Northwood Forest Hill reviews

★★★★★ 5/5

Google

Ally Wallman at Northwood Forest Hill has been a pleasure to deal with during the sale of my property. She has lots of knowledge of the market and will convey this in an informative and supportive manner. During viewings I was kept informed as to when and with whom they were, which as a non resident seller of an empty property this was very useful and appreciated. Once the buyer was identified, even through some complex matters, she acted diligently as an intermediary. Communication consistently flowed and she supported in reaching a positive conclusion. Her experience, knowledge, support and diligent work was not unnoticed and very much appreciated. I would highly recommend Ally Wallman to any seller or buyer. I wish Ally and the team at Northwood Forest Hill all the very best. Rosanne

Rosanne · 22 May 2025

★★★★★ 5/5

Google

We had a great experience working with this agency. Rebeca was incredibly helpful throughout the entire letting process. She responded quickly and efficiently to every question or concern we had, always providing clear and straightforward answers. Her honesty and transparency were truly appreciated, and thanks to her support, the entire process was much smoother than we expected. It's not often you find someone so reliable and professional in this field. Highly recommended!

Daniela · 21 May 2025

★★★★★ 1/5

Google

Update: LANDLORDS BEWARE. Appalling, negligent company. In recent news, my property has suffered a leak and this has broken all overhead lighting. Tenants have been complaining to the agency for several weeks and I have only been made aware as the tenants managed to contact me directly after getting my number from a neighbour. The manager's response to my review below is inaccurate and misleading. Stuart has not taken responsibility for his firm's ongoing negligence. The agency have consistently neglected to communicate damage to my property, and neglected to rectify damage. I have also found out there was a leak in summer 2023 I was never made aware of, the hallway has been an eyesore ever since, with the tenants requests for action being ignored. Further, the agency also let the tenancy agreement lapse for a period before renewning, posting great risk to myself. Abysmal. - As a landlord, I am having a terrible experience using Daisy Lets for property management on my tenanted flat. The property manager goes weeks and sometimes months before replying to emails, which need to be chased. This has been the case for several years. Inspections happen months late, and not as frequently as advertised. They sent my tenants a contract with the monthly rent listed as £0, until I flagged this error. I have also recently received a circa £1k invoice for boarding up a window (which should be an approx £150 job), when no quote was shared. The pm threatened via email to, illegally, dock this from the next month's rental payment. The director called me 5 days ago and promised to put a different property manager onto my account, however I've received zero contact from the agency since. Meanwhile, I believe my tenants are experiencing ongoing issues and I have no peace of mind that these have been, or are being, resolved. I have attempted to make contact with the director multiple times, however there is only a centralised answering service in place and I can only assume messages are being ignored and/or intercepted. The receptionists on the answering service have advised this is likely the case. I am at my wit's end and if this situation isn't turned around soon I will need to make a formal complaint to the ombudsman.

Mary · 4 July 2024

★★★★★ 5/5

Google

Ally Wallman, the Forest Hill Branch Manager, came to value my two-bed garden flat in SE27, and I couldn’t have asked for a better experience. From the start, communication was easy and clear, Ally responded quickly to my initial call and followed up with all the information I needed by email. She was punctual, friendly, and an absolute pleasure to meet during the valuation. I really appreciated the time she took to get to know both me and the property, and her professional yet approachable manner made the whole process feel effortless. I’d happily recommend Ally to anyone looking for a knowledgeable and personable estate agent in the area!

Lucy · 3 August 2025

★★★★★ 5/5

Google

Rebecca has been friendly, helpful and prompt with all of her correspondence whilst we have been working to secure a rental property. We weren’t able to make our viewing as we are up north currently and she did everything she could to make this work for us during this tricky time of trying to secure a rental in London. We couldn’t ask for a better service!

Kayleigh · 8 December 2024

★★★★★ 5/5

Google

I had an incredibly positive experience with Rebecca at Daisy Lets while helping a family member to rent a property. Rebecca was fantastic at communicating, really polite, prompt and clear. She went over and above to find suitable properties and to help us to negotiate with the landlord. She took all the stress out of what can be a tricky time. Can't recommend her enough.

