Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAnnie, Abi and the team at Northwood Derby delivered a fantastic service to sell our house. Great marketing of our property and regular and clear communication, with us and the buyer, meant that we were kept fully informed throughout the process. If you are thinking to sell your house I can highly recommend them.
Carol · 1 November 2024
Agent replied · 31 December 2024
Thank you so much for your kind words! We’re thrilled to hear that you were pleased with the service from the whole team here at Northwood Derby. Our goal is always to keep the process smooth, transparent, and stress-free for our clients, so it’s wonderful to know you felt well-informed every step of the way.
Thank you again for your recommendation, it means a lot to us!, The Northwood Derby Team
★★★★★ 1/5
GoogleI have been trying to arrange a viewing for an apartment for weeks. I called multiple times and was told to fill in the enquiry form online which I explained I had already done and not heard anything back. I was emailed the same form twice to fill out and still got no response. I even explained that my current tenancy is about to run out so I need to move as soon as possible. I rang today to chase this up and was told an application has been put in for the flat on the back of a viewing. I asked why no one had got back to me or allowed me to book a viewing and the woman called Sophie then hung up on me! Sophie seemed very disinterested in the conversation and just wanted to get me off the phone. I am so shocked at the way Northwood have handled this. I would never recommend them to anyone.
Sabreena · 1 August 2025
Agent replied · 2 August 2025
Thank you for your feedback. We’re genuinely sorry to hear that you were left feeling frustrated and ignored, that is never the experience we want anyone to have when dealing with Northwood.
We completely understand how important it is to secure a new home, especially when your current tenancy is ending, and we sincerely apologise if you felt unsupported during this time.
In this particular case, the property in question received an exceptionally high level of interest, over 50 enquiries in a short space of time. Due to this demand, we had to manage a waiting list, and unfortunately, your enquiry was not near the top of that list when the viewing slots were filled. We realise we should have communicated this more clearly and kept you updated rather than leaving you chasing for a response, and for that we apologise.
We’re also very sorry to hear that your experience on the phone did not meet your expectations. That’s being looked into internally, as we take such feedback seriously.
While we weren’t able to assist you on this occasion, we’d still like the opportunity to help you find a suitable property and show you the level of service we strive to deliver. Please don’t hesitate to get in touch with us directly at derby@northwooduk.com or 01332 851 570 if you’d like us to assist you further.
★★★★★ 5/5
GoogleI've got absolutely nothing bad to say about the staff at Northwood. Always friendly, always helpful.
Huge thanks to Annie and Abi for helping and being there every step of the way!
Jesse · 24 July 2025
Agent replied · 25 July 2025
Hi Jesse, Thank you so much for your kind words! We’re absolutely delighted to hear that you had such a positive experience with us. We are thrilled to know our support made a real difference during your journey, we always go the extra mile, and it’s lovely to see that recognised.
It was a pleasure working with you, and if there’s anything you ever need in the future, don’t hesitate to reach out.
★★★★★ 5/5
GoogleWe had a great experience with Northwood Derbyshire. Sophie was very helpful and went above and beyond to help us settle into our new home.
Ben · 20 September 2025
Agent replied · 8 October 2025
Thank you so much for your kind words. We’re delighted to hear you had such a positive experience and that Sophie was able to go above and beyond to help you settle into your new home. We’ll be sure to share your feedback with her and the rest of the team. Wishing you many happy memories in your new place!, The Northwood Derby Team
★★★★★ 5/5
GoogleRecently used Northwood in Derby to sell our flat after using them for a number of years to rent it out. The sale turned out to be more complicated than normal but throughout the whole process Abi (from Northwood) was absolutely fantastic. She kept up fully informed at all times and never failed to phone us with updates when she said she would. Thank you so much.
Joan · 1 January 2024
Agent replied · 31 December 2024
Thank you so much Joan for the lovely review. We are so pleased for you that eventually the sale went through and it has been a pleasure to look after the property for you. We wish you and your family all the very best in the future :)
★★★★★ 5/5
GoogleNorthwood have gone above and beyond from the start to the sale of our property. I had to do this sale remotely as I live quite far away and they were always the first to correspond with details of viewings (even when there was no viewings), what the feedback was etc. I have never had to chase once. Any email I did have to send out I always got the quickest reply. We sold in good time and at a good price. A huge thank you to Lucy in helping us so much in what was a personal emotional sale.
