Northwood Cardiff reviews

★★★★★ 5/5

Google

We couldn’t be happier with our experience selling our home through Northwood. From start to finish, the service was exceptional, professional, efficient, and always with a personal touch. A special thank you goes to Carys, who truly went above and beyond for us. Her knowledge of the market, clear communication, and genuine care made what could have been a stressful process feel smooth and straightforward. Carys was proactive at every stage, keeping us informed, offering excellent advice, and working tirelessly to achieve the best possible result. Thanks to her hard work, our house sold quickly and for a fantastic price, which then allowed us to buy our dream house. We’re incredibly grateful and would recommend Northwood, and Carys in particular, without hesitation.

Stuart · 1 September 2025

★★★★★ 5/5

Google

We can’t recommend Northwood Cardiff highly enough if you are thinking of selling your home. Our experience was highly professional, extremely swift and faultless from start to finish. With a spot on valuation by Nicola, an effortless and cheerful sale by Carys and a warm welcome from Claire whenever we contacted the office, we felt very well looked after. We can wholeheartedly recommend this fabulous team who will do their very best for you to support your relocation.

Amanda · 27 August 2025

★★★★★ 5/5

Google

Wonderful service from Northwood Cardiff Huge thanks to the whole team at Northwood Cardiff for making our rental experience so smooth and pleasant. From start to finish, everything was well-organised, clear, and handled with real care. Everyone we dealt with was friendly and professional, and we always felt supported throughout the whole process, from viewings to signing the agreement and getting the keys. A special thank you to Jodie, who was especially kind and helpful along the way. She was always quick to respond, explained everything clearly, and made sure we were looked after. We’re really grateful for the support and would definitely recommend Northwood Cardiff to anyone looking to rent in the area.

Yevhen · 23 July 2025

★★★★★ 1/5

Google

Avoid this agency at all costs. This has been the most frustrating, stressful, and infuriating experience I’ve ever had with a letting agency. From the start, their behaviour was riddled with red flags. They blatantly misrepresented the flat in their listing outdated photos, incorrect details, and when I viewed the place, it was in nowhere near the condition advertised. Despite raising concerns, they were dismissive, patronizing, and completely unhelpful. Once I moved in, the real nightmare began. Maintenance issues went ignored for weeks. Repeated emails and phone calls were either met with empty promises or completely ignored. They seem to have mastered the art of ghosting tenants as soon as the deposit clears. Speaking of deposits good luck getting yours back. Mine was subjected to utterly fabricated charges. When I requested evidence or a breakdown, I was met with vague replies and aggressive pushback. It’s clear they rely on tenants not fighting back to pocket as much as possible. Their staff are untrained, unprofessional, and in some cases outright rude. Communication is inconsistent, and any attempt to escalate concerns is stonewalled. It honestly feels like a scam operation hiding behind a thin veil of legitimacy. I wouldn’t recommend this agency to my worst enemy. If you’re reading this, save yourself the trouble and run, there are far more honest and competent agencies out there.

Dudu · 3 July 2025

★★★★★ 5/5

Google

Jodie was amazing from the very beginning. She is friendly, professional, and always easy to communicate with. She made everything clear and simple, and she was very respectful when visiting the property. I felt comfortable and well supported as a tenant with any of the team Thank you, all for your kindness and your great service.

