Every review we hold for the Wigan office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat company to deal with, professional, approachable and wouldn’t hesitate to recommend!
Have used Northwood for nearly 14 years now and I’ve had multiple properties let with them. Im always kept updated and always a prompt response with any queries I have 👍all the team are fantastic!
I recently sold another one of my properties and Molly was fantastic! Wouldn’t use anyone else
Rebecca · 28 November 2025
Agent replied · 31 December 2024
Rebecca, thank you very much for taking time to give us this feedback, it is much appreciated. Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 5/5
GoogleRecently used Northwood to sell one of my rental properties. They also manage my other rentals. Quick to respond to emails and excellent customer service! A special shout out to Rebecca for her fantastic service and especially Molly for making the sale go through completely stress free and just being brilliant! Cant recommend the team enough and wouldnt hesitate in using them in the future. Thanks to a great team
Jonathan · 28 November 2025
★★★★★ 5/5
GoogleWe were buying our first house through Northwood and had Kayleigh as our estate agent. We initially were looking at a house from strike and had problems left right and centre. When we finally found the house with northwood, It was a breath of fresh air. Kayleigh made the whole process extremely clear, Kept us up to date with everything and was very responsive when we had any questions. from start to finsh was much quicker than expected, all thanks to the hard work Kayleigh and the team put in for us. Extremely greatful for their time and efforts, we even received a fantastic little hamper with lots of goodies to get us settled in our new home which was just the cherry on top. Fantastic service all around and could not have asked for more!
Luke · 5 May 2024
Agent replied · 31 December 2024
Good Morning Luke, Thank you very much for your kind words they really mean a lot to us. I hope you have settled in to your new home :) Kayleigh
★★★★★ 5/5
GoogleWe have received a marvellous service from the Northwood team. Two years ago we sadly experienced a close family bereavement. We reside in the South East. The Northwood team were amazing they helped us clear the house and refurbish it, using their own contractors all of whom were excellent and very reasonably priced. Northwood then immediately found an excellent tenant for an 18 month period. We decided to sell the property earlier this year which they sold within hours of it hitting the market. The sales service was extremely efficient. The whole experience from mid 2021 until today couldn't have gone better. Even if we had lived within the Wigan area I very much doubt we could have achieved what we have. I would recommend Northwood Wigan to anyone whether to rent or sell property. Finally, they are all extremely nice and kind, people you can rely upon. It has been an absolute pleasure to deal with them all.
Linda · 31 March 2024
Agent replied · 31 December 2024
Linda, thank you very much for taking the time to leave us a review. Your feedback is appreciated and we are delighted you were very happy with our service in both letting and then selling your property. Steve Adams, Northwood (Wigan) Limited.
★★★★★ 5/5
GoogleWe chose Northwood from 3 other agents in the area, this was mainly because of there professionalism on the first contact and then later when they came to value the house, Michelle was amazing from start to finish, very meticulous in all the arrangements as the we had to go to probate to sell the property. Shannon was fantastic, kept us up to date all along the way, always cheerful on the phone and so helpful. I can't recommend Northwood enough, they are in my opinion the best. Thank you Northwood for all your kindness and looking after the sale of my late Mums house.
Tricia · 31 March 2024
Agent replied · 31 December 2024
Tricia, thank you very much for taking the time to give your feedback, we are delighted that we were able to provide you with support. We work very hard to deliver the best possible service and are pleased when our efforts get the best results for our customers. Steve Adams, Northwood (Wigan) Limited.
★★★★★ 1/5
GoogleWe recently purchased a property that was sold by Northwood, after a couple of positive viewings with them - Pam in particular made the experience great and is incredible at her job! It was a lengthy sale, however Northwood were fine during this process. However, since we completed on the house the post purchase care has been terrible. Michelle Davies in particular has been uninterested, dismissive, belittling and rude via email when trying to have a discussion and the seller. There is a clear attitude of once completion is done and the business is no longer making a profit from you - they want you out of their hair as soon as possible. The emails we have received are not at all what you would expect from a company to a customer. Atrocious customer service towards the end of our dealings with Northwood.
Response to the below:
Hi Steve. Quite the oxymoron that you started your message saying “I am sorry” but ended it with “I most certainly will not be apologising”.
