Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI can’t recommend enough!
Northwood Derbyshire made our moving experience very positive from start to finish. All the staff were very friendly and helpful and our weekly update from Abi really kept us in the loop with everything.
Ryan was brilliant on our viewings and very informative.
On the morning of completion, Abi gave me a call to explain the process of the day, which really put my mind at ease and was the first person to call us as soon as we had completed.
It really has been a stress free process because of Northwood Derbyshire.
Emily · 16 November 2025
Agent replied · 22 October 2025
Thank you so much, Emily! We’re absolutely thrilled to hear how smooth your move was and that both Abi and Ryan helped make it such a stress-free experience. It means a lot to know you felt supported every step of the way. Wishing you lots of happiness in your new home!
★★★★★ 5/5
GoogleAbsolutely perfect service from all of the team. I have used Northwood on previous occasions and have always received the same professional friendly service. This time it was on the sale of a flat where the sale fell through (once and nearly twice) due to issues with the management company which managed the leasehold aspect. During this sale I dealt with Abi and Ryan who couldnt have done more in regards to managing expectations and delivering a perfect service (shame about the management company company).
I cant recommend Annie and her team enough whether it be sales, purchases or to fully manage your property.
Lee · 11 September 2025
Agent replied · 8 October 2025
As always Lee, it’s a pleasure working with you :)
★★★★★ 5/5
GoogleAbsolutely No Words to Express Our Gratitude!
From the very start, the extended support, professionalism, and crystal-clear communication. Everything was promptly handled.
After MONTHS of searching and endless disappointments with properties that didn’t match their descriptions, finding our perfect home with Northwood felt like a dream come true.
Everything was exactly as described, no surprises, no delays, just smooth sailing all the way!
A huge shoutout to Sophie, who made the whole process seamless with her exceptional communication and flawless documentation.
Thank you so much for making this journey easy and joyful, we couldn’t be happier!
Best Regards,
Isuru & Rashmi.
Isuru · 22 May 2025
Agent replied · 23 May 2025
Dear Isuru and Rashmi, We are overjoyed to receive your kind words and truly appreciate your recognition of Sophie’s efforts. It's wonderful to know we could make your property search end in such a dream come true. Your seamless experience is exactly what we at Northwood strive for. We're thrilled to have been a part of your journey to finding the perfect home
★★★★★ 5/5
GoogleThe Northwood team at Derby have worked their socks off to help me let my property. I dealt mainly with Kerry, Ruth and Sophie. They are all friendly and professional, keeping me updated at every step. They answered any questions I had, no matter how trivial. They were prompt in their responses and in processing the tenants.
Their fully managed rates are better than most of the other letting agents.
I would definitely recommend them for letting my property again.
Sue · 5 April 2025
Agent replied · 6 April 2025
Thank you so much for your kind words and thoughtful review! We’re so pleased to hear that your experience with our Derby team, especially Kerry, Ruth, and Sophie, was such a positive one. The whole team works hard to make the letting process as smooth and stress-free as possible, so it’s great to know that came across. We’re also glad you found our fully managed rates competitive, we aim to offer great value alongside excellent service. We really appreciate your recommendation.
★★★★★ 5/5
GoogleHaving finalised the purchase of a property I couldn't be happier with Northwood (Abi and the team). Every time I contacted the Northwood Derby team they were cheerful and helpful.
They kept me up to date on progress and made themselves available whenever I had questions and queries.
The team made the whole process efficient and less stressful. This led to a swift turn around which is beneficial for both sellers and buyers.
I would strongly recommend Northwood Derby to anyone buying or selling a property and would look to use their service myself in future.
Daniel · 5 February 2025
Agent replied · 8 February 2025
Dear Daniel,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a positive experience with Abi and the team at Northwood Derby. Ensuring a smooth and stress-free process for our buyers and sellers is always our top priority, so it’s fantastic to know that we were able to make your journey an efficient and enjoyable one.
