Northwood Shrewsbury & Telford reviews

★★★★★ 5/5

AllAgents

"My initial contact was with..."

My initial contact was with Tash. She guided me through the process of letting my property with Northwood in a very straightforward and honest way. I knew exactly what they were offering me and how it would work financially - there were no hidden surprises! I live a long way from my property to let and therefore it could be difficult for me to fix any problems that may arise with my property. A phone call to Tash or Andy is always met with a "No problem!" response and they have always resolved any problems promptly and efficiently. They have contacts with various tradesmen who can deal with virtually any situation and the prices charged are always less than I expected. Tash and Andy form a very helpful. constructive and friendly team and I have no hesitation in recommending Northwood at Telford as a letting agents - they are everything I would like and need them to be

Kev · 28 October 2015

★★★★★ 5/5

AllAgents

My initial contact was with

My initial contact was with Tash. She guided me through the process of letting my property with Northwood in a very straightforward and honest way. I knew exactly what they were offering me and how it would work financially - there were no hidden surprises! I live a long way from my property to let and therefore it could be difficult for me to fix any problems that may arise with my property. A phone call to Tash or Andy is always met with a "No problem!" response and they have always resolved any problems promptly and efficiently. They have contacts with various tradesmen who can deal with virtually any situation and the prices charged are always less than I expected. Tash and Andy form a very helpful. constructive and friendly team and I have no hesitation in recommending Northwood at Telford as a letting agents - they are everything I would like and need them to be

Kev · 28 October 2015

★★★★★ 5/5

AllAgents

"As we are currently living..."

As we are currently living and working abroad, renting our UK property seemed the sensible thing to do, even if a little terrifying as this was new to us and we had heard/read a lot of horror stories about doing this. Along with other Letting Agents we requested a visit from Northwood to advise on the possibility of renting our property. Northwood responded in a timely manner and it was Andy who came to see us. Andy put us at ease from the off and professionally directed us through all the stages and criteria requiring our action (most of which was new to us) and explained Northwoods objectives, reassuring us all along. He was also able to offer us a Guaranteed Rent which is ideal for our situation. Before Letting we wanted various actions carried out on the property and Andy was extremely helpful providing direction and advice in all areas of concern. As we were living overseas the majority of 'Post Visit' correspondents was via email or Northwood phoning us, guiding us every step of the way. Natasha soon became a familiar name to us and not only processed our constant ignorant questions, but actioned them, replying and reassuring us on every matter to date. As a preferable, we had our own criteria for possible Tenant/s for the property and although not obligated, Northwood were able to source appropriate Tenants for the area. This is very much appreciated by us and neighbours alike. All in all Andy and Natasha have proved to be extremely patient, diligent and above all, pro-active, in all matters, continually going out of their way to assist. An extremely professional and likeable duo!

Marty · 16 October 2015

★★★★★ 5/5

AllAgents

As we are currently living

As we are currently living and working abroad, renting our UK property seemed the sensible thing to do, even if a little terrifying as this was new to us and we had heard/read a lot of horror stories about doing this. Along with other Letting Agents we requested a visit from Northwood to advise on the possibility of renting our property. Northwood responded in a timely manner and it was Andy who came to see us. Andy put us at ease from the off and professionally directed us through all the stages and criteria requiring our action (most of which was new to us) and explained Northwoods objectives, reassuring us all along. He was also able to offer us a Guaranteed Rent which is ideal for our situation. Before Letting we wanted various actions carried out on the property and Andy was extremely helpful providing direction and advice in all areas of concern. As we were living overseas the majority of 'Post Visit' correspondents was via email or Northwood phoning us, guiding us every step of the way. Natasha soon became a familiar name to us and not only processed our constant ignorant questions, but actioned them, replying and reassuring us on every matter to date. As a preferable, we had our own criteria for possible Tenant/s for the property and although not obligated, Northwood were able to source appropriate Tenants for the area. This is very much appreciated by us and neighbours alike. All in all Andy and Natasha have proved to be extremely patient, diligent and above all, pro-active, in all matters, continually going out of their way to assist. An extremely professional and likeable duo!

