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★★★★★
93 reviews across 2 platforms
22 Market Street, Lancaster LA1 1HT
Part of Northwood, see every office.
Northwood's Lancaster office at 22 Market Street is rated 3.9 out of 5 across 93 reviews on two platforms, including 91 Google reviews rated 3.9. Checked 9 October 2026.
Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
5/5
GoogleCannot thank Amy enough for all of her help recently. I’ve been renting a property with Northwood for around 1.5years, the property we’re in needs some work doing and she has gone above and beyond to make sure we know exactly what’s going on and are supplied with everything we need to ensure a stress free week whilst the work is being done. She’s been calling me regularly to update me to make sure everything is good to go. She has been so efficient, a brilliant credit to the branch.
5/5
GoogleNorthwood has been the only respectable letting agent in UK we've encountered. Our rental was fabulous and we loved living there... A few years on we got in touch with Northwood again who were super helpful even though we are not current clients. Thanks for your unparalleled service and special thanks to Beth Booker!
Thank you for such a lovely review! I will ensure to pass this on to Beth.
2/5
GoogleAt first Northwood were super helpful - but that was only to get us on board! Moving into the property was so nice and easy, moving out has been a nightmare. I can appreciate that everyone has a different standard of 'professional clean' and due to this, I followed the instructions Northwood sent to the letter. I also asked them several times if there was anything else they needed us to do. I got them to look around the property 3 weeks before the end of the tenancy. To which they gave me a few pointers (absolutely fine, happy to go back and do those) which we did with plenty of time. I emailed them several times to no avail for an update, to ask if they needed anything, to ask questions about the keys. They rang me to say everything in the property was fine, the full deposit would be given back, as I was rather worried about it. I appreciate this was going to be someone else's home and I wanted to do it right. 4 days before the end of the tenancy I received an email to say there was 'dust' that needed to be wiped. Personally, seemed a bit ridiculous, but sure. We went and wiped the dust and gave them back the keys (thinking it was 'done and dusted' excuse the pun.) 2pm, 1 day before the end of the tenancy they emailed us things they had not previously told us about, and said we had to pay 2 hours of cleaning. We could go back and get the keys if we wanted to do it ourselves. Rather difficult when you work 9-5 Monday - Friday, and their office was only open till 5, ensuring we had no other options. I asked all the right questions, with plenty of time for things to be fixed, so to say I am rather angry and upset that Northwood completely disregarded this, told me several times it was all fine, and then asked me for money to fix issues they had never mentioned, has left rather a bitter taste in my mouth. I would hate this to happen to other hard working people, who have done their best to leave a property in a suitable condition.
I am sorry if you feel we have been unfair in withholding part of the deposit, however we act on behalf of the landlord and we are employed to uphold the contract and the landlord's wishes. We take no pleasure in withholding anything from any tenant’s deposits and we do not earn anything for doing so.
1/5
GoogleIf you detest treachery and care about your hard-earned money, avoid this agency. There is no limit to the lies that Northwood's agents tell and they steal without shame. In addition to wrongfully withholding our deposit when we moved out of a property, they fabricated evidence when we made an appeal. I have never been more shocked by anyone's lies in my life! As if that was not enough, they tried to make us pay the gas and electricity bill for a period after our stay had ended. If you insist on taking your chances, always be alert and collect evidence for EVERYTHING (including the pictures that they take as part of the initial inventory and take your own for comparison). But even then, that might not save you because, apparently, the deposit scheme they use does not seek to establish who is telling the truth in a dispute. So, as long as you have no control over the lies they tell, the fake invoices and pictures they generate, you can still lose a lot of money and precious time.
I am sorry you feel this way. I can assure you that we have never fabricated invoices or have the ability to fabricate photos of dilapidations to properties. All inventory photos are date stamped. Deposits are insured in a government approved scheme and their adjudicators are 100% impartial. Northwood earn absolute nothing from having to withhold money to put a property back to an acceptable condition, in fact it takes a lot of administration time that we do not get paid for. The monies are held solely for the costs involved and paid to the contractors. As per your tenancy agreement, you are liable for all utilities to the end of your contract. We have provided final dates and meter reads to your suppliers.
