Northwood West Norwood reviews

★★★★★ 5/5

AllAgents

"Arjan was very helpful..."

Arjan was very helpful towards the process of renting the house.

Gabriel · 12 June 2025

★★★★★ 5/5

Google

Hamza did a good job by sorting out the house issues.

Agatha · 13 November 2025

★★★★★ 1/5

Google

Estate agents don't know the property they are renting very well, flat not cleaned throughout before moving in, called multiple times over several months to get repairs done but still nothing, don't adhere to safety standards regarding gas hobs, very slow response times, changed my electricity supplier without telling me, rodent problem not being addressed Edit in response to the owner: that parking permit was not replaced until after I moved in and no cleaners came round beforehand, the hob installers chose to not follow minimum safety clearance guidances (I have this confirmed in an email from you), I have email confirmation that you changed my electricity supplier without telling me, the rodent issue is still a problem

Dr · 1 January 2022

★★★★★ 1/5

Google

This agency is horrible, and the employees are all very rude and they never help with queries. Also they have been very dodgy with information about landlord, nothing is transparent. They are so great they are refusing to give us our deposit back for the property we rented from them and when we rented from them they hid the holes in the floor so we cannot see it until after we rent the place. Don't ever use them if you don't want to deal with unprofessional peopleNegativeProfessionalism

Loredana · 1 January 2022

★★★★★ 1/5

Google

Avoid. Try to set you up using an affiliate (Homeshift) for bills which was a nightmare and have had a 40% rise in broadband cost after a few months. As soon as you move in they stop caring about you. Worst rental experience in 14 years in london. They will try to get you to leave a good review very early on. Give it two months then make your mind up.

Hsifete · 1 January 2023

★★★★★ 5/5

Google

We purchased our first property with Northwood's West Norwood branch and our experience with the agency could not have been better. Duncan was incredibly responsive and helpful, even during the inevitable administrative difficulties of buying a property, and we genuinely don't think we would have got it done without him! Would highly, highly recommend.

Sarah · 1 January 2023

★★★★★ 5/5

Google

Duncan was extremely helpful, patient and transparent throughout this lengthy buying process. He always answered all of our calls and emails and helped tremendously to move things along - thank you very much for all of your help, Duncan!

Chloe · 2 January 2019

★★★★★ 5/5

Google

We were very happy with the service and response time. Julie helped us find a home in just one day, which was fantastic. Communication with her was excellent, she was extremely polite, responsive, and helpful throughout the process. We would definitely recommend her services.

Sylwia · 16 September 2025

★★★★★ 5/5

Google

Arjan is a good professional, he is always available to help, since when I was looking for the room and in different situations I needed his help.PositiveProfessionalism

Carolina · 1 January 2022

★★★★★ 5/5

Google

Arjan was friendly and very professional. It helped me to get a good flat. I am happy with his service!!! I will recommend it!!!PositiveResponsiveness, Quality, Professionalism, Value

Liliana · 1 January 2022

★★★★★ 5/5

Google

I had a great experience renting with Arjan and the team. Their customer service was top-notch - always responsive and helpful with any questions or concerns I had. The rental process was smooth and efficient, and I felt well-informed throughout. I highly recommend their services.

Bea · 28 June 2023

★★★★★ 5/5

AllAgents

"Highly..."

I have had a fantastic experience selling my property with Duncan at Northwood. My property sold after the second viewing and Duncan made the process very easy and contacted me every step of the way through the process. I highly recommend using Northwood to sell your property.

Natasha · 25 March 2023

★★★★★ 5/5

AllAgents

"Robert was very helpful in..."

Robert was very helpful in showing us around, thankyou :)

Lily · 6 March 2025

★★★★★ 5/5

AllAgents

"Helpful, flexible,..."

Always helpful and very friendly service. The staff, Julie Cahill especially is hands-on with all that I have asked of her. Have been with the agency for over 10 years and the service provided has always been excellent. Staying with the agency due to its professionalism in dealing with my property management.

CHRIS · 14 November 2023

★★★★★ 5/5

Google

I have used Northwood West Norwood twice now to purchase a flat in East Dulwich and now a house. Duncan was, friendly, responsive and helpful. He has a lot of knowledge and helped guide the transaction to a positive end. I can recommend Northwoods West Norwood.

Abiola · 1 January 2023

★★★★★ 5/5

Google

The team at Northwood Dulwich is professional, well informed, honest, dedicated and friendly. I found I could ask any question regarding my letting, no matter how big or small, and was offered objective and good advice.

Veronica · 3 January 2014

★★★★★ 5/5

Google

Arjan has been 5* and very helpful. I'm in the process of renting a property with him and so far the process has been OK.

Eduardo · 23 May 2024

★★★★★ 5/5

Google

A year after renting this property, there have been a few issues as any property would have. I am very grateful to Julie Cahill for her professionalism and support in sorting out all the issues. Furthermore, she goes above and beyond to ensure that tenants' needs are met. It is her approach that helps retain tenants, and it also provides them with equal responsibilities in regard to care of the property. Thank YOU, Julie! The first phone conversation gave me the impression that Arjan understands the lettings market and his clients' needs. I found his openness, professionalism and efficiency very impressive and honest. I struggled for more than a month to find a property to rent. The other estate agent were all for a bidding war instead of a first-come, first-serve policy. Finally, I did not have to go through all that hassle with Arjan and Northwood and was able to rent the place in a week. He delivers high-quality customer service, and I gladly recommend him!

Shannon · 1 January 2024

★★★★★ 5/5

Google

This agency is superb! The letting negotiator really handle everything well. Especially the agent that is working with me: Mr Arjan Veseli. Everything went smoothly and I have no problem handling all the documents. He responded really fast as well! It's such an amazing experience.

Priskila · 1 January 2023

★★★★★ 5/5

Google

Arjan is being very helpful. I'm in the process of renting a house with him and the process so far has been very easy, quick and smooth.

Pamela · 5 April 2024

★★★★★ 5/5

Google

Arjan was really nice and helpful, he helped me get a really nice flat without stress. He was so professional and he communicated well about everything. Thank you so much Arjan.

Sarah · 1 January 2024

★★★★★ 5/5

Google

Selling our first home during lock down could have been a tall order, but Duncan helped drum up interest and arranged viewings with minimal interference to us. He set realistic expectations and was very responsive to all our questions. His input and guidance meant we got a quick sale at a price we were happy with and the whole process ran smoothly. Elly and Nick Jamieson, West Norwood

Elly · 1 January 2022

★★★★★ 5/5

Google

Northwood was recommended to us by our neighbour who sold with them. Duncan helped us successfully sell our leasehold flat and I was particularly grateful for his reassurance and support along the way. He was always available for a chat and offered helpful and pragmatic advice when I needed to talk through some aspects of the sale. Highly recommended!

Jeremy · 1 January 2023

★★★★★ 5/5

Google

Arjan was professional and prompt in assisting and helping me secure the tenancy for new home in Lewisham!PositiveResponsiveness, Professionalism

Aida · 1 January 2022