Northwood Basingstoke reviews

★★★★★ 5/5

Google

I'm so glad that after months of viewings with disinterested unhelpful letting agents, I've been lucky enough to be offered a tenancy in a well kept lovely flat with Northwood, Basingstoke. It is such a refreshing change to deal with such efficient and friendly staff who are reassuring and treat tenants so well. I would recommend them to any tenants who are fed up with battling to get things done with letting agents, and actually have a pleasant experience!

Elizabeth · 13 March 2025

★★★★★ 5/5

Google

Have lived in a rental property managed by Northwood Basingstoke since 2018 and have always found them to be professional and timely with their responses. The staff are friendly and do their best to address any concerns I have, keeping me updated on progress. I am informed well in advance of any property inspections and routine maintenance enabling me to make arrangements to be home or for my dogs to be out. I have been impressed with their conduct and recommend them.

Melanie · 3 February 2025

★★★★★ 1/5

Google

Our initial 1 year with Northwood was fine with good communication from staff and all, until Jardian entered into the picture. Every periodic inspection was an exhaustive process, raising issues most of which were existing before we moved in to the property. We had to spend hours finding old pictures and explaining them all.1 month after one of those inspections, we were told that they will visit us to check something the handyman fixed recently for which we agreed to be home to receive them. On the day, when we were busy with our work, we suddenly realized someone broke into our flat, only to see her casually walking in the property after she opened it with her set of keys. She then proceeded to inspect the entire property again and sent us another list of random issues. Not even a lame explanation or whatsoever when we asked why she had to inspect for the second time in a month without even informing us and use her keys without even knocking on the door even after we said we will be home to receive her. It's like they can say/do whatever they want to. One can only imagine how the end of tenancy process will be. We were charged for random things with ridiculous rude replies when we tried to negotiate. Thanks to Mydeposits scheme, we received over 60% of our claim. We are spending our time for one last time in writing this review and would see what the management had to say about all this? Wouldn't be surprised if they said any of it didn't happen. Edit: You are disappointed because we shared our experience? Every single thing we mentioned was on records and there is lot more that's not included here, you should probably check your emails again to see the kind of relationship you maintained with us instead of acting like nothing happened. And probably train your valued employees to not personally harass tenants so you don't have to call their experience as personal attack and can value their opinions too.

SV · 7 September 2024

★★★★★ 1/5

Google

Our initial 1 year with Northwood was fine with good communication from staff and all, until Jardian entered into the picture. Every periodic inspection was an exhaustive process, raising issues most of which were existing before we moved in to the property. We had to spend hours finding old pictures and explaining them all.1 month after one of those inspections, we were told that they will visit us to check something the handyman fixed recently for which we agreed to be home to receive them. On the day, when we were busy with our work, we suddenly realized someone broke into our flat, only to see her casually walking in the property after she opened it with her set of keys. She then proceeded to inspect the entire property again and sent us another list of random issues. Not even a lame explanation or whatsoever when we asked why she had to inspect for the second time in a month without even informing us and use her keys without even knocking on the door even after we said we will be home to receive her. It's like they can say/do whatever they want to. One can only imagine how the end of tenancy process will be. We were charged for random things with ridiculous rude replies when we tried to negotiate. Thanks to Mydeposits scheme, we received over 60% of our claim. We are spending our time for one last time in writing this review and would see what the management had to say about all this? Wouldn't be surprised if they said any of it didn't happen. Edit: You are disappointed because we shared our experience? Every single thing we mentioned was on records and there is lot more that's not included here, you should probably check your emails again to see the kind of relationship you maintained with us instead of acting like nothing happened. And probably train your valued employees to not personally harass tenants so you don't have to call their experience as personal attack and can value their opinions too.

Smiley · 6 September 2024

★★★★★ 1/5

Google

Our initial 1 year with Northwood was fine with good communication from staff and all, until Jardian entered into the picture. Every periodic inspection was an exhaustive process, raising issues most of which were existing before we moved in to the property. We had to spend hours finding old pictures and explaining them all.1 month after one of those inspections, we were told that they will visit us to check something the handyman fixed recently for which we agreed to be home to receive them. On the day, when we were busy with our work, we suddenly realized someone broke into our flat, only to see her casually walking in the property after she opened it with her set of keys. She then proceeded to inspect the entire property again and sent us another list of random issues. Not even a lame explanation or whatsoever when we asked why she had to inspect for the second time in a month without even informing us and use her keys without even knocking on the door even after we said we will be home to receive her. It's like they can say/do whatever they want to. One can only imagine how the end of tenancy process will be. We were charged for random things with ridiculous rude replies when we tried to negotiate. Thanks to Mydeposits scheme, we received over 60% of our claim. We are spending our time for one last time in writing this review and would see what the management had to say about all this? Wouldn't be surprised if they said any of it didn't happen. Edit: You are disappointed because we shared our experience? Every single thing we mentioned was on records and there is lot more that's not included here, you should probably check your emails again to see the kind of relationship you maintained with us instead of acting like nothing happened. And probably train your valued employees to not personally harass tenants so you don't have to call their experience as personal attack and can value their opinions too.

