Every review we hold for the Forest Hill office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUpdate: LANDLORDS BEWARE. Appalling, negligent company. In recent news, my property has suffered a leak and this has broken all overhead lighting. Tenants have been complaining to the agency for several weeks and I have only been made aware as the tenants managed to contact me directly after getting my number from a neighbour. The manager's response to my review below is inaccurate and misleading. Stuart has not taken responsibility for his firm's ongoing negligence. The agency have consistently neglected to communicate damage to my property, and neglected to rectify damage. I have also found out there was a leak in summer 2023 I was never made aware of, the hallway has been an eyesore ever since, with the tenants requests for action being ignored. Further, the agency also let the tenancy agreement lapse for a period before renewning, posting great risk to myself. Abysmal.
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As a landlord, I am having a terrible experience using Daisy Lets for property management on my tenanted flat. The property manager goes weeks and sometimes months before replying to emails, which need to be chased. This has been the case for several years. Inspections happen months late, and not as frequently as advertised. They sent my tenants a contract with the monthly rent listed as £0, until I flagged this error. I have also recently received a circa £1k invoice for boarding up a window (which should be an approx £150 job), when no quote was shared. The pm threatened via email to, illegally, dock this from the next month's rental payment. The director called me 5 days ago and promised to put a different property manager onto my account, however I've received zero contact from the agency since. Meanwhile, I believe my tenants are experiencing ongoing issues and I have no peace of mind that these have been, or are being, resolved. I have attempted to make contact with the director multiple times, however there is only a centralised answering service in place and I can only assume messages are being ignored and/or intercepted. The receptionists on the answering service have advised this is likely the case. I am at my wit's end and if this situation isn't turned around soon I will need to make a formal complaint to the ombudsman.
Mary · 4 July 2024
Agent replied · 31 December 2024
I have communicated with you directly about this incident. And responded about the general communication from my office. We did not break the window or cause the damage in your property. We have tried to resolve these issues, and were able to reduce the window call out by hundreds of pounds. The council have failed to maintain the building despite our repeated complaints.
Although there have been many issues at the flat, we have tried to resolve them as best as possible, always with your best interests in mind.
★★★★★ 5/5
GoogleRebecca has been incredibly helpful and friendly throughout the process of securing a rental property and has made it as stress-free as possible, would definitely recommend
Isabel · 10 March 2026
Agent replied · 10 October 2026
Thanks so much for your kind review!
★★★★★ 5/5
GoogleRebecca was so accommodating and knowledgeable of the property, transport links etc. It goes to show how important clear communication can be and we wish more agents were like Rebecca!
Ben · 10 February 2026
Agent replied · 10 October 2026
Thank you for your review Ben!
★★★★★ 5/5
GoogleTeam have moved quickly and with professionalism. Having worked with a lot of letting agents across London, this has been by far the easiest. Special thanks to Rebecca for all her hard work and great communication.
Elliot · 12 December 2025
Agent replied · 10 October 2026
Your review is appreciated. We are pleased to hear the process was smooth and professional, and Rebecca will be happy to know her efforts and communication stood out.
★★★★★ 5/5
GoogleAlly Wallman, the Forest Hill Branch Manager, came to value my two-bed garden flat in SE27, and I couldn’t have asked for a better experience. From the start, communication was easy and clear, Ally responded quickly to my initial call and followed up with all the information I needed by email.
She was punctual, friendly, and an absolute pleasure to meet during the valuation. I really appreciated the time she took to get to know both me and the property, and her professional yet approachable manner made the whole process feel effortless.
I’d happily recommend Ally to anyone looking for a knowledgeable and personable estate agent in the area!
Lucy · 3 August 2025
★★★★★ 5/5
GoogleRebecca has been friendly, helpful and prompt with all of her correspondence whilst we have been working to secure a rental property. We weren’t able to make our viewing as we are up north currently and she did everything she could to make this work for us during this tricky time of trying to secure a rental in London. We couldn’t ask for a better service!
Kayleigh · 8 December 2024
Agent replied · 8 March 2025
Thank you for your lovely review of our service and Rebecca. We wish you both all the best in your new home!