Marty · 16 October 2015

★★★★★ 5/5

AllAgents

Andy and Tash were really

Andy and Tash were really good! They were friendly yet professional and always there to ask for advise. Another agent suggested a higher asking price, but Andy impressed me so much with his enthusiasm and honesty, so we went with him. Tash accompanied most of the prospective buyers on viewings and kept in touch with them afterwards and kept us up to date with the outcome of visits. The people that bought our house were also very impressed with them and used them to rent out the property we sold. I can totally recommend them!

Jessie · 16 October 2015

★★★★★ 5/5

AllAgents

"From start to finish..."

From start to finish Northwood Telford made me feel happy and confident at renting my property for the first time. I trusted their judgement on tenants and knew my house would be in good hands. I have been kept up to date with relevant information and have been advised of the tenants 3mthly check results. Communication is very good. They are also a friendly and accommodating team!

Lucyjane9782 · 19 October 2015

★★★★★ 5/5

Direct reviews

Excellent service, I got so. Would definitely recommend Northwood to anyone who is looking for a house to let, took them less than a week to secure me a letting house....Thank you to Tim Miller and Rebecca, wonderful service ????

Tsholofelo · 4 January 2023

★★★★★ 5/5

Google

Had to move quickly due to being out of our old property. Nothing is to mich for Northwood. They've done everything we've asked and more. Best letting agency we have had the pleasure to deal with. Will look after you.

Dean · 4 June 2025

★★★★★ 5/5

AllAgents

Andy and Tash were really

Andy and Tash were really good! They were friendly yet professional and always there to ask for advise. Another agent suggested a higher asking price, but Andy impressed me so much with his enthusiasm and honesty, so we went with him. Tash accompanied most of the prospective buyers on viewings and Fees were very competitive. Fees were very competitive.

Jessie · 15 October 2015

★★★★★ 5/5

Google

Rebecca was fabulous, very informative and approachable with very good communicationPositiveResponsiveness, Quality, Professionalism

Ryan · 1 January 2022

★★★★★ 5/5

Google

I've been renting from northwood for just over a year now, since having a new property manager things have been fixed and sorted much quicker. They are always very helpful if ever rent is a day late or something happens where you must move the date. I highly recommend Northwood to anyone I know looking for a property.PositiveResponsiveness, Quality, Professionalism

Beth · 1 January 2021

★★★★★ 2/5

Google

Recent tenant under Northwood, Shaun (as manager) tried his hardest and tried to fix the problems that we had, however a combination of a hard to contact landlord and multiple administrative issues unfortunately left us with a bad taste after dealing with them (for example it took a month and a half to fix a leaking sink through the ceiling).

James · 2 January 2020

★★★★★ 5/5

Google

I'm very pleased with the service Northwood Hereford provided and easy to comunemcate with . Thank you again for a brilliant service and help K.Towers

Kenneth · 7 March 2024

★★★★★ 1/5

Google

If I could give them a zero rating I would, Absolutely shocking service, rep was slimey and a con man As for your reply , . In your opinion ,the customer is always correct,so my review stands , you were the worst out of three to visit us and you were slimey and tried to rip us off

Dave · 6 August 2019

★★★★★ 5/5

Google

Northwood have provided a fantastic personal service throughout the process of letting out our home. Shaun, Rebecca and Tim are all responsive and have answered all our questions. We are looking forward to working with them going forward.

Talya · 8 March 2023

★★★★★ 5/5

Google

I recently rented with Northwood. Excellent communication, really lovely people and smooth process. Definitely recommend.

Rebecca · 10 July 2024

★★★★★ 2/5

AllAgents

"Disappointed..."

For our first meeting they never bothered to turn up even after I had to travel over two hours to get there. After listening to the excuses I decided to give them the benefit of doubt. Unfortunately I was promised that they would rent out my house under a guaranteed rent scheme however even after contracts were signed they tried to change this to a managed rental contract (again, more excuses) this cost me money which I did not need to pay out. I refused and put my property up for sale with them initially, however with no real interest from potential buyers coming via Northwood I decided to go to another estate agents who sold my property in a matter of weeks. I was very disappointed with Northwood, I am sure they may respond with thousands of excuses.... excuse after excuse after excuse!!

