Northwood Liverpool reviews

★★★★★ 1/5

Google

It’s hard to describe the poor service we have received from Northwood. If you are a tenant and your hot water goes off, please be prepared to wait at least 6 weeks + for this to be fixed. They outsource their maintenance to a company that is incapable of sourcing anything quickly (we have been left over 4 weeks now without a washing machine and are still waiting for this to be resolved). When this has happened in the past with a different letting agent, this was sorted within 2 days. You can try chasing Northwood to get an update but you will be met with people saying they will get back to you the same day and never do. If you are a landlord and are looking to let Northwood manage your property, I would highly suggest you DO NOT use them. If we didn’t love where we live so much, their service is enough to make us move.

Lucy · 22 May 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience with Northwood Liverpool. Their team was professional, knowledgeable, and truly committed to providing excellent service from start to finish. They took the time to understand my needs and offered clear, honest guidance throughout the entire process. Communication was always prompt and reliable, which made everything smooth and stress-free. I especially appreciated their attention to detail and dedication to achieving the best possible results. I highly recommend Northwood Liverpool to anyone looking for dependable and high-quality estate agency services. I would gladly work with them again!

Mahmuda · 8 April 2026

★★★★★ 5/5

Google

Thank you Joanne Smith (Northwood Liverpool). From the moment I started working with your Company, I worked with so many people but out of them all, I felt that you were going above and beyond to get my issues resolved. You are a beautiful soul and I am not saying this to make you happy. Every time I was working with someone else, I think you have noticed that I always cc you, it is because, I felt that when you were on the loop, my issues will be resolved asap and in the right momentum. You are an asset to your Company and I hope everyone else agrees with me. I would like to say thank you to Freya too, she is a helpful person who gives an ear to a customer. Once, again, thank you for helping my family sell their property

Elvis · 22 February 2026

★★★★★ 5/5

Google

Joanne Smith is an absolute credit to the company! Nothing was too much trouble for her so far, absolutely amazing customer service. Contacts me on daily basis making sure I am up to date with the current procedure about the purchase. I would love to thank you all your help so far and I hope we can get that deal done as soon as possible and we can move in to our new home. Appreciate everything you have done for us so far. Brilliant customer service from day one. Roland

Roland · 20 March 2024

★★★★★ 2/5

Google

I have entrusted my property with Northwood for around 6 years now and although initially I was happy with the service, policies in the business have changed and has make them less flexible especially when it comes to paying for maintenance in my property. Communication is key in any business and I feel Northwood are failing. They are quick to communicate when money is needed but not so quick to address concerns that are highlighted if it has a financial impact on them. I hope they improve soon

Allan · 20 March 2025

★★★★★ 5/5

Google

I would like to express my gratitude to Northwood Estate Agents for assisting with my rental accommodation. A special mention goes to Aimee Burke, who was instrumental throughout the entire process. Aimee efficiently arranged the viewing and handled all the necessary checks, such as credit and references. She was always responsive to my queries and demonstrated a highly professional attitude every step of the way. Her communication, whether by phone or email, was always clear, courteous, and timely. Aimee’s positive approach to resolving any issues made the process seamless and stress-free. It is evident that she has a deep knowledge of customer service and excels at coordinating tasks to achieve a successful outcome. I am confident that Aimee is a valuable asset to both Northwood Estate Agents and her team. Thank you for the excellent service!

Pattanathu · 20 March 2025

★★★★★ 5/5

Google

I have recently had an offer accepted on a property and I couldnt have asked for a better service from Northwood. The representative at the viewing was very friendly and informative, she even took the time to show me another property in the same street that hadn’t arranged to view. I dealt with Evie who helped me secure 2 properties within a couple of days, she was fantastic responding immediately and helped me negotiate a fair price. I couldn’t have asked for a better service. Thank you.

Peter · 20 March 2025

★★★★★ 5/5

allAgents

Thank you Joanne and Evie you

Hi I just had to thank all the staff at Northwood estate agents especially the lovely Joanne and the absolutely amazing Evie. From start to finish the service I received was second to none, from my first visit to the office to the valuation of my property. I was so amazed at the knowledge of these guys, I did want more than it was valued at but was told that you may not get as much interest however I did go the higher valuation. A few weeks passed with no viewings, I spoke to Joanne and Evie, I did hold my hands up and said I go with the original expert valuation, after all they are the experts, and boy they where right on every level. I couldn't believe it.....the very next day I had my first viewing then another then another,. within two weeks I had 3 offers " note to self listen to the experts they know best" happy to say happy to say we are looking forward to to moving to our cottage. I've heard moving is stressful I must say up to now I haven't felt stressed one bit, that's all down to the guys at Northwood. Joanne and Evie thank you amazing service, I wouldn't hesitate in recommending your company starting now with this review, I do hope you see this. Keep up the amazing help and kindness you have shown to me and my partner. Matt to me said I am amazed Peter why aren't you stressing "need I say more."..,.,., wait till moving day there is still time I said lol Thank you thank you thank you.

