Northwood Birmingham reviews

★★★★★ 1/5

Google

My experience with Northwood Birmingham has been disappointing and frustrating. ​Communication is consistently poor. Emails and phone calls go ignored, and getting a response requires chasing them repeatedly for weeks. It feels completely unprofessional, especially when you expect basic courtesy and responsiveness in return. ​More importantly, their property management standards are unacceptable. After the tenants moved out, the property was left in a miserable condition. As a landlord paying for management, you expect your property to be looked after, but Northwood fell far short. ​I hope management takes this feedback seriously and makes necessary improvements to their customer service and inspection standards.

Na · 10 September 2026

★★★★★ 5/5

Google

Absolutely brilliant service from Liam Francis throughout my property purchase. He was incredibly helpful, professional and always kept me updated with excellent communication from start to finish. Nothing ever felt like too much trouble, and he made the whole process so much easier and less stressful. I’m extremely grateful for all his help and would highly recommend Liam to anyone looking to buy or sell a property. ⭐⭐⭐⭐⭐

Jack · 10 September 2026

★★★★★ 5/5

Google

I had a really great experience with Northwood throughout my purchase. The whole process can be stressful at times, but they made it feel much more straightforward. Liam was amazing from start to finish. He was always helpful, easy to speak to, and kept me updated the whole way through. Nothing ever felt like too much trouble for him, and he made sure everything stayed on track. What stood out most was how approachable and reliable he was. If I had any questions, he’d always come back to me quickly and explain things clearly. Overall, a really positive experience and I’d definitely recommend Northwood, especially if you get to work with Liam.

Theo · 10 May 2026

★★★★★ 5/5

Google

Liam has been very helpful throughout the purchase of my apartment. This was quite a challenging purchase with a significant number of queries but Liam has been very responsive and always ready to help where he could.

Irina · 10 June 2026

★★★★★ 5/5

Google

From the first time we walked into the office, to our first viewing and to collecting the keys to our new apartment, Liam has been superb. He is really knowledgeable about the area, happy to help with everything and was always there when we needed anything. I highly recommend Liam and the Northwood team.

Tracey · 10 August 2026

★★★★★ 5/5

Google

Excellent and personable customer service from start to finish. Liam Francis was friendly, attentive, responsive and professional. Liam went over and beyond to expedite the sale by ensuring all parties involved in the sale did what they were supposed to do in a timely manner. I would definitely use Nothwood again.

Khembe · 10 August 2026

★★★★★ 5/5

Google

We found Northwood Birmingham back in 2017 while looking for an agency to manage our rental properties in Central Birmingham. Communication with Nin was very efficient - our questions and enquiries were dealt with in timely manner. In August 2017 we moved one of our properties under management of Northwood Birmingham and the property was let soon after. Half a year later we moved the rest of our properties under Northwood's lettings management. The team is very mature (you can count on people staying with Northwood for years) and you can build long-term relationship with them. They keep an eye on the changes in legislation and inform us when we have to meet some additional requirements (fire safety, licensing scheme, etc.). The properties are let very efficiently - we never had void periods. Regular inspections with detailed reports help keeping properties in a good state of repairs. If you are looking for a good lettings management agency - I would recommend speaking with Northwood.