Lee · 5 February 2021

★★★★★ 2/5

AllAgents

Disappointed

For our first meeting they never bothered to turn up even after I had to travel over two hours to get there. After listening to the excuses I decided to give them the benefit of doubt. Unfortunately I was promised that they would rent out my house under a guaranteed rent scheme however even after contracts were signed they tried to change this to a managed rental contract (again, more excuses) this cost me money which I did not need to pay out. I refused and put my property up for sale with them initially, however with no real interest from potential buyers coming via Northwood I decided to go to another estate agents who sold my property in a matter of weeks. I was very disappointed with Northwood, I am sure they may respond with thousands of excuses.... excuse after excuse after excuse!!

Lee · 5 February 2021

★★★★★ 5/5

Direct reviews

We have always found Shaun and his team to be very efficient and they manage our property brilliantly with the minimum of fuss.

Sean · 9 March 2022

★★★★★ 5/5

Google

Wonderful experience, I highly recommend Northwood to anyone looking for a house to let. thank you very much to Rebecca and Tim Miller you guys are amazing Regards Tsholofelo Caiphus.

Latoya · 8 March 2023

★★★★★ 5/5

AllAgents

"We have a number of..."

We have a number of properties that we rent out locally and our most recently purchased property was through Northwoods in wellington. We have dealt with a number of estate agents and letting agents over the last few years and can honestly say this agent was an absolute pleasure to deal with. They keep in touch constantly throughout the process - communication is brilliant and everything is done efficiently and in a timely manner. Andy & Tash come across as very trustworthy & have a very calm manner about them - nothing is too much trouble. We were so pleased with how smoothly the purchase of our latest house went that we decided to use Northwoods as our letting agent also. So glad we did - they pulled out all the stops to get us the right tennants and we shall definitely be using them again. I would have no hesitation in recommending Northwood to family & friends either buying, selling, renting or letting. "

Jane · 19 October 2015

★★★★★ 5/5

AllAgents

I have used Northwood in

I have used Northwood in Wellington, Telford for finding clients and managing the tenanacies. In all respects I have found them very good. They very quickly filled the 2 flats with good tenants, kept me informed as to how the tenancies were progressing and managed the payments effectively - transferring the rent less fees into my bank account promptly. They have managed change of tenancies trouble free and without significant voids. They take the hassle out of being a landlord but keep me well informed as to what is happening. I would recommend them to other Landlords in the area.

Geoff · 16 October 2015

★★★★★ 5/5

AllAgents

When we first decided to rent

When we first decided to rent out a property and contacted a few agents, the approach by Northwood was different. Right from the first conversation, they were honest with us. We knew they were genuine and we could trust what they told us. Their advice was spot on. We undertook some extra work based on their opinion and it paid dividends, when the property was first advertised, there was lots of interest and within 24 hours, they had found us a tenant. They deal with every aspect of the process, efficiently. We receive regular updates and the payments are prompt. We would have no hesitation in recommending them to anyone.

Katrina · 15 October 2015

★★★★★ 5/5

AllAgents

Fantastic personal service

Fantastic personal service from Andy. Honest, reliable and accurate information with regular communication. The guaranteed rent scheme has provided peace of mind and the confidence that my property is being well looked after and managed efficiently. It is in the Andy's interest to ensure that I am using the Guaranteed Rent scheme. Whilst the return is lower than it might be using a traditional letting agent, I am guaranteed to receive rent each month even if there is a void period. It has provided peace of mind and confidence as a reluctant landlord. I am using the Guaranteed Rent scheme. Whilst the return is lower than it might be using a traditional letting agent, I am guaranteed to receive rent each month even if there is a void period. It has provided peace of mind and confidence as a reluctant landlord.

Emma · 14 October 2015