Trusted Agent profile · Cheltenham
Verified
★★★★★
258 reviews across 2 platforms
11 - 15 Prestbury Road, Cheltenham, GL52 2PN
Part of Northwood, see every office.
Northwood's office in Cheltenham, at 11 - 15 Prestbury Road, is rated 4.6 out of 5 across 258 reviews on two platforms, including 241 Google reviews rated 4.6.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleQuality & professional, step by step service and assistance from Shereen. Thank you for all the help!
Thank you, Ryno Knight, for your kind words! We're thrilled to hear that you had a quality experience with our professional step-by-step service. Shereen is dedicated to providing excellent assistance, and your appreciation means a lot to us. If you need further help in the future, don't hesitate to reach out. We're here to support you!
5/5
GoogleProfessional and sorted out all my concerns. Selina, thank you for for all your help last week!!!
Thank you so much for your kind words, Katy! We're thrilled to hear that Selina was able to address all your concerns professionally. Your positive feedback means a lot to us, and we look forward to assisting you again in the future!
5/5
GoogleExcellent service from start to finish and couldn’t be happier . Milly assisted us throughout the process and really put our minds at ease with some concerns we had . Completely professional and would recommend to friends and family . Many thanks again Milly at Northwood Cheltenham
Thank you Jon for the lovely comments I will ensure these are seen by Milly . Kind Regards Nikki
5/5
GoogleCan’t thank the team at Northwood Cheltenham enough. They were instrumental in finding us our new home, and the service has been nothing short of perfection. Responsive, friendly, professional team, that have been warm and welcoming at every turn. The Lettings process was made easy by them and the systems they have in place, and I would highly recommend using them to find your future home. Thank you all CHRISPositiveResponsiveness, Quality, Professionalism, Value
Hi Chris , Thank you for your review ! I am delighted that you have been so happy with the service . We wish you every happiness in your new home . Kind Regards Nikki
5/5
GoogleI had a viewing with kacey she was amazing!! I would recommend her to everyone🤍 …
Thank you so much for your wonderful review, Amber! We're thrilled to hear that Kacey provided you with an amazing viewing experience. Your recommendation means a lot to us at Northwood Cheltenham, and we look forward to assisting you and your friends in the future! 🤍 …
2/5
GoogleI was with Northwood as a tenant. We were limited by choice of housing in the area so the one we found we signed up for quick. The viewing was not an issue. It was strange the way the guarantor system worked. My credit rating was through the roof and earning a good amount. But due to not having rental history I had to have a family member who was younger and earner significantly less than me be a guarantor! Made no sense and we have to pay an extortionate amount for the privilege of doing it. Lived in the property for 2 years. We looked after it like it was our own. We passed the quarterly inspections with flying colours. I prided myself on that but repeatedly got requests to remove the weeds out the front of the property... Which were on my neighbours unoccupied property! They didn't accept this but I was not meddling on someone else's property so the complaints kept coming. Couldn't understand it. On handing in our notice in, next up were the viewings. The only request we had was that we put our personal effects in drawers and wardrobes and if they could not open them, it would be appreciated. The viewings came thick and fast and we vacated for them. On returning in numerous occasions OUR OWN PERSONAL FURNITURE with personal items were wide open, drawers open... I assume they just left viewers roam un-attended. Be wary of that. Someone signed up for property relatively quickly and it turned out we knew the new occupants. They had no furniture and with this being a townhouse it was extremely difficult to move large furniture items like tables and sofas out. The new occupant offered to buy from us and we were happy to sell. The only problem... Northwood. Despite it being a perfectly reasonable request. They threatened to fine us for every piece of furniture left. We had to move it out. Store it. Just to move it back in the day the new renter entered the property. Madness. We also had a fully fledged carpet cleaning vacuum which kept the carpets immaculate. However we were forced to spend hundreds getting a professional carpet cleaner in to provide an invoice to Northwood. I understand why they'd do this in most case but the carpets were in mint condition. The cleaner was in disbelief and felt guilty taking my money because he admitted the work wasn't required. Fortunately he seen sympathy and gave a discounted rate effectively in exchange for an invoice. On leaving the property, we were contacted by Northwood to say the kitchen was not cleaning to a good enough standard, particularly the sink area. They tried to enforce a cleaning bill of hundreds on me. After begging and pleading to get back in there to resolve it myself... I found a soapy sud ring left from a cleaning sponge on the washboard. I literally wiped it with a towel and it was gone. THAT WAS IT. After being out of the property for weeks, the new tenant had obviously had issues with setting up the television with the satellite points in the house. They did the right thing and contacted Northwood. Instead of Northwood contacting the home owner I had them contact ME, the former tenant numerous times for help with the house. Asking for how-to's. WHAT!? This company operates in strange ways. PRO-LANDLORD. Heavy handed with tenants. I would not recommend.
