Northwood Peterborough reviews

★★★★★ 1/5

Google

Highly Discriminatory process and organization .If you dont want a certain race find a smarter way to waste peoples time under process. A house I was willing to pay 900GBP for is currently reduced to 875GBP and might still go lower simply because they do not want me or waiting for the right tenant . Please if you are my kind dont waste your time with them .

OLadoyin · 12 October 2025

★★★★★ 5/5

Google

Great service, lovely people. Everything carried out professionally and in a timely manner for the rental property start date, and great communication throughout the length of the tenancy. Would highly recommend.

Jenny · 21 November 2025

★★★★★ 1/5

Facebook

DONT BOTHER RINGING US BACK. I WONT MY FREINDS WONT THE COMMUNITY WONT context it wasn't even that deep I went elsewhere whilst you left me in the dark I said if anything changes I will get back to you your response DONT BOTHER 5 bed detached ledbury road get a new agent

Asif · 1 February 2026

★★★★★ 1/5

allAgents

"AWFUL..."

Absolutely appalling experience with Chris. The way he spoke to me was nothing short of rude, condescending, and utterly disrespectful. He acted as I had learning difficulties simply asking a question, completely uncalled and deeply insulting. His tone was arrogant and dismissive, like someone who’s never had a respectful conversation with a woman in his life. If you’re looking professionalism, patience, or even basic human decency, steer well clear of him.

H · 30 July 2025

★★★★★ 5/5

Facebook

Hmmm… What can I say about Northwood Peterborough!??? Nothing bad, that’s for sure! I’ve been a tenant with them since 2018 and in that time, I’ve had nothing other than a fantastic, professional, efficient, respectful, helpful and polite experience! Back then in 2018, I found myself at a difficult crossroads in my life due to various reasons and because of these factors, no other estate agents in Peterborough (I’d literally tried dozens), would take a chance and give me an opportunity to become a tenant. Then… along came my saviour, the awesome Jill Brocklebank, she didn’t hesitate, despite my circumstances! She was amazing throughout and within two weeks of viewing a property, I was moving in! Since then, I’ve moved to a new property with Northwood, in the midst of a pandemic I may add but did that affect the smoothness of the move, was it difficult?!? Not in the slightest! Spearheaded by the fabulous Rebecca… it was effortless and everything was accomplished with ease, under such challenging restrictions too, with much of it being done digitally which was perfect and easier than I believed possible! Jill has a wonderful, professional team at Northwood Peterborough and I’ll be eternally grateful to all of them for all of their help during my ongoing tenancy. Special thanks go to, as previously mentioned, the excellent Rebecca, the charming Emma, the efficient Chris and the lovely Sobia. I cannot recommend Northwood Peterborough enough… Five Star Service! ⭐️⭐️⭐️⭐️⭐️

Dave · 9 March 2022

★★★★★ 5/5

Google

So far they have been nothing but helpful and supportive in regards to moving into our new home! Minor issue on the first day but have worked to resolve it rapid with the landlord, so far, great with communication and quick response time! All in all very happy!!!!

Sam · 12 December 2025

★★★★★ 5/5

allAgents

"Great estate..."

Me and my partner rented a property through Northwood and the team were super helpful throughout the entire tenancy. After 9 months of renting, our landlord decided to sell the property and Northwood told us straight away about the landlords intentions before the property was put on the market. They kept us up to date with the sale process, and even helped us look for another property with them. Sadly, we didn't end up finding another property to rent with them, and they were really understanding. We were pleased to get our full deposit back after their advice on cleaning. Overall, we would highly recommend Northwood as an estate agent. They are a professional team and really look after you as a tenant. Special shout out to Colin, Kayleigh and Rebecca - Thanks a lot guys!

Lera · 30 July 2019

★★★★★ 5/5

Facebook

My flat was very difficult to sell for various reasons but from the word go, I knew that Colin and his team were doing their utmost to achieve the sale. Colin continually monitored the situation and then made intelligent proposals to me (such as suggestions for repairs & redecoration) that he knew from his lifelong experience in selling property would make that vital difference in order to attract buyers; I was always kept informed of developments via detailed and friendly phone calls. Once a sale was agreed, my choice of a firm of solicitors to carry out the conveyancing was not so inspired however, as they turned out to be very dilatory in their service. Again, Colin intervened - up to the point where he was practically doing their work for them in order to complete the sale. I'm very glad I chose Northwood Peterborough and recommend them wholeheartedly. Many thanks to Colin & the team.

Alan · 1 July 2018

★★★★★ 5/5

Google

Having used Northwood to manage my property for many years now, I have always had a positive experience. Communication is swift and clear. Repairs are quoted and dealt with quickly through their contractors. Highly recommend the team at Northwood.