Mohammed · 23 November 2025

★★★★★ 5/5

Google

Northwood Cardiff are the best! I have been through plenty of residential letting agencies throughout the years and Northwood come out on top. Superb service from the moment you reach out and enquire about a house. My family lived in the last rental for 10 years, it always had so many issues with damp due a leaking roof but in the last 3 years of our tenancy, the black mould got so bad that my 9 year old son developed asthma. Instead of fixing the problem, we were served a section 21 by the landlords so they could get rid of the house and its issues. In December 2024, everyone's health got so bad we reached out to Northwood and by the 28TH of December, we were given the keys to our new home. The agents made the process so easy and over the past year, any issues we have had (and we have barely had any) are dealt with promptly. We are about to sign our next fixed term contract and yes, there is a rent increase but it is a very reasonable one on top what was a reasonable rental amount to start with. We love our home and spent so much time in a beautiful garden this summer which we didn't get in our old rental. Its nice to be with an agency that has your needs and interests taken care of, very supportive 😊. I give Northwood Cardiff 5 stars and highly recommend them to anyone. There is a 20 mile distance between our home and the office but they respond like they are set up just around the corner! Little update, since moving into this property, my son no long has to use any of his inhalers and tablets, the asthma is no longer an issue and my boy is thriving playing for his rugby team, no asthma attacks and coming off the pitch. Northwood offer up good, quality properties at a reasonable rental cost. Great service, helpful staff, quality properties and they look after their tenants. What more could you want from your letting agent in this current housing crisis! Well done Northwood Cardiff 👏. You are superb at what you do!

Sarah · 13 December 2025

★★★★★ 5/5

Google

We recently saw a few properties with Northwood and found a house that we fell in love with. Carys has been very helpful from the start. We've had a rocky road trying to secure it as our sale with another estate agent initially fell through and the property we wanted was over our initial budget but Carys has been regularly in touch with us and the vendors. After working her magic she was able to secure the property for us. She's been an absolute pleasure to deal with and without her perseverance I don't think we would be in the position we are in.

Esther · 26 October 2024

★★★★★ 5/5

Google

We was looking to buy a bungalow for my mum, who was moving from London. Northwood asked for what we was looking for, dealt with us in a friendly understanding her needs and found a perfect place. Special thanks to Carys who had patients to show us around, friendly, and making my mum feel special. The team at the office couldn't do enough for us. Thank you all, and will recommend Northwood. Thank you all.

Surinder · 21 November 2024

★★★★★ 5/5

Google

The Northwood Cardiff Team were fantastic throughout the process of selling my property. Thank you to all that were involved. I would definitely recommend. Clear in communication and did go above and beyond. Claire and the team were very helpful. The marketing was innovative and catchy! Not at any point was it the first option to reduce the price, which is what I found with another estate agent. Northwood believe in what they are marketing.

Chetan · 21 November 2024

★★★★★ 5/5

Google

A fabulous professional friendly and efficient service from Northwood in Rhiwbina. Carys (Lock) was wonderful from the het-go and wS extremely helpful through the process. Claire (Williams) was also very effective progressing my sale. They both engaged with ne fully and no query was too small. Really pleased with communications throughout. Thank you both immensely for making my sale as stress free as possible. I thoroughly recommend Northwood, especially Carys and Claire. Thanks again, Emma

Emma · 10 November 2024

★★★★★ 5/5

Google

We have been using Northwood now for over a decade and will continue to work with them and recommend to others. We use them for guaranteed rent which gives us the peace of mind that we get paid regardless of whether the property is occupied or not. It means we have no void periods which suits us perfectly. The service from Ben, Kate, Janine and team is second to none. These guys are the agents for you!

Mike · 1 October 2025

★★★★★ 5/5

View Agents

Great experience with Northwood Cardiff!

I had a really lovely experience with Northwood Cardiff, and I especially want to thank Jodie for all her help and support. From the first message to moving in, she was kind, patient, and always quick to respond. Jodie made everything feel easy and stress-free, from viewings to paperwork. She explained things clearly, stayed in touch throughout, and was just genuinely nice to deal with. It’s rare to find someone so professional yet so approachable. I truly appreciate the care she put into helping me, and I’d happily recommend Northwood Cardiff to anyone looking for a new home.

Yevhen · 2 July 2025

★★★★★ 5/5

Google

I have been a tenant with Northwood Cardiff for two years, and their service has been exceptional. Whenever we contacted them regarding an issue, they addressed it promptly, even outside of regular hours. Our experience with them has been truly remarkable. We are particularly grateful to Jodie, Jess, Janine, Ceri, Martin (engineer), and the entire team for their outstanding support.