Koleaby4 · 10 October 2024

★★★★★ 1/5

Google

Usually I don’t leave negative feedbacks, but in case of Northwood Birmingham, I feel obligated to warn other people from using their services. I’ve rented property from Northwood Birmingham since 2018 to 2025. Problems started from Day 1. Me and my husband collected the keys for our property in agency office on Saturday morning. We’ve been assured that the property will be cleaned before our moving in date by professional cleaning company. After we collected the keys, we didn’t go to our new house straight away, but we went to different city to get the van with our stuff. As we walked to the house couple hours later, we’ve been left in the huge shock, as a place was a total mess. It was Saturday, so of course agency was closed already. We’ve recorded a video tho, with the state of the property straight away as we walked in. We’ve organised cleaners, to whom we did pay from our own pockets, to bring a property to the state which we could move in, as we didn’t have anywhere else to go. And we kept going with moving our stuff from different town. Cleaners had finished in the middle of the night When we contacted Northwood on Monday morning, even with all of the pictures, videos and invoice from cleaners, they refused to cover the costs of cleaning, as in their opinion, we shouldn’t been doing anything till contacting them on Monday… It wasn’t better after that. They’ve been ignoring our emails and phone calls about any property related issues for years. Broken heater during winter, flooded by the neighbors from above - always zero response. We had a quiet good landlords tho, so with major issues we’ve been contacting them. With a small things we’ve been dealing ourselves, as we’ve reached the point, when we had enough of being constantly ignored, so what’s a point of wasting time? Since a 2018, we started having a MASSIVE mold problem in one of the bedrooms, after the whole external wall leaked (probably from blocked gutters, that we’ve reported just before that happened). Mold problem was repeatedly reported to Northwood Birmingham during midterms inspections, taking place every 3 months (even recorded in midterm inventory). We were sending emails with pictures of the state of the bedroom. We were requesting change of the carpet and mattress, as everything in that room was rotting from mold including our clothes and furnitures. We’ve invested in dehumidifier and extra electric heater to try dry out the room and wall by ourselves. The situation was that bad, that when our son was born, we had to move and all sleep in the other bedroom, cause we were afraid of our health. We couldn’t move out, as my husband was terminally ill and later I was alone with my son, so didn’t have much perspectives to find something else as a single mum (council refused help). Nothing was done about rotting bedroom, apart of walls being painted with anti-mold paint by landlords, who I’ve informed about the issue during council inspections (that made a situation even worse, cause the paint completely stopped letting air through the walls). When the management in Northwood Birmingham changed in 2023, I thought that it has to be better now, cause it just cannot get worse. Unfortunately I was wrong. If the previous management didn’t care about tenants, what’s happening now is beyond any words. I could write an essay about Northwood Birmingham not responding to emails, not passing phone call messages to relevant staff. Hearing 20 times, that someone will come back to me and no one ever does. Agreeing the drop off of the keys at certain day, to found shutters down, etc. Some time ago, it reached the point, when I felt physically sick, when I had to contact them. I have started getting directions from legal advisor to know, how to communicate with them, to get my deposit back, cause I felt like I was hitting the wall every time, when I had to deal with them. So if you wanna stay sane but more than anything be respected as a human being, never go with Northwood Birmingham. Honestly - it’s not worth time, health and money.

Agnieszka · 10 October 2025

★★★★★ 5/5

Google

Not usually a reviews person but honestly I’m in love with everything about this place, I have been here for roughly 4 months. I had the amazing Hina conduct my viewing here, she is hilarious and so personable. All the people that are down at the concierge, particularly Lisa are so amazing and its nice to have a friendly face when coming home, the landlord Stephen is so friendly and you can tell he's just a good person. The apartment itself is gorgeous and the building is extremely well maintained, I hope to see myself here for a few years. Thank you to all of you🫶🏼

Logan · 10 October 2025

★★★★★ 5/5

Google

I can't thank Sebastian at Northwood enough for the way he handled my move. From the very start, he made the entire process smooth and stress-free, he showed real professionalism, speed, and kept to his word - something you don't always find. Sebastian got everything sorted and made everything happen; from getting the Landlord onboard, my documentation, and referencing in under 48hours. That kind of efficiency gave me so much peace of mind, and I'll always stay grateful for the effort he put in. If you're looking for someone who genuinely delivers, Sebastian is the person you want to deal with. Thank you, Sebastian, and the Northwood Birmingham team for making this possible and that's why you getting my 5 star!

Abiola · 19 September 2025

★★★★★ 5/5

Google

I would like to express my sincere thanks to Liam for his excellent service. Thanks to his patience, attention to detail, and professional guidance. My property purchase was completed smoothly and successfully.I am very grateful for all his support throughout the transaction.

