Northwood Wirral reviews

★★★★★ 5/5

Google

I recently sold my mum’s house through Northwood, and I can’t recommend them highly enough. Rohan was absolutely fantastic from start to finish, he was incredibly understanding of our situation and offered genuine support throughout the whole process. He kept us informed every step of the way and made what could have been a stressful experience feel smooth and manageable. Thank you Rohan for your professionalism and care. Highly recommend to anyone looking to sell their home!

Ben · 3 December 2025

★★★★★ 5/5

Google

Helen and her team are outstanding, respectful, highly communicative, responsible, and transparent. Forget about the other agents in Wirral. If you're looking to rent or let your property, they are the best choice. As a landlord, I appreciate how they keep the properties in excellent condition, which benefits both me and my tenants. Don’t waste your valuable time on other agents, consider this your warning! I only wish I could have them manage all my properties outside of Wirral.

Bodh · 5 November 2025

★★★★★ 5/5

Google

Having used Northwood for 14 years to manage my rental property, when the time came to sell it, I spoke to Rohan about the possibility of Northwood selling the property for me. Their fees were competitive and because of the amount of landlords they deal with, they knew that this property would be an ideal landlord investment and we had an excellent offer within 24 hours of it going to market. I was kept updated throughout the process and all went smoothly. Thank you Northwood, and particularly Rohan, it’s been a pleasure dealing with you.

Lindsey · 6 October 2025

★★★★★ 5/5

Google

I have rented two properties through Northwood Wirral over the last 15 years, and I can honestly say it’s been a fantastic experience throughout. Any issues I’ve had over the years have always been dealt with quickly and professionally. The team is always friendly, helpful, and genuinely cares about their tenants. I’ve always felt looked after, and I’ve never had a single problem. It’s rare to find that kind of consistency and service these days. I highly recommend Northwood Wirral to anyone looking for a reliable and trustworthy landlord to rent from or manage their property. When I moved out of my previous property, Joanna found me a lovely new home the very same day. Moving home is supposed to be one of the most stressful things you can do, but Northwood made the whole process incredibly easy. Rohan, the property manager, stayed in regular contact to make sure everything was going smoothly and to check if I needed anything. What really stood out was the extra effort they put in; they even contacted my utility companies and the council tax office to transfer everything over to the new property. Everything went smoothly from start to finish. I’ve honestly never had such a stress-free move, and it’s all thanks to the wonderful team at Northwood. Simon x

Simon · 24 July 2025

★★★★★ 1/5

Google

Northwood looked after our property at 83 Bridle Road, Eastham for a number of years having a long-standing tenant with no issues at all. This all changed when they decided to put in a woman and her children on social security into the property. We had no end of problems with broken toilet seats, a broken cooker hood, snapped door key and on-going issues with the bath leaking into the kitchen, which all had to be paid for by ourselves. The leak was caused by her children abusing the Whirlpool bath every night as the neighbor's reported to us as she was constantly shouting at them for flooding the bath room. We informed them of our concerns, all documented on email with no resolution. The last straw was her boyfriend kicking in the front door panel and one of her children not wanting to be in the house, leaving and locking the front door. Then the police arrived, which was reported to Northwood by neighbors, but also posted up on social media by someone too, They dragged her boyfriend out through the front window as they couldn't open the front door destroying the blinds in the process leaving her complaining about the blinds being broken afterwards! We informed Northwood and was assured he wouldn’t be returning. However, she was still getting visits from her boyfriend which we informed Northwood about again. Joanna then contacted the Tenant who swore at her so she told her that her tenancy was to be terminated. We then met Derek and Joanna at our property who couldn’t hand it back over quick enough and we were eager to have it back in our control. On arrival for our meeting with Joanna and Derek we found all the blinds were all open. We were concerned that the open blinds was just advertising an empty property, Joanna said she had opened them but we feel she did this so we couldn’t see how badly the header rails were damaged. We’d purchased new vertical slats for a new tenant but when we tried to fit them we found all the header rails were damaged beyond repair. We Had to replace all the header rails in the house. The bath and plumbing were tested with no faults but the flooding over the period had started to rot three of the beams and they had to be replaced, a new ceiling fitted, plastered and painted in the kitchen. Joanna’s answer to this was “we’ll we don’t know who caused the damage” I t was clearly the misuse of the whirlpool bath. This reads like a horror story all documented, and at no point did Northwood pay for anything it was all on us and it cost thousands to put right combined with loss of rental. Northwood were fully aware of the situation and knew the day it was handed over what had happened. I remember being a member of the BNI Derek telling the story of a property getting trashed and how Northwood took the Tenant to court and made good on the damage. I don’t know when Northwood lost its integrity along the way but it certainly wasn’t present the day you handed the property back to us. A few years on now with a very good agent and we’ve moved on from this experience but felt compelled to answer after Northwood sending out a survey email. The Survey didn’t allow for proper feedback, so here it is! All 100% true and documented in countless emails I don’t envisage this going any further than them reading this but at least it’s now off my chest. So please don't send me any more surveys. Thanks Stuart McCrae

