Every review we hold for the Peterborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNorthwood Peterborough have been my Letting Agent for about 16 years and I have found them to be excellent. Very prompt to raise concerns from the tenants or the regular inspections with me and the team of contractors that they usually use are highly competitive on price and the workmanship is very good, allowing the quick and cost effective resolution of any issues.
My tenants have always been really good and have rented my flat for long periods which I believe demonstrates that they feel well supported and that any issues or repairs that arise are addressed immediately through Northwood.
I particularly like Northwood's no nonsense, straight talking approach balancing the needs of the landlord and tenant with ease. I have also found their advice and guidance to be reliable and accurate.
I would highly recommend them as Letting Agents.
Nicky · 28 July 2025
Agent replied · 23 July 2025
Thank you, Nicky, for such a thoughtful and detailed review. Sixteen years is an amazing milestone and we're so proud to have been your chosen letting agent throughout. Your comments about our prompt communication, dependable contractors, and fair approach to both landlords and tenants really sum up what we stand for at Northwood Peterborough. We're especially pleased that your tenants have stayed long-term, a sign of well-managed tenancies and happy homes. Thank you again for your continued trust and recommendation.
★★★★★ 5/5
GoogleNorwood Peterborough have being letting my properties on my behalf for over a decade now . They are very efficient dealing with any property related issues including inspection, maintenance and complying with all applicable regulations. I have always received the rent payments on time with no delays from them .Rebecca the lettings manager and her team are always there to respond to my queries in no time
Pratap · 13 August 2025
Agent replied · 23 July 2025
Thank you, Pratap, for your incredible loyalty over the past decade. It’s wonderful to hear how much you value our efficiency, responsiveness, and attention to detail when it comes to inspections, maintenance, and compliance. We’ll pass your kind words on to Rebecca and the lettings team, they’ll be thrilled! Here's to many more years of working together to keep your property portfolio running smoothly.
★★★★★ 5/5
GoogleI would just like to say that Northwood Peterborough have let out my property for over 5 years and I am very happy with the service they provide. They look after everything very efficiently and this means I do not have to worry about anything. I have had the same tenant for all that time and they also seem to be happy with Northwood. They are a nice, friendly family lettings agent and it is a no brainer for me to cooperate with them as they really look after you. Nice work!
Paul · 5 February 2025
Agent replied · 22 January 2025
Thank you so much for your wonderful feedback, Paul! It’s been an absolute pleasure working with you over these years, and we’re delighted to know that you’re happy with the service we provide. We strive to make the entire letting process as smooth and worry-free as possible, and it’s fantastic to hear that our efforts have made a difference for both you and your tenant. Your kind words mean the world to us, and we truly appreciate your ongoing trust. Thank you for taking the time to share your experience!, The Northwood Peterborough Team
★★★★★ 5/5
GoogleNorthwood Peterborough Estate & Letting Agent has been managing; letting, my 2-bed property, for well over 10 years. I have found the entire team to be extremely professional, knowledgeable, very reliable, very friendly and trustworthy. Special mention to Jill, Andrew, Rebecca and Emma.
Accurate records are maintained concerning all aspects of my property managment and maintenance, Health & Safety Checks etc.
If something needs to be 'fixed' on my property, I'm informed quickly via email and visual evidence and given the option of employing a contractor of my choice. They also have a team of suitably qualified contractors who have carried out recommended maintenance work, identified by Legal Bodies, to a high standard and in a timely manner.
I recommend Northwood Estate Agent highly. Thanks for making the experience far less stressful.
Kumarie · 5 February 2025
Agent replied · 5 February 2025
Thank you so much for your wonderful feedback, Kumarie! It’s truly rewarding to hear that our team’s dedication and professionalism have helped make your experience stress-free over the years. We’re so glad that Jill, Andrew, Rebecca, and Emma have been able to provide the friendly, reliable, and trustworthy service you deserve. Your kind words mean the world to us, and we look forward to continuing to manage your property with the same care and attention., The Northwood Team
★★★★★ 5/5
GoogleNorthwood has transformed how we manage our rental property . Their guaranteed rent service is a game changer , ensuring secure income even when the property is empty .
Their guaranteed rent team is professional and they always keep us informed . They handle everything from finding tenants to ensuring we are fully compliant .
If you’re a landlord seeking reliable property management Northwood is second to none .
Highly recommend !
Thank you to the team at Northwood Peterborough !
