Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have rented from Northwoods for just over a year now.What a fantastic team at Basingstoke.From the very first time I spoke with them i was impressed with the friendly,professional staff.If anything has gone wrong in the house they are instantly in touch,keeping me updated with prompt visits from professional tradesmen.
I can highly recommend Northwood Basingstoke especially Beth and Carly.
Elanor · 1 January 2021
Agent replied · 31 December 2024
Thank you so much for your lovely review Elanor, we really appreciate the great feedback!
★★★★★ 5/5
GoogleI can highly recommend Northwood Basingstoke.
Beth and Carly had been extremely helpful and professional throughout a challenging sale. (Due to my solicitors Muve)
Constant communication and updates throughout the whole process.
I will be back in contact with Northwood Basingstoke when I go on to sell the property.PositiveResponsiveness, Quality, Professionalism, Value
Gary · 1 January 2022
Agent replied · 31 December 2024
Thank you so much for your brilliant review Gary, we wish you the best of luck in your new home!
★★★★★ 1/5
GoogleAfter living in a property for over a year, I noticed the property had a damp issue. I spoke with Northwood who arranged a cleaner to clean the mold. This did not resolve the problem and a friend and I spent months regularly cleaning the mold. Eventually it was discovered that there was a leak in the roof and that roofers were required to fix the roof. Northwood asked me to clean the mold before the roofing survey arrived which suggested to me they were trying to hide the problem from the landlord. I then refused to let anyone enter the property until I had a third party inspect the mold problem of which I have every right to seek that third party assistance, then Northwood issued me a section 21 eviction notice rather than deal with the ongoing mold problem this property has. The mold was caused by a previous tenant wallpapering over the bathroom vent. I will be glad to never live in another Northwood property after this experience.
John · 9 July 2023
Agent replied · 31 December 2024
We are surprised by this review, as some of its contents factually incorrect. The following corrections need to be made:
1) The leak in the roof is not related to the condensation in the property. This leak was not 'eventually discovered'. In actual fact, you reported to us via email on the 5/9/22, that during a thunder storm you had noticed water leaking from a light fitting in the hallway. To the best of our knowledge, we have dealt with this this maintenance issue.
2) Northwood did not arrange a cleaner for you for the mould. The cleaner was arranged after a property inspection, in which it was clearly obvious that support was required. The cleaner was instructed for the entire property and not condensation issues as these were not apparent at this time.
3) You were not asked to clean the mould before the roofing survey, you were asked to clean the mould due to a lack of ventilation in the property after a routine inspection.
4) The property owner is fully aware of the ongoing roof issues, as this is a freeholder building responsibility and not an issue with the individual flat.
5) We have never received a third party mould report from you.
6) The section 21 notice was not served as a result of anything mentioned in your review. Furthermore, you actually emailed your notice to us and later withdrew it.
7) You are the first tenant who has lived in the property. The only other person who has lived in the property, is the property owner. You have already been told this via email.
8) We are shocked by your final comment as this is not the first property you have rented through Northwood.
We are very surprised to see this review as communication has always been open and we have written evidence, third party involvement and verbal communications which contradict your review entirely.
★★★★★ 5/5
GoogleNorthwood have been letting our property for a few years now. The service has been good and professional but more recently our experience with Beth Allatt has been outstanding. Beth has gone above and beyond in the way she has managed our property and we could not be more pleased.
Kiran · 1 January 2021
Agent replied · 31 December 2024
Thank you so much Kiran. We are really pleased you are happy with the service!
★★★★★ 5/5
GoogleWe used Northwood to sell our property this year and were very pleased with the level of service Beth and her team provided. We were updated weekly by Beth who was very transparent and made the sale rather stress free.PositiveResponsiveness, Quality, Professionalism, Value
Jon · 1 January 2022
Agent replied · 31 December 2024
Thank you very much for your review Jon!