Your kind words and recommendation truly mean the world to us. If you ever need any assistance in the future, whether buying or selling, we’d love to help again. Wishing you all the best in your new property!
★★★★★ 5/5
GoogleAnnie has been an outstanding estate agent, from the outset her transparency and passion set her apart. The photographer that was sent to take images of my property was exceptional, and my house looked like a show home when it went to market. I would 100% recommend Annie and Northwood for their exceptional service, engagement and support throughout the selling process. Thank you, I will be recommending Annie to anyone looking to sell their home.
Chloe · 22 March 2025
Agent replied · 22 March 2025
Thank you so much, Chloe! It was an absolute pleasure helping you sell your home. I’m thrilled to hear that you had such a positive experience and that the marketing made your property shine! Your kind words mean the world to me, and I truly appreciate your recommendation. Wishing you all the best in your new chapter! 🏡✨ …
★★★★★ 5/5
GoogleThe Northwood Derby team have been very helpful and of great assistance since I occupied a property they managed.
They have been so instrumental in my settling into Derby that I now relate with them as ‘family’.
I will gladly and unreservedly recommend them over and beyond to anyone seeking a reputable letting agency.
Thank you so much guys!!!
Oluwanifemi · 12 August 2025
Agent replied · 14 August 2025
Thank you so much for your kind words! We’re delighted to hear that you’ve felt so supported since moving into your property, and it truly means a lot that you see us as ‘family’. Helping you settle into Derby has been an absolute pleasure, and we’re grateful for your recommendation. We look forward to continuing to support you throughout your tenancy., The Northwood Derby Team
★★★★★ 5/5
GoogleSophie has been amazing since she took over the management of the property, has initiated decorating and maintenance work that wasn't critical, but had been required from when I moved in 5 years ago, and got it sorted after 1 visit..... Always quick to respond and an absolute pleasure to deal with....
Ian · 13 September 2025
Agent replied · 8 October 2025
Thank you so much for your kind words! We’re delighted to hear that Sophie has been such a support and has helped get everything sorted quickly for you. She takes great pride in looking after our tenants, so your feedback will mean a lot to her. We really appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI recently had an issue with a door that needed fixing in my rental property, and I share my experience with Sophie . Sophie was prompt in responding to my initial request, which I appreciated. She kept me informed throughout the process, from scheduling the repair to ensuring the work was completed to a good standard. The contractor they sent was professional and resolved the issue quickly. The door now works perfectly, and I’m very satisfied with the result. Overall, the service was efficient, and Sophie handled everything smoothly. I would recommend them to others based on my experience.
Shemin · 25 September 2024
Agent replied · 31 December 2024
Thank you Shemin for your review!
★★★★★ 5/5
GoogleThe team at Northwood were fantastic throughout the process of helping us purchase our property . Abi and Annie kept in regular contact and kept us informed at every step of the way with clear and concise information . We are very grateful and would not hesitate to choose the team in any further projects.
Nisha · 11 August 2025
Agent replied · 13 August 2025
Thank you so much for your kind words. It was an absolute pleasure working with you on your purchase, and we’re delighted to hear you felt well supported throughout the process. Abi and I really enjoyed keeping in touch and making sure everything went as smoothly as possible. We truly appreciate your trust in us and look forward to helping you again in the future with any projects you take on.
Annie & the Northwood Derby Team
★★★★★ 5/5
GoogleEmmie has been an excellent housing agent. Every time I’ve raised an issue, she's handled it quickly and efficiently, without any delays. She's always responsive, professional, and genuinely helpful, which has made my experience smooth and stress-free. I truly appreciate her dedication and highly recommend her.
Sola · 19 October 2025
Agent replied · 2 May 2025
Thank you so much, Sola, for your lovely review. We’re so pleased to hear that you had such a positive experience with Northwood Derbyshire. While helping people find the right rental home is a big part of what we do, we also believe in offering personal, thoughtful support wherever we can, so it’s wonderful to hear that Ruth was able to assist you beyond just the property side of things. Your kind words mean a great deal to us, and we’re always here if you need anything in the future. Wishing you and your son all the best as you settle into Derby!