Sandra · 18 January 2025
Agent replied · 16 January 2025
Thank you so much for sharing your experience, Sandra. It’s wonderful to hear that our guaranteed rent service has given you peace of mind by ensuring secure, reliable income, even during vacant periods. We’re grateful for the trust you’ve placed in us and are delighted to know that our team’s efforts have made managing your property easier. Your kind feedback means the world to us, and we truly appreciate your recommendation. Thank you again for your continued support., The Northwood Team
★★★★★ 5/5
GoogleNorthwood Peterborough have looked after my rental property for a number of years, they have also been very professional and polite. If there is a problem they source local trades people to undertake the work. They manage all the certificates needed and keep me informed on the state of the property on a regular basis.
Jackie · 20 July 2025
Agent replied · 23 July 2025
Thank you so much, Jackie, for your lovely review! We're delighted to have looked after your rental property for several years and appreciate your kind words about our professionalism and local approach. Making sure everything from certifications to maintenance is handled seamlessly, and keeping you informed throughout, is exactly what we aim for. We're grateful for your continued trust in Northwood Peterborough!
★★★★★ 5/5
GoogleEveryone on the team at Northwood Peterborough is organised and professional in their approach to everything, plus they are a pleasure to communicate with and quick to respond. I've used them for more years than I care to remember and would not even vaguely consider moving to a different letting agent.
Michael · 18 July 2025
Agent replied · 23 July 2025
Thank you, Michael, what a fantastic review! We're so grateful for your ongoing support and kind words about the team's professionalism and communication. Knowing you “wouldn’t even vaguely consider” another letting agent after all these years is the highest compliment we could receive. It’s been a pleasure managing your properties in Peterborough, and we look forward to many more years of working together.
★★★★★ 5/5
GoogleChris was very professional and polite. He explained every detail in the selling process explicitly and provided information as and when he promised. He had a network of reliable names that assisted during and after the sale of the house. Calls were returned as promised and information on potential buyers was thorough. I was kept in the picture throughout the sale process. Thank you Chris
David · 4 August 2024
Agent replied · 31 December 2024
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with Chris. His professionalism and attention to detail are qualities we deeply value in our team. It's great to know that he provided clear explanations and kept you well-informed throughout the selling process. Your feedback is truly appreciated, and we'll be sure to pass on your kind words to Chris. Thank you David once again for choosing us!
★★★★★ 5/5
GoogleAll the saff from the agency Northwood in Peterborough they are amazing.
They are great team and appreciate everything what they done for me.
Keep going 🙏🏾💯🤗
All the best
Decio CastroPositiveValue
Mister · 13 August 2025
Agent replied · 22 January 2025
Thank you so much for your kind feedback! We’re thrilled to hear that you had a positive experience with us., The Northwood Team
★★★★★ 5/5
GoogleAs Landlords we have used Northwoods Peterborough for the last 10 years, to manage a number of local rental properties. The people at Northwoods have always been efficient, polite and friendly and provided a great service that has taken away most of the worries that you can have as a landlord. I would not hesitate to recommend them to other landlords.
Graham · 12 September 2025
★★★★★ 5/5
GoogleAs a first time buyer, Christopher was extremely helpful in guiding us through the process of buying our first home (provided we weren’t the actual clients of Northwood, he was more insightful than my actual solicitor). Definitely recommend for any first time buyers/sellers!
Bethany · 19 November 2024
Agent replied · 31 December 2024
Dear Bethany,
Thank you so much for your kind words and for taking the time to leave such a glowing review! It’s fantastic to hear that your experience as a first-time buyer was made smoother with our guidance. Buying your first home is such an exciting milestone, and we’re thrilled to have been part of your journey.
Your mention that our support exceeded your expectations, even compared to your solicitor, is incredibly rewarding. At Northwood, we aim to provide clear, practical advice and go the extra mile to ensure our clients and contacts feel confident every step of the way.
If you ever find yourself buying or selling again, or if you need advice about property management, letting, or investment, we’d love to assist you. Please don’t hesitate to get in touch when the time comes. In the meantime, enjoy making wonderful memories in your new home!
Best wishes,
Christopher Brocklebank
Operations Director
★★★★★ 1/5
GoogleAvoid these irresponsible and arrogant agents! I have contact to book a viewing and they got back to me only an hour before the viewing time which I obviously couldn’t manage because I have a full time job while a full time student. However, I tried to make it but I was late and only about 20 minutes after the viewing time I got this email. “You have not showed for the viewing or called to confirm you could not make it, so please avoid contacting us again for any further viewings.” This is the most arrogant and unprofessional response I have ever received. Imagine dealing with these people for a year or two.
