Trusted Agent profile · Wigan

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Northwood Wigan reviews

4.6

★★★★★ Excellent

418 reviews across 3 platforms

55-57 Mesnes Street, Wigan, WN1 1QX

Part of Northwood, see every office.

Northwood's office in Wigan, at 55-57 Mesnes Street, is rated 4.6 out of 5 across 418 reviews on three platforms, including 338 Google reviews rated 4.5.

Google logo

4.5 / 5

338

Reviews on Google

This office

Direct reviews logo

4.9 / 5

59

Reviews on Direct reviews

This office

allAgents logo

21

Reviews on allAgents

This office

Reviews may appear on more than one platform.

About Northwood Wigan

When it comes to helping the people of Wigan with their property needs, we believe there is no one better qualified than our dedicated team of professional, local experts here at Northwood Wigan. At Northwood Wigan, we understand that whether you’re buying your first home or selling your third, a little support can go a long way. If you are looking for lettings and estate agents in Wigan, look no further! We offer the full range of sales, lettings and property management services.

Reviews

Every review we hold for the Wigan office, from every platform, shown as written. First names only.

5/5

Google

Northwood Wigan is only the one from many estate agents who has been able to provide me accommodation ASAP. Thank you Ellie ! Rob.

Klekih-petra · 10 February 2026

5/5

Google

I just want to share my experience and thank Northwood Wigan for their assistance in selling my property. Trying to sell this from 3000 miles away (I now live in the USA) was a daunting task, but the Northwood Wigan team have been diligent, communicative, informative and dedicated in pushing this with the buyer and his solicitors to make it happen. I would like to make a special mention for Nicola. She is an absolute star, she has helped at every step, has proactively chased and kept me informed throughout. I don’t know what you pay her, but it’s not enough, she has been brilliant throughout! I know estate agents can get a tough time from the media, this is the opposite of my experience with Nicola and Northwood Wigan. You guys Rock!

Carl · 2 January 2019

Agent replied · 31 December 2024

Carl, we of course switched hats from renting your property to then go on to sell it for you and it was a pleasure being able to assist you in both. Thank you for your kind comments and I will consider carefully what prize Nicola deserves !! If we can be of assistance in the future we of course would be delighted to help. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.

5/5

Google

I have been very happy with the team at Northwood, Wigan who acted for me in the sale of my house. Nicola in the office maintained clear, calm and timely communication throughout the process This was important to me as due to family illness I was away from home through most of the selling period. Jade who valued the house (and the only team member I actually met in person) made me feel confident it was ready to sell. I'm sorry I don't know the names of the various staff who accompanied prospective buyers to the house, but I always found it as I left it when I returned home. I would be happy to recommend the Wigan staff to other prospective sellers and say it was a totally different experience from the last time I sold a house twelve years ago. Thank you ladies!

Susan · 2 January 2019

Agent replied · 31 December 2024

Susan, thank you for your kind comments and I am delighted we were able to assist you. I do have a team focused on customer service and we love it when our efforts deliver the result you want. Please let us know if we can be of assistance in the future. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.

5/5

Google

We instructed Northwood to sell my father in laws property back in February this year they have been nothing short of amazing all through the process. We had to apply for probate for the sale hence the long delay in exchanging contracts etc!! A big thank you to Pam who has been fantastic throughout with weekly updates. I would highly recommend Northwood to anyone selling a property.PositiveResponsiveness, Quality, Professionalism

Elaine · 1 January 2022

Agent replied · 31 December 2024

Elaine, thank you very much for your feedback, it is much appreciated and I am pleased we were able able to be of support to you. Steve Adams, Director, Northwood (Wigan) Limited.

5/5

Google

Excellent, amazing, service from Nicola Winnard and the team at Northwood Wigan! We were selling our property and selected Northwood Wigan as a 2nd agent as the house had not had many viewings. It sold within weeks with Nicolas relentless marketing and then we just had the easy task of moving into our new build which was four months away. Nearer to the move date our buyers suddenly came across an issue with their move and we must have been on the phone with Nic at least once a day. The rapport she had with us was fantastic - at no point did she lose her faith that the sale would go through and she kept us positive and assured by her professional approach to the sale. I would highly recommend Northwood Wigan over any agent I have previously used, they were amazing!

