Every review we hold for the West Norwood office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe manager has described here the situation only as he sees it, trying to make only other people at fault, whilst conveniently excluding his own behaviour. During the very last hours before signing, he chose to give the property to someone else (due to my trying to renegotiate price - as is normal). If this man was half decent, he would have tried helping by saying ‘if you negotiate further, you’ll lose the sale’. He instead chose the option that would result in making himself more money ("we have received a considerably higher offer" - quote). He wasted £500 of my money and 3 months of my time. Be aware that Stuart is all about the money. He will not hesitate in destroying your sale at the last minute, if he thinks he can make himself more profit (which is what he did to to me). Avoid this untrustworthy and unpleasant man - be warned, do not buy anything from him.
C · 26 November 2025
Agent replied · 26 November 2025
As a 'cash' buyer, you delayed for over 3 months. You changed your mind several times during the purchase problem. We tried to help at all times. On the day of exchange you promised to visit our office and sign your documents. Unsurprisingly you failed to keep you word, didn't show up here or at your solicitors. Probably you feel that renegotiating the price on the day of exchange is a good idea. You ignored our emails for a week, even after we informed you the property was back on the market. Ultimately, we informed you that the vendor had finally had enough of your delays and we are now selling it with another buyer. You fail to keep your word or your promises. Other agents should beware of your time wasting.
★★★★★ 5/5
GoogleRobert was a delight to deal with from start to finish. He is calm, professional and goes above and beyond. He is incredibly easy, pleasant and straightforward. All in all, the opposite of the expected typical caricature of a London Estate Agent While I hope to be in my new home for quite some time, I wouldn’t hesitate the use Robert in my next property chapter.
Mark · 4 November 2025
Agent replied · 9 November 2025
Hi Mark, thank you very much for the 5 star review. We are very pleased that you have had such a good experience with us, and do please keep in touch too. Enjoy your new home.
★★★★★ 5/5
GoogleSam is an excellent assistant manager. Very professional, attentive, and quick to resolve my concerns. Truly appreciated; I’m very impressed with Sam's problem-solving skills. He handled the tenant complain very efficiently and made the whole experience smooth; Sam exceeded my expectations with his dedication and attention to detail. Thank you for making my experience great and I wil highly recommend him to anyone;
Mohammed · 14 November 2025
Agent replied · 18 November 2025
Hi Mohammed, thank you very much for taking the time to leave such a positive review for Sam. We are thrilled that he made it a very positive experience for you.
★★★★★ 5/5
GoogleArjan made finding a rental in London surprisingly easy. He's genuinely down to earth and friendly. He was highly informative throughout, communicated frequently, and kept everything moving smoothly. The referencing process was super efficient and hassle-free. Highly recommend working with him at Northwood. I've rented a few times in London now, and it's never ever been this positive of an experience - Thank you, Arjan!
Max · 24 October 2025
Agent replied · 9 November 2025
Hi Max. We are delighted that you had such a positive experience with Arjan, and thank you for taking the time to leave the review.
★★★★★ 5/5
GoogleI would like to express my sincere thanks to Arjan for his outstanding help in finding me a one-bedroom flat. The whole process was completely effortless thanks to his professionalism and efficiency. Arjan was extremely helpful, responsive, and knowledgeable throughout, making everything smooth and stress-free.
I truly appreciate his dedication and support, it was a pleasure working with him. Highly recommended!
Subi · 23 October 2025
Agent replied · 9 November 2025
Hi Subi, thank you very much for leaving such a positive review of Arjan. We all appreciate your kind words.
★★★★★ 1/5
GoogleThe manager Stuart Williams has described here the situation only as he sees it, trying to make only other people at fault, whilst conveniently excluding his own behaviour. During the very last hours before signing, he chose to give the property to someone else (due to my trying to renegotiate price - as is normal). If this man was half decent, he would have tried helping by saying ‘if you negotiate further, you’ll lose the sale’. He instead chose the option that would result in making himself more money ("we have received a considerably higher offer" - quote). He wasted £500 of my money and 3 months of my time. Be aware that Stuart is all about the money. He will not hesitate in destroying your sale at the last minute, if he thinks he can make himself more profit (which is what he did to to me). Avoid this untrustworthy and unpleasant man - be warned, do not buy anything from him.
Carl · 10 February 2024
Agent replied · 9 February 2025
As a 'cash' buyer, you delayed for over 3 months. You changed your mind several times during the purchase problem. We tried to help at all times. On the day of exchange you promised to visit our office and sign your documents. Unsurprisingly you failed to keep you word, didn't show up here or at your solicitors. Probably you feel that renegotiating the price on the day of exchange is a good idea. You ignored our emails for a week, even after we informed you the property was back on the market. Ultimately, we informed you that the vendor had finally had enough of your delays and we are now selling it with another buyer. You fail to keep your word or your promises. Other agents should beware of your time wasting.