★★★★★ 5/5
GoogleRebecca was extremely helpful in showing us our new flat and ensuring the process of moving in was smooth. Could not recommend Rebecca and Northwood Forest Hill enough.
Emily · 19 September 2026
★★★★★ 5/5
GoogleRebecca has been amazing with helping us find a place! She’s so friendly and keeps us in the loop, the whole process has felt easy and not stressful!
Alice · 19 September 2026
★★★★★ 5/5
GoogleI had an incredibly positive experience with Rebecca at Daisy Lets while helping a family member to rent a property. Rebecca was fantastic at communicating, really polite, prompt and clear. She went over and above to find suitable properties and to help us to negotiate with the landlord. She took all the stress out of what can be a tricky time. Can't recommend her enough.
Abimbola · 11 December 2025
★★★★★ 5/5
GoogleHad a great experience with Northwoods in Forest Hill. Rebecca was our agent and she was genuinely lovely. Everything felt super smooth and easy from start to finish. Would definitely recommend!
Zara · 10 December 2025
Agent replied · 10 October 2026
We greatly appreciate your kind words about Rebecca and are delighted to hear the process was smooth and easy from start to finish. Thank you for recommending Northwood Forest Hill!
★★★★★ 5/5
GoogleRebecca was really helpful! She helped us secure our flat and sent through all the documents super quickly
Rebecca · 10 March 2026
Agent replied · 10 October 2026
Thank you for your review!
★★★★★ 1/5
GoogleNot serious about getting houses off the market. I had received an email after enquiring about a viewing. I received a second email cancelling the first date I was meant to attend. Viewing was rescheduled 12 days later with time.
On the day I had even called to confirm if the agent was still attending or even remembered. Apparently they couldn’t find my name or email when I gave details, screenshots, names, times & dates.
Agent still agreed to proceed to meet for viewing but never turned up, I didn’t get a phone call and the office phone was ringing out when I rang. Complete waste of time and travel. Costs.
Keenan · 1 January 2024
Agent replied · 31 December 2024
We confirmed a viewing for you at 12:00 our agent was at the property by 11:45 am.
There are no emails, missed calls or correspondence from you stating you are waiting outside.
We also had our agent waiting outside for viewers still with no sign of you attending your appointment.
Despite you having our email address and Buisness numbers.
Wish you all the best with your search.
★★★★★ 5/5
GoogleAfter spending the previous few years dealing with unhelpful letting agents, the team at Daisy Lets is an incredible breath of fresh air. From the moment we walked into their office, they have been attentive, patient, helpful and genuinely lovely! They have answered all our questions and emails promptly, been happy to chat over the phone when needed and done their best to meet our move in requirements. You hear so many horror stories these days about people moving place...I can happily say that we have been some of the lucky ones with everything going smoothly so far, and I genuinely believe that is mostly due to the team at Daisy!
Looking forward to completing our move and having the remainder of our tenancy be managed by them.
Jack · 1 January 2024
Agent replied · 31 December 2024
Much appreciated Jack, it has been a pleasure and great we have been able to find you 3 a suitable home for your needs. All the best as you go forward and leave the management side to Maxine here at Daisylets.
★★★★★ 5/5
GoogleMy girlfriend and I were looking for a new home to move into together and we stumbled across this stunning two bed property in Dulwich. Justin at Daisy Let’s made us feel very welcome at the property and handled the entire process from viewing to offer to documents being signed and the ultimate move in so smooth and I can’t recommend Daisy Let’s enough! From the very beginning we got an impression of a real estate agent that really cared about finding the RIGHT tenants at the right price and at no point was there a bidding war being forced upon interested parties as is the case with many other agents that we have dealt with. Daisy Let’s really cares about matching the right tenants with the right property and landlord/landlady. I would recommend Daisy Let’s to anybody that is looking for a new place or looking to let their property and actually cares about other things that simply getting the highest rent with disregard for the match between tenant and property. MASSIVE THUMBS UP AND RECOMMENDATIONS!!
