Every review we hold for the Wirral office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBad my daughter is renting property from Northwood and has paid her rent 600 pound every month mybe 1 or 2 days late has had a letter saying that garanture has stopped her ex husband they have treated her Bad the room her son is sleeping in is full of damp and they say there is nothing they can do but they still want 700 pound a month don't rent froare bad i am ringing them tomorrow if anything happens to my 16 year old grandson i will be in touch
Linda · 1 January 2024
Agent replied · 31 December 2024
Dear Linda
Thank you for your review it is always good to get feedback from people, even if you are not one of our customers.
Regarding the rent payment, we do let our tenants know when they move in to one of our properties that we expect the rent in on time every time and unfortunately we have to chase her every month as the rent is late. The guarantor does not want to be the guarantor anymore and your daughter needs a guarantor because of her financial situation. She has been given a couple of months to find a new guarantor, so lots of notice. The flat is on the 2nd floor so if there is any evidence of damp this is not caused by the property but rather condensation due to lifestyle. Your daughter has been advised how to live to avoid this by getting the right balance of heating and ventilation in the property. We tried to get in touch with your daughter to let her know about the rent increase but unfortunately she doesn't respond to our phone calls or emails. I note you haven't telephoned us regarding this.
I apologise for the delay in responding to your comments but I had to read through them several times to try and understand what you were trying to say due to the lack of spelling and grammar.
Kind Regards
Northwood
★★★★★ 1/5
GoogleI would honestly say that Northwood Wirral are the worst letting agents that I have ever dealt with, substandard properties, non-existent customer service skills (except Sam and Kim they tried on occasion to help), they are the type of agents that give letting a bad name. We moved into a property that we were told was long term let, from day one we had nothing but issues from the actual cleanliness of the property at handover, Claimed it had been professionally cleaned, well if that’s what they call professional then I dread to think what their own homes are like it was thick with grime, disgusting and rather offensive that they would deem it acceptable for a new tenant.
Every time there was an issue it was an uphill battle to get anything done, always an excuse from poor communication within the office to waiting on approvals basically taking no responsibility. In some cases repairs were not undertaken for over 100 days despite them stating that they will react within 28 days. Each email sent was ignored and constantly had to chase up the office for any sort of communication. Some of the issues we had Northwood Wirral staff were clearly unaware or lacked basic understanding of the legal requirements particularly when it came to electrical installation works in residential letting properties. The substandard level of some of the so called tradesmen they send out its debatable, more like odd job men that qualified tradespeople so they obviously do not have any quality management system in place.
The staff are rude and incompetent and appear to never talk to each other or just have that much disrespect for you as a tenant they don't care. They’re meant to act as the agent between you and the landlord but actually do nothing for you as a paying tenant but treat you with utter distain as if being a letting agent makes them any better than you and didn’t even help us the tenant when the landlord breached contract and they were informed.
Northwood Wirral don’t reply to formal complaints raised just more evidence of the lack of professional and competent management at Heswall, that’s if you can actually make a complaint as they have one generic inbox that when you chase up they claim to have not seen your email. Whilst our complaint was eventually acknowledged by Helen there was no formal rectification or response from the management pertaining to the issues raised just a statement trying to absolve themselves to which we responded and yet still nothing back.
If you value sanity and a simple life do not bother entertaining a rental property through these cowboys its honestly not worth it. I’ve let properties in London, Dubai etc and these are by far the most substandard organisation that I have ever had the misfortune to deal with and advise anyone to steer clear of Northwood Heswall at all costs.NegativeResponsiveness, Quality, Professionalism, Value
Victoria · 1 January 2022
★★★★★ 5/5
GoogleAlways available to help with any queries, great at arranging contractors so I don’t have to, and overall excellent and very friendly to deal with!
Jo · 19 November 2025
Agent replied · 8 April 2025
Hi Jo, thank you for the 5 star review you have given us. I will make sure the whole team know what a great job they are doing for our landlords.
Kind Regards
Northwood Wirral Limited
★★★★★ 5/5
GoogleNorthwood are a fantastic team and always deliver on what they promise. I’ve been fortunate enough to work with both Joanna and Lauren and they are true property professionals. Thanks again for all your help!
Mark · 1 August 2025
Agent replied · 17 August 2025
Thank you Mark! Lauren and Joanna really apreciate your shoutout and are looking forward to working with you in the future!
★★★★★ 5/5
AllAgents"Nikki has been amazing..."
