Northwood Romford reviews

★★★★★ 5/5

Google

“I'm not one normally to write reviews, but I cannot thank Sharon and her manager enough for everything, they went above and beyond to help me with my move! They are an amazing team, very professional and efficient in their services and deal with empathy intact! Sharon has been excellent my one point contact and surely she won’t be judgemental but will cross all extends to help ⭐️ Sharon has restored my faith in estate agents, surely angels like Sharon and her supportive manager who approved her actions to support me⭐️do exist still in this materialistic world⭐️I would highly recommend them! Most importantly I feel one woman empowering another woman in time of needs~so surely my piece of advice….. estate agents should employ more and more female staff who can sense and feel for female clients traumas…. one going through. To emphasise I have never had staff like Sharon in last 15 years in my multiple dealings with several estate agents in this country. For me she is my god sent angel⭐️

Puja · 30 April 2024

★★★★★ 5/5

Google

I have never taken the time to write a review before but my experience of conducting business over six years with Brian King-director of Northwood Romford- is a very positive one; he is professional,personable,reliable and has a good understanding of my needs;he goes out of his way to help.I value the advice and support he has given, and continues to give me.I am completely satisfied by the service and efficiency that both him and his staff provide and highly recommend his company.

Diane · 29 April 2023

★★★★★ 1/5

Google

Hi, anyone got any message or update from Northwood Romford insolvency agent? I am a landlord, last 4 and half years I was with Northwood. They never ever paid my rent on time . Now my rent is overdue for 13 days. When I called some time someone answered and shouted at me. They say contract head office. No answer from head office, no reply for email. I am really under stress. My property is 3 bedrooms house Last four years they are not even paying a two bedroom house rent . No rent review, tenants say they are taking direct debit from their account. One day their head office say go to ombudsman. Landlord please be aware, don’t put your property to this agency. Thanks

London · 11 December 2024

★★★★★ 1/5

Google

****LANDLORDS BEWARE**** Do not trust this agent with your property unless you want to be lied to and ripped off. I trusted SCOTT WILDING and his team to rent out my property and have been left with a large amount of damage done to the property, no notice period of the tenant moving out and definitely no rent guarantee. They charged me £360 saying that all the locks at the property had broken, as it transpires, the police had broken the doors to get their tenant out of the property. When I asked why the cost of the locks had been charged to myself, I received no reply. That is the kind of tenant you will be getting from this agency. I believe they were using my property for social housing. I received a call to say that the tenant had left and they were putting another tenant in the property. I advised that if the tenant had left, I would be taking the property back. The rental payments then stopped pretty much straight away, without any notice period at all. I was told that I couldn’t take my keys back for another week as they said that they were painting the walls. When I finally got my keys back there was no painting done at the property whatsoever. When I asked them why I was lied to I got no reply. When I finally got the keys back and was able to check the property it was in a terrible state. It needed an industrial clean, complete decoration throughout and the gardens were completely overgrown. They had also dumped the old tenant’s belongings in the cellar for me to dispose of. I advised them to hold onto the deposit because of the work that needed to be done on the property and they told me that they didn’t take a deposit, and said that all they could do was to offer me £100 towards getting a gardener. I have had to spend a lot of money getting the property into a liveable state again. I am now going to have to go through the process of complaint to the Property Ombudsmen to receive some compensation. Very unprofessional and awful customer service do not use this agent !!!!

Deborah · 2 October 2024

★★★★★ 5/5

Google

I decided to go with Northwoods Romford office to sell my flat as I have generally heard great things about them, it certainly lives up to the mark. Absolutely stream less from beginning to end , no hassle or complications they dealt with everything so professionally which took the pressure off me and made it look so easy. Thank you all at the Romford office I will certainly be dealing with you again in the future. Superb .PositiveResponsiveness, Quality, Professionalism, Value

Gary · 29 April 2022

★★★★★ 5/5

Google

I should really be giving 5 stars, but there is always room for improvement. Dealing with Brian and the team was so straightforward, and they eaven made it simpler by walking you through the entire process. It does also help when you share similar values. Thanks Brian, Sharon and the rest of the team at Northwood.

Dean · 26 March 2024

★★★★★ 1/5

Google

Landlords, avoid at all costs! Northwood's negligence has resulted in serious issues at my property. When attempting address the issues, the branch manager Brian was extremely rude and unhelpful - which is putting things nicely. Despite being on their guarentreed rent/fully managed scheme, the property has gone uninspected for well over a year, which was blamed on Covid-19/Lockdown. I told Brian that I should have at least been informed that property inspections were not going ahead and his response was he "assumed" I would know. The conversation continued with a series of lies and contradicting messages about the state of the property, all in an attempt to not admit any form of liability. I am starting legal proceedings against Northwood, but this review stands as an honest warning to other landlords.