Rahmat · 18 January 2025
Agent replied · 4 January 2025
Dear Rahmat,
We were both surprised and disappointed to read your review, particularly as it contradicts our documented communications. To set the record straight:
Viewing Request: You requested a Monday viewing for 13:30.
Our Response: At 9:41am on Monday, we confirmed that 13:30 would work and asked if you were still able to attend.
Your Confirmation: At 11:46am, you replied confirming that 13:30 suited you.
No Show: Unfortunately, you did not arrive at the scheduled time and no call was received to let us know you were running late. Our team waited beyond the booked timeslot with no communication from your side.
Shortly thereafter, we received your email stating you only received confirmation an hour before the appointment, yet our email records clearly show we responded well in advance. We take pride in our professionalism and find it regrettable that your review presents a version of events that does not align with the facts.
We remain committed to offering a reliable service to every prospective tenant, and we wish you well in your property search. If you would like to discuss this matter further, please feel free to contact us directly.
Kind regards,
Northwood Peterborough
★★★★★ 5/5
GoogleHaving endured a tumultuous past three years, I found myself at rock bottom in my life, trying to rebuild from scratch.
I spent six months solid, searching for a suitable property but because of my personal circumstances, nobody would help and the majority of property agents in the city, closed the door on me, figuratively...
I was quoted extortionate fees and at times, the general attitude towards me from some of these agencies was prejudice and rude.
And then along comes Jill at Northwood...
I emailed regarding a property of interest and she swiftly responded with positivity and hope despite being already made aware of my circumstances.
I viewed the property, filled out all the paperwork that very same day and within two weeks, I was moving in... six months searching and meeting dead ends was ended in 14 days with Northwood!!!
Jill was fantastic, she was empathetic, she was without prejudice and she gave me an opportunity when nobody else would.
The rest of the team that worked on my application were also fantastic... Rebecca Norris and Kayleigh Shepstone... both were informative, efficient and both treated me respectfully, they too, were desperate to help me find a place to rebuild my life.
Update as of November 2020
Two years on and I’m still with Northwood Peterborough.
As we all know, 2020 has brought new challenges for us... what with the COVID-19 pandemic and how it has highlighted our mortality and the need to change our social behaviour and interactions. You’d think it would be a crazy time to move to a new place too right!??? Well it was and... I did!
With Northwood’s help, a new place was found for me and an effortless transition was made beginning with the viewing with Emma Norris, where COVID-19 precautionary measures were fully adhered to. Then on to the super efficient Rebecca “Danielle” Norris, all the details, contracts, paperwork, key exchange along with the necessary communication throughout were successfully and professionally completed all under government advised, COVID precautionary procedures.
Finally... to the signing of contracts etc, via DocuSign with Jill Brocklebank... I couldn’t have asked for a better, reliable, more efficient and professional service!
I cannot recommend and praise Northwood enough, Thank you all for believing in me!
[****] · 1 January 2021
Agent replied · 22 January 2025
Thank you, David, for your heartfelt and inspiring review. We’re so glad that Jill and the rest of our team could help you find the stability you were looking for. It’s incredibly rewarding to know that we were able to make a difference during a challenging time in your life. We’re also pleased that we could help you move again safely and efficiently, even during the pandemic. Your kind words mean a great deal to us, and we’re honoured to have been a part of your journey., The Northwood Peterborough Team
★★★★★ 5/5
GoogleWonderful experience!
We had such a beautiful service and a friendly team, we have nothing to complain about because everytime that we had any problem they resolved immediately. The house was very well maintained and clean.
Rebecca is wonderful, whenever we sent her an email about anything we needed she was very prompt and answered us and in the future, if we will want to rent another house we will definitely contact her and this agency again. Thank you for this experience and anyone who read this review, please feel confident and contact this agency.PositiveResponsiveness, Quality, Professionalism, Value
SAVA · 1 January 2021
Agent replied · 22 January 2025
Thank you, Sava, for your kind review! We’re thrilled that you had such a wonderful experience with our team. It’s always our goal to provide prompt, friendly service, and it’s great to hear Rebecca was so helpful. We’re grateful for your recommendation and would be delighted to assist you again in the future., The Northwood Team
★★★★★ 1/5
GoogleMy family wouldn’t touch this awful company ever again, a bunch of unprofessional liars who ended up withholding my family’s guaranteed rent due to a complete stranger phoning them and who they couldn’t even be bothered to verify. Their attitudes are appalling and disgusting, a good ‘family business’, ha!