At no point did we say we expected the seller to fix a leak on our neighbours roof, we merely messaged to find out if the seller was aware of the leak so we could better tackle the issue ourselves. - the email trail makes this clear if read throughly. It has since transpired the seller did know about the leak, as this conversation had been had with the neighbour previously. Regardless, the seller denied any knowledge of the leak and did offer to send a roofer out to have a look at this - which we were simply chasing with a member of your staff as we did not have direct contact details. It would be great if before sharing the details of someone’s private sale, you would actually get the information correct. Your advisors seemed to have made the sale and were now ready to box off any further enquiries asking us to liaise with the seller directly. Poor aftercare. Someone being belittling and rude is subjective, therefore you cannot state as fact that this was not the case. Our comments are not out of frustration with the seller not completing work in the property as you have mentioned, our frustration is from the way we were spoken to by a member of your team.
We provided an honest review and have given extremely positive feedback to Pam in your team - if we were simply irritated and looking to “shoot the messenger” why would we have mentioned the positives and great customer service provided in this case?
Your response is proof to me, of your dismissive attitude as a branch. So unlike you, I won’t be asking you to “reconsider” your public comments as I think it’s an absolutely incredible display of your impertinent customer service and disparaging attitude.
Stay safe out there Steve and have a lovely Easter with your family!
Katie · 1 January 2024
Agent replied · 31 December 2024
Katie, I am sorry to read your comments and that you are not happy. I have read through the e-mails to which you refer and I feel that your feedback is grossly unfair.
It is clear that you are not happy that the leak that has appeared in the property after you bought the property is not going to be rectified by the previous property owner - although it is not clear to me why they should be expected to resolve it. That said, you told us about the leak, and asked us to contact the seller, which we did on your behalf. None of the e-mails sent to you in responding to your request for us to contact them have been dismissed and I certainly cannot agree that my team member is disinterested, belittling and rude. They are all polite, and very responsive (replies within hours of your e-mail to us) and there is no evidence at all of being rude.
I accept you do not like the seller's answer, which we have relayed on their behalf ... you confirmed that the leak seems to be coming from the neighbour's roof and the seller has confirmed that they would not be prepared to deal with that. You do not like that answer. That is nothing to do with us being uninterested, belittling, dismissive and rude. Ultimately we are acting as a go-between between you and the seller since you finalised the purchase. The seller is on holiday and we have been trying to reach them on your behalf by phone and email. It is clear that you and the seller had agreed certain things would be done that we were not aware of (you had separate communication with the seller before the sale completed during viewings). As soon as you came to us and asked for updates on those matters, even though we were not aware of them, we have contacted the seller on your behalf to try to get you updates.
It is interesting that you have not quoted any of these dismissive, belittling, rude emails but that will be because the emails do not demonstrate any of that behaviour. Your comments are purely borne out of frustration that the seller promised to do things for you but has gone on holiday and a leak has appeared which was not present before.
I would ask that you give serious consideration to removing / adjusting this review as it is completely unfair and does not reflect the interaction we have had with you in trying to assist you. The fact that you do not like what the seller is feeding back to you via ourselves is not our problem and we should not be blamed for it - which is what you are doing. It is a real shame that it is not possible to confirm the content of the emails publicly but I feel that if you look back at the email trail between Michelle Jantzen (Davies) and yourself you will not see any evidence of the issues you have raised. You do not like the message you have received from the seller via ourselves and you are shooting the messenger as a result. I would be more than happy to have a conversation with you to clear up the evident misunderstanding relating to ourselves. Given the unfair nature of your review and feedback, there is no apology to make and I will most certainly not be apologising to you as none of your claims are even close to being justified.
Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 5/5
GoogleI've used other agents in the North West over the last ten years and none have given me the same peace of mind as Northwood's team in Wigan. Their local and market knowledge have been valuable resources.
It is also refreshing to see their drive for regulation to be introdiced into the market - which reflects their high standards and the care they take looking after my portfolio.
The rates for managing my portfolio are very competitive and re-billing is transparent - they send on a copy of the trade invoice, for work that is done, with the statement the money has been deducted from or with their own invoice to me.
Similarly, when it's been time to offload a property, they've been really helpful too.
Northwood were recommended to me and I would recommend them to anyone else. I look forward to our continuing partnership long into the future.
