Northwood Birmingham reviews

★★★★★ 5/5

Google

Highly recommended to tenants who are looking for an agent that can resolve things efficiently. Throughout my tenancy, they were efficient in handling many maintenance issues and tenancy-related agreement matters.Many thanks to Cheryl and Latha.

Rayner · 1 January 2023

★★★★★ 4/5

Google

Northwood helped me find tenant for my flat in Birmingham in March 2020. Although the rent achieved was marginally below par; however they achieved my topmost aim of quick occupancy. Soon after the tenant find, the situation and market turned grim due to Covid-19 lockdowns. However it was this period when I found their service most remarkable. They have a great team who went all the way to ensure a smooth move in process for my new tenants. Special word of thanks to Andrew, Nin, Laura, Shakil and Latha. Thank you team. Wish you more success.

Kapildev · 1 January 2021

★★★★★ 5/5

Google

Very pleased with their services. Especially Lata and yes all the staffs including Alan, Cheryl . Well organised and made our moving in hassle free . Some of the maintenance issue were dealt swiftly.

Archith · 1 January 2023

★★★★★ 5/5

allAgents

"Gratitude to..."

I have lived in many parts of the world, as well as in the UK, and always tried to avoid agents when it comes to housing, until I met the staff at Northwood, Birmingham. From day one they have been more than helpful when dealing with any problem that we have faced. In particular I want to mention Laura who is not only a great member of Northwood staff but also an amazing human being who is professional in her manner and is such a charming and polite young lady. Northwood are lucky to have Laura as an employee.

Andrew · 11 November 2020

★★★★★ 4/5

allAgents

"Thank you Northwood for..."

Thank you Northwood for helping me to find a place to live! The team was very helpful. They were professional and treated me with respect. Viewing was completed on time. The property was exactly the same as per photos. Secondly i moved into the property on the agreed date without any delays. Thirdly, i got a reduced price for the rent. Lastly, the team was helpful in being flexible for the delivery of keys. Overall i am happy i met the team from this agency (they are very friendly and responsive). Highly recommend all parties.

Dilyara · 4 October 2020

★★★★★ 5/5

Google

Big thank you do Liam who has been super helpful and I never had a smoother moving process as this. He kept me updated and made it happen for me so once again thank you. Best agency in Birmingham!!

Rebeca · 9 September 2024

★★★★★ 5/5

Google

Sebastian is really a nice companion from your agency, excited to have a contract with Northwood.

Amar · 25 March 2024

★★★★★ 5/5

Google

I have just purchased a property from Northwood Birmingham. The whole process is smooth and transparent. Alan, the branch manager, is particularly helpful and kept me updated throughout the length process. Thank you

Yi · 1 January 2023

★★★★★ 1/5

Google

Very bad service and lots of issues happened throughout the process. Extremely unpleasant experience. 1) Tenancy started at 16th Oct but have not got the kry till 5pm. When contacting them, keep saying about i cannot move in until they got the inventory list, but it is ur problem and should get it ready before i moved in. 2) Take ages to get the fridge and freezer and other things fixed 3）Have not heard anything about deposit repayment after one and half month since i moved out. An agent definitely should avoid!!!!!!

Pei · 1 January 2023

★★★★★ 1/5

Google

Absolutely terrible service!!! I would give it 0 star if google would let me. I sincerely recommend you to avoid this letting agency at all costs. 1. They do NOT take your complaints or concerns seriously. 2 months after I moved in, I have noted damp patches on the wall. I immediately reported it to their online maintainence platform fixflo, received NO reply AFTER AT LEAST 6 WEEKS and found that they literally DID NOTHING BUT TOOK MY COMPLAINT DOWN. I then called and sent emails to them numerous times. They eventually came and did a visit but STILL NOTHING WAS DONE. Mould patches started to appear in the bathroom and bedroom walls. It is only until the flat below complained about a leak that they finally came and 'fixed the leak'. Just this process took FOUR MONTHS but still nothing was done even until the end of my 1-year tenancy to fix the moulds. 2. Lack of communication between departments and non-efficient. I had to call every few days to chase for my deposit to be returned. Every time they told me 'they will speak to their colleagues and said it should be with me by the end of the day' but in the end it took THREE WEEKS. I have now moved out and am using a different agency. I must say the service they are providing me is on a whole other level !!!

J · 1 January 2023

★★★★★ 1/5

Google

Avoid this letting agent unless you want to be charged excessively upon move out! After over 10 years of dealing with letting agencies Northwood Birmingham has by far been the worst. Prior to moving in there was no major issues, however after moving out our apartment was spotless. Despite this we were charged over £250 for an extremely small area of dust (about 15x15cm)on a ceiling which was inaccessible to us. Upon complaint of this we were told this is the standard amount the cleaning company charges. We were also charged £30 for mattress protectors which were never provided in the first instance. The staff member at the branch hung up the phone to me during discussion of the charges which is far below the standard expected from a public facing role.