★★★★★ 5/5
GoogleI found Northwood excellent to deal with. All staff that I dealt with were exceptional, in particular Sophie, she was polite, helpful and made the whole process straightforward.
I would be sure to recommend Northwood to any family or friends.
Daniel · 16 November 2025
Agent replied · 22 October 2025
Thank you for your lovely feedback! We’re so pleased to hear you had such a positive experience with Sophie and the team. We’ll be sure to share your comments with everyone here, it really means a lot. Thank you again for recommending us!
★★★★★ 5/5
GoogleI was very pleased with the attention I received from Abi at Northwood, with the sale of my rented house. Her knowledge and confidence made a somewhat stressful time easier to withstand. The sale went through quite smoothly and I attribute this to the professionalism shown by the staff at Northwood, particularly Abi and Annie.
Jane · 23 May 2025
Agent replied · 24 May 2025
Dear Jane, Thank you immensely for your kind words and five-star review. We're thrilled to hear that Abi and Annie were able to make your selling experience smooth and less stressful. Your acknowledgment of their professionalism and knowledge means a great deal to us. We at Northwood always strive to provide exceptional service and support to our clients. Wishing you all the best in the future :)
★★★★★ 5/5
GoogleTwo years living in a house from Northwood Derby, and the only word I can say is PERFECT!
Annie and her team is extremely professional and absolutely helpful in all aspects of the rental!!
I strongly recommend
Jovino · 16 November 2025
Agent replied · 17 November 2025
Hi Jovino,
Thank you so much for taking the time to leave such a wonderful review. We’re absolutely delighted to hear that your two years in one of our properties have been “perfect”, that really means a lot to the whole team.
It’s been a pleasure looking after you, and we’re thrilled to know you found us professional, helpful, and supportive throughout your tenancy. Thank you for recommending us so highly.
Wishing you all the very best for the future, and please don’t hesitate to get in touch if we can help with anything again.
Annie & the Northwood Derby team 🌟
★★★★★ 1/5
GoogleWe saw a house for rent on a Sunday night so called the next morning to arrange a viewing, we were told to fill out an application form & they'll get back to us. A few days later we got a message to say they are fully booked for viewings which was very disappointing to hear as we got in touch pretty quickly after it got put on to their website. 2 weeks later I still see this house is showing for rent so I call them up & they said yes it's still available! Not sure why we didn't get a call to let us know it was still available! Again made us fill out an application form & again was messaged a few days later to say their fully booked up for viewings. I repeated this process a week later when again they said it was still available & AGAIN was told they are fully booked up for viewings. I understand there is likely a lot of interest but I don't understand why our details weren't saved the first time for this property & had a call back to say its still available & that we can view it. Just very frustrating.
Tracy · 1 January 2024
Agent replied · 31 December 2024
Hi Tracy, we are really sorry that on this occasion you weren’t able to view a property you wanted to. Unfortunately due to the extremely high demand right now it isn’t always possible for us to show every applicant around and we have criteria policies in place for this reason. Due to GDPR we do not retain client information unless it is specially requested by an applicant. However, we always want to look at ways of improving our service and so we would appreciate it if you could email us to derby@northwooduk.com with your contact details so we can investigate your journey further.
