Trusted Agent profile · West Norwood
Verified
★★★★★
272 reviews across 2 platforms
493 Norwood Road, West Norwood, SE27 9DJ
Part of Northwood, see every office.
Northwood's office in West Norwood, at 493 Norwood Road, is rated 4.7 out of 5 across 272 reviews on two platforms, including 246 Google reviews rated 4.7.
Northwood West Norwood is the award-winning local franchise of the Northwood Group. Northwood Forest Hill have won the Best Agent Award for customer service in SE27 every year since 2017, including Gold for all of London in 2024. As part of the Northwood Group (winner of the best agency in the country for many years), we pride ourselves on excellent customer service, clear and honest communication, and accurate valuations. Famous for our unique Guaranteed Rent service, we also offer all traditional lettings services from Tenant Find to Full Management, and also provide Block Management services. We are also very active with property sales, helping our clients achieve a smooth sale at the best price.
Every review we hold for the West Norwood office, from every platform, shown as written. First names only.
5/5
GoogleNorthwood is really great! The whole process was professional, straightforward, and clear. Thank you Arjan for being so helpful and accommodating!
Thank you very much for your kind words, Sian. We are delighted that you had such a positive experience with Arjan, and that the process went so well.
1/5
GoogleI have just called this company to get a rough idea of how much a 2 bedroom property would cost in the West Norwood area to buy. I was told that they could not give me anything without a valuation. I said that it was only a rough idea that I required and asked why. The person who answered the phone stated that he did not know who I was. I was only asking a general question and nothing specific. I was really taken back with his answer and attitude. I called a couple of other agents, their answer was much more helpful. I have 2 properties in that area that I am thinking of selling and I will definitely not use Northwood West Norwood. I do not even want to give 1 star.
Hello SweetP, I'm sorry you did not get the service you expected. 2 bedroom properties in the area vary from £250k to over £500k. Its impossible to give you a value for your properties without seeing them. I have listened back to the call (all calls are recorded), and we explained this situation. Good luck with your sale. Stuart Williams Director
5/5
GoogleWe bought our first flat through the Northwood West Norwood office and were grateful for their assistance, professionalism and expertise. Arjan was particularly helpful and listened to our preferences and answered any questions promptly.
Hi Miriam, thank you very much for your review. We are delighted to hear you had such a good experience and we wish you and your partner all the very best in your new home too.
5/5
GoogleArjan and Robert were very helpful in our purchasing process. Helping to push things forward and facilitate quick communication between us and the seller! Would recommend!
Hi. Thank you very much for your kind words regarding Arjan and Robert. It's been a real pleasure to deal with you and we all wish you all the very best and lots of happiness in your new home.
5/5
GoogleI cannot say a bad word against Robert, Torri or Arjan, as all three worked very hard to complete the sale and kept me informed throughout the process, even with my many questions. Keeping me informed on all updates in a professional manner. Hat off to them all and thankful to have such a well organised team to help for my sale. Thank you all
Thank you very much for your kind review of our Front Office Sales Team. We are thrilled that they provided such a first class experience for you.
5/5
GoogleOverall a smooth experience with Northwood. Arjan was helpful and quick to respond, and upfront for everything.
Thank you very much for your brilliant review of Arjan here, we all do very much appreciate the feedback, and are very pleased that you experienced such a good service too.
5/5
GoogleRobert at Northwood has been brilliant to deal with. Lovely chap! Taking his time to explain everything and utterly professional and good humoured. Thanks Robert.
Hi Vincenzo, thank you very much for your review of Robert, that's great to hear that you have had such a positive experience. We are very grateful for your kind words.
5/5
GoogleThe entire team at Northwood West Norwood is outstanding. They go above and beyond every metric to deliver exceptional service. Highly recommend!
Thank you very much for your kind words Zia.
5/5
GoogleArjan was quick, polite, and professional throughout the whole process. Everything was handled efficiently and clearly, making the experience stress-free. Would highly recommend. Thank you Arjan, Jack and Anna!
Hi Jack/Anna, thank you very much to you both for your glowing review of Arjan. We are delighted to be able to provide you with the very best service.
5/5
GoogleArjan has done a fantastic job to find a tenant and ensured a smooth process throughout. Arjan's flexibility and dedication has made the experience as easy as possible. Together with the rest of the team he has secured the best outcome for all parties. Thanks again,
Thank you for your kind words, we are delighted to hear that you had such a great experience with us.
5/5
GoogleThe agency has been super helpful and supportive, in answering my questions. Special thanks to Arjan, who has been very helpful, polite and super professional! Highly recommended!
Hi Mariam, thank you very much for your kind words and 5 star review, we are delighted that Arjan was so good for you.
1/5
GoogleThe manager Stuart Williams has described here the situation only as he sees it, trying to make only other people at fault, whilst conveniently excluding his own behaviour. During the very last hours before signing, he chose to give the property to someone else (due to my trying to renegotiate price - as is normal). If this man was half decent, he would have tried helping by saying ‘if you negotiate further, you’ll lose the sale’. He instead chose the option that would result in making himself more money ("we have received a considerably higher offer" - quote). He wasted £500 of my money and 3 months of my time. Be aware that Stuart is all about the money. He will not hesitate in destroying your sale at the last minute, if he thinks he can make himself more profit (which is what he did to to me). Avoid this untrustworthy and unpleasant man - be warned, do not buy anything from him.
