lack of empathy and flexibility to anybody situation if you need to agree an alternative move in date. This now potentially leave us is a very difficult situation given we were meant to be moving in 7 days, the costs paid to secure removal companies and that we are now unable to stay where we are, leaves us homeless with 4 children in toe. I will be raising this to the regulatory bodies as this is not the standards I'm sure that they expect to treat tenants.

Ben · 4 February 2025

★★★★★ 5/5

Google

Moved back to hereford after being away for 31 years. Was a very easy transition to move into a rental whilst looking for a house to purchase. I primarily dealt with Tim who was very informative and helped me to understand the procedures for renting and helped guide me through the process. During my 14 month tenancy, he answered all of my many questions and was very responsive. We communicated well throughout my time until i purchased my own home and dealt with things immediately. Right down to the day I handed my keys in. Had a fabulous experience with Northwoods Hereford. All staff were friendly and courteous. I would definately recommend them for any rental situation. Will likely use them should i ever move again and look to sell my home or purchase another one. Great job Tim!!!!PositiveResponsiveness

Gail · 1 January 2021

★★★★★ 5/5

Google

Dealing with the wonderful Tim and Shaun has been an absolute delight from start to finish. Very professional but also get a real friendly vibe from them which puts you at ease instantly when speaking with them. I went to view a property in the morning and by the afternoon they had came back to me with the best news possible - so speedy and efficient yet never dropped the ball or lowered their standards. 10/10 would recommend!PositiveResponsiveness, Professionalism

Laura · 9 January 2021

★★★★★ 4/5

Google

Since placing my property with Northwood l have personally found that they have answered my queries, whilst not always immediately, as soon as they can. Since l have been with the Hereford branch manager, Tim Miller and his associate Charlotte the response l have had has been nothing short of excellent. Tim is particularly a first class manager and nothing is too much trouble. Whatever the issue he follows it thru to the end. Well done!

Shirley · 2 January 2020

★★★★★ 5/5

Google

I was very impressed with how quick & responsive ‘Tim Miller’ was with replying to my email about a property within minutes. Then arranging a viewing for a couple of days. Tim was very approachable & easy going & made the whole process very exciting. Myself & my children are looking forward to moving into our new home in a few weeks time. Thankyou Tim Kind regards Lorna preecePositiveProfessionalism

Lorna · 1 January 2021

★★★★★ 1/5

Google

Been left with no hot water for 3 nights now, rang on the weekend to report it as an emergency and was told they don’t work weekends, it’s now monday night and still nothing been done, currently waiting for the plumber to give a time when he can come! disgraceful especially with 3 children in the household!

Amy · 1 April 2025

★★★★★ 5/5

Google

We had the very difficult task of finding a rental property in Hereford when moving from abroad. Tim and his team were extremely helpful and friendly. They made our move straight forward and easy. My emails to Northwood were always answered quickly and Tim was always available to help us through the process. I will certainly recommend Northwood to anyone looking for a new home.

Lynda · 2 January 2020

★★★★★ 5/5

Google

I requested to view a property and within 5 mins I had a response. Within a few hours I was at the property, and within 5 hours I had the contract to move in within the week. Tim was very professional, friendly and I am super happy with the service provided. Would recommend to anyone. 🙂PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 1 January 2021

★★★★★ 5/5

Google

Charlotte and Tim were very professional and extremely helpful in setting up a viewing and then securing our first rental property, together. Very communicative throughout and considering it had only just come onto the market we had it all signed and sealed within 24 hours! Nothing was a problem. Highly recommended. Thanks again 😊

Kingsley · 10 October 2021

★★★★★ 1/5

Google

We booked Northwood to come and value my late mother's house in Hereford. We had travelled over 2 hours from home to get valuations from a few estate agents. Was booked for 11.30am, by 11.50 nobody had turned up so rang office - turns out the employee coming had run out of petrol at a previous house so wouldn't be able to get there. Was promised a call back by 1pm to see if it could be rearranged but nobody has bothered to call back. Seems like they were running late and didn't want to work past the 12pm closing time so tried to find a way out of coming.

Tony · 19 November 2023

★★★★★ 5/5

Google

Very friendly and helpful with everything thing I needed to know. Right from the beginning. Easy to contact and a quick reply to any of my concerns. In fact Tim answered all my questions before i had asked them. There is nothing negative I can say about Northwood has I found them very professional.PositiveQuality, Professionalism

Diane · 1 January 2021

★★★★★ 5/5

Google

“As Director of Northwood Hereford, I’m proud (and a little biased!) to say our team goes above and beyond every day. Dedicated, professional and caring service for landlords and tenants alike.”PositiveResponsiveness, Quality, Professionalism

Shaun · 13 September 2025

★★★★★ 5/5

Google

From first contact, I received a fast response, amazing communication throughout. I dealt with Tim, and he was professional, friendly and very helpful. I've been speaking with various letting agents for a while now, and he was by far, the most diligent and communicative. Very good service all around.PositiveResponsiveness, Quality, Professionalism, Value

Mrs · 1 January 2021

★★★★★ 5/5

Google

Very professional and prepared staff, let us feel at ease straight away and most of all fast to give us a response as we applied in the morning and receive an answer only 5 hours later! The manager Tim is being super available and lovely, thank you all for you precious help 😊 Cris. …

Cris · 2 January 2020

★★★★★ 5/5

Google

Professional, courteous, helpful, patient and prompt are just some of the reasons I wanted to post positive feedback about Northwood Hereford especially their Lettings Manager Mr Tim Miller. He showed real understanding of my disability needs and cares the accomodation is best fit. It's obvious his office work with owners to make sure everyone is happy and that is a real deal confidence and trust builder and reason I am very happy to give this positive feedback for everyone to see. Very happy with the service and he's a credit to the industry.

N · 29 March 2023

★★★★★ 5/5

Google

I contacted Northwood Hereford with a general enquiry about the rental process and the current market. I was called back very quickly by Tim Miller, who was super helpful, giving me lots of insight and advice on how to progress my search when the time is right. I'm very pleased I contacted Northwood as I'm better equipped for my search now and on the basis of today's experience would certainly use them in future as a letting agent, or when I was ready to buy.

Hannah · 29 March 2023

★★★★★ 5/5

The Trusted Agent

From our first meeting with Ann , we???ve been treated with respect, our requirements were noted and have been meet with us moving next week. Ann went the extra mile to help us find our forever home ???.

Dave · 24 September 2024

★★★★★ 5/5

The Trusted Agent

Professional, courteous, helpful, patient and prompt, I found Mr Tim Miller to show real understanding of tenant needs and he obviously works closely with owners to care all parties are happy the accomodation is best and right fit. That is refreshing and I am very happy with the service and he's a credit to the industry. He inspires confidence so am happy to feedback praise for him and his team.

Nicholas · 8 April 2022

★★★★★ 5/5

The Trusted Agent

Ann Bridges is my point of contact and has been for many years with our three rental properties. She is excellent in every way ... always prompt to respond, very knowledgeable, very helpful, never fails to go the extra mile to assist me and to assist our prospective tenants. I also feel confident that I can call her if I have any issue and she???ll be able to advise me.

Jane · 10 March 2022

★★★★★ 5/5

Google

They are very good with their service, The response is very quick and I had my house very quick because of them. Many thanks to Tim and Leandra. Cheers guys!!!

Jolie · 10 October 2022