Geoff · 1 January 2024
Agent replied · 31 December 2024
Geoff,
Thank you for your kind words and feedback, it is much appreciated that our hard work and customer focus delivers results for our customers and that it is recognised by those same customers. I also look forward to our continuing partnership. Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 5/5
GoogleWould like to commend Ellie on her attention to an enquiry I had recently. Prompt attention to my problem, phoned back when she said she would, and resolved my issue. Much nicer to be able to speak with someone, than to have to keep sending and reading emails. Not easy with sight difficulties. Thank you Ellie!!! ⭐️⭐️⭐️⭐️⭐️
Susan · 8 November 2025
★★★★★ 5/5
GoogleNorthwood were our joint sale estate agents & from the beginning we had clear communication from them, from when viewers were coming through to their feedback & offers. They sold our property within 3 weeks of going on the market with them. Throughout the legal completion of our house Shannon was in constant communication with us, updating us on any dealings she’s had with both our solicitors & our buyers. She was supportive throughout the challenges of being in a chain. We’d highly recommend them
Megan · 1 April 2023
Agent replied · 31 December 2024
Hi, Thank you for your praise and kind comments about our team. We always strive to provide top quality service to every client, and we are pleased to hear that you enjoyed your experience.
★★★★★ 5/5
GoogleNorthwood have been amazing & I would highly recommend them to anyone looking for an estate agent. They have been approachable but professional throughout the whole process. They valued my house, did the viewings themselves & then sold in 3 days! The Whats App group they set up has been brilliant. Phone calls into the office have been answered quickly and I felt up to date on the situation at all times. Hopefully I won't need an estate agent again but if I did, Northwood would be my first choice. Special thanks to Shannon, who made a stressful time so much easier!
Kathryn · 13 January 2023
Agent replied · 12 January 2025
Kathryn, thank you very much for your feedback, it is much appreciated. We strive to give the best possible service and are delighted when customers are satisfied with the service we have provided. Of course we would be delighted to assist you in the future should the opportunity arise. Thanks, Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 5/5
GoogleRebecca was amazing from start to finish and she really did make the whole process stress free. Constantly giving updates and keeping us in the loop, it gave us such reassurance. She really is a credit to the company. Nothing was ever to much and she really did go above and beyond. Thank you for everything you are the best! ⭐️⭐️⭐️⭐️⭐️
Nichola · 29 July 2025
★★★★★ 5/5
GoogleNorthwood have been amazing & I would highly recommend them to anyone looking for an estate agent. They have been approachable but professional throughout the whole process. They valued my house, did the viewings themselves & then sold in 3 days! The Whats App group they set up has been brilliant. Phone calls into the office have been answered quickly and I felt up to date on the situation at all times. Hopefully I won't need an estate agent again but if I did, Northwood would be my first choice. Special thanks to Shannon, who made a stressful time so much easier!
Kathryn · 1 January 2023
Agent replied · 31 December 2024
Kathryn, thank you very much for your feedback, it is much appreciated. We strive to give the best possible service and are delighted when customers are satisfied with the service we have provided. Of course we would be delighted to assist you in the future should the opportunity arise. Thanks, Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 1/5
GoogleI hope this review will be helpful especially for the TENANTS as my experience was as a tenant
It started with our move in date; I called 2 days before moving to confirm the time, when they told me the move in was cancelled blaming the landlord. Northwood said they didn’t know until late which is why it happened this way. However it took ME to call THEM to find out about it. This could have been true but in my opinion it looked like the reason was because their paperwork wasn’t done. The following week they were asking my guarantor to go to the office to sign paperwork that needs signing before they will give me the keys. On top of this they sent me all of the documents i needed to sign whilst I was sat in front of the house waiting for the keys. Even for this the manager couldn’t turn up on time.
Some months went by, we always paid on time etc. In the end we had to leave after being given a section 21. We don’t know the reason for it but ultimately that’s the business of the new landlord who had just taken over the house.
There was a dispute about paperwork as we weren’t given a gas safety certificate which is a legal requirement for the section 21. Whenever I managed to get hold of the manager who was always ‘out of the office’ when I called she said I don’t need one, which is a different story from what I heard from ‘shelter’, ‘citizens advice bureau’ and the local council. I don’t know if the reason was because our gas certificate was out of date or something else, but I feel Northwood will tell you anything to get you off the phone. I was told I’ll get it via email, fobbed off for weeks, then told I don’t need one. Eventually I got one weeks later.
After leaving we waited almost 3 weeks for details of the checkout inspection which happened apparently 3 days after receiving their keys.
Their inspection showed many inaccuracies, things ‘missing’ that were found in the house and things ‘left’ in the house which were there when we moved in.
