Northwood Cheltenham reviews

★★★★★ 5/5

Google

Northwood have been nothing but amazing. Always keeping me informed at all times about properties I wanted to view. One in particular 11b Devonshire Street, Cheltenham, GL50 3LS. Milly was so lovely & helpful, the communication was next to none, she let me have a second look at the flat. When I wanted to put a holding deposit down she phoned me straight away to take the payment. Informed me of everything, what would stay with the furnished flat so I knew what to take with me. She was so accommodating when I wanted to take 500 pictures of the flat, dancing around to get out the way :) All in all, excellent service thank you so much.

Emily · 1 January 2023

★★★★★ 5/5

Google

Lin and Nikki have provided support and advice to many of my family members over the years when it comes to sales and rentals. They are helpful, knowledgable, friendly and approachable. Thank you ladies!

Abigail · 10 July 2026

★★★★★ 5/5

allAgents

"FIRST CLASS CUSTOMER..."

My husband and I are about to start a tenancy following our house sale. Such a stressful time but from the very first phonecall Nikki made us feel very comfortable and in safe hands! It is so refreshing to find someone who clearly loves their job and has a wealth of knowledge. Nikki’s team are a credit to her and we feel very lucky to have found you all. Thank you so much.

Sue · 25 January 2025

★★★★★ 5/5

Google

Thank you very much for the help we got from Julie in viewing a property. She was helpful with all the information she provided. However we have decided to take another and buy.

Mark · 10 July 2026

★★★★★ 5/5

allAgents

"Julie was lovely and very..."

Julie was lovely and very helpful. She helped us through the referencing and the crazy system which is used. Vouch was very glitchy and not a smooth process. Julie made it all a lot smoother. Lisa was also friendly and it was a pleasure meeting her and she was very knowledgeable and professional. Most of all we enjoyed that she was so honest and approachable

Maria · 28 April 2025

★★★★★ 5/5

Google

An extremely professional and understanding team. They are friendly and easy to communicate with. Would also like to say a special thank you to Lisa and Julie, couldn’t have been more helpful

Rick · 30 April 2025

★★★★★ 1/5

Google

A very bad experience with this company. please avoid the rental property with Northwood which managed by landlord please, we were renting previously from 8 years with different property agents but never had so much bad experience with anyone but just Northwood Cheltenham. I was a tenant in there Gloucester area and quickly learnt this company only cares about the landlords. They sting the tenants at any opportunity possible, especially up front with unnecessary charges and fees, some of which other agents don't use. Even when treating the property with the utmost respect and care, there was always something they picked up on inspection when leaving the property .I too photos and videos of each and everything included oven grill and they were in bad condition we never used it we just used the cooker and my own small oven grill but when left the property they changed me for that even I had photos and videos that it was like it but anyway we went to dispute and every tenant should do it if they had that nasty experience. When we booked the viewings for the property mili was there and she don't have any knowledge about the property and whenever there was any issues they explain that it's managed by Landlord so they will contact him but then forget about the reply on time and then we haveto deal with any situation ourselves. There were alot of issues during our stay in one of the detached house in Gloucester there were water drainage issue we faced three time in a year and garage were fully flooded with the drainage water and all my stuff ,clothes, bages, everything we stored in the garage was spoil and ruind the manager Holly I contacted her and all what she said that she will email the Landlord and then no one sorted it .it's happened three times in one year and Holly and Mili both the sisters managed till the renting and they have another rude staff who will deals with you when you are about to left the property.they have different staff to deals and that staff member I remember the name Lisa she will deals with everything and believe me you will be charged for everything Trust me. It's not a nice experience, they're friendly up front but tyrants once you're in the property. Wait. Search elsewhere. Moving to another property was the best thing we'd done! Such a relief There workers(electrician, plumber) are also not reliable enough to leave them alone when they come to do any property work as our experience electrician did work to fix the glass electric burner but leave the mark on the glass while fixing the burner and when he left we findout that now we will be responsible for that so we email them and during the inspection I showed Holly and she said its fine but charged me at the end. There were a fish pond in that property we request the landlords to put some wooden bariar as precautions because I have a child with additional needs but forget about that the filter pump stopped working and due to electrical issue Landlord didn't bother to solve the problem he left the fish pond spoiled and let the Fishes die so sad. There was no electricity supply in all the switches ithe property because there was issues with the electricity wiring due to age of the property and when he comes spend whole day but never sorted so we left the property week ago due to the shortage of electricity. It was very bad experience during renting with them . Don't forget your true right to go in dispute if you have all the photos and videos of the property condition when you entered the property . Don't forget to take photos and videos for evidence. There are very good letting agents we had experience with them except Northwood Specifically there property that are manged by the Landlord . When you come to leave they don't make it easy for you and will rinse you on the way out the door again, including professional cleaning and put extra charges for the stuff they provided in bad condition like oven cooker etc.NegativeResponsiveness, Quality, Value

Bubbly' · 1 January 2022

★★★★★ 5/5

Google

Very professional letting agent service - friendly and helpful with excellent communication skills, the people easy to talk to. Nicky is fantastic, as is Lin. I was buying a house, hence the reason I left the rental property, which took a long time to go through, but by talking to them and telling them exactly what was happening for both our benefits, it all helped the process. I would highly recommend Northwood to anyone looking to rent, or a landlord wanting to rent their property out. Thank you all staff for everything 🥰PositiveResponsiveness, Professionalism