Kirsty · 1 January 2023
Agent replied · 31 December 2024
Thank you Kirsty for the lovely review. From all the team here at Northwood Derby. Have a lovely weekend
★★★★★ 5/5
GoogleNorthwood were recommended to me for the sale of my property and I wasnt disappointed.
Lucy and Hayley initially came to view the property, discuss current market rates, marketing options and take photos. The photos looked great and the brochure was smart.
Lucy was friendly and kept me up to date with any interest that was being generated. Viewings were arranged and the option for Northwood to accompany the viewings was available.
Once offers had come in, I was assisted in evaluating my options with no pressure being made to go one way or another, which I think is an advantage of Northwoods fixed fee approach.
After Id accepted an offer i went through to Northwoods sale progression team with Abi. Abi was on the ball throughout the process from offer acceptance to completion, keeping me up to date, ensuring communication between parties/solicitors was as quick as it could be and looked to ressolve any queries/issues as soon as they arose.
Northwood played their part in ensuring the process went as smoothly as possible, all parties were satisfied and ultimately a successful outcome
T · 1 January 2023
Agent replied · 31 December 2024
Thank you so much for your lovely review. It was a pleasure to help you and wishing you all the best for the future.
★★★★★ 1/5
GoogleMyself and my pregnant wife rented a property from Northwood. From very early on we had ongoing issues of harassment and bullying from one of their other tennants next door, all caught on CCTV. Kerry was very dismissive and rude to us when … More
Ben · 6 January 2025
Agent replied · 31 December 2024
Thank you for taking the time to share your experience. We are deeply sorry to hear about the challenges you faced during your tenancy and the distressing situation you and your wife endured. Please know that this was never our intention, and we truly empathise with how difficult this must have been for you both.
When it comes to antisocial behavior, there is a legal process that must be followed, which can sometimes limit how quickly action can be taken. As agents, we do not own the properties and must act within the legal framework and at the landlord’s instruction. Nevertheless, we understand how frustrating this can feel and are sorry that you felt unsupported during this time.
We also recognise that you had encountered similar challenges with a previous neighbor before moving in, something we couldn’t have foreseen affecting your experience here. That said, we regret that our communication left you feeling dismissed. Your feedback highlights areas we can improve, and we are committed to ensuring this kind of situation is handled with greater sensitivity and care in the future.
We wish you and your family all the best in your new home, and again, we are sincerely sorry for the difficulties you experienced during your tenancy.
★★★★★ 5/5
GoogleHappy with the service, very easy and straight forward. Special thanks to Abi for all her hard work in making this sale happen!
David · 16 September 2025
Agent replied · 8 October 2025
Thank you for your lovely feedback! We’re so pleased to hear the process felt smooth and straightforward for you. Abi will be delighted to know her hard work made a difference, we’ll be sure to pass on your thanks! ✨
★★★★★ 5/5
GoogleIt's 7:30pm on a BH weekend Saturday, I've not long got in from a 12 hour shift to find I have no hot water. Quick check of the boiler, error code checked, couple of things tried but it's beyond my capabilities. Looked at my property paperwork and all I have is an email address. So it's Saturday evening on a BH weekend, I need my boiler fixing, all I have is an agent's email address and my landlord lives in France. What could possibly go wrong? So, with my expectations pretty low I fired off an email, thinking "that's it until Tuesday then". To my astonishment, 15 minutes later I got a reply. Couple of email back and forth and I had an engineer coming at 9am Sunday morning. The engineer took 5 minutes to pronounce the boiler dead and left, saying he'd send a quote. 15 minutes later I had an email - "sent the quote to your landlord, awaiting a reply". Another couple of emails and under 30 minutes later "our engineer will be with you at 9am Tuesday morning to fit a new boiler. So having reported the issue at 8pm Saturday night on a BH weekend I had a replacement boiler fitted and working by midday on the Tuesday. Wish all of my similar past experiences had been this good. Thank you to all involved.