More than a month later they sent their quote which was did not fully match the problems from their ‘inspection’.
Months later, another quote coming from the landlord this time. The prices had changed a lot, for example the cleaning went from £335 to £90 in order to make space in the budget for new kitchen drawers £232.43 as now (3 months later) they are broken which wasn’t seen by us before we left or in the ‘inspection’ by Northwood.
You can say almost the whole list of problems was different than the other two we had received from Northwood but luckily this would easily be proved wrong by the before and after photos.
I told Northwood I want a dispute on Tenancy Deposit Scheme as I was SURE about the evidence I had for everything.
They acknowledged that they knew I wanted a dispute however they did not let it happen.
They failed to respond over a month to my repayment request, following that they failed to respond to the statutory declaration so in the end I rightfully got the deposit back.
I wrote a complaint to Northwood, mostly about the manager who actually dealt with the complaint. I tried to get in touch with the director Sean Farrah. I was told he was looking into my case and he will phone me so I can only assume he is still looking 3 weeks later
In the end I will give advice to tenants to take photos of every single corner of the house. I have since moved with another company who really showed me how unprofessional and difficult Northwood really are
Danielle · 1 November 2024
★★★★★ 5/5
GoogleWe looked for a hause to rent the last 5 month . The rest of agency don't give a response at all or after one or two email the communication ended. Only from Northwood we get proper response. Renting the house its not an easy process especially now because of Covid but we get the house and I am very happy we rented from Northwood. The staff its very nice and professional and answered every questions. I would like say special thank you to Kim who helped us a lot completeing the whole process.PositiveProfessionalism
Dotty · 1 January 2022
Agent replied · 31 December 2024
HI Dotty, we are very happy to have provided you with such a positive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience.
★★★★★ 1/5
GoogleI have been dissapointed on a number of occasions with the service provided by the Wigan office and recently ended up having to do a 60 mile round trip to do a tenant checkout myself even though they knew well in advance the exact date the tenant was moving out. I no longer have any of my properties in their management due to my various bad experiences and would not recommend them to other landlords.
Kaan · 1 January 2022
Agent replied · 31 December 2024
Kaan, thank you for your feedback although I am disappointed by your comments. My team member fully explained to you that for Health & Safety reasons, we wait for 72 hours after a tenant has moved out before entering a property to completely eliminate the risk of COVID-19. This is based on guidance from the government and supported by our Group's policy. The fact that you had viewings lined up for the day after the check-out is your choice - you manage the property and not ourselves. I feel that in this environment that was not appropriate but I accept that it is your choice. This was explained to you and yet you still choose to highlight your dissatisfaction about us without giving a full explanation. I accept that there can be a difference of opinion on government guidelines for dealing with COVID but I have a duty of care to my employees and I would be rightly criticised and potentially prosecuted by the H&SE if I went against government guidance in my H&S Risk Assessment and operating practice resulting in harm to one of my employees or customers.
This is the same with your throw away comment about other properties - you have frequently asked us to do things that are not fully complicit with legal requirements and then been unhappy and criticised us for not carrying out your wishes. I think it is for the best that we no longer work with you and we would not want to work with other landlords who wish us to act in ways we do not consider to be appropriate and requiring us to not fully comply with all obligations upon us. As is evidenced by many other reviews, the vast majority of landlords we support are very happy with our approach but I am sorry that you have not had what you feel you want from us. Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 5/5
GoogleWe listed my grandmothers house for sale at the start of the coronavirus lockdown in March. But from start to finish Northwood Wigan have been incredible. The girls have kept in touch frequently, keeping me up to date with viewings and what systems they had in place. And when the sale went through, they were very efficient, ensuring I was kept in the loop and also helping with any queries I had being a first time seller so thank you so much for making this as painless as possible! I’m so glad I chose you guys.PositiveResponsiveness, Professionalism
Rebecca · 1 January 2021
Agent replied · 31 December 2024
Rebecca Barker, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out! Many Thanks.
★★★★★ 1/5
GoogleNorthwood Wigan are by far the worst letting agency I have ever come across. My girlfriend rented a house through these, 9 Henry park street to be precise, the house was rat infested, mould growing in every corner of the house and they did very little to solve the issue. It cost me over £400 to fix the mould in the bathroom as my young 3 year old son was living there and my girlfireing was pregnant. I eventually moved her in with me and since she has moved out they have taken no responsibility for anything and attempted to deduct over £300 from her deposit regardless of the work that we had to do. It’s resulted in me taking them to small claims court.