Anjali · 27 December 2025

★★★★★ 4.6/5

View Agents

End of tenancy review

I have been a tenant with Northwood Cardiff for two years, and their service has been exceptional. Whenever we contacted them regarding an issue, they addressed it promptly, even outside of regular hours. Our experience with them has been truly remarkable. We are particularly grateful to Jodie, Jess, Janine, Ceri, Martin (engineer), and the entire team for their outstanding support.

Anjali · 26 December 2025

★★★★★ 5/5

Google

Carys was so professional, friendly and knowledgeable about the property I viewed on the week-end. She put me totally at ease and nothing was too much trouble and every question was answered. She is a real asset to your company. Well done Carys and thank you. Judy

Judy · 10 June 2025

★★★★★ 5/5

View Agents

Great service!

From start to finish Jess has been fantastic. So friendly and I jsd met many agents from other places and she was the first to who was kind, easygoing to speak to and professional. Always kept me up to date and when she wasn't available Jodie would help me who was also clear and easy to grt hold of. Thank you Ladies for your help.

Tay · 24 October 2025

★★★★★ 5/5

Google

I have been a tenant with Cardiff North Wood Agency for the past two years and have found their service to be exceptional. They consistently demonstrate professionalism in all aspects of their work. I would like to particularly commend Ceri, who has been outstanding. Whenever we have approached them regarding maintenance issues, they have responded promptly and efficiently.

Arun · 27 December 2025

★★★★★ 5/5

View Agents

Excellent work

I have been a tenant with Cardiff North Wood Agency for the past two years and have found their service to be exceptional. They consistently demonstrate professionalism in all aspects of their work. I would like to particularly commend Ceri, who has been outstanding. Whenever we have approached them regarding maintenance issues, they have respolnded promptly and efficiently.

Arun · 26 December 2025

★★★★★ 5/5

Google

We are very happy with the service we received from Jodie. The viewing was arranged at a convenient time and all our questions were answered fully. We were kept informed of progress prior to moving in. The whole process was stress free and ran very smoothly. Jodie was super friendly and helpful the whole time which has been very much appreciated.

M · 10 November 2024

★★★★★ 5/5

allAgents

"Northwood was exactly what I..."

Northwood was exactly what I was looking when my tenant gave notice and I had to find a rapid replacement. From the first phone call to their branch, through to signing contracts, I was looked after by Jess, a very knowledgeable member of the team, who took the time to answer all of my questions and suggest the best scheme. Jess was very patient and flexible to meeting up and seeing the property and later taking excellent photos. Whenever I had more questions on email, Jess was kind enough to come back very quickly and make sure I was fully satisfied. Their prices made the most sense to us and the quality of service seemed to good to be . Look no further than Northwood and Jess!

RJ · 9 April 2025

★★★★★ 5/5

View Agents

Thank you Northwood Cardiff

Jodie was amazing from the very beginning. She is friendly, professional, and always easy to communicate with. She made everything clear and simple, and she was very respectful when visiting the property. I felt comfortable and well supported as a tenant with any of the team Thank you, all for your kindness and your great service.

Mohamed · 22 November 2025

★★★★★ 5/5

View Agents

Faultless service

I can’t recommend Northwood highly enough if you are thinking of selling your home. From start to finish the whole experience was superb: quick, efficient and all with a smile! Both Nicola and Carys were a pleasure to work with, and Claire in the office was always so warm and friendly. Valuation spot on by Nicola and the sale achieved effortlessly by Carys. Great team :-)

Amanda · 8 August 2025

★★★★★ 5/5

View Agents

Excellent first impression

Met with Jodie at the property as arranged. Jodie was punctual, polite and friendly. I was welcomed into the still tenanted property and shown around. Jodie was professional at all times and had a genuine interest in my reason for moving and my property search. Well done. Great service

Gavin · 22 November 2025

★★★★★ 5/5

Google

I have been a tenant with Northwood Cardiff for almost five years, and they have always been outstanding. Their professionalism, responsiveness, and excellent customer service have made my renting experience smooth and worry-free. I highly recommend them to anyone looking for a reliable and professional letting agency.

Fahad · 10 December 2025