Northwood Cheltenham reviews

★★★★★ 5/5

Google

I have been a landlord with Northwood Cheltenham for several years and have always been impressed by the professionalism and support provided by the team. They are knowledgeable, responsive, and always available to offer guidance whenever needed. One aspect I particularly value is how proactive they are in keeping landlords informed about changes in legislation and industry regulations. With the upcoming Renters' Rights reforms and other changes affecting the private rented sector, Northwood Cheltenham has consistently kept me up to date, explaining how the changes may impact my property and what actions I may need to take. This has given me great confidence that my property remains compliant and well managed. Communication is excellent, rental payments are handled efficiently, and any maintenance issues are dealt with promptly and professionally. The team genuinely cares about both landlords and tenants, ensuring a smooth and positive experience for everyone involved. I would highly recommend Northwood Cheltenham to any landlord looking for a reliable, knowledgeable, and trustworthy letting agent. Their expertise and commitment to keeping clients informed make them an invaluable partner in managing my property portfolio.

Selina · 10 July 2026

★★★★★ 5/5

Google

I’ve been renting through Northwood Cheltenham for the past four plus years and have always had a really positive experience. Every time I’ve contacted the office, the team have been friendly, professional and quick to help with any questions or issues. A special mention to Selena, who has been particularly helpful whenever I’ve had the odd issue with a bank payment. She’s always been approachable, efficient and has sorted everything out quickly, making what could have been a stressful situation completely hassle-free. It’s refreshing to deal with a letting agent that genuinely provides great customer service and keeps communication clear and responsive. I’d happily recommend Northwood Cheltenham to anyone looking to rent in the area.

Julie · 10 July 2026

★★★★★ 5/5

Google

Having recently used Northwood Cheltenham for the sixth time, I have yet again found the service to be second to none, professional, polite and highly efficient. Ms. Ponsford and her team of very pleasant staff, come highly recommended and will definitely use again. Would encourage all to make this agent their first port of call for lettings, either as the landlord or the potential property seeker. Well done Northwood.

Christopher · 10 July 2026

★★★★★ 4/5

Google

Amazing People: Working with Nikki and the team is one of the most professional, reassuring, competent and satisfying experiences one can ever have. They have always been responsive, respectful and work on the details that makes one’s life as a landlord much easier. Their network of artisans and experts are second to none in my opinion. Thanks, Nikki and team!

ERIC · 10 July 2026

★★★★★ 5/5

Google

Really great experience with the whole team when I was selling my flat. Super helpful and responsive and always had an answer if I had questions. Lin was great at organising viewings and very helpful with each step. Nikki’s team are really lovely to deal with and have made the whole process really smooth.

Olivia · 10 July 2026

★★★★★ 5/5

Google

In our 8 years of renting with Northwood Cheltenham the team have been nothing but a pleasure. Compassionate, friendly and professional! Lin has gone the extra mile towards the end of our tenancy, Thankyou ! We wish you all good luck ! 😊 …

Lily · 10 September 2026

★★★★★ 5/5

Google

I've had a great experience with Northwood Cheltenham. Their team has been professional, responsive, and reliable throughout the time they've managed my property. Communication has always been clear, and they've handled both tenant matters and property management efficiently, giving me real peace of mind as a landlord.

Sophie · 10 August 2026

★★★★★ 5/5

Google

Nikki and the team at Northwood have always been helpful, professional and welcoming whenever I've dealt with them. They are knowledgeable, quick to respond and happy to offer advice. Even though I haven't used their sales or lettings services, I've been very impressed with the level of customer service I've received.

Patrick · 10 July 2026

★★★★★ 5/5

Google

We rented from Northwood for 5 wonderful years. When anything went wrong in the house, both Northwood and our lovely landlords were quick to act with kindness and compassion. Although prices did rise occasionally (as everything does) we found the rises to be incredibly fair, and in fact we found the price to be a fair bit lower than it probably should have been compared with similar properties for the location. We were sad to leave, and would have stayed much longer if we hadn’t have bought a house. When it came to moving out, Northwood were very flexible and considerate with viewings and always kept us in the loop which was nice - and even change viewings around us. We’d heard horror stories from a lot of renters (not through Northwood) about getting their deposit back, so we were utterly shocked when they decided to give us everything back. Although the house was left very clean and tidy, we’d expected money to be taken as that just seems like the way these things go. I think this speaks absolute VOLUMES about both our landlords and Northwood - and it really just sums up my review that they were excellent from start to finish. Lastly everyone at Northwood is friendly and approachable and a little shoutout to Nikki, Lin, Lisa and Julie for always looking after us. We wish them and the land lords all the best. Thank you. A & T (No 30)

A · 18 November 2025

★★★★★ 5/5

Google

A huge huge thank you to Julie! She was so helpful with my application for the property I was looking at. Unfortunately I decided to not to proceed. However, I am still looking and I will definitely be using Northwood and hopefully with Julie again.