Avoid at all costs.
Luke · 6 March 2024
★★★★★ 5/5
GoogleEllie was amazing she truly helped me find the perfect place she kept me informed from the beginning til the end of the process if it wasn’t for Ellie I don’t know what I would have done thank you so much for providing an exceptional service
Tiwana · 18 July 2025
★★★★★ 5/5
GoogleI just want to share my experience and thank Northwood Wigan for their assistance in selling my property. Trying to sell this from 3000 miles away (I now live in the USA) was a daunting task, but the Northwood Wigan team have been diligent, communicative, informative and dedicated in pushing this with the buyer and his solicitors to make it happen.
I would like to make a special mention for Nicola. She is an absolute star, she has helped at every step, has proactively chased and kept me informed throughout. I don’t know what you pay her, but it’s not enough, she has been brilliant throughout!
I know estate agents can get a tough time from the media, this is the opposite of my experience with Nicola and Northwood Wigan. You guys Rock!
Carl · 2 January 2019
Agent replied · 31 December 2024
Carl, we of course switched hats from renting your property to then go on to sell it for you and it was a pleasure being able to assist you in both. Thank you for your kind comments and I will consider carefully what prize Nicola deserves !! If we can be of assistance in the future we of course would be delighted to help. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 5/5
GoogleI have been very happy with the team at Northwood, Wigan who acted for me in the sale of my house. Nicola in the office maintained clear, calm and timely communication throughout the process This was important to me as due to family illness I was away from home through most of the selling period. Jade who valued the house (and the only team member I actually met in person) made me feel confident it was ready to sell. I'm sorry I don't know the names of the various staff who accompanied prospective buyers to the house, but I always found it as I left it when I returned home. I would be happy to recommend the Wigan staff to other prospective sellers and say it was a totally different experience from the last time I sold a house twelve years ago. Thank you ladies!
Susan · 2 January 2019
Agent replied · 31 December 2024
Susan, thank you for your kind comments and I am delighted we were able to assist you. I do have a team focused on customer service and we love it when our efforts deliver the result you want. Please let us know if we can be of assistance in the future. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 5/5
GoogleWe instructed Northwood to sell my father in laws property back in February this year they have been nothing short of amazing all through the process. We had to apply for probate for the sale hence the long delay in exchanging contracts etc!! A big thank you to Pam who has been fantastic throughout with weekly updates. I would highly recommend Northwood to anyone selling a property.PositiveResponsiveness, Quality, Professionalism
Elaine · 1 January 2022
Agent replied · 31 December 2024
Elaine, thank you very much for your feedback, it is much appreciated and I am pleased we were able able to be of support to you. Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 5/5
GoogleExcellent, amazing, service from Nicola Winnard and the team at Northwood Wigan! We were selling our property and selected Northwood Wigan as a 2nd agent as the house had not had many viewings. It sold within weeks with Nicolas relentless marketing and then we just had the easy task of moving into our new build which was four months away. Nearer to the move date our buyers suddenly came across an issue with their move and we must have been on the phone with Nic at least once a day. The rapport she had with us was fantastic - at no point did she lose her faith that the sale would go through and she kept us positive and assured by her professional approach to the sale. I would highly recommend Northwood Wigan over any agent I have previously used, they were amazing!
Helen · 2 January 2018
Agent replied · 31 December 2024
Helen, I don't quite know what to say as a "thank you for your kind words" seems inadequate. I know I have a great team who provide a great service and I am very proud that this has shone through in such a personal way for you. Your comments and feedback is much appreciated. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 5/5
GoogleNorthwood recently sold our house. The Northwood team helped considerably when the process seemed to stall due to issues within the chain. This meant there were times when we thought the sale was not going to complete, but we got there and in no small part thanks to the Northwood team.
If you are looking to sell a house in the Wigan area, give Northwood a call and I am confident they will be able to sell your house quickly and efficiently.
David · 2 January 2018
Agent replied · 31 December 2024
David, thank you for your feedback, it is much appreciated. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.
★★★★★ 5/5
GoogleJust sold my late dad’s house and Becky has been brilliant from start to finish. She constantly kept me updated. Also thanks to Molly for her help the last couple of weeks with everything. Would highly recommend.
Debbie · 23 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
