Northwood Aberdeen reviews

★★★★★ 5/5

Google

I had a house viewing today with Northwood, and the experience was absolutely wonderful. Debbie Sharp was professional, friendly, and very knowledgeable throughout the viewing. She took her time to explain everything clearly, answered all my questions patiently, and made the whole process feel relaxed and stress-free. Her positive attitude and attention to detail really stood out, and she made me feel comfortable and well supported. It was a great experience overall, and I would happily recommend Debbie Sharp and the Northwood team to anyone looking for a smooth and pleasant property viewing.

Wale · 23 December 2025

★★★★★ 5/5

Google

We viewed a property in Aberdeen just yesterday, 04/12, and our guide from Northwood was Debbie Sharp. We highly appreciated Debbie's approach by providing a brief intro and then giving us freedom to explore the property rather than being solidly guided, which we experienced at other viewings. Debbie created a space for us to sink into the property and come to her with questions when we were ready. We also benefited from the opportunity to discuss it without being constantly watched and to have time to formulate our questions. When we asked questions, Debbie was acknowledged and provided a good insight into the property and also recommended other associated services, e.g. financing. It was a delightful and helpful visit :-).

Lubica · 5 December 2025

★★★★★ 1/5

Google

Total waste of time money and effort. Completely lacking in any level of customer service communication, misleading and inaccurate information given to me. I was told 3 times in 3 separate occasions that the person I needed to speak with was on annual leave!! Even when I complained to the lettings manager nothing changed . They have been trying to rent my apartment for 3 months now, not once have I had any feedback and in 20 years of renting my apartment it’s never been empty until I joined Northwood Aberdeen.

James · 4 December 2025

★★★★★ 5/5

Google

My recently apartment viewing tour with Debbie was extremely impressed with her professionalism and friendliness. She was very knowledgeable about the property and the surrounding area, answered all my questions clearly, and made the entire viewing process smooth and enjoyable. Her communication was prompt and courteous from start to finish. I truly appreciated her attention to detail and genuine effort and willingness to help me find the right place. Highly recommend her service to anyone looking for an apartment! Thank you, Debbie!

Rachael · 12 November 2025

★★★★★ 5/5

Google

I recently rented a property through Northwood Aberdeen, and I couldn’t be happier with the experience. Scott and the team were fantastic from start to finish, professional, friendly, and always quick to respond. Scott made the whole process as easy and stress-free as possible, guiding me through every step with clear communication and great attention to detail. It’s rare to find such a high level of service these days, and I’m genuinely grateful for all the help and support. Thank you again for making my move so smooth! Highly recommend Northwood Aberdeen to anyone looking to rent.

Reg · 12 November 2025

★★★★★ 5/5

Google

The viewing agent Lisa Brown had opened and prepared the property in advance of our arrival. We were warmly welcomed and knowledgably shown around at our desired pace. All questions were answered promptly and thoroughly in a warm professional and helpful manner. Lisa prepared us well for the viewing, accommodated us at our requested time and date despite this being an Aberdeen local holiday. Following the viewing we communicated on the successful outcome with appreciation. We shall lodge a noted interest via our solicitors and submit an offer in a timely manner. Lisa is an asset to Northwood and is commended for her client facing skills.

David · 23 September 2025

★★★★★ 5/5

Google

Thank you Ali, Lynne, Laura & Scott for all your help and advice during what could have been a stressful time dealing with a difficult tenant and the sale of my flat. From start to finish, your professionalism, patience and support were very much appreciated. You kept me informed at every stage, offered sound advice, and went above and beyond to ensure everything was handled smoothly. I couldn’t recommend Northwood highly enough.

Suzanne · 12 November 2025

★★★★★ 5/5

Google

As a new landlord I was very unsure about who to choose as a letting agent. I can only say how relieved I am that I chose Northwood to handle the leasing of my property. The friendly and efficient way they guided me through all aspects of the start-up were first class. Special mention to Nicola Walker, Ashton Hutchison and Leigh Reid for their communications and for always being available to promptly answer the many questions I had. Thank you. I would have no hesitation in recommending Northwood.