Cassie · 10 July 2026

★★★★★ 5/5

Google

We have rented a property via Northwood for a number of years. Nicola and her team are always at hand to support us with any issues or work required on our property. Nicola is and her team are always professional, polite and courteous.

Scott · 10 July 2026

★★★★★ 5/5

Google

Went to view a property through Northwood Cheltenham. Unfortunately we didn't apply to rent the property as it wasn't suitable. But a big thank you to Julie Morton who was extremely helpful, professional and knowledgeable. I will definitely be using them again.

Beverley · 10 July 2026

★★★★★ 5/5

Google

Nikki and her team are always on hand to provide guidance and professional advice on all areas of investment property in Cheltenham and beyond. Had some really great feedback from mutual clients also which always makes me glad to have referred.

Richard · 10 July 2026

★★★★★ 5/5

Google

My experience with Northwood has been nothing less than excellent, all of the team are so helpful and informative especially Kacey, shes also been so lovely and gone above and beyond to help with any questions in relation to my tenancy.

Sarah · 10 July 2026

★★★★★ 5/5

Google

I’ve always found it easy to get in touch and Northwoods staff are very helpful and efficient. Good at explaining complex things too! They are also good at building a relationship, especially Lin, which is reassuring. Stella garner

Stella · 10 July 2026

★★★★★ 5/5

Google

We’ve been using Nikki and her team at Northwoods to manage our property for over a year now and the service and professionalism had been excellent. They are helpful and responsive. I would highly recommend.

Kerry · 10 July 2026

★★★★★ 5/5

Google

Kacey at Northwood has been absolutely brilliant throughout the entire letting process. She’s professional, approachable, and always quick to respond to any questions or concerns. From the very beginning, she made everything feel straightforward and stress-free, keeping me updated at every stage. You can tell she genuinely cares about both tenants and landlords and goes the extra mile to make sure everything runs smoothly. I wouldn’t hesitate to recommend her to anyone looking for a reliable and supportive lettings agent.

Shola · 10 July 2026

★★★★★ 5/5

Google

I had a fantastic experience with Northwood. Selena was incredibly helpful and pointed me in the right direction, putting me in touch with Nikki. Nikki was brilliant- she told me about a property coming onto the rental market and gave me a great tour. The service from start to finish was outstanding. The whole process was smooth, professional and friendly. I would highly recommend Northwood to anyone-excellent service all around!

Cerissa · 20 August 2025

★★★★★ 5/5

Google

Great viewing experience. Kacey was professional, friendly, and very helpful throughout. She answered all my questions and made the process straightforward and enjoyable. Excellent customer service, thank you, Kacey! ⭐⭐⭐⭐⭐

Beth · 10 July 2026

★★★★★ 5/5

Google

I was a past tenant and the service I got was Great, Julie was always very helpful and happy to help with any issues we had. Would definitely use them again

Michelle · 10 July 2026

★★★★★ 5/5

Google

I needed help with the new renters act and Lin Weaver was very helpful, explained thoroughly and carefully and made sure I was comfortable with all the points. Thank you.

Peter · 10 July 2026

★★★★★ 5/5

Google

It has been an absolute pleasure working with Shereen! She kept me well updated and she is very friendly and professional. Would definitely recommend services from Northwood Cheltenham.

Lizelle · 10 July 2026

★★★★★ 5/5

Google

I spoke to Sel in the Northwood office and she was extremely helpful and knowledgeable, and gave me sound advice on renting my property. Thank you.

Eleanor · 10 July 2026

★★★★★ 5/5

Google

I had a lovely experience with Northwood. All the team are so friendly and professional. Kacey was great on our viewing and I would highly recommend!

Katherine · 10 July 2026