Every review we hold for the Wirral office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA professional rental agency that has informed and experienced staff. Their maintenance department must be given praise as well, especially working through the last years lockdown issues.PositiveProfessionalism
Gary · 1 January 2022
Agent replied · 31 December 2024
Dear Mr Breeze, thank you for your 5 star review, I will make sure the rest of the team are aware of your comments as it is always motivational to know you are doing a good job, especially under the challenging year we have had. Kind Regards Northwood.
★★★★★ 5/5
allAgents"terminus..."
just like to say a massive thankyou to Jack who has really helped us achieve the property we both wanted in me and my girlfriend. Great person very helpful and a pleasure for your business. Cheers
Daryl · 11 June 2019
Agent replied · 20 August 2025
Hi Daryl, Thank you for your positive feedback for Jack, one of our Lettings Administrators, at Northwood. We have made sure that he has seen your review and is aware of your comments. Its always good to get feedback for motivation and to know you are doing a good job. Thank you.
★★★★★ 1/5
GoogleWorste experience of my life dealing with Northwood. I have been a good tenant for over 5 years an how I was treated was unbelievable
Georgina · 1 January 2022
Agent replied · 31 December 2024
Dear Miss Edwards, Thank you for your feedback it is always good to get feedback whether it is positive or negative. At Northwood we have a mixture of experiences with tenants as some tenants are great and some tenants are bad tenants. Regards Northwood
★★★★★ 5/5
GoogleAll the staff are fantastic and go above and beyond to help. I cannot fault their service. Highly recommended!PositiveResponsiveness, Quality, Professionalism
Kate · 1 January 2021
Agent replied · 31 December 2024
Dear Kate
Thank you very much for your positive review of the service you have received from the team at Northwood Wirral Limited.
I will make sure that the whole team are aware of your comments as they will be very motivational, especially in these very difficult times.
Kind Regards
Joanna
★★★★★ 5/5
allAgents"Excellent..."
Very impressed with the quality of service received from Northwood over our tenancy. The team are extremely helpful, friendly and professional.
Stephanie · 20 June 2019
Agent replied · 20 August 2025
Dear Stephanie Thank you for your very positive review of our service you have received during your tenancy. I will make sure the team know about your comments as it is always good to get positive feedback and know we are doing a great job. I would like to wish you well for the future in your new home. Regards Joanna
★★★★★ 5/5
allAgents"Been absolutely fantastic..."
Northwood have been absolutely fantastic throughout my yearlong tenancy. They did their very best to get me moved in as soon as at the start, and they were completely stress free! This was my first time renting by myself and it couldn't have been smoother at all. Cheers guys!
Calum · 23 August 2019
★★★★★ 1/5
Googleto expencive and dont care for the clients ,
Dr · 2 January 2020
Agent replied · 31 December 2024
Dear Dr Pet, thank you for the star rating you have given us. It would be good to get some specific feedback so we can reflect and improve on our service. If I had your real name it would help to identify which client you were of ours. Regards Northwood.
★★★★★ 1/5
GoogleExpensive agent with expensive charges. Would not recommend
Christopher · 2 January 2020
Agent replied · 31 December 2024
Dear Mr Taylor, thank you for your feedback. It is always good to get constructive feedback from tenants that left one of our properties over 3 years ago. I am sorry that you felt our fees were expensive, when compared to many other agents on the Wirral we are one of the most competitive. I hope you are happy with where you are living now and would like to wish you well for the future. Regards Northwood.
★★★★★ 2/5
Googlealot of inspections and renewal fees god forbid you have anything needed fixing you will wait for months befor its sorted out an thats with tormenting them . Also up your rent every chance they get .i wouldn't recomend going with them personally
Samantha · 2 January 2018
★★★★★ 4/5
GoogleNorthwood staff have always performed in a very professional manner, displaying a comprehensive understanding of the process and problems of being a landlord.
Their wide network of trustworthy contractors have never let us down and consistently provide us with very competitive quotes.
Sue · 2 January 2018
★★★★★ 1/5
GoogleAbsolute gang of idiots. That's all can say
John · 2 January 2019
Agent replied · 31 December 2024
Dear Mr Jones, Thank you for your comments on Google, it is always good to get feedback whether positive or negative. We don't have any record of ever having had a client called John Jones I'm afraid so I can't give a constructive response to your comment of us being a "gang of idiots". If you would like to get in touch with our office directly I would be happy to discuss your comments in detail to see where we went wrong. I will look forward to hearing from you. Regards Joanna
★★★★★ 5/5
GoogleThese guys have looked after my properties for me for some time now. They check the properties regularly and manage the tenant comfortably.
Steven · 1 January 2021
★★★★★ 1/5
GoogleAwful customer service, put the tenant first consistently and my house was ruined getting it back with little financial renuneration. Devastated by my whole experience with this company.
Katrina · 2 January 2018
★★★★★ 5/5
allAgentsFor the last four years i
For the last four years i have experienced very good and polite service from all that work at the prenton branch. very happy with the company.
Michelle · 19 February 2018
★★★★★ 2/5
GoogleNo communication between staff members and never got anything done
Elle · 1 January 2022
★★★★★ 5/5
GoogleRating only, no written review.
D · 11 December 2025
★★★★★ 5/5
GoogleRating only, no written review.
Millie · 9 October 2025
Agent replied · 17 November 2025
Hi Millie, thank you for the 5 star review.
★★★★★ 5/5
Googlethey do what they say... great service, look after your rental better than you will yourself!
Stuart · 2 January 2018
★★★★★ 5/5
GoogleVery helpful staff, professional, quick to respond.
Alexandros · 2 January 2018
★★★★★ 5/5
GoogleRating only, no written review.
Betsy · 4 March 2025
Agent replied · 5 March 2025
Dear Betsy, thank you for the 5 star review you have left us on Google. It is always great to know our tenants are happy in our properties and with the way we work. I will let the team know your feedback as it is always good to know you are doing a good job. Kind Regards Northwood
★★★★★ 5/5
GoogleRating only, no written review.
Soham · 3 March 2025
Agent replied · 31 December 2024
Dear Soham, thank you for the 5 star review you have given us on Google. It is always good to know that our tenants are happy in our properties and with the way we work. I will pass on your feedback to the team as it is always motivational to know you are doing a good job.
Kind Regards
Northwood
★★★★★ 5/5
GoogleRating only, no written review.
Steven · 6 November 2024
Agent replied · 31 December 2024
Thank you for the 5 stars!
★★★★★ 5/5
GoogleRating only, no written review.
Lorraine · 6 November 2024
Agent replied · 31 December 2024
Thank you for your feedback!
★★★★★ 1/5
GoogleRating only, no written review.
Jamal · 7 September 2024
Agent replied · 31 December 2024
Hi Jamal, I appreciate you giving us a one star review as any feedback is good to receive. However, an explanation as to why we achieved one star would be nice. If you would like to call our office and have a chat about how you believe we can improve, this will be appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
