Trusted Agent profile
Verified
★★★★★
112 reviews across 2 platforms
78 Telegraph Road, Wirral, CH60 0AQ
Part of Northwood, see every office.
Northwood's Wirral office at 78 Telegraph Road is rated 3.9 out of 5 across 112 reviews on two platforms, including 91 Google reviews rated 3.9.
Every review we hold for the Wirral office, from every platform, shown as written. First names only.
5/5
GoogleWe rented house with Northwood for nearly 10 years and had no issues or problems with them during that time. When it came to handing the property back they couldn't have been more helpful especially Kim. We would recommend them to anyone looking to rent!
5/5
GoogleNorthwood Manage everything for me. Keep on top of regulations & changes affecting landlords, which means I don't need to do that.
Thank you for your feedback Fiona! We want to make sure we have your back and keep our eye on the changes in legislation!
5/5
GoogleNorthwood have made renting my new property a breeze. Every stage of the process was quick and simple. I dealt mainly with Helen, who was very professional and extremely helpful along the way. All in all I only have the greatest of praise for Northwood and would highly recommend them to anyone.
Dear Douglas, Thank you very much for your great comments. Our team work very hard to make sure our clients are happy and it is always good for them to get positive feedback. Kind Regards Northwood
2/5
GoogleWe've rented a house for 3.5 years. Rent has gone up every year. Also had to pay administration fee every year to renew contract. Excessive inspections (every 3 months). We've not been told that cooker meant to be cleaned professionally before we moved out and they've knocked £90 of our deposit for it. Send them emails regarding this still no answer. I wouldn't recommend this company. I've rented from better.
Dear Bozena Thank you for your feedback, it is always good to get comments from customers so we can deal with all feedback. With regard to your comments I am sorry that you feel aggrieved however we are a very transparent company, we make sure all prospective tenants have a list of all potential fees right at the beginning of a relationship with us, at the viewing, so you can make an informed decision. We have to carry out regular inspections as this is part of our SLA to our property owners. The reason there was a deduction from your deposit is because the range oven in the property was professionally cleaned prior to you moving in and that is how it has to be returned at the check out. If you had been at the check out we would have happily discussed this with you. However, your husband did sign in agreement to this. You were good tenants and I would like to wish you well for the future. Regards Joanna Diamond - Director
5/5
GoogleNorthwood have been looking after my wife’s house for past two years. Notifies of any issues and prices are reasonable, Helen in the office is very knowledgeable and professional. Guaranteed rent is paid on the day as promised, and we also use to sort out the insurance. When the day comes to sell we will use Northwood.PositiveResponsiveness, Professionalism
Dear SuperMario135 Thank you for your review, it is great to get positive feedback about the job we do. I will make sure the whole team are aware of your positive comments as it will really motivate them, especially in these difficult times. Kind Regards Joanna
1/5
allAgents"The absolute worst company..."
The absolute worst company we've ever dealt with. They lie and deceive you at every opportunity. Rude and dishonest staff. You can expect a different property manager every 6 months as they can't keep their staff. Never complete maintenance issues and don't even know how to follow the law. Steer well clear if you value your sanity.
5/5
GoogleEasy to do business with and pleasant staff.
Dear Mr Higginson, Thank you for your feedback and your 5-stars! We really appreciate it and we look forward to continuing our working relationship!
5/5
GoogleThank you for meeting you very polite and thank for saying the place was clean
5/5
GoogleBrilliant, me and my partner moved into our flat with ease through this company and a special thanks to Jane in the shop who has been excellent throughout the months we have been in the flat couldn't ask for a better person to deal with our moving in process.
5/5
GoogleOwners have lots of expertise - highly advise to anyone looking for advice on renting or selling a home or if they are looking for a place to rent.
Hi Anna, thank you for your very positive feedback. I will make sure the rest of the team know that they are doing a great job.
1/5
GoogleRented a house last year from the Heswall branch. It has put us off renting forever. Various maintenance incidents removed without discussion (including a hole in the wall) poor communication, took ages to fix electrical failure and forged eventual paperwork (date of initial inspection incorrect) - probably because new law states they have to fix within set period of time. Funny how when we mentioned this we had an electrician with us in days after being told we'd have to wait a year. Tried to fob us off by saying it was when the 'decision' was made, however the document clearly states 'date of inspection'. We improved the property by painting the blue hall a more neutral colour and changed the orange carpet similarly. Asked for a contribution after terrible service forced us to leave. We were told this had never even approved by the landlord (we received paperwork approving the work). We were granted permission to have a cat, then this was retracted 4 months later. The blame here was placed on an ex employee not sharing the information. We were informed by a friend of the landlord that he had a special arrangement where he pays more for a 'no fuss' agreement. They regularly blamed the landlord for being slow to approve things and suggested he was difficult. However looking at other low ratings it doesn't seem like we were the only one with this problem. Hard to know what to believe. The Directors Joanne and Dereck seemed reasonable when we met and spoke to them, as did most of the other team. They even apologised which was nice, however the follow up was again poor. We were told to share a letter requesting contributions to work carried out from the landlord so that they could speak to him. We chased and chased to be told the landlord won't contribute because he knew nothing about the work!? I just cannot fully put into words how horrendous this agent is from a renters perspective. Not really sure why we didn't deserve basic and decent customer service. When we spoke to the office about complaining we were told 'there is no point - nothing will come of it' . I actually believe this to be true, so waited a few months to calm down before writing this review. I just couldn't leave this unsaid.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleCouldn’t have been more helpful From helping prepare the property to rent, finding a tenant then managing the let. Then, later, acting as the agent to market and successfully sell. Excellent help and advice at every stage.