Paul · 5 June 2025
Agent replied · 6 June 2025
Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re genuinely glad we were able to turn what could have been a frustrating situation into a smooth and positive experience for you, especially over a bank holiday weekend!
Our team understands how disruptive issues like this can be, particularly after a long day, and we always aim to respond as quickly and effectively as possible. It’s great to hear that our communication and coordination helped resolve things swiftly and with minimal stress.
We’ll be sure to pass on your kind words to everyone involved. Thanks again Paul for your feedback, it means a lot to us!
★★★★★ 5/5
Direct reviewsI have recently approached Northwood Derby with an inquiry about a property sold on our street and subsequently for a valuation of our property. From the initial inquiry every interaction was delightful. Everything was organised promptly and with a high degree of professionalism and a warm, personal touch. Annie arrived for the valuation on time, provided us with all the information we needed and talked us through the process thoroughly answering any questions we had. I liked the interest the agency puts in preparing the house and the invaluable advice on how to present the property for selling. In addition, it was so lovely talking with her, I did not expect to enjoy so much a valuation visit. I would highly recommend this agency and Annie in particular.
Maggie · 25 September 2024
★★★★★ 5/5
Direct reviewsI recently had an issue with a door that needed fixing in my rental property, and I share my experience with Sophie .
Sophie was prompt in responding to my initial request, which I appreciated. She kept me informed throughout the process, from scheduling the repair to ensuring the work was completed to a good standard. The contractor they sent was professional and resolved the issue quickly. The door now works perfectly, and I???m very satisfied with the result.
Overall, the service was efficient, and Sophie handled everything smoothly. I would recommend them to others based on this experience.
Shemin · 5 September 2024
★★★★★ 5/5
GoogleThank you Annie and Abi and the Northwood team for selling our house. Excellent service and communication meant that our property sold in 5 weeks, we are delighted and can't recommend your team highly enough.
Carol · 27 February 2025
Agent replied · 31 December 2024
Thank you so much for your kind words! We’re thrilled to hear that you were pleased with the service from the whole team here at Northwood Derby. Our goal is always to keep the process smooth, transparent, and stress-free for our clients, so it’s wonderful to know you felt well-informed every step of the way.
Thank you again for your recommendation, it means a lot to us!, The Northwood Derby Team
★★★★★ 5/5
GoogleWe have been working with the Northwood team over the last four years, a fantastic, professional and tenacious office. Always available to discuss Property requirements with an experienced approach and a "can do" attitude, a quality throughout the Derby office, brilliant! I look forward to working with the team through the next four years!
MPR · 6 March 2024
Agent replied · 31 December 2024
Thank you Matt for your review, it is a pleasure to work with you and your team and we look forward to continuing working with you :)
★★★★★ 5/5
GoogleOur experience with Northwood, Kerry and Ruth has been nothing but a delight. Great communication throughout and they made the whole thing a breeze. Can't recommend them enough!
Angelica · 5 April 2025
Agent replied · 6 April 2025
Thank you so much for your lovely review! We’re thrilled to hear that you had such a positive experience with Northwood, and that Kerry and Ruth made everything smooth and stress-free. Communication is something we pride ourselves on, so it’s wonderful to know it made a difference. We truly appreciate your recommendation and hope to work with you again in the future!
★★★★★ 1/5
GoogleRecently rented a property from northwood. Annie and the team were lovely at first, but when we had ongoing issues, they were very dismissive and rude to us, i.e., not our problem attitude.
Bianca · 6 January 2025
Agent replied · 31 December 2024
Dear Bianca
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations, particularly during what was clearly a very challenging time for you and your family.
While we are glad to hear that your initial interactions with our team were positive, it’s disappointing to learn that you felt dismissed when issues arose. This is not the standard of service we strive to provide, and we sincerely apologise if our communication left you feeling unsupported.
When it comes to issues such as antisocial behavior, there are legal processes and limitations we must work within, which can sometimes make resolution feel slower or less straightforward. That said, we acknowledge that this does not change how difficult the situation was for you, and we regret that we didn’t do more to make you feel heard and supported during this time.
Your feedback is invaluable, and we will be reviewing how we handle similar situations to ensure we offer better communication and assistance in the future.
We wish you all the best in your new home and thank you again for your honest feedback.
