Trusted Agent profile · Romford
Verified
★★★★★
117 reviews across 2 platforms
11 Victoria Road, Romford, RM1 2JT
Part of Northwood, see every office.
Northwood's office in Romford, at 11 Victoria Road, is rated 3.6 out of 5 across 117 reviews on two platforms, including 94 Google reviews rated 3.4.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
allAgentsMy Personal Opinion of
The manager and other members of staff of Northwood, Romford are thoroughly professional and they always accomplish their task in an exemplary manner. I commend them to their consistent resolve to work. The degree of their commitment to customers provides the entire satisfaction. I testify to the very high opinion I have formed of Northwood, Romford.
5/5
allAgents"My Personal Opinion of..."
The manager and other members of staff of Northwood, Romford are thoroughly professional and they always accomplish their task in an exemplary manner. I commend them to their consistent resolve to work. The degree of their commitment to customers provides the entire satisfaction. I testify to the very high opinion I have formed of Northwood, Romford.
5/5
allAgentsI would definitely recommend
I would definitely recommend Northwood Romford. They were extremely helpful In all aspects of letting out my property. I have always let out my property my self, but felt under the current climate I definitely needed some help. And I was recommended to use Northwood by a family member. Brian in particular made everything so easy for me.
5/5
allAgents"I would definitely recommend..."
I would definitely recommend Northwood Romford. They were extremely helpful In all aspects of letting out my property. I have always let out my property my self, but felt under the current climate I definitely needed some help. And I was recommended to use Northwood by a family member. Brian in particular made everything so easy for me.
5/5
GoogleI relied on northwood romford ..and they did not let me down ..they found me a grait apartment just Wear I wanted to live ... Brien king ..and Adam..grait people ..and the administration is top notch ...buying or renting I would recommend Northwood romford as I have used them for bothe and I am extremely HAPPY BIG THANK YOU TO ALL THE NORTHWOOD TEAM ...Charles MaybankPositiveResponsiveness, Quality, Professionalism
Thank you for your kind words, they are always appreciated.
5/5
allAgents"I have been letting out a..."
I have been letting out a property through Northwood in Romford for around 8 years, and have found them helpful and reliable throughout. The staff are always courteous, and their guaranteed rent scheme takes the hassle out of rent collection and arranging tradesmen to do any necessary work. I would recommend them if anyone asked me for a letting agent.
5/5
GoogleI have found Northwood Romford to be Professional and helpful and always willing to go the extra mile.PositiveResponsiveness, Professionalism
Thank you for your review we always try our best.
1/5
GoogleDo not give your property to this estate agents ! Payments are late, they don't keep on top of the maintenance or the property nor inform you there is a issue until your property is ruined! Brian s a lier and gives out contracts to the tenants that you haven't agreed! And sharon is rude ! And this is the landlord on a friends accountNegativeResponsiveness, Quality, Professionalism
Dear Mr Adams, Thank you for your review. We are sincerely concerned that you are not a satisfied customer, however we feel a mistake may have been made as we have no record of a Mr Adams as a Landlord or Tenant. Should this complaint have been made on behalf of another please make contact with our Romford Office so that we can discuss this matter further. Kind regards Northwood Romford Office Dear 'Mr Adams' We have looked through all of our recent correspondence and now know which of our valued landlords you are. As You rightly state there were occasions when your payment was received a day or so late. This was during the concerning global pandemic that we all faced as a Nation, when our Staff were working from Home as were all the Banking staff. The clearing system as a whole was under a huge strain throughout the whole country. Most of our Landlords were very grateful they did not suffer financially and I can confirm you received every payment due to you, in full, within the 14 day period as stated in our contract. I can also confirm there was a maintenance issue at your property and you kindly arranged for a contractor to attend, investigate and repair. However, the reason they could not gain access was because the Tenant's in situ suffered the worse kind of bereavement of a very close family member. It was an extremely sad, stressful and heart rendering time for the Family and household repairs, understandably, were not high on their list of priories and access to your Contractor was put on hold. We as a Company were understanding of this and any additional damage caused by problem (a small leak on the toilet) to the skirting board was repaired and paid for by us as a Company to go some way to make up for any delay that occurred. We are now pleased to say all is now in order, although the Family in question are still very much struggling to come to terms with their loss. Simply put, Brian does not lie and Sharon is not rude, but we do accept that you found the whole episode very frustrating and this may be your view of our responses on occasion. We hope this clarifies our position and assure you we are trying our very best to accommodate the best interests of both our Landlords and Tenants at all times. Kind regards Northwood Romford
1/5
GoogleAs of the 26th November I’m also still waiting for my rents to be paid!!!! How can I pay my mortgages if I’m not receiving any rents!! Same as the lady in the last review, my rent payments are getting later and later! No reply to emails, not answering calls or WhatsApps.