Yu · 2 January 2020

★★★★★ 5/5

Google

Thanks to Sebastian, he is very kind and responsible to help me to rent an ideal property

Fengzhe · 1 January 2024

★★★★★ 1/5

Google

We have been waiting in an apartment for viewing for about 30 minutes now, and we tried calling the agents 4 times but no response from agents. Absolutely ridiculous service!!! Dont recommend this place

Mallika · 10 March 2026

★★★★★ 5/5

Google

We needed to let our property out at short-notice so I read the reviews online of different agents around B5 and noticed that Northwood seemed to have the best ratings. So I gave them a call and arranged for their agent to visit the property. Aaran was very professional in all his dealings with us, gave us good advice, so on the basis of our initial meeting we decided to go with Northwood. The Agent put our property on the market for a speculatively ambitious amount, and despite this we were inundated with viewing appointments, the third of which resulted in the property being let! The high rental yield achieved was a first for the development our property is in and set a new benchmark for rental yields in this part of town. The way the property was marketed was a major reason for this and hence I have no hesitation in recommending Northwood Central Birmingham to other prospective Landlords

Andrew · 2 January 2018

★★★★★ 5/5

Google

I was recommended to use Northwood by a friend, this branch in Birmingham had not quite opened it doors back in 2008 but I was put in touch in Nin Rehal by another branch. I was one of the first customers and even though the business was still being established, the people remained professional at all times, it proved to be the right choice for renting my house. I rented the property through Northwood for six years using the guarantee rent option, it was best option as you knew the amount which was to be paid each month regardless of whether the property was vacant or not. After six years, the tenants decided to buy the property from me and, using Northwood as the selling agent was also the right choice. I would recommend them to anyone looking to rent their houses and, one day will hopefully use them again once I get round to buying a rental property.”

Rhodes · 2 January 2018

★★★★★ 5/5

Google

Nin has been my agent since I bought two properties for let in Birmingham and has been great from day one in advising me about furnishings and pricing, finding tenants and generally managing the properties. I've had only a few weeks without tenants in the last few years. Sophia more recently has kept me well informed of tenants leaving and new tenants moving in so that I've very little to do apart from say 'yes' to occasional requests. Couldn't be easier as a landlord!

Mark · 2 January 2018

★★★★★ 5/5

Google

Once Northwood understood I wanted to be kept firmly in the loop of my sale they were fantastic. Nin came and look great pictures and gave me great advice on how to make the apartment look more welcoming during viewings. Alison was always to hand and went above and beyond to make sure I was happy with what was going on during the sale of my apartment. The whole experience was very personalised and amazing value compared to other well known agencies I approached. I would use them again in the future.

Hanah · 2 January 2018

★★★★★ 5/5

Google

“Nin is a professional as well as a genuine person who keeps up to his promises. His advice is sincere and he always has the best interests of his clients whether it is the landlord or the tenant. I am so glad that I followed his advice and he has successfully let me my property with 6 months advance rent! Allison is extremely helpful in liaising with the tenant. She actually went out of her way to explain the tenant how to work the boiler and saved me some money. Thank you! Sophia was fantastic in finding the ideal tenant. Latha is proficient at her accountability. Overall Northwood is an excellent team and I would recommend them to everyone.

Arty · 2 January 2018

★★★★★ 5/5

Google

Northwood Birmingham managed my property for over three years and I remained loyal with Northwood for a variety of reasons: the company's attention to detail; the staffs' prompt response to my queries; the regular feedback I received about my property; the speed at which they found and vetted new tenants; and the overall professional approach of the organisation. I would like to add that the Director, Nin, was extremely helpful and supportive in the early days of letting my property, when I encountered some technical issues with my flat. Last year I decided to sell my flat to buy a new house and chose Northwood to manage this for me. Again, I couldn't have asked for a better service. I believe they went above and beyond their required duties to allay my anxieties with the house selling process and ensure everything ran smoothly. Thank you and a very special thank you to Freda!

Colleen · 2 January 2018

★★★★★ 5/5

Google

“Alison was our Angel. She made every effort to ensure our first time purchase was a positive, successful one. She chased parties, answers questions and gave us continued support and advice throughout the entire process. Alison's positive and enthusiastic energy was contagious and her optimism pulled us through the process with hope and ease. I would highly recommend Northwood to anyone seeking an agent. They really do provide their 'best attention at all times'. I especially would like to thank Alison for her hard work and outstanding customer service.”

Shelley · 2 January 2018

★★★★★ 1/5

Google

“Northwood Birmingham has managed my apartment at Latitude since we bought it in 2008. The firm is extremely professional in their approach to their work, in particular, the quality of tenants and overall maintenance of the apartment. I find them proactive and over the period under review, we have not had a void period, and we are constantly updated on any material developments. It is simply a delight to work with this firm and I would be more than happy to recommend them.”

Andrew · 2 January 2018

★★★★★ 5/5

Google

I have been a landlord with Northwood Birmingham since 2011, they professionally and efficiently manage 3 of my properties. I have never had any issues whatsoever and have always found them to act in both mine and the tenant's best interests, even though I arrange all my own maintenance, they work with me to ensure everything runs as smoothly as possible. Some of my chosen contractors have caused issues with the tenants in both their time keeping and standard of work, but Northwood have always been there to pick up the pieces and get everything back on track. I would have no reservation in recommending their services to any other landlord looking for a fantastic agent with a polite and accommodating team!

Harrisons · 2 January 2018

★★★★★ 5/5

Google

Wonderful renting experience in Northwood! Grateful for every one who works in Northwood Birmingham.

Chili · 1 January 2024

★★★★★ 5/5

Google

I lived in Birmingham for nearly 4 years. In this time I moved about 3 times and I worked with 3 different agencies. Of all of those agencies Northwood Birmingham provided the best services. They manage a range of nice and modern properties in the city centre. I only regret I haven't found them sooner, when I moved to Birmingham. Perhaps I wouldn't have moved so many times afterwards. Thank you for all your kind help during my tenancy.

Stefan · 2 January 2018