★★★★★ 5/5
GoogleMy mother recently sold her property and Northwood represented her. She had never done this before and Beth was there every step of the way. She answered the many questions and went above & beyond being an 'estate agent'. Thank you!PositiveResponsiveness, Professionalism
Mandy · 1 January 2022
Agent replied · 31 December 2024
Thank you so much for your review Mandy, we really appreciate the lovely feedback. We hope your Mum settles in well to her new home!
★★★★★ 5/5
GoogleAbsolutely nothing is too much for this team! Prompt responses to any and all communication and they have consistently treated me with respect and courtesy. All requests, no matter how small, have always been taken seriously and accommodated where possible. I highly recommend Northwood Basingstoke. Best Lettings Agent in Hampshire!
Sally · 2 January 2020
Agent replied · 31 December 2024
Thank you so much for such a lovely review!
★★★★★ 5/5
GoogleMy experience with Northwood has been pleasant, they have been quick to respond to my emails, polite and very proffesional.
Because of this, I will be looking at Northwood first the next time i require a property.
Ta very much Northwood Basingstoke.PositiveProfessionalism
Ian · 1 January 2021
Agent replied · 31 December 2024
Thank you for your kind review- we look forward to helping you find your next home!
★★★★★ 5/5
GoogleUsed Northwoods Basingstoke for about four years to manage letting our house and then selling it. The staff were always professional and friendly. They kept us well informed while we had tenants in the house and during the sale period. We would certainly recommend them.
Andrew · 2 January 2020
Agent replied · 31 December 2024
Thank you so much for this amazing review Andrew. We miss having you to talk to! Please get in touch if you ever need our services in the future.
★★★★★ 5/5
GoogleWe are using Northwood to rent our current property. They have been great throughout the whole process, they have been quick and reliable in dealing with everything we have required. Beth has been really helpful and nothing has ever been too much trouble. Highly recommend.
Matt · 2 January 2020
Agent replied · 31 December 2024
Thank you so much for your review Matt, we really appreciate it!
★★★★★ 1/5
GoogleThey are only helpful when it looks good for them. I asked them to fix my broken door after I was burgled and they done nothing about it until I became completely homeless they then changed the locks and stuck an abandonment notice on my property.. as they were aware of homelessness I wasn't able to put my belongings anywhere. They gave me two weeks to find somewhere for my belongings to go. I've just recently moved into a new property and asked them to send my post (bank card and bank letters) they agreed so i sent them my new address.. howevere after I sent my address they then ignored me... Having no reply I pressumed they hadn't done anything about it and just ignored me again👀 I emailed them today and I was told it's not promised to get my post (understandable) but instead of informing me about this before sending my post they sent it out anyway... And only spoke to me when I emailed them myself the SECOND time.. I didn't have a fire alarm fitted for almost 2 years after asking numerous of times about it in the property... having children its a leagal requirement (with or without kids it's a leagal requirement) I had windows that didn't open. And open socket with wires hanging out in my living room... The list goes on! Nothing was done about any of it since I was living there after numerous of emails were sent... We even said we would go through leagal advice and take action if it wasn't sorted and still got nowhere... Will never rent from them again. Definitely take advantage of the vulnerable that's for sure. Would not recommend to anyone.NegativeResponsiveness, Quality, Professionalism, Value
Carolanne · 1 January 2022
Agent replied · 31 December 2024
Northwood Basingstoke acknowledge this review. Unfortunately, we are unable to comment or address these claims whilst legal proceedings, damage claims and neighbour complaints are ongoing.
★★★★★ 5/5
AllAgents"Faultless..."
As a first time landlord, I was a little scared at what I was entering into. Everyone I dealt with at Northwoods put me at ease, and nothing was ever too much trouble for them. I cannot speak highly enough of both Carly and Beth, who also dealt with the sale of the property, and would recommend Northwoods to anyone looking to either rent or sell a property in the Basingstoke area.
Happylandlord · 30 October 2018
★★★★★ 5/5
GoogleRenting my new home with Northwood has been super quick and easy. Juliana has been helpful and friendly all the way through and whenever I've contacted the office, everyone I have spoken to has been just as great!