David · 1 January 2022

★★★★★ 5/5

Google

We originally opted for an e-contract but we were not clear how the process would work. Particularly we were concerned about the fact that e-payment of rents and contract completion do not happen at the same time, creating huge uncertainty to us. I realised the problem and went to the branch. It was a Saturday and they were about to close. However, once they understood my concern, Sharon and Brian quickly suggested a workable solution. Sharon, in particular, co-ordinated different parties to get the contract completed in a pragmatic, efficient, flexible and professional way. She went the extra mile and made sure the matter was sorted, even if it meant working overtime. Thanks Sharon and the Romford office for their efficiency and professionalism. I hope the experience after move-in will be as great too.PositiveResponsiveness, Professionalism

Ray · 1 January 2022

★★★★★ 5/5

Google

I have recently used Northwood to rent out my house after they were recommended to me via a friend who had also used them for the past few years. They have been great, my rent has been paid on time each month, and they have always responded to any questions I’ve had very quickly. A special thanks to Brian, Sharon and the rest of the team for going above and beyond and making this a stress free process for me.PositiveResponsiveness, Professionalism, Value

Stacey · 29 April 2021

★★★★★ 5/5

Google

I’ve known Brian from Northwood Romford since 2013 when I first rented a property from him. Until now I am grateful for all the services he’s provided. I’ve recommended a lot of people to Northwood Romford because I know that they won’t and haven’t been let down by the team. I speak very highly of Brian and Adam as they always quick to respond to any queries and their services are at an exceptional level.PositiveResponsiveness, Quality, Professionalism, Value

Hana · 29 April 2021

★★★★★ 5/5

Google

5 stars are very less for Mr.Robert King. I would advice anyone wanting to buy a house or rent a house to go to Northwood Romford for a delightful experience. Robert is very cooperative, patient and always answers your call which no estate agent does nowadays. Even post the sale the follow up was really impressive. I can’t thank Robert enough for his time and assistance.

Jagruth · 5 August 2022

★★★★★ 1/5

Google

Dishonest, rude and highly unprofessional organisation. I received a parking notice for parking outside their office when it was closed! For just 15 minutes, from 18:25, to 18:38. I parked to collect food from the pizza shop next door so had an eye on my car the entire time, had they needed their parking space, I would have happily moved my car immediately. The ticket company euro parking services fined me on the grounds of: “parking on the premises whilst failing to enter registration number at the kiosk on site.” I appealed this immediately as I argued that I could not enter my registration as their office was closed. They rejected my appeal so I got in touch with this office directly. The director called me and I explained how unfair the ticket was. He understood my point of view and took my registration number and said he will contact the parking company. The next day I contacted the office to get an update on the situation, I couldn’t get through after several calls as I was clearly being avoided but my wife managed to get through with her number. During her conversation she was told that they couldn’t do anything about revoking this notice even though I had a conversation with the director himself the day before who said he will do something about it. At the end of their conversation my wife was told that the director would be in the office the next morning so I can discuss the matter with him then. I visited the office the next morning, only to be told the director was no longer in the office. I then recieved a call later in the day from his PA saying that there is nothing they can do about the fine. This company essentially gave me false hope by lying about doing something to revoke this fine when they had no intention of doing so. Unfortunately, I’m now left with a £100 fine to pay because I parked outside a closed office only to visit a shop next door. The funny thing is, the estate agents do not receive a single penny from this fine! Ironic how an estate agent is happy for people to potentially receive CCJ’s over not paying unfair parking notices which adversely affects their chances of obtaining a mortgage.

Faraz · 30 April 2024

★★★★★ 1/5

Google

These agents are very rude & Money Grabbers. I parked my car by mistake in front of the office at night time around 7:30pm when their office was closed. They send me a parking ticket of £60 through their camera. I called them and explain them But these crooks refused to help and said i must pay them. May be this is a new way to make money for this estate agent. Avoid them and Raise your voice so no other can be their prey

Asif · 26 March 2024

★★★★★ 1/5

Google

Do NOT trust this company! I am a landlord and Northwood have not paid 'guaranteed rent' on 3 properties. Where is the guarantee in this? They do not answer the phone or reply to any emails. Will take legal action against them now. AVOID.

Raj · 6 December 2024

★★★★★ 1/5

Google

As of today the 15th of Nov, I am officially in debt because Northwood has refused to pay me. This has been happening for the past 4 months at least, where they have been paying late. This month is the worst so far. We email/call and get no reply. I would mention that for the past 7 years that we have been using Northwood, we have had exceptional service, It's a shame that it has now come to this. If they are having liquidity issues, the least they can do is communicate and let us know exactly when we would be paid, not replying to emails or picking calls is absolutely unprofessional and shameful. I would not be renewing my contract once this current one ends.