Srivani · 2 September 2024

★★★★★ 5/5

Google

Northwood, Basingstoke. For the first time as a tennant i feel like an agent cares about us. Responses to a couple of plumbing and boiler issues have resulted in a plumber on the doorstep within a couple of hours and these weren’t emergencies either. Every email answered within minutes if not hours. Every minor query answered or resolved. This is in our experience as tennants very unique. I cannot recommend their services highly enough. From the lady that showed us around the property to all on the maintenance team, fast, efficient, friendly and professional service. Very satisfied tennants. Colin & Jules, Monk Sherborne

Colin · 23 September 2025

★★★★★ 5/5

Google

I've been with Northwood for 10 years. My life has taken me away from central Basingstoke for now. So I decided to rent out my house here through them in the meantime. I have had a super service at all the times. They are very helpful and professional. They have always kept in touch. This was particularly important when there is an issue. I have found they have raft of very able and reliable tradespersons who I know can to sort out any problems at very competitive rates. Also they have managed to find suitable tenants throughout the period. I trust them explicitly. I recommend Northwood, Basingstoke, without hesitation to anybody.

Nigel · 8 July 2024

★★★★★ 5/5

Google

Northwood estate agents took on the sale of our apartment following a disappointing episode with another agent. Beth gave me confidence that Northwood could do what we wanted in a reasonable timescale and at a price that was attractive and certainly higher than our previous agents. Beth kept us informed through the viewing process and the eventual sale and without fail responded to us when we had a query. It wasn't only Beth, other staff members assisted in her absence and we were very pleased with their service and professionalism. I will certainly use them again in the future.

Deb · 5 August 2023

★★★★★ 5/5

Google

I used Northwood again and I don't regret. They are on a top level as usual! Thank you, Beth and the team at Basingstoke! ---- Incredible professionalism. Polite, supportive and well organized. My wife and me were first time buyer and we were in a hurry because were expecting our first child. Beth help us not only with speeding up the process with the sellers, solicitors & etc. but emotionally as well. Thank you very much, Beth!

Krasimir · 5 August 2023

★★★★★ 5/5

Google

I want to express my gratitude for Northwoods' excellent support in letting our property. They've kept us well-informed, responded quickly to our messages and calls, making the whole process easy and stress-free. I highly recommend Northwoods to anyone interested in buying or letting a property. A big thank you to Beth, Charlotte, Juliana, and Carly for their help!

Marcie · 8 July 2024

★★★★★ 5/5

Google

We both bought and sold our last house with Northwood and their excellent agent/assistant manager Beth. Northwood are professional and accessible; their promotional material is slick without resorting to the nauseous property-worship that some agents resort too. Beth in particular is an asset to her profession, always helpful and available. Whenever other parts of the chain started to drag their feet, Beth kept the momentum going and she was a sensible intermediary for when our buyers had a few unorthodox requests. As for the sale, Beth managed to secure a significant margin above asking price that allowed us to also reach up in the market. Overall, while moving is always going to stressful and money is always going to be a driving factor, Beth and co made it as bearable as possible.

JonahTheBard · 1 January 2023

★★★★★ 5/5

AllAgents

"I leased my flat through..."

I leased my flat through Northwood's guaranteed rent scheme for about seven years before selling it through Northwood. There were a few glitches early on in the rental period with receiving monthly statements but these were resolved when Northwood switched to a better provider. Otherwise, I can't really fault them. Beth was my main point of contact and was friendly, helpful & communicative. When I raised concerns, they were acted on. As for the sale process, I can't praise them highly enough. I would use them again in a heartbeat! Getting the sale across the line was immensely stressful due to solicitors and difficulties with the chain. Carly and Jardian at Northwood not only put up with my angst like champions, they went to bat on my behalf time and time again. Above and beyond! There's a part of me that honestly misses talking to them every day!

Tim · 13 November 2024

★★★★★ 5/5

Google

We originally approached Northwood Basingstoke with the intention of renting our house when we moved. I found Beth to be helpful informative and although clearly a good sales professional, not pushy at all. We decided eventually to sell the property, and after meeting with a few locally, we saw the the standard big ties, big bravado, big claims and small... ideas! I contacted Beth not realising Northwoods did sales too, to explain our change of mind and Beth explained they could help. The price was competitive, and although every estate agent locally told me that Northwood was the wrong choice, and only know how to rent, clearly Basingstoke estate agents are scared of the skills the ladies at Northwood have, because frankly they were fantastic. When Beth was away, Charlotte looked after us, and they obviously work well together as a team and actually communicate! The short story... - They arranged multiple viewings when they said they would and marketed at the price that other estate agents said we would not achieve. - We achieved over the asking price and had multiple offers, None of which were for lower than the asking price. - The stayed in touch with us and helped when we were trying to get updates from the buyer solicitors, and not once were we made to feel like a burden to them. Estate Agents often have a bad rep for attitude and the way they work, often with good reason. Beth and Charlotte at Northwoods Basingstoke are leading the way people want an agent to act. Thank you to both of you and the team.