Stuart · 26 March 2025

★★★★★ 4/5

Google

Think the initial comms were very good. Property is reasonable though we made numerous comments on the inspection report and haven’t had confirmation that those comments have been received. We have a few teething problems we need to talk through, though we have not been very proactive about it due to a hectic few weeks with work and life commitments. We will be in touch shortly to arrange a discussion. On the whole though our view of Northwood is positive, with clear and transparent arrangements which made life easier

Craig · 10 March 2025

★★★★★ 5/5

Google

I have both been landlord and tenant of residential, agricultural and commercial properties in the past and found their service outstanding. Great due diligence and attention to detail in all areas. I dealt with Lauren Jones at the Wirral office and it’s great to deal with someone professional and customer focused as a tenant with care and consideration and always being on the end of the phone when needed. Couldn’t recommend them enough and will definitely will use them in the future!

Tom · 22 June 2024

★★★★★ 5/5

Google

From the moment I was shown properties I knew I was with the right agents. Throughout my tenancy everyone was so helpful, especially my managing agent Rohan Lynch, nothing was ever too much trouble, every little job that needed doing was actioned very quickly. Rohan is a credit to the company, professional with a human touch.

Michael · 22 May 2025

★★★★★ 5/5

Google

Every staff member who I have communicated, are delightful,patient. As well any questions we raise with Northwoods is answered in a good timely manner. you make the effort and care for both tenants and landlords..

Andy · 3 December 2025

★★★★★ 1/5

Google

Unfortunately, I have rented a house through Northwood and found out the hard way, there is no communication between tenants and your house manager, they will tell you that they will fix something and you won’t hear from them for around a month and counting… When you chase this up, you are told that staff will call you and you don’t hear anything for 4 full days. There has been occurrences where staff tell the tenants that there house manager is off, and when you next speak to the property manager they tell you that they were in this day. I am very upset with my experience with Northwood.

Lili · 1 January 2024

★★★★★ 5/5

Google

By far the absolute best letting agent on the Wirral. There aren’t many places that truly deliver when it comes to customer service and less so with letting agents in my experience, but Northwood really deliver. They have a brilliant friendly team of professionals with a wealth of experience, which is so reassuring when you’re using an agent to manage your property. Could not recommend them highly enough.

Remco · 4 July 2024

★★★★★ 5/5

Google

Thanks to the Northwood Wirral team for the advice and help with my first rental property! Great customer service and lovely staff! Would highly recommend.

Marion · 14 August 2025

★★★★★ 5/5

Google

Having been a client of Northwood for the past 2 years, my wife and I cannot fault them for their professional, friendly and helpful approach. Their knowledge and experience has been invaluable for us. If you have a property to rent, Northwood Wirral are the guys you want managing it for you. Highly recommended. 🙏 …

Grant · 22 July 2025

★★★★★ 1/5

AllAgents

"I would honestly say that..."

I would honestly say that Northwood Wirral are the worst letting agents that I have ever dealt with, substandard properties, non-existent customer service skills (except Sam/ Kim they tried on occasion to help), they are the type of agents that give letting a bad name. We moved into a property that we were told was long term let, from day one we had nothing but issues from the actual cleanliness of the property at handover, Claimed it had been professionally cleaned, well if that's what they call professional then I dread to think what their own homes are like it was thick with grime, disgusting and rather offensive that they would deem it acceptable for a new tenant. Every time there was an issue it was an uphill battle to get anything done, always an excuse from poor communication within the office to waiting on approvals basically taking no responsibility. In some cases repairs were not undertaken for over 100 days despite them stating that they will react within 28 days. Each email sent was ignored and constantly had to chase up the office for any sort of communication. Some of the issues we had Northwood Wirral staff were clearly unaware or lacked basic understanding of the legal requirements particularly when it came to electrical installation works in residential letting properties. The substandard level of some of the so called tradesmen they send out its debatable, more like odd job men that qualified tradespeople so they obviously do not have any quality management system in place. The staff are rude and incompetent and appear to never talk to each other or just have that much disrespect for you as a tenant they don't care. They're meant to act as the agent between you and the landlord but actually do nothing for you as a paying tenant but treat you with utter distain as if being a letting agent makes them any better than you and didn't even help us the tenant when the landlord breached contract and the were informed. Northwood Wirral don't reply to formal complaints raised just more evidence of the lack of professional and competent management at Heswall, that's if you can actually make a complaint as they have one generic inbox that when you chase up they claim to have not seen your email. Whilst our complaint was eventually acknowledged by Helen there was no formal rectification or response from the management pertaining to the issues raised just a statement trying to absolve themselves to which we responded and yet still nothing back. If you value sanity and a simple life do not bother entertaining a rental property through these cowboys its honestly not worth it. I've let properties in London, Dubai etc and these are by far the most substandard organisation that I have ever had the misfortune to deal with and advise anyone to steer clear of Northwood Heswall at all costs.