When something doesn’t go their way and they end up having to deal with something bigger than their expertise (little that they have), they have a character change immediately, disgraceful.
Leanne · 19 December 2024
Agent replied · 31 December 2024
Dear Leanne,
Thank you for taking the time to share your feedback. We value all reviews, as they give us an opportunity to reflect on and improve our service. However, in this instance, we feel it is important to address some inaccuracies in your comments and provide further context.
Your review mentions that we "withheld guaranteed rent due to a complete stranger phoning us," and questions our professionalism and integrity. The matter you refer to has been thoroughly reviewed by The Property Ombudsman (TPO). Their independent investigation concluded that our actions were appropriate and in accordance with industry standards and legal requirements. Specifically:
The Complaint Was Not Upheld: TPO found that we acted in an appropriate and proportionate manner
Industry Best Practices Followed: We acted to ensure compliance with the TPO Code of Practice
No Compensation Was Awarded: The TPO adjudicator determined that we acted correctly in this situation, and no compensation was deemed necessary.
We fully appreciate that disputes like this can be frustrating and emotionally charged. However, the language and accusations in your review are unfounded, particularly given the TPO's decision. It is disappointing that, despite this resolution, you have chosen to post a public review which misrepresents the facts of the case.
Northwood prides itself on being a family-run business that delivers professionalism, expertise, and peace of mind to landlords and tenants alike. We have always acted in good faith and in compliance with the highest standards.
We invite you to reach out directly if you would like to discuss this matter further, as we are committed to maintaining open communication and professionalism, even in the face of disputes.
Yours sincerely,
Northwood Peterborough
★★★★★ 1/5
GoogleBe aware this agency charges an admin fee of £300 that you will not be able to recover any part of if things go wrong for you!! Having completed the application paperwork and paid the admin fee at 16.42 in the evening, I went home and was made aware of a critical illness of a family member which has meant I unable to proceed with the application. I called Nothwood, as soon the office opened the following morning, to explain the situation
and asked about a refund or partial refund of the fee, I was told by Colin that he would look into this and come back to me. Having spent the last two days calling and waiting for call backs I have been told by Kayley that the money will not be refunded. Whilst I appreciate that they say at the point of application the fee is not refundable and ask you to sign a form to this effect, given the circumstances I thought there would be some sort of understanding/compassion shown but how wrong I am, the response I've been given is "the directors are not moving on this". Having paid the fee at 16.42 and the fact that they close at 17.30 they could not tell me what they had done in 48 minutes to justify keeping the whole £300 fee apart from saying that "it is company policy". I was told at the point of application by Rebecca that they accept multiple applications on properties then it is up to the landlord to choose the applicant but the fee would be refunded if you were unsuccessful so cannot understand what their justification in keeping the fee is, especially when they've done nothing for it. You need to ask yourself before signing up with this company is it an ethical company and are they the type of people you want to do business with??? All I can say is prospective tenants and landlords beware!!! There are several other more ethical agencies in the Peterborough area that will not take your money for doing nothing.
Mr · 2 January 2019
Agent replied · 31 December 2024
Dear Darren, we are extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. We are passionate about customer service and deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Jill Brocklebank at 729 Lincoln Road, Peterborough, PE1 3HD or peterborough@northwooduk.com and we will endeavour to respond within 7 working days. Please note, Northwood Peterborough are members of the Property Ombudsman Scheme (TPOS https://www.tpos.co.uk/). We look forward to hearing from you and resolving your concerns.
★★★★★ 5/5
GoogleBoth Colin and Chris were superb and professional when handling the sale of our property. Colin promised us he would not stop until our property was sold and was certainly true to his word. Whilst our chain was not long, it was problematic which was not due to any fault of Northwood. Colin chased up any queries and not only updated us at every stage but also our buyer. Due to this we were able to buy the property we had our heart set on for which we will be forever grateful. Thank you Colin and Chris! Would highly recommend.
Emma · 2 January 2019
Agent replied · 31 December 2024
Amazing review - thank you Emma
★★★★★ 4/5
GoogleI have found Northwoods branch at Peterborough to be honest and reactive.