Nikki has been amazing throughout the process of my application to my new home. She has such a lovely persona, making me feel at ease. I'm looking forward to having Northwood as my agent!
Also, Lillian was a great representative of the company when she showed me round the property.
Samantha · 15 August 2019
Agent replied · 20 August 2025
Dear Samantha, thank you very much for your 5 star review on Northwood Wirral Limited. I will make sure that Nikki and Lillian are aware of your comments as its always good to get such great feedback, its motivational to know you are doing a good job. Regards Joanna
★★★★★ 5/5
GoogleI had a short turnaround to find and sign for a new property and once I had decided on one of Northwoods properties to apply for the process was automated and very straightforward.
What truly impressed me though was how brilliant my contact and now tenancy manager 'Sam' was during the whole process.She was profesional very knowledgeable and gave guarantees that she ensured were kept in respect of the work required and time frames that it would take making the whole process of moving a much easier and pleasant experience.
Highly recommended property and first class service
Paul · 1 January 2023
Agent replied · 31 December 2024
Dear Paul, Thank you for the 5 star review and positive feedback on the service you have received so far from Northwood Wirral Limited. The whole team, including Sam, work very hard on a daily basis to make sure they provide the best service they can, so it is always good to know our customers are happy. I will make sure that Sam and the team are aware of your feedback as this will be very motivating for them.
★★★★★ 5/5
AllAgentsBrilliant!
We have used Belwvior, Wirral, to manage our four properties in the area for over twelve years. Throughout this time, they have been consistently professional and efficient in all their dealings on our behalf. Their communication is first class and they can be relied upon for complete honesty and integrity. We live at some distance from the properties but we have always been comforted that we could rely on them to manage them properly. Meanwhile, we feel our tenants can be confident too that their representation will be passed onto us and acted upon. We could not recommend them any higher.
Experienced · 9 June 2019
★★★★★ 1/5
GoogleAggressive bullies. Kicked me out with 2 kids when my relationship ended. All I did was asked to change the date of the rent payment which has never been missed. Trying to charge me hundreds of pounds just to change the date. Avoid
Scambaiter · 5 January 2025
Agent replied · 15 January 2025
Dear Catwoman, thank you for your google review, we always appreciate feedback. To call us aggressive bullies is unfair without evidence as we are not aggressive to any of our tenants, but we do have specific processes that we have to follow.
The information you have put in your review is false, as you know, we are not trying to charge you hundreds of pounds. What we have asked you to do is clear your arrears, pay the pro rata amount for the date change and pay a small admin fee for the change in contract, this is standard practice.
We are sorry that your relationship has ended, and we have tried to make contact with your ex-partner to remind him of his financial responsibilities regarding this tenancy.
We are happy to help you find another property, but our priority remains to support tenants in maintaining stable living conditions, but this requires adherence to agreed-upon terms.
Sincerely,
Northwood Wirral.
★★★★★ 5/5
GoogleNorthwood wirral have been great from start to finish, always on hand to answer any questions and have helped me immensely, Helen has been fantastic dealing with my tenancy.
Sophie · 1 January 2023
Agent replied · 31 December 2024
Dear Sophie, Thank you for your positive comments, I will make sure the team are aware of how you feel. Kind Regards Northwood
★★★★★ 5/5
AllAgents"Excellent personal..."
I would recommend Northwood Wirral as an Estate Agent that offers a thoroughly professional service right from the get-go. Not only was the service excellent, but also personal.
Soon after signing my contract, it seemed that having to go abroad again for work reasons was on the cards, and when I contacted Northwood about this, they were brilliant and they explained everything perfectly.
Although the whole team were excellent, I must give a shout-out to Jillian Gallwey, who looked after my application and kept me up to speed every step of the way. An excellent personal service.
Chris · 6 September 2018
★★★★★ 5/5
AllAgents"Tenancy..."
Jane dealt with my application for my property for myself and my two children, I carnt credit her enough for the way she did everything in her power for me , she believed in me and made an anxious time for me more bearable with hope and determination, the whole process was very quick . Thank you Jane ! Sadly now she's left , I've been handed over to Jill who I think I'll be very happy in dealing with as she sounds lovely ð
Michelle · 22 August 2018
★★★★★ 5/5
AllAgentsWhat a great
What a great experience!
Professional, thorough & informative - Steve is a pleasure to deal with. He has dealt with everything swiftly and answered all questions and resolved any issues. Really happy with our new home :)
Top quality service.