Dear M Lewis Thank you for taking the time to leave a review. I am extremely sorry that you have felt that the check out was not handled well. I would like to investigate this further but we have no record under your name for renting property with Northwood Cheltenham. Could I ask that you'd be kind enough to e-mail me direct on Cheltenham@northwooduk.com with your full contact details and address details of the property you rented and I would be more than happy to investigate this further
5/5
GoogleNorthwood have managed our flat in Cheltenham. They are very professional and helpful. They get things done promptly and have been a pleasure to deal with. Many thanks to Nikki, Lisa and the great team.
We miss you already ! thank you for the lovely comments and the biscuits went within the hour ! we wish you the very best and please do not hesitate to contact us if you ever need any help with future rentals or sales Kind Regards Nikki
1/5
GoogleRented a place through them last year. Property was beautiful but as letting agents they're definitely the worst lot in Cheltenham. The very first day when we were being given the keys, we wanted to offset the rent date by 2 days so it'll go out on pay day, they didn't quite get it, and the manager just handed our cash back and was pretty much ready to leave us homeless. We had to calm her down and explain in layman's terms what we meant. The rest of the tenancy was followed with an inspection every 3 months where we would be sent long patronising letters telling us how our floors hadn't been swept enough, or windows not wiped, or that there were dishes in the sink! The general rule of inspection is to see if we're causing long term damage to the property but an unclean window (in a country where it rains everyday!) hardly counts. My husband and I both work and we clean as and when we have time and to be honest, we've had no cleanliness issues ever since we left them. Also, when returning the property they deducted £135 from our deposit (for cleanliness yet again!) and after going through the DPS, we got £100 back. It just goes to show their level of honesty while dealing with tenants. Avoid at all costs, there are far more professional (and less angrier) letting agents in Cheltenham.
Hi Aisha, We are very sorry to hear about your bad experience. Here at Northwood Cheltenham we strive to ensure both our Landlords and tenants receive only the best possible service from us. Therefore we would like you to contact us with more information so that we can ensure that there is not a recurrence of these unfortunate events in the future. Contact us on 01242 587744, or alternatively email us at cheltenham@northwooduk.com. Many Thanks, The Northwood Team.
5/5
GoogleFabulous service - quick and efficient at dealing with any issues and always very reliable.
Thank you so much for your fantastic feedback, Jo! We're thrilled to hear that you experienced our quick and efficient service at Northwood Cheltenham. Our team is dedicated to being reliable and addressing any issues that arise promptly. Your satisfaction means a lot to us, and we look forward to continuing to provide you with excellent service in the future!
5/5
GoogleTop quality service, particilarly needed help of Julie Morton in securing my current property.
Thank you, Geoff, for your wonderful review! We're thrilled to hear that you received top-quality service from Julie Morton in securing your property. Our team at Northwood Cheltenham strives to provide the best support to our clients, and it's great to know we met your expectations. If you need any further assistance in the future, don't hesitate to reach out!
5/5
GoogleOutstanding service from start of tenancy to the end 7 years later really sad to be leaving you guys but I will always be looking to come back to you as soon as I can. Thank you Nikki and the team you were amazing
Hi Dave, Thank you so much for the review . We miss you and your family already but hope you have all settled in to your new home. You would always be more than welcome to rent any of the northwood properties . Kind Regards Nikki
5/5
GoogleThank you for the positive experience to all team at Northwood Cheltenham Thank you to Lisa, who met me at the property and showed me round.It was my first experience renting a flat. Lisa was very helpful and I received all answers which I needed.