Tenant change over time has constantly
been kept to a minimum.
David · 5 February 2025
Agent replied · 22 January 2025
Thank you so much for your kind words David! We’re thrilled that you’ve found our Peterborough team honest and responsive. Minimising tenant turnover is one of our top priorities, so it’s great to hear you’ve experienced that first-hand. We truly appreciate your feedback and look forward to continuing to provide you with the best service possible., The Northwood Peterborough Team
★★★★★ 5/5
GoogleI have had wonderful experience with Northwood while renting a property in Peterborough. They are extremely professional in their approach, and also very warm and helpful. Special mention for Lettings Manager Ms. Rebecca Danielle, who had taken extra effort to help me secure the property which I had been longing for. Thanks to Director Mrs. Jill Brocklebank and the rest of the Northwood team to help me during this time of pandemic.PositiveResponsiveness, Professionalism
Sourav · 1 January 2021
Agent replied · 22 January 2025
Thank you so much for your kind words, Sourav! We’re delighted to hear that your experience renting through us was so positive. Our team, including Rebecca and Jill, works hard to provide professional, responsive, and friendly service, and it’s wonderful to know their efforts made a difference for you. Your feedback means a lot to us, and we truly appreciate you taking the time to share it., The Northwood Team
★★★★★ 5/5
GoogleVery great letting agency. If you need anything they reply fast and short the problem quick! Very helpful! Everything is straight forward.
100% recommended
Minskas · 20 January 2025
Agent replied · 16 January 2025
Thank you so much for your glowing review! It’s been a pleasure having you as a tenant, and we’re happy to hear that you’ve found our service helpful and efficient. Your recommendation means a lot to us, and we’re always here to help whenever you need. - The Northwood Team
★★★★★ 1/5
GoogleVery rude staff answered the phone, I booked a viewing with them, and got lost I found a place to pack my car and messaged them, the house is inaccessible with a car I then packed somewhere to walk, when I got there I called them and staff was rude I was late,I explained to her that I was expecting a call from them as I had sent a message earlier saying I was lost.They said they had seen the message and its not their job to ring me.Bunch of jokers not prepared to follow sale through.If you want to sell your house stay away from this bunch of time wasters.I have seen better services from other agents.I wish could give a 0 star Good Ridiance
Linda · 4 August 2024
Agent replied · 31 December 2024
Hi Linda, you arrived over 30 minutes late for your viewing. Sadly we cannot have staff wait around endlessly whilst you park your car. The postcode and full address were given to you when you booked their viewing including a link to google maps. All 4 other viewers made it to their viewings on time. If you do book to see any of our other properties, please arrive in time or call us to let us know you will be late. Merry Christmas, Northwood
★★★★★ 1/5
GoogleWorst estate agents in Peterborough. Filled out our application form just to be told another tenant has been given the property. Estate agent was rude, never took us to the front door or showed us around. It was a very awkward viewing as he just stood in the kitchen with a sour face. Also looked at our 2 year old rudely, poor service. Has put me of Northwood agents.
Rachel · 2 January 2020
Agent replied · 31 December 2024
Dear Rachel we are extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. We are passionate about customer service and deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Jill Brocklebank at 729 Lincoln Road, Peterborough, PE1 3HD or peterborough@northwooduk.com and we will endeavour to respond within 7 working days. Please note, Northwood Peterborough are members of the Property Ombudsman Scheme (TPOS https://www.tpos.co.uk/). We look forward to hearing from you and resolving your concerns.
★★★★★ 5/5
GoogleColin said he would sell my house within a few days and to my astonishment, he did! Also, he suggested a selling price of £10k-£15k higher than the other agent I was using, had I gone with the other agents suggestion, i would have lost money. Colin is a very motivated estate agent, I would thoroughly recommend this agency to anyone who has a house to sell.
Andy · 2 January 2020
Agent replied · 31 December 2024
Thanks Andy for the review and the kind words about our services. Much appreciated!
★★★★★ 1/5
GoogleAbsolutely appalling experience with Chris. The way he spoke to me was nothing short of rude, condescending, and utterly disrespectful. He acted as if I had learning difficulties simply for asking a question, completely uncalled for and deeply insulting. His tone was arrogant and dismissive, like someone who’s never had a respectful conversation with a woman in his life. If you’re looking for professionalism, patience, or even basic human decency, steer well clear of him.
Hanna · 13 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