Abimbola · 11 December 2025

★★★★★ 1/5

Google

Not serious about getting houses off the market. I had received an email after enquiring about a viewing. I received a second email cancelling the first date I was meant to attend. Viewing was rescheduled 12 days later with time. On the day I had even called to confirm if the agent was still attending or even remembered. Apparently they couldn’t find my name or email when I gave details, screenshots, names, times & dates. Agent still agreed to proceed to meet for viewing but never turned up, I didn’t get a phone call and the office phone was ringing out when I rang. Complete waste of time and travel. Costs.

Keenan · 1 January 2024

★★★★★ 5/5

Google

After spending the previous few years dealing with unhelpful letting agents, the team at Daisy Lets is an incredible breath of fresh air. From the moment we walked into their office, they have been attentive, patient, helpful and genuinely lovely! They have answered all our questions and emails promptly, been happy to chat over the phone when needed and done their best to meet our move in requirements. You hear so many horror stories these days about people moving place...I can happily say that we have been some of the lucky ones with everything going smoothly so far, and I genuinely believe that is mostly due to the team at Daisy! Looking forward to completing our move and having the remainder of our tenancy be managed by them.

Jack · 1 January 2024

★★★★★ 5/5

Google

My girlfriend and I were looking for a new home to move into together and we stumbled across this stunning two bed property in Dulwich. Justin at Daisy Let’s made us feel very welcome at the property and handled the entire process from viewing to offer to documents being signed and the ultimate move in so smooth and I can’t recommend Daisy Let’s enough! From the very beginning we got an impression of a real estate agent that really cared about finding the RIGHT tenants at the right price and at no point was there a bidding war being forced upon interested parties as is the case with many other agents that we have dealt with. Daisy Let’s really cares about matching the right tenants with the right property and landlord/landlady. I would recommend Daisy Let’s to anybody that is looking for a new place or looking to let their property and actually cares about other things that simply getting the highest rent with disregard for the match between tenant and property. MASSIVE THUMBS UP AND RECOMMENDATIONS!!

Maximillian · 1 January 2024

★★★★★ 5/5

allAgents

"Thank you,..."

I recently had the pleasure of working with Rebecca from Northwood in Forest Hill helping my partner find a rental property, and I can’t say enough about the outstanding service she provided. From the very beginning, Rebecca demonstrated remarkable professionalism and an incredibly helpful nature. She was always available to answer our queries, no matter how small, and consistently went above and beyond to ensure we were satisfied with the process. Her dedication made what could have been a stressful experience into a smooth and enjoyable one. If you’re looking someone to assist with your property search, I highly recommend reaching out to Rebecca. She truly made my partners house hunt a pleasure, and I’m confident she will do the same you!

George · 9 April 2025

★★★★★ 5/5

allAgents

"I couldn’t recommend them..."

My first renting experience here in London was incredibly positive. I initially dealt with an agency that only handled the contract, and then ten years, I lived in the same house, having a great relationship with a wonderful landlord. But then, the fairy tale ended. When the time came me to leave that home, I realized that the biggest issue was the agencies, especially the agents I encountered. It was a series of extremely negative experiences, dealing with arrogant and unprofessional people. At one point, about a year ago, I even left a house simply because I couldn’t bear dealing with that agency any longer. And then, a miracle happened, I found a home that met my needs and, most importantly, an agency, agents, and a property manager, Maxine Segrue, whom I couldn’t recommend or thank enough. She has always been available, polite, professional, and able to balance both the tenant’s and landlord’s needs. Above all, she is kind and genuinely human. I’m giving five stars only because ten isn’t an option, otherwise, I’d definitely choose that one!

Roberta · 30 March 2025

★★★★★ 5/5

allAgents

"High recommend Collette and..."

Collette has been instrumental in managing the property during a difficult time - evicting a problem tenant - and has kept on top of everything, as well as now quickly getting the property up to standard so it can re the summer. I would recommend Collette and the full management service to landlords looking a cost effective and efficient service, combined with regular communication and a very responsive property manager (Collette).

Mat · 12 July 2025

★★★★★ 5/5

allAgents

"Amazing..."

My experience with the estate agency has been smooth and enjoyable. Rebecca, in particular, has been incredibly supportive, responsive, and patient throughout the application process. She kept me informed at every step and even went above and beyond by responding to my messages over the weekend, despite not being at work. Nella has been also supportive in the process. Thank you so much all your support and patience during this process.

