Trusted Agent profile · Forest Hill

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Northwood Forest Hill reviews

4.7

★★★★★ Excellent

290 reviews across 2 platforms

5 London Road, Forest Hill, SE23 3TW

Part of Northwood, see every office.

Northwood's office in Forest Hill, at 5 London Road, is rated 4.7 out of 5 across 290 reviews on two platforms, including 236 Google reviews rated 4.7.

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4.7 / 5

236

Reviews on Google

This office

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54

Reviews on allAgents

This office

Reviews may appear on more than one platform.

About Northwood Forest Hill

Northwood Forest Hill is the award-winning local franchise of the Northwood Group. Northwood Forest Hill have won the Best Agent Award for customer service in SE23 every year since 2022, including Gold for all of London in 2023 and Silver in 2024. As part of the Northwood Group (winner of the best agency in the country for many years), we pride ourselves on excellent customer service, clear and honest communication, and accurate valuations. Famous for our unique Guaranteed Rent service, we also offer all traditional lettings services from Tenant Find to Full Management. We are also very active with property sales, helping our clients achieve a smooth sale at the best price.

Reviews

Every review we hold for the Forest Hill office, from every platform, shown as written. First names only.

5/5

Google

We had a very speedy purchase from northwood, both Ally and Rebecca did a great job from start to finish!

Sahar · 10 August 2026

Agent replied · 10 October 2026

Thank you for your review Sahar! Wishing you all the very best with your new house!

5/5

Google

My partner and I rented through Daisylets in East Dulwich for six years in a well maintained flat. Maxine and the team were very responsive, helpful and professional. We found them to be fair and flexible in how they managed the property and proactive about doing routine checks on the property/ensuring things like annual gas safety checks were completed - would recommend to any renters looking to use their services and would imagine they offer a reassuring service to their landlords.PositiveResponsiveness, Professionalism

Jess · 1 January 2021

Agent replied · 31 December 2024

Thank you Jessie for the very kind review and I am glad to hear all went well during your stay.

5/5

allAgents

"A really pleasant and..."

A really pleasant and attentive communicator and the process has made us incredibly excited to use the letting agency. Only once did we prompt further information at what point we were at during the signing process but once received Rebecca was incredibly informative and quick with their response.

W · 13 July 2025

5/5

Google

Northwood Forest Hill have been great to work with in letting our flat. Ally, Rebecca and Nella have been really helpful and responsive to all or our queries and requests. We cannot praise them highly enough!

Paul · 8 November 2025

5/5

allAgents

"I rented for 7 years and..."

I rented 7 years and maxine was managing the property we stayed in. I would say it was the most positive experience we have had renting so far. Maxine was always very helpful and fixed issues in a timely manner and was good with comms. Many thanks your efforts.

Oliver · 23 June 2025

5/5

Google

We recently secured a new flat as a tenant. We dealt with Rebecca throughout the process, who was fantastic. She guided us through from the initial viewing phase to offer, providing useful insight and generally being a calming influence. We would recommend

Ed · 4 July 2024

Agent replied · 31 December 2024

Thank you for allowing us to assist you. We are delighted to have helped you and wish you all the best in your new home.

5/5

Google

Rebecca has been super helpful finding new tenants for my rental. She provides relevant updates quickly and with a lot of detail. I hope to work with her again soon. Would highly recommend!

Rob · 9 October 2024

Agent replied · 31 December 2024

Hi Rob, Thank you so much for your 5 star review. It has been a pleasure finding tenants for you once again.

1/5

Google

We let our property through Daisylets. They are the worst agents we have encountered. The tenants kept all kinds of animals in the house and garden (snakes, meerkats, mice and dogs). Daisylets were supposed to visit the property regularly to ensure the house was taken good care of by the tenants. Unfortunately, they only visited once in 6 years. These dodgy tenants have now left and the property was left in a very bad condition. They left their belongings that they did not want in the property: dirty clothes in a wardrobe, dirty buckets on top of the shed, The attic is completely filled with cages of different sizes. Furthermore, the doors of the rooms upstairs were painted black. Some doors downstairs were missing. The carpets were full of animal urine. Just to name a few... It has been absolute hell to get some money (at least the amount of tenants' deposit) to get the house cleaned and throw their rubbish in a skip. In the end we did not even get the whole amount of the deposit. We would never recommend this estate agent to anyone. They may seem friendly and helpful at the beginning but not later on...