Helen · 2 January 2018

Agent replied · 31 December 2024

Helen, I don't quite know what to say as a "thank you for your kind words" seems inadequate. I know I have a great team who provide a great service and I am very proud that this has shone through in such a personal way for you. Your comments and feedback is much appreciated. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.

5/5

Google

Northwood recently sold our house. The Northwood team helped considerably when the process seemed to stall due to issues within the chain. This meant there were times when we thought the sale was not going to complete, but we got there and in no small part thanks to the Northwood team. If you are looking to sell a house in the Wigan area, give Northwood a call and I am confident they will be able to sell your house quickly and efficiently.

David · 2 January 2018

Agent replied · 31 December 2024

David, thank you for your feedback, it is much appreciated. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.

5/5

Google

Just sold my late dad’s house and Becky has been brilliant from start to finish. She constantly kept me updated. Also thanks to Molly for her help the last couple of weeks with everything. Would highly recommend.

Debbie · 23 August 2025

5/5

Google

Amazing service from Northwood Wigan! They helped me to finish the purchase process smoothly by liaising with both seller and buyer solicitor and proving timely resolutions. I recommend others for buying or selling and i would use for my future projects. Special thanks to Michelle J from Sales for her proactive approach and resolving complex matters.

Naveen · 1 January 2023

Agent replied · 31 December 2024

Naveen, thank you for your kind words, I know the team work very hard for all our customers to try to achieve the best results and we are delighted every time we succeed and especially when we receive recognition via feedback from our customers. It means a lot to us when our efforts are recognised and we are delighted you are happy with the outcome. We look forward to helping you again in the future. Stephen Adams, Director, Northwood (Wigan) Limited.

5/5

Google

Rebecca has been most helpful and very efficient in our dealings with her, which are ongoing. Thanks again for all your help. Stephen

Stephen · 25 November 2025

5/5

Google

I have dealt with all of the staff based at the Wigan branch, both as a Landlord and as a vendor. They are always polite and attentive and professional. Everyone has worked very hard to help achieve the outcome required.

Tony · 1 January 2024

Agent replied · 31 December 2024

Tony, thank you very much for your feedback and we look forward to continuing to work with you on your other properties as well. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.

5/5

Google

I cannot rate this company enough. They treat you as real person and not just a prospect. Excellent communication and nothing is too much. I dealt with Kim who has brilliant and cannot thank her enough. I would recommend to anyone looking to sell, buy or rent. Keep up the good work guys.

Wayne · 1 January 2023

Agent replied · 31 December 2024

Wayne, thank you very much for your feedback, it is much appreciated. Stephen Adams, Director, Northwood (Wigan) Limited.

5/5

Direct reviews

We have received a marvellous service from the Northwood team. Two years ago we sadly experienced a close family bereavement. We reside in the South East. The Northwood team were amazing they helped us clear the house and refurbish it, using their own contractors all of whom were excellent and very reasonably priced. Northwood then found an excellent tenant for an 18 month period. We decided to sell the property earlier this year which they sold within hours of it hitting the market. The sales service was extremely efficient. The whole experience from mid 2021 until today couldn't have gone better. Even if we had lived within the Wigan area I very much doubt we could have achieved what we have. I would recommend Northwood to anyone whether to rent or sell property. Finally, they are all extremely nice and kind, people you can rely upon.

Linda · 7 June 2023

5/5

Google

Excellent service throughout my tenancy . From the beginning the staff help you every step of the way. Helping with any enquiry with fast and friendly service. I dealt with Kath mostly and she was an absolute star, polite and professional at all times , right through to my checkout it was an absolute pleasure. Thank you to all staff at Northwood Wigan. I will not hesitate to recommend you to anybody !!!!

Alan · 2 January 2018

Agent replied · 31 December 2024

Alan, thank you for taking the time to recognise our efforts with this very kind review, it is much appreciated. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.

1/5

Google

Avoid. As a landlord or tenant. Solicitors needed for our tenant for her deposit back and for our rent owed to us that she paid?! Clown outfit

WiganBen86 · 3 October 2026

5/5

Google

Simply an absolutely wonderful team of genuinely lovely people. I have recently rented a property with them and everyone I have dealt with, especially Ellie, have been incredibly warm, friendly and efficient. Thank you so much, I highly recommend.