Jack · 14 February 2025

★★★★★ 5/5

Google

As a landlord, I've had the pleasure of dealing with these guys for several years now. They are focused and deliver a great service. Highly recommended.

Gary · 19 July 2025

★★★★★ 5/5

Google

I recently had the pleasure of meeting a professional and friendly team ,that showed a lot of patience, understanding, support, and promptness regarding the rental of my new house. Thank you very, very much the Northwood team. Kind Regards Florentina.

Florentina · 15 December 2025

★★★★★ 5/5

Google

Amazing agency ! I had some mixed experience with letting agencies before. But I have to say Northwood is defiantly on top of the list. 1) First of all they where quick to let me to view the property 2) Than the processes of references and paper work went very smoothly 3) Once I was accepted, and came to pick up keys, they have welcomed me with a GIFT BOX full of useful coupons for household items and some snacks 4) When I moved in there was some tinny problems, they where very quick to respond and within 3 days of me moving to the property those problems where addressed Would defiantly recommend !

Damian · 1 January 2022

★★★★★ 5/5

Google

Friendly staff, fantastic to work with. We relocated from germany and they really worked with me to get everything set up before we arrived! Big shout out to Rebecca and Jill!

Laura · 1 January 2022

★★★★★ 4/5

Google

very helpful always, whenever we need any issue ,all problems sorted very quickly ,we are pleased about that.also very friendly approach .thankyou for everything Many thanks, Jain Jose

JAIN · 5 February 2025

★★★★★ 5/5

Google

Great local agents, I spoke to Chris on the phone and we was super helpful :)

Liam · 1 January 2023

★★★★★ 1/5

Google

Rented a three bedroom property from this agency, well to sum it up the whole experience was a nightmare from start to end. Here's the story in brief: Start of problems. Day 1: collect keys from office! Yes that's right they don't use industry recognised procedure and do the handover at the property. So off I go with the keys. To my horror when I went into the property, I found one of the bedroom carpets saturated with urine, and the ammonia smell was really overpowering. Rang Northwood straight away. Was told they would call back. This never happened. After a week of continuous phone calls trying to get them to come out we emailed them. 2 weeks later after several emails of complaints (so 3 weeks in and a bedroom we could not use) we get an email of a timelime of events of when we apparently contacted them, if that wasn't bad enough the accusation from Northwood that they concluded the event happened sometime after we got the keys and we had urinated on the carpet, so was going to be charged for a new carpet. Our response was to send copies of our phone bills showing calls to and from Northwood (very few) and copies of texts between myself and partner. We moved in at the end of October 2018, the carpet eventually got replaced in the December! Second problem: when we moved into the property we found the loft hatch was damaged and not very secure, within a few days this decided to fall down. Thankfully no one was walking underneath it at the time. This took several weeks to repair! Third problem, downstairs toilet door began to come off the hinge, as the wood on the door was spilt. We had pointed this out at the 3 month inspection. Eventually door started to fall off. This was a safety issue as there was a toddler in the house! We was told just to keep the door shut and don't use the toilet. After numerous emails the door was eventually replaced, very reluctantly. Fourth issue: there was a lot of strong winds that had damaged the garden fence. This was reported to them, but still remained damaged when we moved out of the property at the end of May 2019. Fifth problem: prior to moving out we went into the garage and the garage door collapsed on us. This was reported and they wasn't as you have probably gathered by now fourth coming about fixing it. More than a week went by, and eventually it got to moving day. Sent them an email and said we needed this fixing urgently before then as it was a safety issue for the removal company. Response eventually said they will be out to fix it. This was the same day as we was moving out, so told them no. Garage door remained unfixed when we handed the keys back 2 weeks later. (property had been empty for 2 weeks.) Sixth problem: early on in the tenancy the downstairs toilet light bulb blew. When I went to change this I decided not to, this was because the light fitting was insecure on and not fitting correctly. It was loose and I wasn't about to have it fall and be charged for repair. So this was reported to them. This remained unrepaired when we ended the tenancy. Because of all the issues we had from the start we requested that we was present at their final check out. This we was told would not be possible as that's not how they work. They wanted the keys returning to the office. After airing my concerns about them inspecting the property without the presence of witnesses, they said we could be there but was only there to observe. That I agreed to, but we took along a independent witness, (someone from a government background). On inspection they tried very hard to withhold our deposit. But we did succeed in getting our full deposit back. My recommendation to anyone looking to rent with Northwood, do not have verbal communication with them after you take the property, make all your communication written, and keep it for future reference. Take a copy of any interim inspections. Take photo's/video's on the day you get the keys, and the day you leave. If you can tell them you want to witness the check out inspection, and take an independent witness.

