Northwood Salisbury reviews

★★★★★ 5/5

Google

I had a very professional and well-organized experience with the team. As someone who is relatively new to tenancy procedures and the TDS deposit process, I found their support extremely helpful. I raised an appeal regarding some proposed deductions from my deposit, and the matter was handled fairly and efficiently. Alfie Lawrence, a member of the team, was particularly helpful, he took the time to patiently explain the process, maintained a positive attitude throughout, and ensured the issue was resolved promptly. Thanks to Alfie’s assistance, a fair agreement was reached, and I received a reasonable refund of my deposit after deductions. I truly appreciate the support.

Sidhartha · 27 September 2025

★★★★★ 5/5

Google

Luke and the team at northwood,we're absolutely lovely to deal with. Kind,informative,extremely helpful and amazing when we were looking for our perfect 1st home. They helped us every step of the way and went beyond to ensure everything was perfect and as smooth sailing as possible. I highly recommend northwood to anyone looking to buy or rent. The service is wonderful and the agents are a joy to deal with. Thankyou luke for all your support,care and help through the entire process. We are extremely greatful,you have no idea 🥹

Libby · 18 May 2025

★★★★★ 1/5

Google

After renting for years. This is by far the worst lettings agent I have been an tenant of. Flat was dirty when I moved carpets all stained. And if you have an emergency as a tenant you're on your own. Meant to have a contact number thats there office. If you call after its closed. They give contact numbers and then it hangs up.

Martin · 27 September 2025

★★★★★ 4/5

Google

Coming into 3rd week since we moved into this property. We worked with Ben Saunders who was extremely helpful with our application process. He was easy to communicate with and we always get quick response from him. Luke showed us around the property before moving in and he was just as nice and helpful. The inventory book Ben created waa thorough and clear, we felt everything was uncovered and it was helpful for us with identifying if anything was missed out. We have a few issues with this house, but Ben and his team in the office are quite prompt in taking actions, and it is being taken care of by contractors who are also great. Still waiting for a few bits to be corrected but we are have been here for 3 weeks, we feel we are looked after well and honestly could only say wonderful things about the team at Northwood especially Ben who has been such a tremendous help in our journey into renting thus far!

Emma · 7 November 2024

★★★★★ 2/5

Google

I have been renting with them for a couple of months now, and when I first move in all bins were completely full, recyclable, glass and general. Also I immediately noticed that I had a leak in the kitchen, which was quickly fixed, but other problems are still not fixed after over 2 months. First, someone from the water company came to check the meter, but neither him or me were able to find it. When I asked the manager, I got the reply that it was under the sink, but it is not there. There is a small glued area, where it is probably located, but it is impossible to open without breaking it, and obviously I cannot break things. Last week the manager came to check, about a month and half after I first raise the problem. She told me that she should check with the landlord, but I haven't heard back yet. Lastly, one of the hobs doesn't work, see picture I took the day I started living here, and even if the contractor came about a month ago to fix another issue, and took measurements of the hobs, I still have the non working hob.

Patrizio · 29 September 2024

★★★★★ 5/5

Google

Late in 2022 we viewed houses and apartments in bulford,our agent was Archie Blackler from Bassetts in sailsbury.Since our first meeting with Archie we found him to be polite and very knowledgeable about the massive task he had in hand which was the letting and viewing of dozens of homes in the development.Archie kept us updated on every occasion that a delay or change had occurred and always returned our calls and emails promptly answering any queries we had.We have now been allocated our new home with a move in date a week away and i would like to thank Archie on behalf of my family for the professional way he has dealt with us at all times.I know Archie will have a long and successful career in Northwood /Bassetts estate agents and we wish him all the very best for the future. Thanks again Archie, The Scott family

Stephen · 1 January 2024

★★★★★ 5/5

Google

I recently bought a bungalow through Northwoods Nathan was dealing with my purchase, had a really great experience communication with Nathan was brilliant. There is nothing that was too much hassle , always on the phone when I needed him for information, which isn’t always what I found when buying houses in the past thorough other agents . Also helped me have lots with advice about the refurbishment I was about to take on would always use Nathan again with my property purchases . All in all definitely 5 star service 😁

Paul · 1 January 2024

★★★★★ 5/5

Google

Our tenant was shown the house one day and he moved in 8 days later, having paid the deposit and passed the financial and referencing criteria - this is an impressive turn round time. Luke, the manager, is very responsive and understands the need for regular updating communication. The successful tenant was not the first to make an offer for the property, other applicants did not meet the requirements, but Luke did a good job of keeping us informed. The switch to Northwood has not been 100% smooth but overall the service and 'ownership' that Luke and his team take is impressive.PositiveResponsiveness, Professionalism

Jane · 1 January 2024

★★★★★ 5/5

Google

Have had a good and professional experience through the years with Northwood/Pure/Bassetts. Any problems have been dealt with in a timely manner even when on a couple of occassions the tennants proved quite difficult. Stuart & Maryam have always been very approachable on points of possible conflict within the industry and how best to handle various situations - have always called back when initially unavailable - generally a rarity in many businesses! The staff have always been efficient and resolved any issues that have become a problem. Pari has always been very helpful at all times as have Nathan/James & Alex. Many thanks to all.

Steve · 27 October 2025

★★★★★ 5/5

Google

Archie Blackler is a legend. I recently bought my first home and Archie has been great in ensuring the whole process went as smoothly as it could and that it went through relatively quickly. He was quick to respond to emails and queries, and went above and beyond to make sure I had the information I needed. Thanks again for making it a (relatively) pain free experience.