Nad · 1 January 2024

5/5

Google

The team at Daisy Lets - we dealt with Justin, Nella and Rebecca - are all highly professional and very friendly. We've used them before and been very happy with the service, but this time round they provided an exceptional level of service. Rebecca stepped in to find us new tenants at very short notice, with quick success. Very highly recommended!

Jenny · 1 January 2023

Agent replied · 31 December 2024

I want to express my gratitude for your kind words and valuable feedback. It was a pleasure to assist you in finding suitable tenants, and we are excited to work with you again in the future for any remarketing needs.

5/5

Google

I recently experienced exceptionally efficient and professional service from the team at Northwoods, Foresthill. Ally, Rebecca, and Nella offered great support and kept everything on track. Their commitment and friendly manner truly set them apart. I highly recommend their services.

Charmaine · 10 January 2026

Agent replied · 10 October 2026

Thank you for your review Charmaine. We greatly appreciate your feedback about Ally, Rebecca, and Nella's service.

5/5

Google

What a fantastic branch at Forest Hill! Abby, Nella and Rebecca have been nothing short of *amazing* - professional and efficient whilst at the same time, friendly, sensitive to all our needs and a good sense of humour throughout. Thank you!

Joe · 8 July 2025

5/5

Google

Rebecca was amazing, genuine, honest and made us feel very comfortable and with out ever making us feel like we are being ‘sold something’.

Tom · 3 January 2025

Agent replied · 4 August 2025

Thank you for your kind review.

5/5

Google

Rebecca has been amazing through the whole process, would highly recommend

George · 11 June 2025

Agent replied · 2 July 2025

Thank you for your kind review.

5/5

Google

Rebecca was great to work with - super professional throughout the entire process and kept us updated regularly. Much better than other agents that ghost you for long periods of time.

Laura · 12 October 2025

5/5

Google

Amazing agency to support finding a new flat to rent. Process has been so easy and swift, support by Rebecca!

Michael · 5 February 2025

Agent replied · 4 August 2025

Thank you for your kind review.

5/5

Google

Rebecca has been very helpful to us throughout this challenging process. She is friendly, approachable, and always willing to help. We truly appreciate her support.

Serpil · 26 November 2025

5/5

Google

Rebecca was super helpful and friendly and helped us secure our dream flat! Superb service throughout our property search

Katy · 5 February 2025

Agent replied · 4 August 2025

Thank you for your kind review.

1/5

Google

Consistently poor service throughout. Edit: The comment left on this review by Daisylets is not related to my decision to leave a one star review. There were several inexcusable failings on the part of Daisylets at the end of my tenancy.

Thomas · 1 January 2024

Agent replied · 31 December 2024

I am sorry you are unhappy Thomas. We were hired by your landlord to find a tenant, ie you. We did not manage the property, the landlord did. At no point were we hired to provide you a service.

5/5

Google

Rebecca was brilliant to work with. Very friendly, super communicative and highly efficient with getting our references sorted to rent the property.

Joseph · 4 December 2024

Agent replied · 31 December 2024

Thank you for your lovely review of our service. We wish you both all the best in your new home!

5/5

Google

I fully endorse these estate agents. Rebecca was very helpful in both finding and securing an amazing property. She went above and beyond to communicate the status of our offer and to streamline the whole process.

Louis · 5 April 2024

Agent replied · 31 December 2024

We thoroughly enjoyed meeting you and securing your new home, Louis. Here's to making new memories and embarking on new adventures this year!

5/5

Google

Rebecca was a pleasure to work with. Super friendly, responsive, and efficient! Thanks for helping us with the process 😃 …

Lara · 9 December 2025

5/5

allAgents

"Maxine is a great property..."

As a tenant, I’m very grateful to have had Maxine as property manager. Maxine is professional, friendly, helpful and dedicated. Her support with any issues that needed fixing was much appreciated and reassuring. Thanks very much Maxine!

Hayley · 28 June 2025

5/5

Google

We have been letting our property through Daisy Lets (Northwoods) for 10 years now and have always been happy with their friendly and professional service. Ally, Nella & Rebecca are a great team who we would highly recommend!

Sonia · 25 November 2025

Agent replied · 25 November 2025

Thank you for your kind review.

5/5

Google

Amazing service! Rebecca has been so helpful and supportive- it’s been a really good experience from viewing, putting in the offer and going through referencing!

Hannah · 2 October 2024

Agent replied · 31 December 2024

Hi Hannah, Thank you for your lovely review for Rebecca. We really appreciate your feedback and wish you all the best.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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