1/5
GoogleNobody seems interested at Northwood lettings agents. My sons renting a property that’s full of mould and the rain is dripping in from the ceilings and the wooden rotten window framework .. it’s been going on for 2 years or more now and now he’s got rats behind he’s bottom kitchen units he’s putting he’s tins on the bottom shelf’s now and softer takings higher up I’ve bought him more rat traps today from Amazon how longs this going for might me worth seeing a solicitor it’s disgusting
2/5
GoogleI own a rental property in Lancaster which is managed by Northwood. Northwood allowed a tennant with a dog to move into my house and did not tell me about the dog. I complained to Northwood about this but they were unrepentant of their actions. There is now quite a smell in the house. I won't be renewing my contract with Northwood.
5/5
GoogleNorthwood reached out to me with a rented property before it was even on the market. The place is absolutely perfect for my dog and I. Can't thank them enough.
Lovely to hear. Thanks for your review Hayley!
5/5
GoogleWe rented a property through Northwood for about 2 and half years. They were fab (particularly Sara)! If we ever needed anything they were always quick to respond in a helpful and friendly manner. We've just bought a our first place so are no longer renting, however we would happily deal with Northwood again. Great team :)
That's lovely to hear. Thank you.
1/5
GoogleBaffled as to how you can confirm a viewing for a property both one week and one day before, and then ring up one hour before the viewing to say that they do not have access to the property. And then to not even apologise once for the time wasted both over the phone and in person. I know estate agents basically hold all the cards in this current climate but it doesn't mean you can waste peoples time like this. Still not been contacted whatsoever after another month.
I am very sorry for your wasted time. Unfortunately the tenant had promised to drop a key off to our office yesterday morning and it was only when my colleague was preparing to leave for the viewing that it was realised the key had not arrived. We are working on limited staffing levels this week due to annual leave and illnesses so I can only apologise for the oversight. We do not manage the property you were booked in for and as such we did not have tla management key. The owners did not answer the phone in time to arrange to collect theirs. We will call you to rearrange as soon as possible.
4/5
GoogleWe loved living in this house but unfortunately it got too big for us. Most repairs were dealt with, especially urgent ones but some were never fixed. Communication was good with this company. We had this house nearly 11 years. Deposit was returned promptly within 2 days.
5/5
GoogleNorthwood Lancaster is truly awesome, they made life really easy for me, prompt in everything. I just relocated from Nigeria and honestly they made everything easy for me, recently I awoke to a terrible sewage problem and immediately I told them about it, within minutes and I mean minutes everything was attended to. I honestly do appreciate them massively. Please keep on doing what you do best 👌.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFrom making inquiries, to booking if viewing and finally getting a suitable accomodation with Sarah and Beth was really very amazing. They were really nice to us. Worked with our budget and communication was really efficient. Happy😍 …
5/5
GoogleDrew and the team at Northwood took over a property rental with a very difficult, pedantic, rude tenant in place. They handled the tenant with utmost skill, while communicating effectively with us. Nothing was any trouble, they knew the law well and always offered solutions. The platinum service was second to none and very cost effective. We fully recommend the polite, friendly, professional team at Northwood for property management and sales and will continue to use them for all our future needs.
5/5
GoogleRented with Northwood for several years and had no issues with them. The team we met were always helpful, and knowledgeable especially Kate who tended to do our inspections and was brilliant and pleasant whenever they were around. Recommend as a tenant looking to rent.
4/5
AllAgentsI was in a particular
I was in a particular situation, where one of the flatmates I was sharing a house managed by Northwood was using aggressive behaviour with the intent of throwing me out of the house. While not everything was handled perfectly by Northwood (they tried to stay out of the situation for too long), I have to say that all members of staff listened to my concerns about safety and they suggested another property where to move in. Ken was not only particularly helpful but managed to resolve the issue of my old accommodation's deposit that was being kept illegally by my flatmate. He was firm and managed to solve the situation.
1/5
AllAgents"Everything seemed fine until..."
