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★★★★★
47 reviews across 2 platforms
161 Southbourne Grove, Basildon SS0 0AA
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Northwood's Basildon office at 161 Southbourne Grove is rated 3.8 out of 5 across 47 reviews on two platforms, including 44 Google reviews rated 3.8. Checked 9 October 2026.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
GoogleBrian King is an amazing helpful man who has gone over and beyond for my family member in allowing her the opportunity to get a home very pleasant service would highly recommend this company and importantly the director Mr Brian King thabkyou for making her dreams come to fruition
1/5
GoogleBiggest cowboys going. Very very shockingly poor customer service. Wouldn't rent anything off them. Only want to know you for the monthly rent, No support provided. Boiler feb 2024 was playing up and reported a year ago. Landlord came out and looked and showed how to repressurise it said it needed parts but can't touch it as not qualified to touch it, then never returned to repair it. They advised they would get a mate to come fix it, never turned up to perform repairs, estate agent came round to do a property inspection, taken photos, promised to have it fixed by winter. In March 2024 gas safety inspection come round, advised it needed parts as there was problems with it. November 2024 hot water failed, reported and still did nothing, then start of February 2025 boiler had a catastrophic failure missing water everywhere over the main electric fuse box within a metre of it. Managed to shut water off but took 3 days for landlord to provide 2 oil rad heaters and a blower which is costing £20 per day to take the chill off the rooms they are in. 2 weeks to get quotes then decided they was too expensive and now getting their mate to fit a boiler in March. Disgraceful. Then their is all the other problems they won't sort out like mould and dampness in all the 3 bedrooms 2 of which has children in. Front door of porch is rotting and starting to disintegrate. Kitchen ceiling has had a crack where the board is partly hanging down by a inch was like that when moved in. Back sliding doors are old aluminum frame ones from 1980s. Keeps falling off its runners and November 2023 landlord tried fixing it, broke the lock then bodged it with cheap push lock at top which keep coming loose then put a second lock on bottom as refused to sign contract while house was insecure. Carpets needed cleaning when moved and should of been replaced before allowing anyone to move in. So stay well clear of this cowboy outfit. Great for dodgy cheap arse landlords that only care about profit . Should be shut down really.
5/5
GoogleWe recently started renting a property through Northwood. Brian was brilliant from the first initial viewing, through to signing on the dotted line. We are beyond happy in our new home and was impressed by how easy the whole process was.
5/5
GoogleOnce again I’ve had a really good experience renting my property out through this Company. Brian The Manager was so helpful and kept me informed on all stages of the process. First Class Service.
1/5
GoogleBe cautious with this estate agent. Our experience with them was extremely unprofessional. We were contracted by Sarah for an End of Tenancy cleaning job. Upon arrival, we discovered there was no electricity at the property, which was beyond our control. Despite this, we carried out what we could and issued our invoice accordingly. Unfortunately, Sarah never responded to our invoice or acknowledged our communication. When our cleaner returned the keys, she was met with the question, “Couldn’t you clean the bathrooms without electricity?” It felt as though they expected us to work without proper conditions or compensation. If you’re a contractor or in the market for a property, I would advise you to approach this estate agent with caution.
1/5
GoogleStay away from this Estate Agent - most unprofessional experience with an estate agency. We were assigned to an End of Tenancy cleaning job by Sarah which we attended to, to find out that there's no electricity in the property. This is of course out of our control and our invoice was still issued, and due to be paid. Sarah never came back to us regarding our invoice or even acknowledged our email. When our cleaner got back to their offices to return the keys, they asked her the following "Couldn't you clean the bathrooms as well? You don't need electricity". Thank god we didn't because they just wanted us to work for free, clearly. If you are a contractor or someone looking for a property I would stay away from these people.
5/5
GoogleI have rented with Northwood for 8 years now! They are brilliant, any issues I’ve had have been sorted swiftly and professionally! I feel comfortable contacting them whenever I need them, Sarah is always friendly and kind! I’ve recently had a problem with my boiler which was resolved swiftly! They come highly recommended by me 😁PositiveResponsiveness, Quality, Professionalism
5/5
GoogleExceptional service and amazing support from the staff, really happy with how they treated me and my family in delivering a 4 bedroom house to us. Very informative, made sure we knew what every letter/ email says in detail. Overall excellent!