Kay · 1 January 2022

★★★★★ 5/5

Google

Northwood acted as agents for me when I moved abroad and rented my property out for 5+ years. In all that time I felt the house was in good hands and the interactions between us regarding maintenance, etc was a breeze. Northwood recently handled the sale of the house too - made particularly tricky during the pandemic - but once again you’ll find no complaints from me. Everything was handled as professionally and efficiently as possible. I wouldn’t hesitate to recommend both their rental and sales services.PositiveResponsiveness, Quality, Professionalism, Value

Geoffbaehr · 1 January 2022

★★★★★ 5/5

Google

Nikki and the whole of her team cannot be faulted. We've been renting through them for private accommodation for 3 years, had the odd issue with fixtures as you would expect but they have always dealt with them superbly and quickly. The whole team is very professional but still retain a friendly and approachable manner. Not wanting to leave anyone out but having dealt with Holly, Milly and Lisa on a regular basis, I have found them all to be excellent. Whether you are a landlord looking for a letting agent or looking to rent a property yourself, I cannot recommend Northwood highly enough. Wishing you all the best, DuncanPositiveResponsiveness, Quality, Professionalism

Classic · 1 January 2022

★★★★★ 5/5

allAgents

"Friendly and..."

Everyone I dealt with was super helpful, Lisa was great from the start. I found her to be very friendly and efficient in setting up the viewing, re-confirming with me on the day, as I had some potential scheduling issues. She kept in touch with me over the phone daily through the process making it feel simple. Selena was also quick to respond to any queries I had over email too. Overall a very smooth and personal experience

Luke · 16 August 2024

★★★★★ 5/5

Google

Fantastic service from Lin who helped me find a property that was right for me and within my budget. Nothing was too much, would highly recommend !!

Sarah · 10 July 2026

★★★★★ 5/5

Google

Had a great experience with Kacey. She was very knowledgeable and helped me with any questions during the process. A huge thank you, would highly recommend :)

Lia · 10 July 2026

★★★★★ 5/5

Google

Fantastic service from Lin! Friendly, knowledgeable, and genuinely committed to helping. My issue was handled quickly and professionally, and the experience exceeded my expectations. Highly recommended!

Will · 10 July 2026

★★★★★ 1/5

Google

As everyone else here said , Avoid at all costs if you are tenant!

Paul · 19 September 2026

★★★★★ 5/5

Google

Shereen, at Northwoods . Always looks after our needs. Just the best service you can get from an agent. Thanks again . Clive Denton

JD · 10 July 2026

★★★★★ 5/5

Google

Mrs. Lin Weaver was absolutely fantastic on helping me draft and secure my lease with my current residence. She fielded numerous questions and made the process seamless. Without a doubt one of the most helpful agents, I have come across. Thank you!

Walden · 17 August 2024

★★★★★ 5/5

Google

Excellent company to work for, very prompt on paying contractors like ourselves - St James Carpets. Very friendly and efficient to deal with.

Kirsty · 10 July 2026

★★★★★ 5/5

Google

I received excellent service from shereen and team, Shereen responded quick and assisted me with professionalism and efficiency. Would recommend them to anyone

Angelique · 10 July 2026

★★★★★ 5/5

Google

The whole experience of letting has been amazing with Northwood, Cheltenham but Lisa in particular. Communication has been first rate and no issue is too big or small for Lisa or the team to deal with. Knowing we have this level of care and attention provided to us has enabled us to enjoy a happy home life. I would recommend Northwood without a second thought.

David · 1 January 2023

★★★★★ 5/5

Google

Cannot reckoned highly enough. I was a tenant through them for over four years. Every issue delt with in a timely manner, all the staff were friendly and accommodating, never had any fear of raising any issues with them. A wonderful experience and would rent/buy through them again. 5stars.

Victoria · 4 December 2025

★★★★★ 5/5

Google

Hi Nikki This last month has been very hectic for us as we sofa surfed for 6 weeks then moved back into our own home after our long-term tenants moved on. The last 4 weeks have been busy getting our home back into shape. With the sale of Joyford Passage and our other tenants moving out that means that I am fully retired from the rental business. I finally have time to thank you and your team including Lisa for all the excellent work that you all have done over the years. As a landlord and a tenant, I am fully aware that you have to balance the needs of both parties. You always succeeded in doing that when dealing with me. I knew that you would give us the correct advice. I actually won't miss the rental business! But I will miss doing business with excellent teams such as yours. Thank you for the service you all provided me. Send me best to the whole team and wishing you all a very merry Christmas. Kind Regards Bruce Harris

Bruce · 10 December 2024

★★★★★ 5/5

Google

Always friendly and very happy to help. Have dealt with them numerous times in the past and would recommend every time

G · 10 July 2026

★★★★★ 5/5

Google

My experience with Northwood was perfect, Kacey answered all of my queries promptly and with professionalism. Thank you! ☺️

Benjamin · 10 July 2026