Dear Matthew, Thank you for your great comments about our services for lettings and estate agency. The team work very hard to make sure our clients are happy and I will make sure they get the positive feedback. Kind Regards Northwood
5/5
GoogleVery professional and courteous
1/5
GoogleShocking truly shocking. Never have I experienced such a band of crooks as this lot. They will lie and deceive you every step of the way. They are oblivious to their legal obligation. They do not care one jot as long as the rent is coming in. They will abandon you in living conditions similar to that of the 1950s. They will only carry out repair or maintenance when threatened with legal action. DO NOT RENT OFF THIS COMPANY
5/5
GoogleReally Professional and friendly team. I would highly recommended them.
Thank you for your positive feedback and the recommendation Matt!
5/5
GoogleNorthwood have been absolutely fantastic throughout my yearlong tenancy. They did their very best to get me moved in as soon as at the start, and they were completely stress free! This was my first time renting by myself and it couldn't have been smoother at all. Cheers guys!
Dear Calum Thank you for your positive review on Northwood Wirral Limited and the service you have received. I will make sure that the whole team area aware of your comments as it is always very motivational to get good feedback and know we are doing a good job. Best Regards Joanna
5/5
GoogleI have been using Northwood for several years as my first choice of letting agent as a landlord. It has been a fantastic experience and Northwood were always professional. I have since used them to sell the property and again the same professionalism was applied throughout the sale. Would highly recommend.
Dear Mr Stevenson, Thank you for your positive comments about Northwood and the way we have worked with you over the years. I will make sure the whole team are aware of the comments you have made as it is always very motivational to know we are doing a good job.
1/5
allAgents"Completely and utterly..."
Completely and utterly disgusting so called business. Trying to evict us as our landlord wants to leave them. In constant breach of their own contract. Horrendous and unprofessional they shouldn't be allowed to hold a license.
4/5
GoogleExcellent staff who helped me find my first house. Lovely and attentive.
Hi Lewis, thank you for the positive review you have left us. I will make sure the whole team are aware of your words as it is always very motivational to receive good feedback. Thank you.
1/5
GoogleOverpriced, unhelpful and prices keep going up. AVOID
Dear Victoria, Thank you for your comments but I would like the opportunity to talk to you and receive some more indepth feedback. Your comments don't give me any detail about your situation. We try to be very helpful with all our tenants and landlords, working within the constraints of the industry. Feel free to call our office for a chat so we can try to help, so you aren't left dissapointed.
4/5
GoogleWas looking for a 2 bedroom house to rent
Hi Alan, thank you for your positive review about your experience with Northwood Wirral Limited. Good feedback is always motivating for the team, I will make sure they are all aware.
1/5
allAgentsAvoid
Worst letting agent on the wirral in my opinion. Terrible customer service, terrible manners. Dodged repairs. Acts Like they don't care. Watch your deposits. Avoid.
Really not sure what the problem is Gareth. You moved out and went abroad. We have emailed you and left voicemails, without response. You finally called us yesterday. We are still awaiting email confirmation from you for the deposit deductions we have agreed. Upon receipt, we can refund your deposit. Please contact us, we can then complete the process.
5/5
GoogleNorthwood have been professional in all aspects of their work, nothing is to much bother, the pricing is fair and the service is first class. Excellent all round.PositiveProfessionalism
Dear Andre, thank you for your review. It is always motivating to get a positive review and to know you are doing a good job. I will make sure the rest of the team know your comments.
5/5
GoogleYou will rent me a house!!!
Thank you for your 5 star review. Its always great to get positive feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood's Wirral office has 112 reviews across two platforms: 91 on Google, 21 on allAgents.
Northwood Wirral is rated 3.9 out of 5 across all 112 reviews, and 3.9 out of 5 on Google from 91 reviews.
Northwood Wirral, 78 Telegraph Road, Wirral, CH60 0AQ.