5/5
GoogleI have been renting with this agent for nearly 10 years and every experience I have had with them has been excellent. Always friendly and happy to help. The whole office are marvellous and look after any enquiries. They are a professional team who go out of their way to provide the best possible experience.
5/5
GoogleI have been renting with this agent for over 2 years now and have nothing but positive things to say. The whole experience has been excellent and smooth sailing. Would highly recommend.
1/5
GoogleRented out my property using Northwood for nearly 3 years. The worst estate agent I have dealt with. Brian, the managing director, most incompetent person I have met in my life. Brian doesn't even know how to investigate into a serious matter raised but rather just makes stuff up and puts on an email. The admin staff i had to deal with during 3 years is an absolute joke. Made a formal complaint after issuing section 21 and they didn't even have the decency to address the complaint formally. After tenants left the property, over a period of 3 months had debt collection agency letters coming through. Terrible people and experience.
1/5
GoogleBrian will have no respect for your property at all I've personally dealt with many of his previous landlords to return there property to the condition it was prior to handing over the keys to this despicable man IF YOU VALUE YOUR PROPERTY STAY AWAY
5/5
GoogleExcellent service from the beginning to the last day of my tenancy. Brian and Sarah are extremely kind, professional and proactive. Always responsive whenever I need assistance. Thank you.
5/5
GoogleBrian, Sarah and the whole crew at Northwood were absolutely amazing, I couldn’t recommend them more Thank you all so much for your hard work getting us in our new home Can only give 5 stars, just not enough for you guys 👍👍👍👍👍🤘🤘 Amy …
4/5
GoogleNorthwoods are essentially an Estate & Letting Agent that offer various levels of service to meet their customer's requirements. If you are buying or selling a property they operate in the same way as every other Estate Agent. If you have a property you wish to let, they offer everything from tenant introduction & credit checks etc. to a full on guaranteed rent (upto £1500/ calendar month). It is worth noting that with their "guaranteed rent", it is exactly that and not to be confused with "insured rent", so basically Northwood take the property for an agreed term and pay you a monthly rent regardless of whether or not the property is occupied. This is fantastic if you're new to the Letting world and want a guaranteed peace of mind for an agreed term. They will also organise any maintenance or repairs during the agreed term, which is helpful if you own a property that is some distance from your own home. The downside is, they obviously want to have the property occupied throughout the agreement and to do that their rents are slightly cheaper than some of their competitors. That said, I have used them as my Letting Agent for the past 10 years and I have to say they have been relatively good. They have organised good, professional maintenance services when required and the rent is now paid automatically into my account monthly. They don't cover all of the UK but do have several branches. I would recommend this business. 👍🙂
5/5
GoogleI recently sold my house with Northwood, they were very helpful every step of the way, professional and friendly, keeping me updated with what was going on. This made the whole process smoother and a bit less stressful. Thank you.
1/5
GoogleBrian will have no respect for your property at all I've personally dealt with many of his previous landlords to return there property to the condition it was prior to handing over the keys to this despicable man … More
5/5
GoogleMy children and I are living in a beautiful 4 bedroom house. So far my experience with Northwood agency has been great. I found the staff very polite and helpful. Thank you for all your support! Sandra
5/5
GoogleI am with them for the last 10years as a landlord. Never had any issues with the payments. There is reasonable rent offered always. I feel they are the best in this volatile times.
5/5
GoogleI’ve today rented my first flat through Northwood viewing was done by Brian king who was very helpful I’ll highly recommend this company as a first time renter
1/5
GoogleStay clear of them! My property was handed back in an awful condition. Broken radiators, broken windows, broken post box, broken doors and all of the furniture had been stolen including the fridge freezer and washing machine. Fine, this can happen but Northwood are unwilling to repair or compensate me for the damage and now not responding to my emails. I'm left with a huge bill to fix my property. Have reported to the property ombudsman and the case is ongoing.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleGood efficient service flat managed well an payments received on time
5/5
GoogleFantastic service, very polite and friendly, quick and efficient and will provide you with everything you need!
1/5
GoogleBiggest cowboys going. Very very shockingly poor customer service. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood's Basildon office has 47 reviews across two platforms: 44 on Google, 3 on AllAgents. Reviews may appear on more than one platform. Checked 9 October 2026.
Northwood Basildon is rated 3.8 out of 5 across all 47 reviews, and 3.8 out of 5 on Google from 44 reviews, checked 9 October 2026.
Northwood Basildon, 161 Southbourne Grove, Basildon SS0 0AA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