Jiang · 10 July 2026

★★★★★ 1/5

Google

Awful experience, rented from these guys back in 2017. Flat was awful, assistance was awful and the application process was horrendous. Reviewing only now after seeing my old emails with them whereby they were completely disorganised. They didn't do anything dodgy with my deposit or such but the price and conditions of the property were unjustifiably bad and considering it was my second rental property, it was suspect that they were so suspicious of my background.

Boba · 11 June 2024

★★★★★ 5/5

Google

I want to say a big thank you to Sebastian for making the process of finding and letting my new home completely seamless and stress-free. From start to finish, he was professional, responsive, and incredibly helpful, keeping me updated every step of the way and always happy to answer any questions I had. His friendly and efficient approach made what can often be a stressful experience feel easy and well-managed. I couldn’t have asked for better support, and I’m really grateful for how smooth everything has been. Highly recommended, thanks again, Sebastian!

Kyle · 21 June 2025

★★★★★ 5/5

Google

Northwood has been the best letting agency I have contacted in Birmingham yet. Clare was very helpful in the entire process! She was quick to pick up calls, answer queries and very kind. Alan conducted my online viewing, and ensured that I had also access to a virtual viewing. I came across some hurdles in the application process, but the agency was very understanding and helped me to resolve all of my problems. They went above and beyond to ensure that I moved into the flat in a timely manner. Not only that, but when I couldn't find the parking for my flat, they both had helped me locate it outside of their working hours. Thank you for all of your help, team!

NIKOLA · 13 January 2024

★★★★★ 5/5

Google

I viewed a nice property with Northwood and it's been my best experience with a letting agency. Alan was very professional and accurate, was able to answer all my questions, providing comprehensive and truthful information and at the right time, giving me the opportunity to make an informed decision (which unfortunately is not always the case with other agencies). Keana was very kind and polite in asking me for information and the team was never pushy (again, an important benefit for me). I felt like I could really trust them. Overall, I found this agency very competent and professional and I would certainly recommend it

Lavinia · 1 January 2024

★★★★★ 5/5

Google

We found Northwood Birmingham back in 2017 while looking for an agency to manage our rental properties in Central Birmingham. Communication with Nin was very efficient - our questions and enquiries were dealt with in timely manner. In August 2017 we moved one of our properties under management of Northwood Birmingham and the property was let soon after. Half a year later we moved the rest of our properties under Northwood's lettings management. The team is very mature (you can count on people staying with Northwood for years) and you can build long-term relationship with them. They keep an eye on the changes in legislation and inform us when we have to meet some additional requirements (fire safety, licensing scheme, etc.). The properties are let very efficiently - we never had void periods. Regular inspections with detailed reports help keeping properties in a good state of repairs. If you are looking for a good lettings management agency - I would recommend speaking with Northwood.

Nicolai · 1 January 2024

★★★★★ 5/5

Google

The team at Northwood Birmingham is exceptional, especially Latha. She assisted me with all the paperwork related to renting my first apartment in UK (I moved for work in 2022) and was very helpful in assisting me in understanding the local/national requirements as well as the customs of the country. A year later, and Latha contacted me again to assist me in renewing my contract. Her commitment, her organisation and the quality of her work give me peace of mind because I know I can count on her, and her colleagues at Northwood Birmingham, for any questions or concerns. Highly recommended if you are looking for highly trained professionals to accompany you in your real estate decisions.

Romina · 1 January 2024

★★★★★ 5/5

Google

We would like to express our sincere appreciation for the excellent service provided by Sebastian Toma during our recent property rental process. From the initial viewing to the final paperwork, he was consistently professional, approachable, and highly efficient. He kept us well-informed at every stage, promptly addressed any queries, and ensured a smooth and stress-free experience. His knowledge of the property was reassuring, and his communication was clear and timely throughout. We are very happy with our new home and truly grateful for the support and guidance we received. I would highly recommend Sebastian Toma from Northwood to anyone looking to rent a property.