Everything seemed fine until I'd actually signed the papers, noticed the walls were damp, a lot of electrical problems, the radiators hadn't been bled so the house waa freezing, I was told there was a bees nest and it's now above my daughters window, they didn't say there was no ariel on the roof, electricsls are faulty, and the staff I complained to at the Lancaster branch were completely rude! I would never recommend this company to anyone!!!!! Oh I also missed out the fact a plug socket had a massive crack in it and the out a piece of tape over it, the labdlord then came and filled it with kitchen filler! It's all just quick jobs that they cluldbt be bothered doing!!!
5/5
GoogleNorthwood were very supportive and great communicators from start to finish. I had a viewing, to moving in within 9 days. Emails were very quickly responded to and in a friendly professional manner. They have helped me settle into my new home, and have answered any question I have to help me with the move.
5/5
GoogleMany thanks to northwood and especially to a lady called Kate. She showed me around both properties and gave me great advice and in the end with her help I was able to rent a house that I am very happy with. She is a very helpful and hard … More
5/5
GoogleNorthwood have been great during the process of starting my tenancy. They were professional and easy to get in touch with. I have rented through several letting agencies in Lancaster but Northwood have by far been the best at getting the process sorted efficiently and responding to all of my questions.PositiveProfessionalism
1/5
GoogleJust had one of your agents try and let themselves into my house claiming they had organised a viewing. Neither myself nor my husband received any contact whatsoever from Northwood regarding a viewing nor had either of us granted the permission needed for anyone to access our house. When organising viewings, wouldn't you say that gaining the permission to legally access somebody's home should be pretty high up on your to do list? Also - just a suggestion - if I'm polite enough to let your agent show someone around my home after your spectacular blunder, perhaps it would have been polite of him to come and apologise to me afterwards instead of darting off down the street like a rat up a drainpipe. Classy. I do hope, despite my home not being quite as presentable as I'd have very much liked it to be for a viewing, that the nice folks that saw it today decide to take it. At least then we might not have to endure any more of your incompetence and can move out in peace. Anyway, thanks for scaring the living hell out of me and congrats on almost breaking the law. We'll be passing this on to our landlady - hopefully she can find herself a less sloppy agency next time!!
Firstly may I apologise for any intrusion, distress or lack of communication. I can only imagine how upsetting that could be. The agent that attended did offer to re-arrange but you allowed access and he has confirmed to me that he tried to talk to you once the viewing was complete but you were on your mobile phone. I am sorry if you thought otherwise. In the interest of clarity I would like to explain that our computer system relies on a tick-box system for the current tenant confirming access for a viewing. This viewing was booked by a member of staff that only started for us last week. The error that has occurred was one box being ticked where it should not have been. Obviously I will take that on board with regards to training. However, as a small business owner yourself I would expect time to reply to your partner's phonecall to the office prior to such a review being left. I do not understand your comment with regards to 'enduring our incompetence' when we do not manage your let and I personally gave your partner advice when he called regarding the garden issue with the landlord only a couple of months ago. I am sorry you have felt compelled to write such a review and I will ensure any future viewings will be confirmed to you with a full 24 hour's notice.
5/5
GoogleProfessional approach
Thank you for your review!
5/5
GoogleVery Professional, Prompt response. I would say best in Lancaster. Other agencies either dont respond or very late. Lancaster is not an easy place to rent but Northwood is the best option if you have to move in the area.
4/5
GoogleI’ve worked with Northwood lettings in Lancaster many times over the past few years and have always found them helpful and professional. They know their stuff and can handle any issues efficiently. They’ve provided me with peace of mind on more than one occasion, knowing that they are there to assist if needed.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRented through Northwood Lancaster for just over 3 years and found them to be responsive to all queries and concerns and if I had an issue they did their very best to rectify within a short time frame. 100% recommend. Thank you. More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood's Lancaster office has 93 reviews across two platforms: 91 on Google, 2 on AllAgents. Reviews may appear on more than one platform. Checked 9 October 2026.
Northwood Lancaster is rated 3.9 out of 5 across all 93 reviews, and 3.9 out of 5 on Google from 91 reviews, checked 9 October 2026.
Northwood Lancaster, 22 Market Street, Lancaster LA1 1HT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.