5/5
GoogleBrian King is an excellent professional and i would recommend him to anyone. He is shows attentiveness, patience and he always puts you as a priority. We appreciate his services and hope he gets all the recognition he deserves.PositiveProfessionalism
5/5
allAgents"I have now been using..."
I have now been using Northwood Romford to manage my property for a couple of years and I would certainly recommend them. Brian King in particular gives great customer service and is a pleasure to deal with. I have found him to be honest, knowledgeable and very responsive.
1/5
GoogleTotal rubbish agency if you are a tenant they always mess you around on repairs. They never get back to you when they say they will they feed you a load of old nonsense. I have had 2 so called supervisors say to me over the past few months about a fence repair. "Well if you don't like it then you know what you can do" I have even been accused of damaging the fence myself. I have been a model tenant with them for over 10 years now and it is the same old story with them everyone something needs doing. I would give them minus stars if possible. Now having finally getting ot into a new place the thieves are refusing to pay my 1 months extra rent back that I paid at the begining. I paid 2 months rent upfront
5/5
allAgentsI have just moved into a flat
I have just moved into a flat recently after finding myself in a difficult situation. I must say Northwood were most helpful in regards to the whole process. I would like to say thank you to Brian and he's team for making it all possible
5/5
allAgents"I have just moved into a flat ..."
I have just moved into a flat recently after finding myself in a difficult situation. I must say Northwood were most helpful in regards to the whole process. I would like to say thank you to Brian and he's team for making it all possible
5/5
allAgents"Excellent customer..."
The process was made effortless from beginning to end. Brian went out of his way to help with any issues. Was really worried about renting out the property but the pain was taken out of it by Northwood. Would definitely recommend them
1/5
GoogleI have received an email from the head office say that an insolvencies agency will contact you on Monday. Thant's mean they are bankrupted and we all lost our money. I went to the office yesterday , It's closed.
5/5
GoogleI would recommend, got myself a nice apartment with them for a 6 month contract and not much deposit, amazing deal..!!
Thank you fir your five star review and kind words.
5/5
GoogleRenting is a very new experience for me. Brian King and Adam made the whole thing so easy. It was a case of handing over the keys and they did the rest. Very professional.
5/5
GoogleI have been a private tenant with northwood romford for 11years I had no problems with them each time I call for a repairs there get on to it straight away.and their are all helpful and polite. I recommend northwood.PositiveResponsiveness, Quality, Professionalism, Value
Hi Helen, thank you for your kind review, it is much appreciated.
5/5
allAgents"I dealt with Brian, he walked ..."
I dealt with Brian, he walked me through all the stages, leaving me feeling relaxed and that the property was in capable hands. Answered all questions I had, in a timely manner. Can not thank him enough.
4/5
GoogleI have found Brian and the team very helpful over the last 10 plus years. If you are looking for a good service and guaranteed rent. This is the company for you.
1/5
GoogleHow this company have business I do not know!!! So I’m interested in a property they have placed on right move, so I call them (5/6 times) and get no answer so I decided to email them to find out more details. It takes 2 days for someone to come back to me and it’s a text with a date and time for a viewing. I then try calling again no answer so I email back to say ok I’m happy to go ahead with the viewing (even though it’s not what I asked) but can I make it at 6 rather then half 5 and get no response. I then call again and this time I get an answer but told there’s no one in lettings. I mean come on talk about lack of customer service!!
1/5
GoogleI am a Landlord and they have been late on their guaranteed rent payment for the past 5 months. The service has really deteriorated in the last 2years.
5/5
GoogleNorthwood have provided an outstanding service to me with regards to renting out my property, especially during these very difficult times. In particular, Sharon in the office has been incredible with a professional, efficient and all round friendly service. 5*PositiveQuality
Thank you very much for your kind words, we are please to be of service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood's Romford office has 117 reviews across two platforms: 94 on Google, 23 on allAgents.
Northwood Romford is rated 3.6 out of 5 across all 117 reviews, and 3.4 out of 5 on Google from 94 reviews.
Northwood Romford, 11 Victoria Road, Romford, RM1 2JT.