Sam · 2 January 2020

★★★★★ 1/5

allAgents

"Extremely..."

just now Rented a three bedroom property from this agency, well to sum it up the whole experience was a nightmare from start to end. Here's the story in brief: Start of problems. Day 1: collect keys from office! Yes that's right they don't use industry recognised procedure and do the handover at the property. So off I go with the keys. To my horror when I went into the property, I found one of the bedroom carpets saturated with urine, and the ammonia smell was really overpowering. Rang Northwood straight away. Was told they would call back. This never happened. After a week of continuous phone calls trying to get them to come out we emailed them. 2 weeks later after several emails of complaints (so 3 weeks in and a bedroom we could not use) we get an email of a timelime of events of when we apparently contacted them, if that wasn't bad enough the accusation from Northwood that they concluded the event happened sometime after we got the keys and we had urinated on the carpet, so was going to be charged for a new carpet. Our response was to send copies of our phone bills showing calls to and from Northwood (very few) and copies of texts between myself and partner. We moved in at the end of October 2018, the carpet eventually got replaced in the December! Second problem: when we moved into the property we found the loft hatch was damaged and not very secure, within a few days this decided to fall down. Thankfully no one was walking underneath it at the time. This took several weeks to repair! Third problem, downstairs toilet door began to come off the hinge, as the wood on the door was spilt. We had pointed this out at the 3 month inspection. Eventually door started to fall off. This was a safety issue as there was a toddler in the house! We was told just to keep the door shut and don't use the toilet. After numerous emails the door was eventually replaced, very reluctantly. Fourth issue: there was a lot of strong winds that had damaged the garden fence. This was reported to them, but still remained damaged when we moved out of the property at the end of May 2019. Fifth problem: prior to moving out we went into the garage and the garage door collapsed on us. This was reported and they wasn't as you have probably gathered by now fourth coming about fixing it. More than a week went by, and eventually it got to moving day. Sent them an email and said we needed this fixing urgently before then as it was a safety issue for the removal company. Response eventually said they will be out to fix it. This was the same day as we was moving out, so told them no. Garage door remained unfixed when we handed the keys back 2 weeks later. (property had been empty for 2 weeks.) Sixth problem: early on in the tenancy the downstairs toilet light bulb blew. When I went to change this I decided not to, this was because the light fitting was insecure on and not fitting correctly. It was loose and I wasn't about to have it fall and be charged for repair. So this was reported to them. This remained unrepaired when we ended the tenancy. Because of all the issues we had from the start we requested that we was present at their final check out. This we was told would not be possible as that's not how they work. They wanted the keys returning to the office. After airing my concerns about them inspecting the property without the presence of witnesses, they said we could be there but was only there to observe. That I agreed to, but we took along a independent witness, (someone from a government background). On inspection they tried very hard to withhold our deposit. But we did succeed in getting our full deposit back. My recommendation to anyone looking to rent with Northwood, do not have verbal communication with them after you take the property, make all your communication written, and keep it for future reference. Take a copy of any interim inspections. Take photo's/video's on the day you get the keys, and the day you leave. If you can tell them you want to witness the check out inspection, and take an independent witness.

Samantha · 25 October 2019

★★★★★ 5/5

Google

My experience being a tenant for more than two years at a property under Northwood letting agency was a positive one. The agency in general tried their best to resolve any issue that came up during the tenancy period. Moving out was an exceptionally smooth process on the agency’s part -clear instructions were given and the member of staff that I was dealing with was nothing but polite and helpful.PositiveQuality

Ioannis · 1 January 2022

★★★★★ 4/5

Google

I am receiving good service and they respond quickly to attend to any arising issues. I recommend many to work in conjunction with Northwood properties.

Tandiwe · 5 February 2025

★★★★★ 5/5

Google

Renting with Northwood has been a great experience. The team is professional, friendly, helpful, and quick to address any issues. Highly recommend their services!

Vaibhav · 5 February 2025

★★★★★ 5/5

Google

I have used Northwood for the last five years renting two separate properties. Never had a single issue. 👍🏼👍🏼 …

Kristian · 5 February 2025

★★★★★ 5/5

Google

We were tenants for over 6 years and had a consistently positive experience. The agency was responsive, helpful, and always ready to address any concerns. We highly recommend them!

Peter · 8 September 2024

★★★★★ 1/5

Google

Don't bother in cleaning the whole house and leaving everything impeccable before dropping off the keys as you will be charged anyway. they will take your deposit money with fake excuses and a long list of things to charge. We also had to wait 2 weeks and a half for someone to change our boiler! 2 weeks and a half with no hot water, living with a toddler! This agency is rubbish.

Marta · 2 January 2019

★★★★★ 5/5

Google

Very friendly and helpful, good communication throughout tenancy 👍👍👍 …

Mark · 5 February 2025