Chetna · 9 May 2025

★★★★★ 1/5

Google

☆☆☆☆☆ Very disappointing after-sales service. When we were renting the property, communication was good. However, once the tenancy ended, the level of service dropped significantly. We returned the keys and vacated the property in February 2026, yet months later we were still chasing updates regarding our deposit. Despite multiple follow-up emails, responses were slow or non-existent. In particular, Rakhee repeatedly directed us to the management side or other departments instead of taking ownership of the issue, even though she was managing the property. We felt that responsibility was constantly being passed around rather than anyone actively helping to resolve the matter. The contrast between the service provided before signing the tenancy agreement and the support received afterwards has been disappointing. Customers should not have to spend months chasing basic information regarding their deposit. I hope the company improves its communication and accountability for future tenants.

MASTER · 10 July 2026

★★★★★ 5/5

Google

I placed our apartment with Alan at Northwood Birmingham after having it listed with a previous estate agent for more than a year. He valued the property and told us what we could expect which we were happy with, it took awhile to sell as it had to be a cash buyer but we got what we wanted. Alan kept us informed all the time and I would have no hesitation listing with him again. Great job and thank you for all your hard work. Linda Ireland

Linda · 10 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Northwood Birmingham in my quest for a new apartment. Sebastian, in particular, was an absolute gem. His deep knowledge of the market and keen insights were invaluable in not only finding the perfect apartment but also in fortifying my application profile. Sebastian's personalized approach and unwavering commitment aided in securely a highly competitive apartment offer Clare and Latha were equally instrumental in ensuring a seamless application and documentation process. They were always available to address any questions or concerns, offering expert guidance and efficiency. I wholeheartedly recommend this agency to anyone in search of their perfect home. The level of service and expertise provided by the entire team is unparalleled showing genuine care for their customers' needs.

Mansha · 10 October 2023

★★★★★ 1/5

Google

This would’ve been a 5 star review if we were treated fairly and better. The flat was wonderful with a few disrepairs that were never checked or if so, not fixed properly. Parking was not included on the rent even tho there was a parking space with our number. We tried to get a permit but weren’t allowed as well. We received a section 21 on the 10th month of our rent for no reason given, we basically got kicked out. We never received a noise complaint, and we always made sure to pay on time, so that was disappointing. On the checkout was where the worst happened; we told Northwood that we will be vacating a certain day and we got the green light to proceed, however we did changed the day to a closer one but never received a reply from Hina, or the step guide on how to leave the property. Luckily it was our third time renting so we knew what to do exactly. When I returned the keys I felt the agents were cold and rude to us, and told us we won’t get our refund until start of April as Hina was on annual leave (I handed out the keys the 18th march). We never received a reply back from the emails sent and we were constantly calling to ask for an update. The reply? “Oh, yeah, we will take a note and let Hina know, she’s not available atm”. They were extremely rude about it with me and my partner which I don’t find It fair as they have 10 days from when we leave the flat to give us the checkout inventory and the refund. We finally got it by the start of April the full refund but I can say all this would’ve been avoided if Hina would have replied our queries through email. She did only replied once when my partner mentioned about breaching our contract. We also felt anxious during all this process as we didn’t have enough funds to pay our next deposit for our new property due to the short notice to vacate their property. My partner called DPS and they told us they couldn’t find our deposit, which DPS told us that it was not secured at our start of the tenancy, as they couldn’t find it through the address either to confirm that it was protected. Would not recommend to rent from them.

Dillan · 7 April 2025

★★★★★ 5/5

Google

I had an excellent experience with Sebastian while looking to rent a home in Birmingham. He was professional, and very responsive throughout the entire process. Sebastian made everything simple and stress-free, from arranging viewings to completing the paperwork. His clear communication and support made the whole experience very smooth. I highly recommend him to anyone looking to rent a place with confidence. Thanks Sebastian!

Meghan · 22 August 2025

★★★★★ 5/5

Google

Liam and the team at Northwoods have been the most supportive, helpful and quite frankly AMAZING team through what ended up being a delay and frustration ridden process. Liam and Hina have been there every step of the way and I could not not recommend them and the Northwood team highly enough! Thank you Liam from the very bottom of my heart for everything you have done to get this sale across the line! Thank you!

Dissy · 8 March 2025