Camilla · 3 August 2024

★★★★★ 5/5

Google

Libby and Luke were fantastic in getting through the process of renting a flat....They responded quick to my queries .....I had a very good experience with Northwood ,a very professional team which I would recommend to everyone...

Ashley · 27 August 2025

★★★★★ 5/5

Google

Archie was wonderful - he guided us and chased solicitors and did everything that was needed. He even went over and above and made sure that the property’s heating was regularly on to avoid any problems. He did all this while keeping light hearted, something which is needed during the house buying process!

Arthur · 6 January 2025

★★★★★ 5/5

Google

Luke and the team were amicable and above all very helpful with the moving in process and then most of all when leaving a joint tenancy with a difficult co-tenant. I appreciated the guidance and assistance provided by Luke and Pari (for the cover during his holiday). The Northwood team were always clear and helpful, which was greatly valued throughout the process. :)

Matthew · 3 August 2024

★★★★★ 5/5

Google

Really good estate agent, used for buying and selling they are very helpful proactive and patient. Nathan was amazing for keeping things going and keeping on top of everything and a massive shout out to archie who was absolutly amazing from start to finish, being his first sale and our first home. Absolutly brilliant and really went above and beyond to get us where we needed to be!!!!! Thanks guys much love x

Holly · 1 January 2024

★★★★★ 5/5

Google

Alfie Lawrence is brilliant, was very professional in handling my washing machine issue at my house.Alfie you tirelessly walked with us till it was sorted,thank you so much.you are an excellent manger keep up the good work.

Sarah · 1 May 2025

★★★★★ 5/5

Google

At a time of great stress and upheaval Archie Blackler made the purchase of my new home so easy - my congratulations to Archie and all the staff on a first class service, delivered with the customer top and centre. Well done and thank you Northwood.

Kevin · 7 December 2024

★★★★★ 5/5

Google

Jamie and the team manage my property and I am thrilled with the service I receive. Quick replies, professional services and always ready to help.

Mark · 19 August 2025

★★★★★ 1/5

Google

Absolute worse agent to rent through if you are a tenant. Impossible to get them to sort any issues, we had issues for a year and then got told we hadn't reported it after screenshots of evidence that we had reported it a year before they will send someone out to look but then still take 3 months to do anything. When it came to leaving they tried to take our deposit and were totally unreasonable sending nasty emails trying to scare monger us with apparent additional issues with the property after our checkout inspection we finally took it to the tenancy deposit scheme adjudicator who deemed bassets as being unreasonable and gave us most of our deposit back. Definitely worth fighting them for deposits as they just try and take your money for their own benefit would never do anything through this company again!

Amy · 28 May 2025

★★★★★ 5/5

Google

Would highly recommend, Ginny Otton is a fantastic asset to the company she will go above and beyond to help and offers good support where needed always on hand, excellent communication skills verbally and online, we have built up a good rapport and look forward to continuing our relationship with Ginny 5 ⭐

Mel · 8 August 2024

★★★★★ 5/5

Google

Would highly recommend, Ginny Otton is a fantastic asset to the company she will go above and beyond to help and offers good support where needed always on hand, excellent communication skills verbally and online, we have built up a good rapport and look forward to continuing our relationship with Ginny 5 ⭐

Mel · 3 August 2024

★★★★★ 5/5

Google

Me and my family have been using Bassett/Northwood for 6 years. Very good letting agency. Luke the manager is always prompt,professional,reliable with every request/queries and the staff is very helpful especially Ginny and Valentina.I can't thank them enough for all the support they are giving us.Don't hesitate to use them.

Dimitrina · 29 August 2024

★★★★★ 1/5

Google

Absolutely horrendous towards tenants. Extremely predatory behaviour when it comes to returning any of your deposit. Resolution of property issues may take months, up to years. Northwood have a captive audience when it comes to renters and treat their renters as sub-human at times. You could pay your rent on time for years with this lender and leave your rented property in pristine condition, they will still try to squeeze money from you. Absolutely aweful bunch. Don't expect great communication either with booking of viewings when it's near the end of your tenancy. Renters are "less than" to them. Would give negative stars if possible.

Vic · 22 April 2025

★★★★★ 1/5

Google

My husband and I booked to view a property yesterday in Salisbury having travelled down from Bedfordshire and spending £200 on a hotel. The property was adverised last Wednesday and viewings were to be held yesterday. At 0915 yesterday we we called to say our 1130 viewing was cancelled as the property was already taken! After explaining our situation Luke agreed we could view the property but called back shortly after to say the current tenants were self isolating. Luke said he would email forms to me and we could go ahead without viewing the property. I am still waiting a day later for the email to arrive even though I cleary spelt out my email address after Luke said he'd tried to unsuccessfully forward them. The annoying thing is I noticed the property was showing 'let agreed' on Rightmove on Friday but assumed this was done to stop enquiries. If we had been informed on Friday we could have saved a 3 hour car journey and a £200 hotel bill. Why lie? Why not just be honest with people? Disgraceful, dishonest and very unprofessional company - please don't believe anything they say and you will save yourself a lot of hassle (and expense in our case).NegativeResponsiveness, Quality, Professionalism

Dawn · 8 January 2022

★★★★★ 5/5

Google

I have been searching for a property for a period of time and every letting agent I have spoken to seems to be so uninterested in helping. I phoned Bassests estate agents after seeing a property online and I enquired as to its availability. Sadly, it was unavailable but I spoke to Siobhan who was really sympathetic and understanding. It was just nice to speak to someone with some compassion. Customer service was something to be acknowledged if nothing else considering my previous efforts elsewhere. Thank you for just being nice!

Dave · 1 January 2022