Danielle · 13 May 2025

5/5

Google

I have had the pleasure of dealing with Northwood for several years with renting out my property and they have always been exceptional in every way . It was an easy decision to use them when it came to selling my property. I have to give a special mention to Shannon ( Wigan branch) Shannon is amazing - she is knowledgeable, patient , professional and thorough . During what was a very difficult sale for various different reasons , Shannon ensured I was kept informed , explained everything to me and , in my opinion , went over and above in many ways . She is an asset to Northwood . For anyone looking to sell / rent / buy a property I cannot recommend Northwood highly enough , they are superb at what they do and make a stressful time a whole lot easier - Thank you to you all at the Wigan Branch ! Katie

Katherine · 1 April 2023

5/5

Direct reviews

Would just like to say thank you to Northwood estate agents in Wigan for their time, care and professionalism in helping me in a selling my property. It was a very emotional and stressful time due to the circumstances and they couldn???t have been more accommodating and understanding. I would highly recommend their service and would definitely use them again without hesitation. Special thanks to Tina, Shannon and Michelle who went above and beyond to make sure the sale was successful.

Laura · 3 March 2023

4/5

Google

I recently rented a property through Northwood and I couldn’t be more satisfied with the experience. The communication was clear and consistent from the beginning, and the entire process, from viewing the property to signing the contract, was smooth and efficient. The staff were extremely professional, helpful, and kind throughout. They guided me through every step, provided support with the documentation, and were always available to answer my questions. I really appreciated their patience and willingness to help, which made everything a lot less stressful. I’m very happy with the property and grateful for the excellent service I received. I would definitely recommend this agency to anyone looking to rent a place with peace of mind.

Rassal · 17 June 2025

5/5

Google

Having rented a lot of properties, in numerous towns and cities, over a number of years, Northwood Wigan have been by far the best. So thorough and professional. Kath has been an absolute star, so patient and understanding. All the staff are so friendly and approachable both over the telephone or in person. I wouldn't hesitate to recommend them to sellers, buyers, landlords or tenants. Thanks Northwood

Nicola · 2 January 2018

Agent replied · 31 December 2024

Nicola, Thank you very much for your kind words and feedback; it means a lot to me and my team when our efforts are recognised. Steve Adams Director, Northwood (Wigan) Limited

1/5

Google

I would strongly advice anybody from using this letting agency. They put my rent up 3 x in 18 months by £175 WITHOUT the landlord knowing who is actually disgusted with them herself . Because of this I've handed in my months notice and Northwood are trying every trick in the book not to refund my rent owed and deposit. Do not rent from northwood

Andrew · 10 October 2024

Agent replied · 31 December 2024

Dear Mr Birchall Thank you for bringing this to our attention. However, we do not recognise this tenancy and believe there may be some confusion with another Northwood office. Our team is committed to providing a professional and transparent service, including full communication with both landlords (where required) and tenants regarding any changes to rental terms. We take all feedback seriously, so if there’s any way we can help clarify or assist further, please feel free to reach out directly to our office. We are here to help and are committed to ensuring a smooth experience for all of our clients. If we do not receive a response, we will assume this review has been left in error and would appreciate it being removed. Best regards,

5/5

Google

Very professional customer service from ( Ellie Dower, and her team) and they where very helpful during my application process, I would highly recommend using Northwood Wigan

Steven · 20 July 2025

5/5

Google

Rebecca Hollingsworth was so helpful all the way through went above and beyond what was expected of here,was always there for any questions I had.

Simon · 29 July 2025

5/5

Google

Fantastic service from all the team! Would highly reccommend them to anyone wanting to buy or sell. So professional and helpful yet so friendly. Well done girls especially Nicola, who helped me every step of the way, even with my random questions and Lorraine who let me view the property many times over! Thanks for your help and support ladies. Claire x

Claire · 2 January 2019

Agent replied · 31 December 2024

Claire, thank you for taking the time to leave us your thoughts and I am pleased you were happy - our focus is on helping people find their new home and we are always happy when we help people achieve this. Best regards, Steve Adams, Director, Northwood (Wigan) Limited.

5/5

Google

Would definitely reccommend the team for their speed and professionalism! My tenancy contract was quickly ending and once accepted for the house, Kim did everything she could to get the documents sorted before our moving date! The team were also friendly and helpful on the phone, always ready to sort out any snags. Thank you Northwood Wigan!

Joao · 31 March 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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