Valentina · 9 July 2025

★★★★★ 1/5

Google

Evicted over Christmas and new years under a landlords lie. Informed the landlord was selling the property due to rising tax costs, then to see the property back up for rent at a higher price. Check out was waived as the property was being redeveloped. Then to recieve emails 2 months later demanding more money to remove rubbish at the property that wasn't ours. To see the house listed empty and tidy this was an attempt of the landlord to make more money from us. The photos were also new as they had our lampshades and curtains present, and the property was spotless with no rubbish left. The property doesn't have the correct HMO license for the amount of tenants. Boiler was broken the entire time and they wouldn't install a new one, simply paid the cheapest option to have a power flush... which did nothing. Temperatures below the liveable temp, 2 bedrooms located within these dangerous living conditions Due to leaving our tenancy early under a lie. We had to pay extra for cancelling subscriptions

Alice · 5 February 2025

★★★★★ 5/5

Google

Just agreed a rental through Northwood Forest Hill and have had a really positive experience. Rebecca has been professional, friendly and very responsive throughout, from the initial viewing through to getting everything agreed. She kept us updated at every stage and made the whole process feel straightforward and well organised. Recommended!

Sabrina · 15 December 2025

★★★★★ 5/5

Google

We had a great experience with Rebecca showing us a property. She was very knowledgeable of the flat and surrounding area. Most importantly she gave us the time to look through the property at our own pace, which was excellent as when we had viewings at previous properties with different letting agents, we felt very rushed and left feeling as if we hadn’t actually seen the flat! The whole process has been very smooth and we can’t wait to move in, thank you Rebecca!

Niamh · 1 January 2023

★★★★★ 1/5

Google

Horrible service. Ally Wallman was very slow to respond and then pulled the offer at the last minute. She also seems to use procedures which are not secure, such as asking you to send a selfie with your ID via email. Please do not use these agents. Absolutely dreadful.

F · 11 November 2025

★★★★★ 5/5

Google

Rebecca made sure that the whole process went smoothly and effectively. From being very professional and accommodating during the viewings to help me in the offer and contract phase and paperwork and forms.

Paolo · 11 May 2025

★★★★★ 5/5

Google

We had such a great experience viewing the property with Rebecca. She created a really relaxed environment and gave us the space to explore without any pressure. Her calm and friendly energy made the whole process feel really natural. She answered all our questions when we had them but never overwhelmed us with info. It was one of the few times we’ve felt genuinely at ease during a property viewing, it made a big difference and left a really positive impression on both the home and the agency

Adina · 15 May 2025

★★★★★ 5/5

Google

Rebecca was friendly, helpful, and responsive and very grateful to her for helping us find our new home.

Emil · 16 September 2025

★★★★★ 1/5

Google

I definitely would not recommend Daisy Lets to anyone. Nella was very good at communicating before I moved into my flat with my partner. However, ever since we moved in, the communication with Collette has been shocking. We moved in on the 14th August and there were multiple issues. We even had to get a second key cut ourselves. We keep emailing to chase about getting problems sorted (broken bed, missing bike shed key, broken blinds etc). These issues have been outstanding ever since we moved in and we have no idea when they'll be resolved. I think we'll have to resort to visiting Daisy Lets in-person. We've also had a major issue with the parking - free allocated parking was advertised with the flat but due to previous tenants losing the permits and a new permit not being ordered for us, we ended up with a parking ticket.

Luke · 1 January 2022

★★★★★ 5/5

Google

When we (girlfriedn and I) were looking for a place Daisy lets was great in accommodating and meeting our needs. As tenants there were a few initial problems (broken dishwasher and very old refrigerator) when we moved in but Maxine was able to rectify it quickly. She was in my personal experience, helpful and understanding. Which is why I dont understand the low ratings. Probably differs for everyone but so far we have a good experience with them as tenants.PositiveResponsiveness, Professionalism, Value

Ray · 1 January 2022

★★★★★ 5/5

Google

I'm a first time landlady and found Northwood in Forest Hill to be excellent. I highly recommend! A superb all female staff team with great leadership. I had a friendly, responsive and very efficient experience.

Lucy · 6 February 2025

★★★★★ 5/5

Google

Rebecca has been amazing at helping me and my partner secure our dream flat. Communication has been swift, and very simple plus the whole application process was seamless. Highly recommended!

Joe · 21 March 2025