Natasha · 1 January 2024
★★★★★ 5/5
GoogleWhat’s so unique about this estate agent is their level of customer service is so good you feel more like a valued person looking for a home than just another customer. Every single need was met no matter how ridiculous. I wanted a big bath, I got it. My circumstances changed suddenly and they were there with a plan b and so many reassuring phone calls that at no point did I ever feel that I was never going find something. Honestly hats off to Beth and Abbie and the rest of the team at Northwood. Above and beyond is quite the understatement!PositiveResponsiveness, Quality, Professionalism, Value
Ol · 1 January 2021
Agent replied · 31 December 2024
Thank you so much for your lovely comments!
★★★★★ 5/5
AllAgents"We have been renting a..."
We have been renting a property with Northwoods for just over 1 year. They are by far the best in the industry in terms of service delivery, commitment and a willingness to go that extra mile . The Basingstoke branch ( Carly and Beth) have been exceptional! Nothing has been to much trouble, we feel totally confident in them both. We would highly recommend Northwoods of Basingstoke!
Andrew · 11 December 2019
★★★★★ 5/5
GoogleWe had a positive experience with everyone at Northwood's that we dealt with throughout our time as tenants.
Their professionalism, excellent communication and prompt handling of maintenance issues contributed to a stress free and enjoyable tenancy.
We would highly recommend them to others!
LAUREN · 8 July 2024
Agent replied · 31 December 2024
Thank you Lauren. We hope you have settled in to your new home well.
★★★★★ 5/5
GoogleWe moved into our new place in October 2025, Northwood were the estate agent and they've been nothing short of amazing, all of their correspondence has been well informed and very prompt. Couldn't recommend highly enough.
Sam · 21 October 2025
★★★★★ 5/5
GoogleNorthwood have been incredible from start to completion of my sale. Beth and Jardian both offered bespoke support and showed great care and professionalism. Would highly recommend.
Sam · 4 January 2026
★★★★★ 5/5
GoogleBeth and David were professional and always happy to help through out the process of buying our first home through Northwood. Thanks for all the extra viewings! 👍 …
Alex · 2 January 2020
Agent replied · 31 December 2024
Hi Alex, thank you very much for the lovely review. We hope you are settling in well!
★★★★★ 5/5
GoogleI rented a property from Northwood and they have been the best estate agents I have dealt with. They were polite, friendly and professional.
I found my privacy was always taken into consideration and they were always extremely helpful and responsive when I had a queries or needed assistance.
The check out was the quickest and easiest I have ever done and would recommend using NorthwoodPositiveResponsiveness, Professionalism
Gemma · 1 January 2022
Agent replied · 31 December 2024
Thank you so much for your lovely review Gemma. We really appreciate your excellent feedback.
★★★★★ 5/5
GoogleI have used Northwood to manage my rental property for three years now and have been very happy with their service. Their rent guarantee package is perfect for me as I live overseas and want a full management package with no stress. They are always friendly and responsive and take good care of the property and my tenants. Highly recommend!PositiveResponsiveness, Quality, Professionalism
Anna · 1 January 2022
Agent replied · 31 December 2024
Thank you so much for taking the time to write this review. We really appreciate it!
★★★★★ 5/5
GoogleRecently rented a property from them. Everything was quick, stress free and communication was prompt. Would recommend.
Stacey · 1 January 2021
Agent replied · 31 December 2024
Thank you so much Stacey.
★★★★★ 5/5
GoogleRented a property through them for 2 years. Have always been quick to fix any issues i've had in terms of broken appliances etc. Friendly and reasonable team of people who work there, would recommend to anyone. :)
Jess · 5 August 2023
Agent replied · 31 December 2024
Thank you for your review Jess.
★★★★★ 1/5
GoogleIt is honestly one of the worst Estate Agents I've ever had the mis-pleasure to encounter.
No communication between the staff running the tours, and the staff taking the calls. Supposedly a bridge between you and the landlord, but in reality more of an obstacle and a hinderance.
Go somewhere, better yet, anywhere else
Lunch · 8 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