Ed · 5 August 2022

★★★★★ 5/5

Google

I have used Northwood Property in Basingstoke for a number of years and have always found their services to be highly professional, prompt and one which really takes the hassle and stress out of renting a property. Carly, Beth and Charlotte provide a real and valuable ' personal touch' which you don't get from some other letting agents. I would highly recommend Northwood in Basingstoke to anyone who wants a great service from a friendly and professional team.

Brian · 5 August 2022

★★★★★ 5/5

Google

Northwood Basingstoke have provided an exceptional lettings service of my property under Carly for the past 8 years. Carly has been highly professional, supportive, informative and knowledgeable of all legislation changes with an excellent level of detail coupled with a personal approach. Carly, with her colleagues Jardian and Beth, have continued to provide an exceptional service resulting in the successful sale of my property. I cannot recommend Northwood Basingstoke highly enough. Thank you all

Spring · 5 November 2024

★★★★★ 5/5

Google

My parents and I had an excellent experience with Northwood Estate Agent. My parents were having difficulty finding a place to rent at Basingstoke. We approached Northwood Estate Agent. That was the first time I spoke to Charlotte. From the start to the completion, Charlotte guided us in every step until my parents signed their tenancy agreement. Charlotte was very professional, knowledgeable, polite, patient, understanding and reliable. We are very grateful for her great customer service.

Shisira · 5 August 2022

★★★★★ 5/5

Google

I rented a property through Northwood Basingstoke for the last 11 months and I cannot fault them at all. Beth and the team have always been very professional and whenever anything needed doing they had it done straight away. Our Check in and Check out process was so straight forward and very professional and our deposit was returned within a few days of leaving the property. I would highly recommend Northwood Basingstoke and would not think twice about using them again. I would like to say a HUGE thank you to everybody at Northwood Basingstoke for all your hard work.PositiveProfessionalism

Richard · 1 January 2022

★★★★★ 5/5

Google

I bought my house through Northwood Estate agents recently. If I have to describe them in one word, I'll say "exceptional". They were brilliant from start to finish. I dealt with Beth and Carly mostly and I just can't fault them. I would 200% recommend them. Thank you Northwood Estate agents, Basingstoke, for all your help in ensuring our purchase went through smoothly.

Abigail · 5 August 2023

★★★★★ 5/5

Google

We've just bought a property and our experience with Northwood was extremely pleasant. Everyone there had a very friendly and professional attitude but one person stood up and we want to send our gratitude to Beth Allatt. She has gone above and beyond in the way she supported us during the past months. She kept all the parties well informed and had a proactive attitude. Unfortunatelly, the seller's solicitors have not done their job properly and there was a lot of stress for both the seller and us. But Beth made this transaction possible. We would highly recommend them .PositiveResponsiveness, Quality, Professionalism, Value

Florina · 1 January 2021

★★★★★ 5/5

Google

I chose Northwood to sell my property in Basingstoke after meeting with several local agents. I received weekly updates on advert views, enquiries, viewing requests etc. When enquiries dropped, Northwood were quick to analyse similar local properties and suggest a more appropriate asking price. Despite a difficult market, I received an acceptable offer from the first couple to view my property and the sale went through relatively smoothly. Beth tenaciously and regularly chased up the solicitors on both sides to progress the sale to completion as soon as possible. I would have no hesitation in recommending Beth and the team at Northwood to anybody looking to sell a property locally.

TK · 2 January 2020

★★★★★ 5/5

Google

We have rented a property through Northwoods over the last 30 months or so and have always found the staff we dealt with to be polite and responsive to any issues that we have had and I’m pleased to say we got our deposit back within 48 hours. Many thanks To Carly, Beth and the team

Graham · 5 December 2024

★★★★★ 5/5

Google

We have just bought our first home and had a fantastic experience with the staff at Northwood Basingstoke, in particular Jessica, Jardine and Carly. They couldn't do enough including the small touches like giving us a care package when we collected the keys. They really helped to make the stressful experience of moving, less stressful. Really lovely people.

Saira · 6 September 2024

★★★★★ 5/5

Google

Northwood provided first class customer service when we sold our property. The sale was protracted (no fault of Northwood) but they chased regularly for updates and liaised with all parties throughout the process. Beth and Carly were efficient and helpful - nothing was too much trouble for them. We cannot recommend Northwood Basingstoke highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Sandra · 1 January 2022

★★★★★ 1/5

Google

Don't do it. Any problems you have they will do nothing about. Worst agency I've ever been with. Everything is blamed on the tenant and charged.

H · 8 July 2024