Northwood Birmingham reviews

★★★★★ 5/5

Google

We have brought and sold many properties and dealt with many estate agents, Alan Parker of the Birmingham office has professional , informative and has gone the extra mile , we cannot thank him enough

John · 1 January 2024

★★★★★ 5/5

Google

I'd like to thank Laura & Nin for their support in finding me a tenant for my property within 3 days of my initial contact. All the information I required were sent as promised & in regards to the prospective tenants I was kept informed on a daily basis. Many thanks once again 👍PositiveResponsiveness, Quality, Professionalism

Fitzroy · 1 January 2022

★★★★★ 1/5

Google

The service is not good. As soon as you walk in there was music blasting out from a speaker. The staff are not friendly with you and treat you as an inconvenience. Problems within the property were not dealt with immediately and left for months before being resolved only because you say you will make a complaint to the ombudsman. They will always be in denial about their mistakes and will not take any responsibility. Even when found to be in the wrong they just shrug it off.

Jackie · 1 January 2024

★★★★★ 5/5

Google

I had the pleasure dealing with the Northwood Letting Agency, and I must say they have been incredibly helpful, understanding, and professional throughout the entire process. From the initial consultation to the finalization of the agreement, their level of expertise and dedication was remarkable. I would like to particularly highlight the exceptional professionalism and respect demonstrated by Ms. Latha and Mr. Alan. They went above and beyond to ensure that my needs were met, addressing all my queries and concerns with utmost care and attention. Their knowledge and expertise in the field were evident, and they provided valuable guidance and support. I am definitely going to refer them to friends and will also continue consulting them in the future. I am genuinely excited to refer the Lent Agency to my friends and to continue benefiting from their expertise and assistance in the future. Their unwavering dedication and exceptional professionalism make them an invaluable asset for anyone seeking their services.

Saima · 1 January 2024

★★★★★ 5/5

Google

it was the best apartment rental experience of my life. Everything was very fast and the service was at a very high level

Rostyslav · 11 June 2024

★★★★★ 5/5

Google

So far really impressed 🙂 only been I. The property a few days but every thing has gone smoothly and issues have been addressed really quickly. Thank you to Sebastian. …

Charlie · 1 January 2024

★★★★★ 5/5

Google

Latha is the best. She is so dedicated and very responsive. She understands our requirements and send properties list accordingly. She helped us with searching for the right property. Thanks

Shruthi · 1 January 2024

★★★★★ 5/5

Direct reviews

I recently had the pleasure of working with Latha Jayaprakash from Northwood. Latha helped me with the renewal of my tenancy, and she was professional and responsive. I appreciated her efforts in negotiating on my behalf with the landlord. Latha made the renewal process seamless and stress-free, and I would highly recommend her and Northwood to anyone looking for a reliable and dedicated agent. Thank you, Latha and Northwood, for your service.

Reema · 29 March 2023

★★★★★ 5/5

Google

Sebastian has been pretty proactive from the initial engagement to the letting. It's a tough market but he worked closely with me to make this happen much appreciated 👏 …

Raj · 3 May 2025

★★★★★ 5/5

Google

I came to Birmingham and passed the Northwood office at 07:15 urgently needing assistance. They welcomed me in a assisted ! Thank you Mr Rehal and Northwood team

Jonley · 1 January 2024

★★★★★ 4/5

Direct reviews

This is my first experience of renting a property and I must say that Moh made the tenant find process so easy for me. He was very efficient, took excellent photos and my flat got rented within two days! He kept me updated early on and replied to emails quickly. The only thing I will say is that the tenants have just moved in, but I haven't seen the inventory or signed a contract and I haven't been told exactly how much I will pay...maybe this is normal and due to the process moving so quickly, but generally this has been a good experience and I'd recommend Northwood.