Mayowa · 19 November 2024

★★★★★ 1/5

Google

I gave my property in good condition. With all safety certificates gas electric report, and appliance cooker. And all works in good Now I see the tenant started to damage my property in 3 months time since she came in. She started to damage window handle bathtub handl, carpet With underlayer 85% in good conditionmissing on the living room now the carpet missing, also painted radiator, painting wall without asked permissions, and etc etc etc. Also, fake called gas smell, because tenant doesn't know how to use the gas cooker. I received called from Sharon about gas smell, I gave my instructions to her to call emergency gas service from British gas or from havering council, which they're faster in the area for emergency gas situation. and tell the tenant to evacuate the property and close the main gas valve (normal procedure). Sharon prefers to call their contractor rather listen my instructions, And convinced me. I tried to refuse it her and Fallow my instructions but she wouldn't listen 👂 me, Results it wasn't any gas leaking and gas smell. Only false alarm from tenant. She doesn't know how to use the cooker. Results the Northwood charge me almost £100 for call-out from their expensive contractor. I was angry an upset because Sharon didn't mention even about expensive contract call-out So I called them. Mr Steve pickup the phone. Useless. He Dump the case to Sharon. Which she told me they will response to me soon and try to reduce the price from their expensive contractor call-out. Nothing happened. I try to call the manager Mr Brian directly and. I hope will do something about this matters in my property and look after my property. I hope the tenant not ruined my property. Because the deposit will not be good enough to repair all the damage. At moment I manager to repair it the damage window handle bathtub handle, trickle vent etc etc by my self with my personal contractor I give 1 🌟at moment Let me see in future what other things No rent on times I must go in presente every month. Because the never answered my email messages and call 📞 Contra already finished. They refused give back my property never rent review after 3 years. My property worth now 1.300 per month They still give me £825 they don't want increase No apologise for delay. No information. No call no messages. Useless

Matteo · 19 November 2024

★★★★★ 5/5

allAgents

"I'm a landlord who..."

I'm a landlord who currently uses the Romford branch and they are in a league of their own, I honestly cannot speak highly enough of them. From the moment I met Brian I knew I was making the right decision selecting Northwoods, he is a true professional, who explained the whole letting process to me in detail and even answered my queries after working hours. Sharon has provided me with great support and has gone above and beyond to keep me sane through some stressful times. I would like to thank her for all her help. She is very hard working, honest and super efficient and always gets back to me straight away making sure we stay well informed. Although this review only allows me to comment on two members of the team I have always found every member of staff to be extremely helpful when contacting the office. I wouldn't use anyone else and recommend them to anyone for either buying, selling or rental.

Tommy · 15 December 2017

★★★★★ 1/5

Google

as a landlord i would not recommend this company as they are very late paying the rent to you, my tenant also tells me that northwood take ages to respond to any queries, the last 4-5 months my rent has been 2-3 weeks late and this month is 2 weeks overdue already and you can never get to call them on phone as phone always goes to voicemail and they never call you back

Mark · 19 November 2024

★★★★★ 5/5

allAgents

Excellent customer

The process was made effortless from beginning to end. Brian went out of his way to help with any issues. Was really worried about renting out the property but the pain was taken out of it by Northwood. Would definitely recommend them

Simon · 6 October 2019

★★★★★ 5/5

Google

Fantastic team. Couldn't help me enough. Amazingly helpful and comforting. Update. Having been affected financially by Covid and depression, I found that I need some help and support from Northwood. I would like to personally praise both Brian King and Sharon Toulson for their utter compassion and a service way above and beyond what I would have expected. I would advise anyone who is looking for both rental and properties to buy, that they have a serious conversation with the guys here as the service you get is too marque. Thank you

Matt · 1 January 2022

★★★★★ 5/5

allAgents

"I would like to say that it..."

I would like to say that it was a pleasure to dealing with Brian and the team. They were professional and courteous throughout the process, and used their expert knowledge to progress the transaction to a successful conclusion. The team always responded in a timely fashion, answered queries and provided fantastic support when needed. Thank you Brian and the team at Northwood Romford and I will certainly recommend them to any prospective buyer, seller, landlord or tenant.

Peter · 31 August 2015

★★★★★ 5/5

Google

Having used their rent scheme for many years with no issues I thought I would use their services to sell the property. The valuation process and viewings were handled by them and offers also. The handholding by Robert King made the difference and I would recommend him and Northwood Romford

Stuart · 29 April 2023

★★★★★ 5/5

allAgents

"I have been using Northwood..."

I have been using Northwood Romford for the last five years and have always found Brian and his team to be approachable, friendly, helpful, professional and very knowledgeable. They help me run my Buy to Let portfolio and take a lot of the headaches away by their proactive approach. The guaranteed rent scheme takes away the stress of collecting the rent from the tenants and Northwood are extremely competitive in their rates too.

Gerry · 27 August 2015

★★★★★ 5/5

Google

Northwood are brilliant. They helped us to find a home in only a few day and we are delighted with the professional yet friendly service we received. A big thank to Brian and his team at the Northwood Romford branch for everything. You have made our dreams come true and I highly recommend Northwood to anyone looking for a home. These guys are the best you will not be disappointed.

Mrs · 2 January 2019