J · 12 April 2021
Agent replied · 26 February 2025
Thank you John for your kind words, much appreciated. Enjoy your new home.
★★★★★ 1/5
GoogleHad a terrible time with this company, left my daughter and 3 young children
from christmas day for 4 days without heating or hot water and no phone number for emergency, still waiting for an apology off the manager, and then had the audacity to charge her for bin removal when she moved out, even though her bins were full when she moved into the property. I would not recommend this money over people type of agency to anyone.NegativeResponsiveness, Professionalism
Sharon · 1 January 2022
Agent replied · 31 December 2024
Dear Mrs Taylor
Thank you for your review of Google it is always good to get feedback whether it is positive or negative. I am sorry that you feel we are a "money over people type of agency" but I do not believe this to be true. We do have an emergency number for tenants that call the office out of hours so they can be connected to a member of staff straight away. Unfortunately your daughter did not call this number, if she had we would have been able to deal with the issue the same day and avoided her any stress. With regard to any deductions from her deposit we are very clear with all tenants what is expected when they return a property and we offer them a pre-check inspection so we can give them advise on what is required for them to return the property and receive their full deposit back, your daughter cancelled this meeting that was offered to her. I would like to wish you and your daughter a Happy New Year and a healthy 2021.
★★★★★ 5/5
GoogleI have nothing but good things to say about Northwood. I've previously self-managed our property so to have an agent that I can trust to manage things has been a huge weight off our shoulders. Their staff are quick to respond and they haven't missed a beat when it comes to checking up on the property, letting me know about urgent issues that arise or letting me know about changes to legislation that might affect us. Highly recommended!PositiveResponsiveness, Quality, Professionalism
Ed · 1 January 2022
Agent replied · 31 December 2024
Dear Mr lamb, thank you for your 5 star review on Google. It is always good to get feedback from our customers to know we are doing a job that is fully appreciated. The past year has been challenging for everyone including the team at Northwood Wirral Limited and they have worked hard to make sure all our customers are happy. I will make sure the rest of the team are aware of your comments because it is always very motivating to receive positive feedback.
★★★★★ 5/5
GoogleMe and my partner moved out for the first time in March 2020 and I couldn’t thank the team at Northwood enough for all the help they have provided from the beginning. They were very responsive whenever we had issues and had it sorted as quickly as possible even throughout the lockdown. As we were moving out we were given a pre-checkout call for an opportunity to give us feedback on what needed to be done, if any. Safe to say we got our full deposit back so we were grateful and made up! Thank you to Northwood again and we definitely recommend the company!PositiveResponsiveness, Professionalism
Rochelle · 1 January 2022
Agent replied · 31 December 2024
Dear Rochelle, thank you for your positive review on Google. This last year has been challenging for everyone including the team at Northwood and we have all had to work in difficult circumstances. It is always motivating to get great feedback and know you are doing a great job. I will make sure the rest of the team know about your comments. Thank you
★★★★★ 5/5
GoogleExcellent staff, well trained, knowledgeable and professional. Thank you.
Nick · 13 November 2025
Agent replied · 17 November 2025
Hi Nick, thank you for the great review. I will make sure the team get the feedback. The work hard to look after our landlords.
★★★★★ 5/5
GoogleThanks for all you’re help yesterday Debs , the team is great at Northwood would highly recommend
Jay · 6 August 2025
Agent replied · 17 August 2025
Thank you for the great feedback Jay, and for giving Debs a shoutout!
★★★★★ 5/5
GoogleNorthwood were amazing with our house. Really friendly staff and communication spot on. Would highly recommend. Thanks guys!
Sarah · 23 July 2025
Agent replied · 17 August 2025
Thank you Sarah, great feedback!
★★★★★ 1/5
GoogleMy son and his mother have been left in a house that is not fit for living in for months with no effort made to make this house a safe environment, your director Joanne reviewed the house in may and outlined many issues that needed to be resolved. You have continued to demand rent through this period without making the place safe. You've been reported to the local MP and councillors, there's nothing positive to say about the experience at all.
James · 1 January 2021
Agent replied · 31 December 2024
Dear James, thank you for taking the time to leave a star rating for Northwood Wirral Limited. It is a shame you haven't left any comments so we could understand why you left us a low rating. If you can leave us some comments about your experience we would be able to understand and respond. Kind Regards Northwood
★★★★★ 4/5
GoogleOverall, kind polite and respectful. I've not come across any issues yet so couldn't comment on how that would be dealt with.. The service I've received is so far so good, no complaints :).