Saba · 16 February 2022

★★★★★ 5/5

Google

Thanks to the team especially Sebastian who was very professional during the whole process, Latha was great as well and responsive. Thanks for the welcoming chocolate 😁

Marwa · 1 January 2024

★★★★★ 5/5

Google

Sebastian is very professional. He showed and explained the property ver well. Hoping to get in touch in future as well. From Shivam

Hari · 25 March 2024

★★★★★ 5/5

Google

Great service can not fault the staff. I would like to personally thank Mohammed and Nin for the help and support given. Due to circumstances I could not proceed with the letting of the property even though I could not let the property Nin went out of his way and made time in his busy schedule to give me a call and talk about my situation and offered advise on how to help. I feel he did not need to do this and goes to show they will always go the extra mile to help. From start to finish the level of communication and support was 5 star. Strongly recommend anyone use this letting agent.PositiveResponsiveness, Quality, Professionalism, Value

Matthew · 1 January 2022

★★★★★ 5/5

Google

I have used Northwood UK Birmingham to let out my properties on several occasions now on a fully managed and rent collection basis. I have to say that each time I approached them to market my properties, from start to finish, it was a wonderful experience navigating what can be a reasonably complex process. The Director, Narinder Rehal, has impressed me with his ability to negotiate achievable rents at market rates and also handle all stages of transition from tenants’ initial interest through to tenant occupancy. Narinder was transparent throughout and nothing was ever too much trouble. The entire team at Northwood UK are very supportive and proactive when dealing with any tenancy or property management issues that may arise, using their experience and candour to explain and expedite matters in a timely manner. Narinder and his team tolerate my emails and requests always doing so with a friendly and professional attitude and personal touch. The team has been essential to the management of my properties. As a highly satisfied client, I highly recommend this agency.

Harjinder · 1 January 2022

★★★★★ 5/5

Google

So our journey with them started when we were invited to view one of their properties in i-Land development. Mr Nin, the managing director of Northwood, showed us around and made sure everything was clear and whenever we asked about something he would respond by showing us how it's done rather than simply giving typical responses. He was rather honest and straightforward. Myself and my wife appreciated that a lot. We had a couple of other viewings, we either didn't like the properties or the agent/agency as they had hidden costs and they were charging extra for things like a higher floor and so on. We immediately realised that Mr Nin/Northwood was the most honest agency/agent out of all of those who we had dealt with. There were no hidden fees, no silly extra charges, it was fair and straightforward. So, we came back to them and we made a proposal for the property and now we are moving our things there and everything is going smoothly (Godwilling). We needed a replacement for the parking gate remote and an extra fob. They provided those within 5-6 working days. Honestly, so far, they've have been a good honest company, and I am optimistic that they will maintain that work ethic. I will keep this review as up to date as possible so it is a true reflection of Northwood's level of service. But in all honesty, as of now, Northwood is undoubtedly a 5 star letting agency. Thank you Laura, Latha, Susan and Nin. Kindest regards.

M · 1 January 2022

★★★★★ 5/5

Google

Northwood started to work with my house sale in March 2020. Very promptly Northwood developed a wonderful advert/ video/photo collection of my home. My house had never looked so good. I was very pleased with the marketing of my property throughout this period of time. Northwood staff have always been very helpful and professional - always keeping me up to date with every detail of the process. At one point it was decided, for a quick sale, to try the auction route. We reverted back to the traditional process in September 2020. The house sale was near to completion in December 2020 but unfortunately fell through. A new purchaser was quickly found and the sale was completed end of March 2021. I found the staff at Northwood very receptive to bespoke ideas and details on how to sell the property. Nin was always willing to work that much later or at weekends. Communications between myself and Northwood were thorough throughout the process. I am confident that anyone employing Northwood would receive all the above from this professional and friendly organisation. AlexPositiveResponsiveness, Quality, Professionalism, Value

Alex · 1 January 2022

★★★★★ 5/5

Google

Nin and the team at Northwood have been consistently helpful, efficient and gone above and beyond to help us. We have used them since 2009 and would not hesitate to recommend them. Thanks guys, you're doing a great job.

Ann · 1 January 2023

★★★★★ 5/5

Google

I am highly satisfied by the professional customer dealing by Northwood Birmingham team. Hats off to Allan and Latha ! Keep up the good work.

Jatin · 1 January 2024

★★★★★ 5/5

Direct reviews

Excellence is a trade mark for Northwood Birmingham. Seven years ago my wife and I were extremely lucky to pass by their office. Nin Rehal, the Managing Director of Northwood and his brilliant team have always been efficient , helpful, very professional and I have always found their response very prompt and effective. My family and I can not be more thankful to their great efforts and I would definitely recommend them for anyone looking for peace of mind. It has been a great pleasure to have come to know the Northwood Birmingham team. Honestly, if I could give Northwood Birmingham more than 5 stars I would have happily done so. Thanks

M · 11 September 2021

★★★★★ 1/5

allAgents

"Worst experience I have ever..."