Peter · 24 January 2025

★★★★★ 5/5

allAgents

"Thank you Joanne and Evie you ..."

Hi I just had to thank all the staff at Northwood estate agents especially the lovely Joanne and the absolutely amazing Evie. From start to finish the service I received was second to none, from my first visit to the office to the valuation of my property. I was so amazed at the knowledge of these guys, I did want more than it was valued at but was told that you may not get as much interest however I did go the higher valuation. A few weeks passed with no viewings, I spoke to Joanne and Evie, I did hold my hands up and said I go with the original expert valuation, after all they are the experts, and boy they where right on every level. I couldn't believe it.....the very next day I had my first viewing then another then another,. within two weeks I had 3 offers " note to self listen to the experts they know best" happy to say happy to say we are looking forward to to moving to our cottage. I've heard moving is stressful I must say up to now I haven't felt stressed one bit, that's all down to the guys at Northwood. Joanne and Evie thank you amazing service, I wouldn't hesitate in recommending your company starting now with this review, I do hope you see this. Keep up the amazing help and kindness you have shown to me and my partner. Matt to me said I am amazed Peter why aren't you stressing "need I say more."..,.,., wait till moving day there is still time I said lol Thank you thank you thank you.

Joanne · 24 January 2025

★★★★★ 5/5

allAgents

"Thanks..."

I would like to express my gratitude to Northwood Estate Agents assisting with my rental accommodation. A special mention goes to Aimee Burke, who was instrumental throughout the entire process. Aimee efficiently arranged the viewing and handled all the necessary checks, such as credit and references. She was always responsive to my queries and demonstrated a highly professional attitude every step of the way. Her communication, whether by phone or email, was always clear, courteous, and timely. Aimee’s positive approach to resolving any issues made the process seamless and stressfree. It is evident that she has a deep knowledge of customer service and excels at coordinating tasks to achieve a successful outcome. I am confident that Aimee is a valuable asset to both Northwood Estate Agents and her team. Thank you the excellent service!

Pat · 20 January 2025

★★★★★ 5/5

allAgents

"Excellent..."

I have recently had an offer accepted on a property and I couldnt have asked a better service from Northwood. The representative at the viewing was very friendly and informative, she even took the time to show me another property in the same street that hadn’t arranged to view. I dealt with Evie who helped me secure 2 properties within a couple of days, she was fantastic responding immediately and helped me negotiate a fair price. I couldn’t have asked a better service. Thank you.

Peter · 20 January 2025

★★★★★ 5/5

Google

Northwood Liverpool have delivered excellent customer service to me as a tenant so far. I would recommend them.

A · 22 July 2026

★★★★★ 1/5

Google

Having changed properties quite frequently recently I can safely say that my experience with Northwood recently as a tenant has been the worst I have ever had. I was always on time with my bills and never ever caused any issues . At the end of my tenancy the deductions on my deposits have completely shocked me . Charging me 235 pounds on cleaning of a 2 bed room flat is genuinely embarrassing behaviour. I moved into a furnished flat in which every equipment & furniture was at least 5+ years old and after I left they charged me full money for rust on equipment. If you live somewhere for 18 months there will be some wear & tear obviously . Northwood did multiple inspections to the property and never said a word . I also vacated the property on the 10th of the month but they charged me for 18 days because the new tenant moved in on that day even though Northwood employees called me three times on the 9th to ask when could I drop the keys back . Why make me drop the keys if I am still paying for the place . I am so annoyed My message to any tenant with them is to complain about everything so that Northwood doesn’t charge you for new stuff when you leave if you didn’t complain earlier

Ayush · 29 July 2022

★★★★★ 1/5

Google

Sold our house through northwood and it wasnt great. Viewings arranged and no confirmation to us. Cancelations of viewing without notice. Buyer even turned up with our estate agent while i was in bed following a nightshift as we had no notification of this. Staff can come across as very rude. Would not recommend at all.

Daniel · 15 August 2026

★★★★★ 1/5

Google

My niece has been trying to rent a property through this company and my husband was going to be her guarantor. After jumping through all of their hoops - including providing a copy of the Land Registry document for our own property in Hull on top of his proof of wages, ID and employer's contact details for their reference, they let the property to someone else without even letting my niece know they're was anyone else interested in the property. She's now going to be homeless until she finds another property. Rest assured, it won't be through these clowns.

Lynette · 20 March 2025

★★★★★ 5/5

Google

Northwood we're the selling agency for our new house, which means we're back in Liverpool after 25 years. The interactions were clear and effective. In particular We'd like to thank Evie in particular, who managed the process so efficiently and enthusiasticly. We'll probably never sell again, but if we did, we'd choose Northwood!