Maximillian · 1 January 2024
Agent replied · 31 December 2024
Thank you for your kind words, Maximillian I am confident that your new home will bring you much joy, peace, and happiness.
Rebecca-Negotiator-Daisy Lets and Sales
★★★★★ 5/5
GoogleGreat service from the guys at Northwood in Forest Hill. And in particular a big, big thank you to Rebecca Iheanacho!
Cheers - keep up the good work!
Vincenzo · 9 December 2025
Agent replied · 10 October 2026
We sincerely appreciate your positive feedback and will certainly convey your appreciation to Rebecca. We value your ongoing support.
★★★★★ 5/5
GoogleRebecca has been fantastic - so responsive and patient with us through the whole process. Enormously grateful for her and her work!
L · 10 September 2026
★★★★★ 5/5
allAgents"Thank you,..."
I recently had the pleasure of working with Rebecca from Northwood in Forest Hill helping my partner find a rental property, and I can’t say enough about the outstanding service she provided. From the very beginning, Rebecca demonstrated remarkable professionalism and an incredibly helpful nature.
She was always available to answer our queries, no matter how small, and consistently went above and beyond to ensure we were satisfied with the process. Her dedication made what could have been a stressful experience into a smooth and enjoyable one.
If you’re looking someone to assist with your property search, I highly recommend reaching out to Rebecca. She truly made my partners house hunt a pleasure, and I’m confident she will do the same you!
George · 9 April 2025
★★★★★ 5/5
GoogleRebecca has been super helpful to us and has walked us through the whole process - exited to move in!
Archie · 10 September 2026
★★★★★ 5/5
allAgents"I couldn’t recommend them..."
My first renting experience here in London was incredibly positive. I initially dealt with an agency that only handled the contract, and then ten years, I lived in the same house, having a great relationship with a wonderful landlord.
But then, the fairy tale ended. When the time came me to leave that home, I realized that the biggest issue was the agencies, especially the agents I encountered. It was a series of extremely negative experiences, dealing with arrogant and unprofessional people. At one point, about a year ago, I even left a house simply because I couldn’t bear dealing with that agency any longer.
And then, a miracle happened, I found a home that met my needs and, most importantly, an agency, agents, and a property manager, Maxine Segrue, whom I couldn’t recommend or thank enough. She has always been available, polite, professional, and able to balance both the tenant’s and landlord’s needs. Above all, she is kind and genuinely human.
I’m giving five stars only because ten isn’t an option, otherwise, I’d definitely choose that one!
Roberta · 30 March 2025
★★★★★ 5/5
allAgents"High recommend Collette and..."
Collette has been instrumental in managing the property during a difficult time - evicting a problem tenant - and has kept on top of everything, as well as now quickly getting the property up to standard so it can re the summer. I would recommend Collette and the full management service to landlords looking a cost effective and efficient service, combined with regular communication and a very responsive property manager (Collette).
Mat · 12 July 2025
★★★★★ 5/5
GoogleRebecca at Northwood Forest Hill has been incredibly helpful and attentive guiding us through the moving process.
Calvin · 26 September 2026
★★★★★ 5/5
allAgents"Amazing..."
My experience with the estate agency has been smooth and enjoyable. Rebecca, in particular, has been incredibly supportive, responsive, and patient throughout the application process. She kept me informed at every step and even went above and beyond by responding to my messages over the weekend, despite not being at work. Nella has been also supportive in the process.
Thank you so much all your support and patience during this process.
Valentina · 9 July 2025
★★★★★ 5/5
GoogleHave finalised a rental agreement with Daisy Lets, Rebecca was a great to work with and I had a very positive experience!
MarcusThePerson · 23 December 2025
Agent replied · 10 October 2026
We are overjoyed to hear you had a very positive experience working with Rebecca and finalising your rental agreement with Northwood.
★★★★★ 5/5
GoogleRebecca has been great in helping us secure the flat we wanted, and wonderful to work with :) Would highly recommend!
Alessandra · 9 December 2025
Agent replied · 10 October 2026
Thanks for sharing your experience. We're ecstatic to hear Rebecca was wonderful to work with and helped you secure the flat you wanted!
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