★★★★★ 1/5
GoogleBEWARE! I strongly encourage you to do not to rent from them unless you want to have a massive headache during and after the tenancy period. They will do everything in their power to make sure they can take a slice of your deposit no matter what. Not just that but the management and support, in general, disappear just after you pay them the first month's rent and deposit. Long story short - just after collecting the property keys 1 one of them was faulty and I could not open the door - be ready to pay from your own pocket even if they gave you faulty keys. Want to check the meter reading - pay yourself to open other doors. Troubles understanding how the boiler works and how to adjust temperature? -Find out yourself. Takes weeks sometimes several weeks to respond to email enquiries. If you call them, most of the time not available, and asking to call back - never happens. This is nothing comparing how they make fraudulent schemes with your deposit - first of all, they will make an inventory checklist that EVERYTHING is in PERFECT condition while in reality, it is not. Take a picture of every single corner before moving in otherwise they will say it was your fault and will try to steal your money from the deposit. Also, they delayed almost two months to respond and give back the deposit, trying to convince me dozens of times that the poor condition of the property is my fault despite I had proof that it was already before we moved in. Shamelessly do everything just to grab your money at every single opportunity. They also tried to chase me to pay them early termination fees while there were multiple emails that early termination was agreed upon with the landlord and Northwood. Their hired contractors took parking permit and did not bring back which leads me to face 25£ reduction from my deposit. Also, the letting agent lied multiple times that everything will be "cleaned" and "fixed" before we move in but ultimately not they did clean and fix anything but also blamed that it was our fault for that at end of the tenancy! Absurd. Also, the quality of the property is a joke, imagine their contractors is so bad that instead of properly installing light hubs they GLUED them intead to prevent them falling down! Therefore was not able to replace the light hubs, and even Northwood again blamed me because I did not replaced. Theatre of absurd. Be aware of this letting agency, save your time and nerves dealing with them, I used 7 different agencies in the past and this one was the worst. Trust me, there are dozen of other better letting agencies in Derbyshire.
Ernestas · 1 January 2024
Agent replied · 31 December 2024
Hi Ernastas, thank you for your feedback. We are disappointed you didn't raise any of your concerns with our Managing Director either during or after your tenancy before choosing to leave a negative review of our business. We would be more than happy to discuss your specific situation with you so please do feel free to contact us, we have a complaints procedure in place for this reason. I can assure you that 90%+ of our tenant’s deposits get refunded in full and deductions are only made when absolutely necessary. All of our deposits are also protected by the TDS where any tenant has the opportunity to dispute deductions which are made. You had this opportunity to do this, but you chose to accept the 1 deduction put forward. When a tenant wishes to leave a tenancy and they are in a fixed term it is common practice for there to be an early termination fee, you will find most, if not all agents charge this. It is also a charge that is written in the tenancy agreement for all parties to see before signing. Please do feel free to contact us should you wish to discuss any of the points you have raised. We wish you all the best in your new property.
★★★★★ 5/5
GoogleA wonderful experience with a highly professional team. From the first call through the viewing with Annia Wilkinson such a lovely/professional person until getting the keys of the house! They manage to change the whole house carpet and do the paintings. I received the keys in the exact date I asked for which was 1 month after my viewing. Even after settling in they respond quickly and efficiently to calls an emails-Thanks Emma Parks
I will definitely recommend Northwood Derbyshire Ltd.
Bushra · 1 January 2024
Agent replied · 31 December 2024
Thank you Bushra, it was an absolute pleasure to meet you and we wish you a very happy stay here in Derby!
★★★★★ 5/5
GoogleAs we worked abroad, we needed a pro-active, experienced and trustworthy letting agent, and so we were very fortunate to find Northwood Derbyshire. Annie and the team made the whole process trouble-free. Since we returned to the UK, we have continued to use Northwood Derbyshire, and have found Annie's advice and commitment essential in enabling us to enjoy our retirement and not worry about the let. I can highly recommend Northwood Derbyshire to anyone thinking about letting a property.
Carolyne · 1 January 2024
Agent replied · 31 December 2024
Thank you so much for the lovely review Tim & Carolyne. It is a pleasure to look after your property for you :)
★★★★★ 5/5
GoogleEveryone we've been in contact with at Northwood has been so helpful. They made our move as stress free as possible and were on hand at all times for any queries or concerns. Massive shout out to Sophie and Ruth for all their help. Thank you!