Neil · 22 August 2025

★★★★★ 5/5

Google

As a former tenant with Northwood Aberdeen I feel, with them, it has genuinely been by far the best experience I’ve had with a letting agency! It was refreshing to have the equal level of professional care for both tenant and landlord. Scott Morrison was my main point of contact, he was always very prompt in response with questions and getting maintenance requests filled. From beginning of tenancy - right to the end, everything was plain sailing! Thanks for a great 3+ years 🙌

Adrian · 25 July 2025

★★★★★ 5/5

Google

I had an excellent experience with Northwood. They are a highly professional and stress-free company to work with, making the entire process of leasing my property seamless and efficient. Their team is responsive, reliable, and truly cares about their clients. A special shoutout to Alicja, the staff member handling my property, who has been incredibly attentive, proactive, and an absolute pleasure to work with. I highly recommend their services! ⭐⭐⭐⭐⭐

All · 9 October 2025

★★★★★ 5/5

Google

I had a fantastic experience with Northwood Aberdeen, especially thanks to Lynn. She was professional, friendly, and went above and beyond during the property viewing. Lynn took the time to answer every question clearly and gave me a genuine sense of confidence about the property. It’s rare to meet someone so knowledgeable and approachable in this business, she made the process easy and enjoyable. Highly recommended!

Chef · 3 November 2025

★★★★★ 5/5

Google

We were shown a flat by Debbie from Northwood Aberdeen Sales & Lettings last week. Debbie was extremely knowledgeable, polite, helpful, kind and just really nice. She let us look around in peace which gave us a really good chance to get a feel for the place - giving 10 mins to check out a flat is not enough usually! We were looking to find a flat for our student daughter which we did with this specific flat - many thanks again to Debbie for being so helpful and capable.

Leena · 12 May 2025

★★★★★ 5/5

Google

I recently viewed a property with Northwood and was assisted by Debbie Sharp, who was absolutely fantastic from start to finish. Debbie was friendly, professional, and incredibly knowledgeable about the local area. She made me feel completely at ease throughout the viewing, answering all of my questions with patience and genuine enthusiasm. I highly recommend Northwood and especially Debbie.

Jessica · 5 November 2025

★★★★★ 5/5

Google

I recently sold my flat with Northwood, had a really good experience, Lynn was really helpful throughout, especially when some issues came up with the home report and I was a bit clueless as a first time seller. I got reallly good feedback from Ali after viewings. The flat sold quickly for a good price and I would recommend Northwood to anyone selling in Aberdeen.

Martin · 16 August 2025

★★★★★ 5/5

Google

I’ve just sold my property with Northwood’s help and felt fully supported from start to finish. The team truly went above and beyond to find a buyer and guide me through the whole process. Ali kept me informed every step of the way and made what could have been a stressful experience so much easier. I wouldn’t hesitate to use their services again for any future property matters.

Julie · 1 July 2025

★★★★★ 1/5

Google

I rented a flat of Northwood in Aberdeen it was a horrible experience. I work offshore so didn’t realise a lot of the problems until I came home at which point I notified them immediately. First problem was a leaking cistern. I reported the problem. No-one bothered to come out to record so I ended up fixing it myself at my own expense. I then found a fault on the boiler. Had to constantly keep topping it up, which was a worry considering I’m away so much of the time. I reported this and switched boiler off whist I was away but during the time I was away offshore I had a flat inspection. They switched boiler back on, even though I had reported the fault and on my return the boiler was dry!! They still hadn’t rectified the problem! I also came home to a leak in the ceiling in the sitting room. I took videos and pictures of the leak and again reported the problem. No-one came out to look at it bearing in mind this was end of December and very cold weather. I handed in my notice in February because I couldn’t live in these conditions. Faulty boiler and a leaking ceiling where constant water was dripping through. I cleaned the thoroughly, bearing in mind it was a 1 bedroom flat and I was barely in it. It didn’t take me long. On leaving I was presented with a bill for 7.5 hours cleaning at over £200. I queried this with Northwood and they advised I would have to take it up with the cleaning company as the charges are “out with their control”. I have complained to Landlords Scotland but still have not had a satisfactory response from Northwood. Steer clear from this company! They are crooks! Substandard accommodation and rop you off at end of tenancy!

J · 5 February 2025

★★★★★ 5/5

Google

Recently entrusted Northwood to sell my family home. No hassle, no stress, just left it all to Ali. Her advice, helpfulness and professionalism made the sale of the property seemless and Ali was an absolute pleasure to work with. Cannot recommend Ali and the Northwood team highly enough!

Sandra · 29 November 2025

★★★★★ 5/5

Google

I have been with Northwood Aberdeen for 3+ and my experience as a tenant has been wonderful. What stands out is their top notch professionalism. A very big thank you to Scott Morrison and his team for providing excellent customer services. As a tenant I can tell you their response to maintenance request is amazing. We are happy with our rental journey. Highly recommend!

