Northwood Basingstoke reviews

★★★★★ 5/5

Google

Great estate agent, we've just moved into our new home and we've always felt very well looked after with Northwood. Beth in particular has been very organised and always at the end of the phone to answer any questions we had. We were kept constantly up to date and had very speedy responses from her from our emails too. Highly recommended!

Laura · 2 January 2020

★★★★★ 5/5

Google

We choose Northwood to let our property based on their excellent reputation and we are very happy with the quality of service. We have been kept up-to date quickly with any issues and they have been professionally resolved. Would highly recommend.

Martin · 1 January 2023

★★★★★ 5/5

Google

A fantastic, friendly team who are always really helpful, responsive and pro-active. A pleasure to deal with.

Nick · 1 July 2024

★★★★★ 5/5

Google

Thought the five and a half years we were with Northwood, they’ve been great. Whenever we had a problem it got sorted very quickly.

A · 10 February 2024

★★★★★ 5/5

Google

A really smooth experience from start to finish. Professional, helpful, polite and efficient. Highly recommend.

Tamsin · 8 July 2024

★★★★★ 5/5

Google

Really personable and responsive. Very helpful and knowledgeable. Would definitely recommend the whole Northwood team.

Esme · 8 July 2024

★★★★★ 5/5

AllAgents

"Completed sale during..."

We sold a property during lockdown. All thanks the team at Basingstoke office. They kept both parties informed throughout and we completed on 22nd April. I would recommend them most highly, as a result of their efforts.

Susan · 19 May 2020

★★★★★ 5/5

Google

Thought the five and a half years we were with Northwood, they’ve been great. Whenever we had a problem it got sorted very quickly.

Sean · 1 January 2024

★★★★★ 5/5

Google

Rented with Northwood for about 2.5 years. Dealt mainly with Beth during the tenancy who was always really friendly and turned around requests quickly anytime they were made. Both me and my ex were always kept informed of progress irrespective of who raised anything. Good team and would recommend.

Kieran · 1 January 2021

★★★★★ 5/5

Google

I have now bought, sold and rented properties through Northwood, the staff are all lovely, professional and concise. When ever I have experiences with other estate agents I know I am not getting the same level of service, would highly recommend A*

Mark · 1 January 2022

★★★★★ 1/5

Google

Blunt, unreliable and never call back, got called but i was driving (on Bluetooth) so asked to call back me back in 10 minutes, this unfortunately didnt happen. I called them in the evening only to be greated by an individual with what I can only describe as completely fedup and didnt really want to be taking my call, gave my details to get a call back but this again didnt happen. Having called them again the following day i was asked alot of quistions about income ect and at no point did they mention that the property we originally contacted them about was not available for a viewing until six weeks later because they are fully booked.. Obviously its pointless viewing it in six weeks time as it will be no longer available, why not tell me straight away at the beginning of the bloody call. My wife also got an email saying they had tried calling her yet there was no missed call, she gave them my number but still took them two days to call. If you would like nothing more than having your time wasted, give them a call. If you like to deal with people who just don't give a damm, give them a call. Do you enjoy the feeling of pure fustration? guess what folks, Yes, give them a call To experience all of lifes unhealthy emotions, you can find it right here, just pick up and dial.

EddieTheCat · 2 January 2020

★★★★★ 1/5

Google

I used to find it unfair that letting agents got a bad reputation. How swiftly things change. I'm sure Northwood are fantastic for landlords but I strongly recommend any prospective tenant's use serious caution when looking to rent through Northwood. In seven years of renting, never have I lived in such a poorly managed house with such ingrained issues. Of course, being the tenant's, these were our fault and thus we must pay... UPDATE: After disputing the deposit repayment, we were awarded over 60% of the money originally withheld from us.

Jack · 2 January 2020

★★★★★ 5/5

AllAgents

"I have been given an..."

I have been given an excellent service. I have the Guaranteed Rental Option. My house has been looked after for almost 10 years, and during that time they have been very professional and helped with all aspects of renting. Repairs have been discussed, I have been able to carry them out, or get my own quote and then compare with their quote, to get the best price. They have gone above and beyond to help me make the most money for my property.

Tony · 15 November 2019

★★★★★ 5/5

Google

Excellent service allways from the team

Barbara · 8 July 2024

★★★★★ 5/5

Google

I've used Northwoods for over 5 years now and I know that I can trust them with my property. Whenever there's an issue they are quick to get to the bottom of it and quick to contact me. I can't fault them!

Hilary · 1 January 2021

★★★★★ 5/5

AllAgents

"Rental and..."

We originally rented, and then after three years sold our property, all through Northwood. From start to finish, the whole experience has been wonderful. The ease of the original rental, the management of our property during the rental period was so painless. Any issues were dealt with swiftly, and without fuss or bother. This was especially important to us, as we lived oversead. At the end of the rental, we had decided to sell our property. The girls made a seamless transformation from renting to selling. They kept us informed on a regular basis (often ahead of our solicitor), of progress. This carried on until the final exchange. Should we return to the UK, and need to rent or buy, we would certainly use their services without a second thought.

Steve · 29 July 2018

★★★★★ 5/5

Google

Charlotte was great at getting answers for our queries and arranging viewings. Very good customer service

Mark · 5 August 2022

★★★★★ 5/5

Google

I've been a tenant of Northwoods now since 2014 and I can say that I am extremely happy with the service I have received. Any problems with the property have always been dealt with promptly and professionally. The staff and very helpful and always friendly. Would recommend.

Richard · 2 January 2019

★★★★★ 5/5

Google

Very good, rented a property with them. Responsive to any issues. When I moved out they contacted me about when my deposit would be returned. Was in my account within the hour. Everyone I interacted with was pleasant 👍🏼😊 …

John · 1 January 2021

★★★★★ 5/5

Google

An extremely professional team. They answered all my concerns and provided fantastic support whilst I was renting out my property and during the selling process. I would thoroughly recommend them to anyone renting or selling a property.

Ian · 2 January 2020

★★★★★ 5/5

Google

I’ve been a tenant of Northwood’s for 7+ years now and we’ve never had any problems. Nothing is ever too much of a problem, they’re always willing to help and are always very responsive. Thanks everyone!

Sian · 2 January 2020

★★★★★ 5/5

Google

Jardian recently helped me go through the process of renting my first home. She is really friendly and helpful and always willing to answer my questions. It's been a really smooth transition with her help. I would definitely recommend Northwood and Jardian.

Joseph · 9 July 2023

★★★★★ 5/5

Google

Fantastic service and professionalism from the whole team at Northwood. I would highly recommend them.PositiveQuality, Professionalism

Nicola · 1 January 2023

★★★★★ 4/5

Google

Beth was always very kind and helpful and would go the extra mile to help us.

Ruby · 2 January 2020