I received a distressing call from aNorthwood employee that was very rude in relation to the inventory check-out for Flat 151 Southside , St John's Walk, B5 4TH. Aside from the rude and unacceptable tone, the employee insisted that money would be taken from our deposit because there was a hair in a drawer and some dust under the sofa. In other words the flat was very clean, but he wishes to nitpick about hairs, and thinks that he has a right to insist that we pay. So I just want to re-cap a few items over the tenancy: We moved in in January. One of the key fobs didn't work. So the inventory check didn't capture something as important as that, but you captured a hair in a drawer. I didn't make a big fuss, we just got it resolved. Northwood also informed the Council that Andrew Green and Emilie Tao had moved into the property. My boyfriend's name is not Andrew Green. So again, happy to criticise a hair in a drawer, but couldn't get the name of the tenant correct? This was a bit of a pain to correct with the council tax. They got water and electricity meter reading wrong as well I had to be hold on call for hours to try to get them resolved! Such a pain! There was dust under the sofa, and the windows weren't clean. The floor was sticky and although generally clean, I am sure there were hairs if one were to look. Perhaps they can provide a picture of under the sofa and the windows to see a before and after, including the insides of every drawer. Soon after moving in we scanned our passports in the office, then we were contacted to come and scan our passports. I said we already have. Eventually Northwood accepted they already had our passport scans. One of the employees (also I believe) turned up at the door and tried to get in. He said he was here to do a normal property check. I said that's fine, but not right now, because I was working from home. I just asked him to contact us in advance. He said he had contacted us in advance and wanted to come in. I said I didn't see any email. He said "he definitely had", again quite rudely essentially calling me a liar, so I asked did he receive a reply? He didn't answer. I then checked all my email and there was no email. I sent an email to Northwood and Mo to say this and to let me know about the next inspection. No apology, no proof of email from Northwood. Quite rude. The elevator in our building was broken for approximately 3 months (could be longer now). We did raise this with Northwood, but didn't hear anything back. Why was nothing done? So 1, 2, 4, and 5 are all Northwood Lettings or inventory clerk errors in the space of about 6 months. Number 6 is actually the biggest issue for me. That was not only extremely inconvenient every day, it also cost us approximately £100 or more extra costs in moving because the delivery men had to go up and down 4 flights of stairs with each box which obviously takes longer. So given that you want to ask for extra money to clean a hair in a drawer or some minor dust under a sofa, I would like to know what compensation they will be providing for the fact that the lift didn't work for all those months? It is part of the service fee and is why we paid the rent we did. So we should receive some compensation for: that service was not provided for months but was paid for in the rent we had to pay extra for removal costs due to it. Perhaps there should have been more focus into looking after the tenants and making less mistakes over the tenancy than there has been on this hair in the drawer or whatever else. I'd also like to add that the flat was clean when we vacated it, and if there is any hair anywhere, it may well have been from the inventory clerk, or perhaps someone else was in the property. Either way, we will refuse any deduction from deposit and raise a dispute unless we can reach satisfactory agreement.

Ye · 10 September 2021

★★★★★ 5/5

Google

I had the pleasure of working with Liam as my property sales manager, and I couldn't be happier with the experience. From the outset, Liam demonstrated exceptional professionalism and expertise in the property market, making the entire process seamless and stress-free. His attention to detail and commitment to finding the perfect property for me were unparalleled. Liam’s communication skills are top-notch; he kept me informed every step of the way and was always available to answer any questions I had. His friendly demeanour and genuine passion for helping his clients made me feel valued and supported throughout the purchase process. I wholeheartedly recommend him to anyone looking to buy property. A true five-star service!

Vic · 6 February 2025

★★★★★ 5/5

Google

Sebastian was highly professional very polite and got the job done so quick and will defo use him again! Kudos to him amazing guy

Naveed · 17 May 2025

★★★★★ 5/5

Google

Liam from Northwood Birmingham was very professional and went the extra mile to help us with our house purchase. Would recommend!

Taryn · 10 June 2025