Christabel · 7 May 2025

★★★★★ 5/5

Google

Having used Northwood previously for letting my rental property in Aberdeen, I finally decided to try and sell it - having failed to sell in previous years with a different agent. From the get go, Ali and her team were great to deal with and showed a real passion for wanting to get the property sold. Within 3-weeks of marketing, an offer was received and accepted, with my property successfully completing. Thank you again to the team at Northwood. You were great to deal with and I would highly recommend you to anyone.

Jonathon · 2 September 2024

★★★★★ 5/5

Google

Northwood were prompt and accomodating to my online request to view a property as soon as possible. The estate agent Lisa Brown was charming and met me later on the day of our initial contact for the viewing. She came with all the information about the house to hand. Lisa was helpful and professional and after introducing me to all the property's facilities, and providing hard copy of the schedule, she left me alone to assess the property at my own pace.

John · 5 September 2025

★★★★★ 4/5

Google

Been using northwood Aberdeen now something Like 6 years as a landlord. I don't know what changed around 2-3 years ago at a guess at northwood but there was a drastic change for the better in the service provided. In the past payments would constantly be late although the Tennant had paid, replies to emails would take a week to come back and some generally poor service, however over the last years I cannot fault them at all and literally everything improved in a massive way never missed a payment on time, basically instant email replies and genuinely very helpful Pete

Wen · 4 June 2024

★★★★★ 2/5

Google

AVOID NORTHWOOD ABERDEEN AT ALL COST!!! Our 18-month experience with Northwood Aberdeen was awful beyond words can describe. As new international students who arrived in the UK in January 2022, my spouse and I were desperate to find accommodation and settled for an old, poorly insulated apartment managed by Northwood. Initially, Northwood was responsive to our inquiries, which is why I gave them two stars, but the subsequent experiences were terrible. Our troubles began when we discovered a crack in the kitchen window. After reporting it, Northwood concluded we caused the crack by installing an adhesive blind, demanding we pay over £200 for a new window. Despite our explanations and the contractor’s confirmation that the blind couldn't have caused the crack, Northwood remained adamant. Things worsened when we sought to move to a larger Northwood property, a 2-bedroom bungalow nearby. The viewing was unprofessional; the agent was preoccupied and dismissive. Despite this, we applied, providing comprehensive documentation, including my husband's payslips and a reference from his manager. I also provided my upcoming employment details and a reference from my future manager. Surprisingly, Northwood insisted we needed a guarantor, despite our clear financial capacity and rental history. Reluctantly, we provided one, but then they absurdly requested a landlord reference from themselves, delaying our application because our property manager was on leave. After repeated follow-ups, we were finally informed the apartment was rented to someone else, indicating Northwood’s apparent unwillingness to rent to us. As we searched for other apartments, we faced more issues. We needed a landlord reference from Northwood for a new application with another agency. Northwood refused unless we gave a one-month notice to vacate, even though we were only in the application stage. This seemed like targeted discrimination against us as immigrants. Forced to comply, we eventually secured a new apartment elsewhere, without needing a guarantor. Before leaving, we hired a cleaning company and documented the apartment’s condition, which had normal wear and tear. The only significant damage was a fire-grazed kitchen hob. Northwood had 31 business days to dispute our deposit but waited until the last moment to claim the entire £495 deposit and demanded an additional £200 for damages and cleaning. This unprofessional behavior was rightly timed by the property manager the night before his three-week leave commenced leaving us without anyone to clarify our doubts. We provided evidence of the apartment’s condition and the mould issue, which Northwood had ignored, but they rejected all our proof. We took responsibility for the damaged hob and made a reasonable offer through Deposit Scotland. After months of silence and deadlines passing, Northwood eventually claimed the entire deposit, suggesting they were doing us a favour by not asking for more. Our prolonged struggle with Northwood was exhausting and felt deeply discriminatory. This detailed account aims to warn potential renters. Northwood Aberdeen seems to prioritize landlords and lacks respect for tenants, responding to emails at odd hours and openly discriminating without accountability. Now, living in a new apartment managed by a different agent, the stark difference in treatment is clear.

Oluwatoyin · 23 May 2024

★★★★★ 5/5

Google

I had a property viewing with Northwood and Debbie was the Agent, she was lovely. She was very clear in what our next steps were, made sure everything went smoothly during our visit and made sure we were fully informed about the flat. All in all a very smooth experience!

Arron · 12 July 2025

★★★★★ 5/5

Google

Alicja and the team at northwood managed our property while it was leased to tenants for almost 4 years. Alicja was always very professional, responded to any issues quickly and resolved them with no issues. I would highly recommend northwoods services for any landlords looking for a property manager.

Sian · 19 July 2025