Sarah · 24 May 2025
Agent replied · 25 May 2025
Dear Sarah, We're thrilled to hear about your positive experience! Thank you for your kind words; it's wonderful to know that Sophie, Ruth, and the team made your move seamless and stress-free. We always strive to be there for our clients, and your recognition means a lot to us. If you ever need assistance in the future, we're just a call away
★★★★★ 5/5
GoogleWhat can I say about Annie!! From start to finish her and her team were absolutely fantastic. She made the whole process so easy and was great to communicate with. Northwood did such an excellent job that our house sold on the first viewing 6 days after being listed. We felt so comfortable with Annie that we were happy to leave her with our keys whilst we were outside the country. We hope that this will be our last move, but if not, we will definitely being using Northwood again. Cannot recommend highly enough. Thank you so much for helping us move in to our dream home. You are wonderful!!
Sophie · 17 October 2025
Agent replied · 8 October 2025
Thank you so much for such a lovely review! 🌟 It was an absolute pleasure helping you with your move, I’m so pleased everything went smoothly and that you’ve found your dream home. Selling in just six days was a fantastic result, and your trust in us (even leaving the keys while abroad!) really means the world. Wishing you all the happiness in your new home, and if you ever decide to move again, we’d love to help., Annie & all the team at Northwood Derby 💛
★★★★★ 5/5
GoogleI would like to thank Glenn and Robbie for helping resolving an issue within 24 hours. Very friendly and helpful. Thank you so much!! I appreciate it.
Joanne · 22 November 2025
Agent replied · 23 November 2025
Hi Joanne,
Thank you so much for taking the time to leave a review, we really appreciate anyone who goes out of their way to share positive feedback.
We don’t have any team members named Glenn or Robbie here at Northwood Derby, so we think this lovely review may have been intended for another Northwood office. That said, we’re glad to hear your issue was resolved so quickly!
If there’s ever anything we can help with in the future, please feel free to get in touch.
★★★★★ 5/5
GoogleExcellent team. They were very helpful in providing updates and very approachable. Also very quick to respond to queries. Would definitely recommend. Thank you (especially Annie, Ryan and Abi!)
Aqsa · 3 October 2025
Agent replied · 8 October 2025
Thank you so much for your kind words, Aqsa! We’re delighted to hear you found our team helpful, approachable and responsive. It was a pleasure working with you, and we really appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI bought my first house with this agency today. I am pleasantly surprised by the level of customer service. everyone I had contact with was very helpful and nice at every stage of the purchase. I highly recommend Northwood and will go back there again. thank you Annie and Abi.
Monika · 5 February 2025
Agent replied · 9 January 2025
Thank you so much for your kind words and for taking the time to share your experience! We’re absolutely thrilled to hear that your first home-buying journey was a positive one with us. Providing exceptional customer service is our top priority, and it’s wonderful to know that Annie and Abi were able to support you every step of the way.
Wishing you all the best with your investment property, and we look forward to welcoming you back to Northwood again!
★★★★★ 5/5
GoogleMe and my partner recently purchased our first home and it’s safe to say the team at Northwood made it such a seamless process. We can’t thank them enough, specifically Annie who was so responsive even outside of work hours the entire way through, never left us in the dark and made sure the sale was that easy we genuinely thought everyone who says buying a house is hard were liars. Even after completion and key exchange she was there to answer any questions and help us out and I honestly would never recommend another estate agent. 10/10 experience from start to finish and the friendliness of their team made the whole process even better.
Victoria · 10 August 2025
Agent replied · 11 August 2025
Hi Victoria,
Thank you so much for your wonderful review. It was an absolute pleasure helping you and your partner buy your first home, and I’m so pleased we could make the process smooth and enjoyable for you both. Knowing we’ve made such a difference means the world to me and the whole team here at Northwood Derby. Wishing you many happy years in your new home! 🏡✨
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