★★★★★ 5/5
GoogleI would like to thank Arjan for proving an excellent services in finding my studio flat. The process was clear from start to the end and he was very supportive throughout it.
Anasztazia · 19 November 2025
Agent replied · 25 November 2025
Thank you very much for your 5-star review of Arjan, Anasztazia. We are delighted that we found you a new home and wish you a very happy time there.
★★★★★ 1/5
GoogleThe manager Stuart Williams has described here the situation only as he sees it, trying to make only other people at fault, whilst conveniently excluding his own behaviour. During the very last hours before signing, he chose to give the property to someone else (due to my trying to renegotiate price - as is normal). If this man was half decent, he would have tried helping by saying ‘if you negotiate further, you’ll lose the sale’. He instead chose the option that would result in making himself more money ("we have received a considerably higher offer" - quote). He wasted £500 of my money and 3 months of my time. Be aware that Stuart is all about the money. He will not hesitate in destroying your sale at the last minute, if he thinks he can make himself more profit (which is what he did to to me). Avoid this untrustworthy and unpleasant man - be warned, do not buy anything from him.
Carl · 1 January 2024
Agent replied · 31 December 2024
As a 'cash' buyer, you delayed for over 3 months. You changed your mind several times during the purchase problem. We tried to help at all times. On the day of exchange you promised to visit our office and sign your documents. Unsurprisingly you failed to keep you word, didn't show up here or at your solicitors. Probably you feel that renegotiating the price on the day of exchange is a good idea. You ignored our emails for a week, even after we informed you the property was back on the market. Ultimately, we informed you that the vendor had finally had enough of your delays and we are now selling it with another buyer. You fail to keep your word or your promises. Other agents should beware of your time wasting.
★★★★★ 5/5
GoogleI'm extremely happy with the assistance given to me by Northwood West Norwood agency and especially Sam Hamza help with my Tenants application License ensuring a smooth process.
Peter · 12 November 2025
Agent replied · 18 November 2025
Hi Peter, thank you very much for the 5-star review for Sam here. We are delighted he was able to provide the help and assistance needed for you.
★★★★★ 5/5
Google‘Julie is always available to help when needed and responds even when she’s not in the office!
Thank you so much for your support.
Oumou · 2 November 2025
Agent replied · 9 November 2025
Thank you Oumou for your 5 star review. We are very grateful and also very happy that you have had such a positive experience with Julie.
★★★★★ 5/5
GoogleOur property manager, Julie has been very helpful over the last 3 years. Always responding quickly and sorting things out in good time.
Emma · 30 October 2025
Agent replied · 9 November 2025
Hi Emma. Thank you very much for the 5 star review, it's much appreciated by both Julie and all of the team here.
★★★★★ 5/5
GoogleDuncan Burge was our agent for a flat sale. He was responsive, proactive and gave us helpful, pragmatic advice. If I had to sell again, I’d use this agency and would recommend it to others. Duncan’s experience in the field was apparent. I particularly valued his dedication and flexibility with responding to communications given I work odd hours. He really got the show on the road, thanks!
R · 1 January 2024
Agent replied · 31 December 2024
Many thanks for that great review. I always have the mobile turned on and make myself available to vendors in the evenings and at weekends. We aim to provide an excellent customer service.
★★★★★ 5/5
AllAgents"Robert's calm, efficient..."
I have the pleasure of working with Robert from Northwood, to manage the letting and maintenance of our flat and now prepare it sale, and I couldn’t be happier with the experience. From the very beginning, Robert has been professional, approachable, and incredibly efficient. Every question I have, no matter how small, has been answered promptly and with genuine care. I feel Robert is supporting me to achieve what we need to with the property.
Eileen · 21 February 2025
★★★★★ 5/5
GoogleJulie from Northwood Dulwich has been an amazing property manager. Great communication and very responsive to concerns.
Khiyanne · 14 November 2025
Agent replied · 18 November 2025
Hi Khiyanne. Thank you for taking the time to leave Julie such a positive review. We are happy you have had such a good experience with her and Northwood.
★★★★★ 1/5
GoogleNorthwood Dulwich treated me terribly when I left the property that I had loyally rented for more 19 months. They tried to claim £585 from my deposit without negotiation for so called professional cleaning and redecoration of the lounge. Thanks to the DPS I managed to recover the majority of my deposit because they exposed the claims to be false. It’s companies like this that tarnish the reputation of honest, trustworthy property management companies. I would not recommend using this company at any cost.