As a 'cash' buyer, you delayed for over 3 months. You changed your mind several times during the purchase problem. We tried to help at all times. On the day of exchange you promised to visit our office and sign your documents. Unsurprisingly you failed to keep you word, didn't show up here or at your solicitors. Probably you feel that renegotiating the price on the day of exchange is a good idea. You ignored our emails for a week, even after we informed you the property was back on the market. Ultimately, we informed you that the vendor had finally had enough of your delays and we are now selling it with another buyer. You fail to keep your word or your promises. Other agents should beware of your time wasting.
5/5
GoogleI would like to thank Arjan for proving an excellent services in finding my studio flat. The process was clear from start to the end and he was very supportive throughout it.
Thank you very much for your 5-star review of Arjan, Anasztazia. We are delighted that we found you a new home and wish you a very happy time there.
1/5
GoogleThe manager Stuart Williams has described here the situation only as he sees it, trying to make only other people at fault, whilst conveniently excluding his own behaviour. During the very last hours before signing, he chose to give the property to someone else (due to my trying to renegotiate price - as is normal). If this man was half decent, he would have tried helping by saying ‘if you negotiate further, you’ll lose the sale’. He instead chose the option that would result in making himself more money ("we have received a considerably higher offer" - quote). He wasted £500 of my money and 3 months of my time. Be aware that Stuart is all about the money. He will not hesitate in destroying your sale at the last minute, if he thinks he can make himself more profit (which is what he did to to me). Avoid this untrustworthy and unpleasant man - be warned, do not buy anything from him.
As a 'cash' buyer, you delayed for over 3 months. You changed your mind several times during the purchase problem. We tried to help at all times. On the day of exchange you promised to visit our office and sign your documents. Unsurprisingly you failed to keep you word, didn't show up here or at your solicitors. Probably you feel that renegotiating the price on the day of exchange is a good idea. You ignored our emails for a week, even after we informed you the property was back on the market. Ultimately, we informed you that the vendor had finally had enough of your delays and we are now selling it with another buyer. You fail to keep your word or your promises. Other agents should beware of your time wasting.
5/5
GoogleArjan was great, he has been very helpful and responsive. He made the whole process very easy, thank you!
Thank you for your wonderful feedback about Arjan! We're delighted he made the process easy and was so helpful.
5/5
GoogleI'm extremely happy with the assistance given to me by Northwood West Norwood agency and especially Sam Hamza help with my Tenants application License ensuring a smooth process.
Hi Peter, thank you very much for the 5-star review for Sam here. We are delighted he was able to provide the help and assistance needed for you.
5/5
GoogleI've had a lot of help from the team at Northwood, particulary Julie Cahill and also Robert Sayers.Julie has proved very knowledgeable about organising the period between the tenants leaving and getting the property ready for marketing, with helpful advice, arranging decoration quotes etc. Basically guiding me through the whole process.
Thank you very much for your brilliant review of both the Tenancy Management and Sales Department too. We really value your custom and do appreciate this feedback.
5/5
Google‘Julie is always available to help when needed and responds even when she’s not in the office! Thank you so much for your support.
Thank you Oumou for your 5 star review. We are very grateful and also very happy that you have had such a positive experience with Julie.
5/5
GoogleThanks for all the support and kindness , we would recommend anyone that is looking to rent a property to get in touch with the Northwood West Norwood agency team , very helpful and professional. Thanks again for guiding us all the way till the contract being signed .
Thank you very much for your kind words and brilliant review of the rental process with us. We are delighted and thrilled to have been able to have provided such a good service to you.
5/5
GoogleOur property manager, Julie has been very helpful over the last 3 years. Always responding quickly and sorting things out in good time.
Hi Emma. Thank you very much for the 5 star review, it's much appreciated by both Julie and all of the team here.
5/5
GoogleExcellent service provided and communication. Big thank you to Arjan for providing a smooth experience.
We are grateful for your kind words about our service and communication. Thank you for recognizing Arjan's excellent work.
5/5
GoogleDuncan Burge was our agent for a flat sale. He was responsive, proactive and gave us helpful, pragmatic advice. If I had to sell again, I’d use this agency and would recommend it to others. Duncan’s experience in the field was apparent. I particularly valued his dedication and flexibility with responding to communications given I work odd hours. He really got the show on the road, thanks!
Many thanks for that great review. I always have the mobile turned on and make myself available to vendors in the evenings and at weekends. We aim to provide an excellent customer service.
5/5
allAgents"Robert's calm, efficient..."
I have the pleasure of working with Robert from Northwood, to manage the letting and maintenance of our flat and now prepare it sale, and I couldn’t be happier with the experience. From the very beginning, Robert has been professional, approachable, and incredibly efficient. Every question I have, no matter how small, has been answered promptly and with genuine care. I feel Robert is supporting me to achieve what we need to with the property.
1/5
GoogleNorthwood Dulwich treated me terribly when I left the property that I had loyally rented for more 19 months. They tried to claim £585 from my deposit without negotiation for so called professional cleaning and redecoration of the lounge. Thanks to the DPS I managed to recover the majority of my deposit because they exposed the claims to be false. It’s companies like this that tarnish the reputation of honest, trustworthy property management companies. I would not recommend using this company at any cost.
When you left, an independent inventory check out was done. This was given to the landlord to decide on deductions. You tried to claim all of your deposit back. As you and the landlord could not agree, this was sent to the DPS to resolve. The DPS gave some money to you and some to the landlord. So we protected our client, the landlord, from tenants like you that do not return the property in the same condition. All our actions were directed by the landlord. It is not for us to decide on deductions. We fully documented the condition of the property before and after your tenancy.
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