5/5
GoogleEfficient staff and courteous too, Selena Sissons especially helpful at all times
Thank you so much for your wonderful review, Niel! We're thrilled to hear that you found our staff efficient and courteous. It's great to know that Selena Sissons was especially helpful to you. We pride ourselves on providing excellent service at Northwood Cheltenham, and your feedback truly motivates our team. We look forward to serving you again in the future!
5/5
GoogleAmazing 5 star service. Always updated daily. And informed throughout. Highly recommended
Thank you so much for your wonderful feedback, Paul! We're thrilled to hear that you had an amazing experience with our team at Northwood Cheltenham. Keeping you informed and updated is our priority, and we're glad to know you felt well taken care of. Your recommendation means a lot to us! We look forward to assisting you again in the future.
5/5
GoogleCannot fault this company! Great service from Shereen. Friendly staff and helpful.
Thank you so much for your wonderful feedback, Petro! We're delighted to hear that you had a great experience with our team, especially Shereen. Our friendly staff is always here to help, and it's great to know that their efforts made a positive impact. We look forward to assisting you again in the future!
5/5
GoogleCannot fault Northwood Cheltenham. From the viewing stage through to managing the propery we have had an excellent experience. The team treat tenants with respect and are quick to respond to maintenance issues. We came to them after suffering with a rogue landlord, and were so relieved to have such a professional experience. We've spoken to Lisa, Nikki, Lin and Selena and all have been fantastic. Highly recommend!
5/5
allAgents"Great agency, respectful of..."
Great agency, respectful of our privacy and not invasive. Every problem was sorted promptly and communication was strong. Landlords were also fab and went above and beyond to sort things for us. Lisa was a lovely property manager and always got things sorted for us. Much better than dealings I have had with other local agencies.
5/5
GoogleHad an amazing viewing with kacey the other day very informative
Thank you, Ben! We're thrilled to hear that you had an amazing viewing experience with Kacey. Our team strives to provide informative and engaging service, and it's great to know that it made a positive impact on your visit. We appreciate your feedback and look forward to assisting you again in the future!
5/5
GoogleNorthwood have been absolutely incredible. I have never worked with a letting agent who are so efficient, helpful and who go above and beyond to help and make things run smoothly. They found a tenant quickly and obtained a fantastic price. Plus they always respond and deal with questions and requests quickly and smoothly and without any fuss. I would recommend Cheltenham Northwood to anyone letting or renting a property in Gloucestershire!
Thank you so much for such a lovely review , from all the team here at Northwood Cheltenham
5/5
GoogleBest letting agent I've dealt with! I recently rented a property out using Northwood. I've not dealt with them before and was so impressed with how they dealt with me - from the moment I walked in, they were so professional and efficient. I dealt with Selina, who was so friendly and helpful and Lisa who made things so easy for me. Thank you all so much! I would highly recommend
5/5
GoogleHaving been a tenant many times over the years , I can honestly say Nikki and her team at Northwood Cheltenham were by fair the most professional . The check in was very detailed compared to most and nothing was too much trouble. Check out was very much the same . The inventory and attention to detail when I moved in made moving out stress free. Would recommend to anyone looking to rent
Thank you kindly for your review . It was an absolute pleasure to have you as a tenant and we wish you the very best . Kind Regards Nikki
5/5
GoogleHaving been a tenant of Northwoods for the past 2 years, I have found them to be nothing but amazing. They are quick to response, professional and all the staff I have spoken to are lovely. Milly has been our property manager throughout our time here, she has been fantastic. Thoroughly recommend
Hi Sophie, Thank you kindly for your comments , Milly will be delighted with your comments. Many Thanks Nikki
5/5
allAgents"Great experience processing..."
Great experience processing my application a rental property. The process has been very quick and the team to answer all my questions. Julie has been great in providing any and all information that I needed in a timely manner. Thank you Julie.
5/5
GoogleGreat communication throughout the letting process from Julie
Thank you, Alie Brown, for your wonderful review! We're thrilled to hear that you experienced great communication throughout the letting process with Julie. Our team at Northwood Cheltenham always strives to provide a smooth experience for our clients, and it's fantastic to know we hit the mark with you. If you need any further assistance in the future, please don't hesitate to reach out!
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