Julian · 13 June 2025
Agent replied · 2 July 2025
When you left, an independent inventory check out was done. This was given to the landlord to decide on deductions. You tried to claim all of your deposit back. As you and the landlord could not agree, this was sent to the DPS to resolve. The DPS gave some money to you and some to the landlord. So we protected our client, the landlord, from tenants like you that do not return the property in the same condition.
All our actions were directed by the landlord. It is not for us to decide on deductions. We fully documented the condition of the property before and after your tenancy.
★★★★★ 1/5
AllAgents"Avoid at all..."
Northwood Dulwich treated me terribly when I left the property that I had loyally rented more 19 months. They tried to claim £585 from my deposit without negotiation so called professional cleaning and redecoration of the lounge. Thanks to the DPS I managed to recover the majority of my deposit because they exposed to be . It’s companies like this that tarnish the reputation of honest, trustworthy property management companies. I would not recommend using this company at any cost.
Mr · 12 June 2025
Agent replied · 20 August 2025
Your review is very inaccurate. We work for the landlord. The check out clerk identified multiple issues with the house after you left. The landlord asked for them to be rectified and to claim on the deposit. You disagreed. This is what the DPS is for, to resolve disagreements. You wanted all of your deposit back, but the DPS agreed that some of the problems were caused by you and our landlord was compensated. Your disagreement is with the landlord, not us as the agent. You are claiming a problem with our fees, but as a tenant you do not pay us any fees.
★★★★★ 5/5
GoogleSam has been very helpful in resolving any queries I have and is always so polite
Anne · 31 October 2025
Agent replied · 9 November 2025
Hi Anne-Marie, thank you for your review, that's great! We are very pleased that you have had such a good experience with Sam.
★★★★★ 5/5
GoogleJulie is a very responsive and helpful property manager for us!
Izzie · 26 November 2025
Agent replied · 17 December 2025
Hi Izzie. Thank you very much for your review and kind words about Julie.
★★★★★ 5/5
GoogleArjan was extremely helpful and the process was stress free.
I · 17 November 2025
Agent replied · 18 November 2025
Hi. Thank you very much for the 5-star review for Arjan. We are delighted the process was stress free and you got the help required, it's always great to hear.
★★★★★ 5/5
GoogleI used Northwoods as a buyer of a property. Duncan was responsive, professional and personable throughout the process. It's clear the team have a lot of experience in the local area and pride themselves on it. I've got plenty of good advice which I'll be using going forwards in my new property!
Dub · 23 May 2024
Agent replied · 31 December 2024
Many thanks for the review - much appreciated!
★★★★★ 5/5
GoogleI was very impressed with the support and experience of Northwoods in selling my one-bedroom flat. I auditioned a number of local agents and looked at online alternatives, and Northwoods were far and away the best. Duncan was full of ideas for ensuring that the property was attractive to buyers and once an offer was accepted, he was always available throughout the selling process, which was at times bumpy. His advice was good and made working through it all that much easier.PositiveResponsiveness, Quality, Professionalism, Value
Lucian · 1 January 2022
Agent replied · 31 December 2024
Thanks Lucian - I am so glad we sorted everything out for you.
★★★★★ 5/5
GoogleSam is a very effective communicator and problem solver, at Northwoods
Tomah · 29 October 2025
Agent replied · 9 November 2025
Hi Tomah. Thank you for taking the time to leave Sam such a positive review, it's very kind of you.
★★★★★ 5/5
GoogleJulie is a great property manager
Eniola · 12 December 2025
Agent replied · 17 December 2025
Hi Eniola, thank you very much for your review and kind words about Julie too.
★★★★★ 1/5
GoogleI came across a property listed on Rightmove and promptly enquired about it. I received an email from Arjan, who asked me a few questions, which I quickly responded to. However, after mentioning that I am currently not working due to a disability and receive housing benefits, my emails were completely ignored.
I later noticed the flat in question had been reduced in price, so I emailed Arjan again, expressing my strong interest in viewing the property. I also asked if I was being rejected due to receiving housing benefits, which would be discriminatory and unlawful. Unfortunately, I was ignored yet again.
What’s frustrating is that I was fully able to afford the higher rent, but they would rather reduce the rent and leave the property empty than consider me as a tenant simply because I am not currently working. This experience has left me feeling disheartened and unfairly treated, especially as discriminating against someone for being on housing benefits is illegal.
I would not recommend this estate agency, as they seem to lack professionalism, responsiveness, and an understanding of equal opportunity practices.
Edited to answer owners response. My name isn’t Scarlett and I don’t have any pets which I clearly stated in my ignored emails
Loogle · 4 February 2025
Agent replied · 16 January 2025
Hello Scarlett, I am sorry that Arjan did not respond. Unfortunately the lease on the building does not allow pets, and you stated you have a small dog. Arjan should have clarified this. He kept your details in case another property came available in your budget. He will now remove you from our list of available applicants.
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