Victoria · 23 December 2021

★★★★★ 1/5

Google

We had the unfortunate experience of renting off this company for 4 years. Desperately unprofessional. No repairs are completed they will gaslight you when you report anything. Constant change of property managers. The manager tried to evict us despite the landlords instructions. Helen seemed to think it was her property. The judge dismissed their property possession order after our barrister revealed several flaws in their paperwork. Money grabbing business who are only interested in lining their own pockets, We will be reporting to HSE and Trading Standards as they don’t know how to run a letting agents.

Jason · 8 March 2025

★★★★★ 5/5

Google

We recently moved our portfolio to Northwood Wirral and were delighted with the service from day one. Besides for the expertise and professionalism, without a doubt Northwood Wirral show true care and concern. We value the input and look forward to the continued outstanding management service.

Joseph · 4 July 2024

★★★★★ 5/5

Google

We’ve just finished our tenancy with Northwood and felt it was only right to say how genuinely positive our experience has been from start to finish. Renting/moving house is stressful but the team made everything clear and straightforward throughout our tenancy. A special thank you must go to Rohan, our property manager, who was an absolute pleasure to deal with. From the day we viewed the property he was professional, approachable and always quick to respond to any questions or concerns we had. Nothing ever felt like too much trouble (and I had a lot of questions) whether it was sorting an issue, explaining something, or guiding us through the move-out process, he always made things simple and stress-free. We would happily recommend the agency, and definitely Rohan, to anyone looking for a home! Thanks again!

Soph · 12 December 2025

★★★★★ 5/5

Google

Your team are the best - first class service across all areas of property management. Northwood Wirral have managed my portfolio for 2 years so far and I couldn't be happier.

Mark · 6 November 2024

★★★★★ 5/5

Google

This was our first rented property with Northwood Wirral (Heswall). We rented for several years at the same property and were VERY happy but unfortunatly the property became too small for us when we had our little boy as you can imagine with what comes with a child !!. All staff at Northwood wirral(heswall) were fantastic and very very helpful especially making sure our end of contract on the property went smoothly as we were lucky enough to buy our first house! We would especially like to thank Deryck, Joanna, lillian,Helen ,Jillian,Nicky,jane We would highly recommend Northwood wirral(heswall) nothing was a problem to them and any problems with the property which was rare.... ! Were solved promptly!!. Keep up the excellent work!! Mr and Mrs Corf

Philip · 2 January 2019

★★★★★ 5/5

Google

I became a landlord using the Northwood Guaranteed Rent Scheme in February 20121. Recently there was a problem at my property. I received a call from the team notifying me of the problem and seeking my permission to deal with it which I … More

Judith · 2 December 2025

★★★★★ 5/5

AllAgents

"Straightforward and..."

I used this agent to let a house for two years under the Guaranteed Rent scheme. As a landlord I always found them helpful, quick to answer the phone and deal with any issue. The agent is very well organised, the guaranteed rent is paid promptly and routine matters eg gas certificates are dealt with In good time. The agent has tradesmen contacts at reasonable rates who can be called upon to do repairs quickly when required. There is always a professional approach. The Guaranteed Rent scheme costs the landlord more than traditional management only services but for many it will be a price well worth paying for simplicity and peace of mind.

GO · 31 October 2018

★★★★★ 5/5

Google

We have been using the team at Northwood Wirral for over 3 years now and we have no complaints. With the constant changes in landlord regulations, they give my wife and I peace of mind and reassurance. Highly recommended.

Lee · 23 July 2025

★★★★★ 5/5

Google

Everything is handled well. As I live far away from the property I can trust you to look after things in a professional and timely manner..

Karen · 14 November 2025

★★★★★ 5/5

Google

After a very stressful time in my, I found myself looking for a new place to live. I tried rightmove but I was constantly let down.After I had contacted the Northwood team, they kept me up to date on all the latest listings. I now live in a beautiful home. I must give ultimate respect and thanks to Sam, who put up with all my questions, quirks,and doubts, and many phone calls. Sam is a credit her company . Thanks Sam. You made me happy. X

Graham · 1 January 2023