Jim · 22 July 2025

★★★★★ 1/5

Google

Hi Everyone, This feedback is based on what really happened on 03rd of October 2020 when I came to Liverpool Northwood UK to rent a property 28 C Cowley Road . A week before my viewing I have spoke with Mr Dean Kilpatrick and I have explained very clear my case and he said that will be fine if I will be a guarantor and my family members will pay 6 mounts in advanced rent . I have sent a online application form to rent the house and has not been taken in consideration if I will not come to see the house . I’ve driven 3 and half hours from London to Liverpool with my wife and 2 children and also my family members in a different car . We saw the house and then we went to Liverpool Northwood UK office address to hand the application. We gave almost what Mr Mark asked and at 12:00 we been told to leave the office by Miss/Mrs Joanne Smith because the opening hours is closed when I been looking for another document to pass it over . After I sent an email with my feedback to them my application has been declined because is not affordable when I told them that I can pay for one year ahead rent . Conclusion : Why Non professional ? Because they did not said that from the beginning when they knew the salaries and everything about it . I would not spend money on petrol ,food etc . I would not spend my time for this . I would save my energy for something else Why not Responsive ? I made some calls and the Lady who’s answering calls said all the time that the person which I wanted to speak with is on the other line and I never been called back . Why poor quality? I felt that they lied to me and customer service is very poor and I lost money and moreNegativeResponsiveness, Quality, Professionalism

Bogdan · 26 August 2021

★★★★★ 5/5

Google

Hi all. to be fair have to say amazing services rented my property out supper fast No hassle we used Northwood west derby I liaised mainly with Stephanie Davies was very professional very friendly and had a good few laughs.about the USA. so I would highly recommend anybody contacting Stephanie if you’re thinking of renting your property one for service to always get back when she says just outstanding can’t thank her enough if there were more stars I would have give more thank you Stephanie 💪🌟🌟🌟🌟🌟🌟 star treatment all roundPositiveResponsiveness, Quality, Professionalism, Value

Paula · 22 June 2021

★★★★★ 5/5

Google

I would just like to thank all the staff at the Northwood west derby Liverpool office for the great service I recieved recently. As I landlord who has a few properties being looked after by the Northwood staff in west derby I can only say carry on the great professional work you do for us landlords. You have recently just found us some great tenants whom we are very happy to have living in our property in the Walton area of Liverpool. I would fully recommend their services to any other landlords out there who are thinking of placing a property with them on their guaranteed rent scheme. Keep up the great work you do there. 😀PositiveResponsiveness, Quality, Professionalism, Value

Gerry · 22 June 2021

★★★★★ 1/5

Google

Been with Northwood over 10 years, fully managed. While a tenant is in and they don't have to do much, everything is fine. As soon as their is an issue, or a tenant leaves however, the extent of the chaos, unprofessionalism and disorganization becomes clear. Am leaving their service and would suggest thinking about a different agent, especially if you want a fully managed service

Faekah · 20 March 2023

★★★★★ 5/5

View Agents

Fantastic Service

Joanne has been incredible in helping us with our house search. She showed us an older property a month or so ago that wasn't right for us, but she remembered us when we saw the house that we are buying, and has always been excellent with communicating and helping us to feel like we are the only customers that she is dealing with. We have really appreciated her knowledge and so far she has helped us every step of the way.

Michael · 19 October 2020

★★★★★ 5/5

Google

Thank you to all the team helping me through my application and move in! I was a very nervous customer - moving during the COVID pandemic is very stressful, not being able to see the place in person made me more nervous than I thought it would. The team helped me out with video viewings, answering questions, while they aren’t the quickest on emails it’s best to phone they are always super helpful and so nice! Stephanie Davies was the person I most spoke to. Stephanie is very professional but also easy to talk to :) was really happy with my flat today, panic left soon as I walked in - the place was so clean. I would definitely recommend using Northwood.PositiveQuality, Professionalism

Laura · 26 August 2020

★★★★★ 1/5

Google

This company are thieves. Not happy with stealing from the landlords who pay them to carry out work they never complete they steal money from tenant’s deposits at inflated prices. Charged us for items we reported as being flytipped and charged us for items we left in the shed as they were damaged due to them not having the work we reported carried out even though the landlord paid the money to them. Unfortunately for northwood we have been in direct contact with our landlord who is an absolute gentleman. Northwood should be ashamed and embarrassed that theyre not only putting landlords in potentially compromising positions but also leaving good tenants out of pocket through lies and deceit. If you’re thinking of renting privately just avoid this company at all costs. I will add photos if my conversation with the landlord when the letting agent inevitably come back with a poxy generated response as to how they’re a good company who act with integrity. My £150 lawnmower and £120 pressure washer are also now broken due to them not paying for work they received money for. Absolute disgrace.

Anthony · 20 March 2024

★★★★★ 5/5

Google

After struggling with a poor agent, we were keen to find an agent to look after our properties with the care and diligence you should receive. I am pleased to say we have found that level of service in the Northwood team led by Ruth. Ruth and her team have gone above and beyond to help us get back on track with well maintained properties and tenants who feel looked after and who, in turn, pay their rent on time. We could not be happier with them and would recommend to all.

Ncube · 20 March 2024