Miyo · 6 November 2024
Agent replied · 31 December 2024
We are so glad to hear your feedback and look forward to providing you with great service!
★★★★★ 1/5
GoogleNever met such an unprofessional estate agent. Recently moved out of a property and they are charging us left right and centre for things which are totally unfair. We cleaned the house up and down thoroughly including cleaning carpets (which we installed as carpet fitters). We have been charged for them to get someone in to clean the already clean carpets. Plug sockets need testing although none were tested when we moved in and its just totally unfair! This company bully their way in and dont want to gove you yoir deposit back at the end of your agreement. THIS COMPANY ARE BULLYS DO NOT USE THIS COMPANY!!!
Adam · 2 January 2020
Agent replied · 31 December 2024
Dear Mr Gilbertson, thank you for your review on Google it is always good to get feedback from tenants that are moving out of our properties. I am sorry that you feel we are "charging you left, right and centre" when we have not charged you for anywhere near the things we should have. We have been incredibly lenient. You should have been charged for the following:-
1. A full property clean - it was not left clean. WE ARE NOT CHARGING FOR THIS.
2. All carpets to be cleaned, they had not been professionally cleaned, you had cleaned a few patches, we are only charging you for the lounge, hallway and stairs. NOT CHARGING FOR ALL ROOMS.
3. Redecoration throughout - you have wallpapered and painted and not returned the property to how it was when you moved in. When you moved in 2 years ago the property had been freshly decorated in magnolia throughout. WE ARE NOT CHARGING FOR THIS.
4. With regard to the electric sockets, you took it upon yourself to put extra electric sockets and aerials into the property without permission from the property owner. The safety of the next tenant in the property is the landlord's responsibility, we therefore have to have a fixed wiring test carried out at your expense to make sure the electrics are safe. YOU ARE BEING CHARGED FOR THE TEST.
5. The oven has to be cleaned - you didn't clean it. WE ARE NOT CHARGING FOR THIS.
6. New batteries in the smoke alarms - you had removed them and not replaced them. WE ARE NOT CHARGING FOR THIS.
7. 2 bulbs missing from light fittings. WE ARE NOT CHARGING FOR THIS.
So please don't call us bullies, we have been incredibly fair. You have not kept to your responsibilities when handing the property back. We do want to give tenants their full deposit back and that is why we had a pre check out property inspection with you to advise on what work was your responsibility in order for you to receive your full deposit without any deductions. It is not our fault if you have ignored our advice. We have many outgoing tenants that listen to us and receive their full deposit back. How would you feel if it was your property handed back in a condition where work was required that was the tenant's responsibility?
I would like to wish you well for the future in your new property.
★★★★★ 5/5
AllAgentsVery quick
I previously had my flat on the market for a year without any serious bids. I put it on with Belviour and Clive got me a very decent offer in 1 week. I was amazed. The sale has now gone through and it has allowed me to buy a house with my partner, so we are both very happy! Clive provided excellent service with decent listings, great photos and even a 3D video of the flat. He was always there during the sales process to help with any queries etc.
Colin · 2 December 2019
Agent replied · 26 February 2025
Thanks very much for your review Colin. I was delighted to help you sell your property and am delighted you are now in your new home together. I and the team at Belvoir wish you every happiness in your new home. Please remember to pass my details on to any Friends, Family or Colleagues wishing to receive the same level of service when selling their home.
★★★★★ 5/5
AllAgents"I was a tenant with another..."
I was a tenant with another agent before this company took over. I had so many issues with the property that the previous agents dismissed with their 'tough you don't matter attitude' However, when Northwood took over I was treated with respect and any concerns were dealt with professionally. I have recently vacated and I can not fault how well my concerns were met and the end of tenancy was handled. Thank you so much for easing up what is a stressful time when moving!
Kelly · 12 July 2019
Agent replied · 20 August 2025
Dear Mrs Carlile, thank you for your 5 star review. I will make sure the rest of the team are aware of your comments as it is always very motivating to know we are doing a good job and our customers are happy. I would like to wish you well for the future. Regards Joanna
★★★★★ 5/5
GoogleRented for years and by far the best I have come across. Very professional and the girls in the office couldn’t be more helpful. I have to say the 3 monthly inspections are little excessive but understand they are only protecting the landlords interests. If I was ever to own a property on the Wirral these guys would be first port of call.
Jonathan · 2 January 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