★★★★★ 5/5
GoogleAnnie and Abi were very helpful, proactive and communicated regularly throughout my house sale. They made sure the sale went through as quickly and smoothly as possible.
Jon · 23 March 2025
Agent replied · 24 March 2025
Thank you so much for your lovely review! It was a pleasure working with you, and we’re so pleased to hear that you felt supported throughout the process. Abi and I are passionate about making each sale as smooth and stress-free as possible, so your kind words mean a lot. Wishing you all the best in your next chapter!
★★★★★ 5/5
GoogleI have used Northwoods Derby to both manage my rental property, and, subsequently, to sell it. I was very satisfied with both branches of the business.
The Rental Management side arranged tenants for my property over a 5 year period, coordinated repairs, and kept me informed throughout.
When I came to sell the property I could not have asked for better service, particularly as there were some challenges regarding a survey report and lenders. Northwoods guided me through this process calmly, professionally and efficently, at the same time keeping the buyer informed, and went above and beyond in order to ensure a smooth sale. In spite of the additional effort involved, Northwoods charged me their standard fee for selling the house.
Highly recommended.
Oliver · 2 January 2020
Agent replied · 31 December 2024
Thank you so very much for your kind comments. It is always our aim to go over and above to offer an outstanding customer service. Myself and my team have thoroughly enjoyed working with you over the last 5 years and I would very much like to thank you for your business. Wishing you the very best for the future. Wendy Richards - Local Director
★★★★★ 5/5
GoogleNorthwood were great throughout the sale of our property. They kept us up to date, were efficient and professional throughout.
Prior to our sale they also managed the property as a rental which was a positive experience too.
The team are friendly and helpful.
We highly recommend them.
Jamie · 17 October 2025
Agent replied · 18 October 2025
Thank you so much for your lovely review and recommendation. We’re so pleased to hear you’ve had such a positive experience with both our sales and lettings teams. It’s been a pleasure looking after your property and helping you through to completion. Wishing you all the very best for the future from all of us at Northwood Derby!
★★★★★ 5/5
Direct reviewsMyself and my sister have had an excellent experience with Northwood. As first time renters we were very apprehensive about the whole process, and had multiple questions. Northwood have always been easy to get into contact with, and no question was a silly question. Sophie & Ruth were particularly helpful and continuously put us at ease. Would 100% recommend Northwood for any future renters to come. Thank you so much again we are now living in our dream home and dream area.
Amy · 2 October 2023
★★★★★ 5/5
GoogleI have been a tenant with Northwood in Derby for 4 months now and I must confess that I am impressed with their maintenance culture plus prompt email responses. I look forward to sticking with them on a long term basis.
OLUWASEUN · 6 March 2024
Agent replied · 31 December 2024
Thank you for the wonderful review. We are pleased to hear you are impressed and look forward to you sticking with us on a long term basis :)
★★★★★ 5/5
GoogleSold my rental property with Northwood Derby. The team were excellent and managed to solve several problems in good time to make sure the sale went through. Would definitely recommend and would use again.
Chris · 4 July 2024
Agent replied · 31 December 2024
Thank you Chris for your review. It was a pleasure to assist you with the sale and we wish you all the best in the future
★★★★★ 5/5
Direct reviewsVery friendly and always professional. The Derby team have never let me down when I have needed advice or support.
The advantage of a small team , in my opinion, means that you quickly get to know everyone in person and the same goes for you.
You can be assured of making contact with the same person who knows you well, which is a great bonus in this world of automation.
Sue · 18 March 2024
★★★★★ 5/5
GoogleI chose nothwood to sell my parents bungalow due to the price and excellent customer service i recieved on my initial enquiry. They did not disappoint from start to finish wendy was amazing keeping regular contact and reassuring my elderly father and i were looked after. Wendy went over and above we couldn't have asked for more. Thanks for the speedy sale but most of all the great service. Highly recommend 👍
Lisa · 2 January 2020
Agent replied · 31 December 2024
Good morning Lisa. Thank you very much for your kind words. It has been an absolute pleasure doing business with you and I am so pleased that I have been able to help your Mother and Father on their new journey. Best wishes for the future. Kindest regards Wendy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
