Northwood Aberdeen reviews

★★★★★ 5/5

Google

I can't thank Northwood enough for their tireless services helping me manage my apartment over the years and finally selling it. Their guaranteed rent program worked great for my purposes and worked very smoothly for years without issue. Ali Clark was my contact at the agency and was always on hand responding to my emails promptly, and was absolutely tireless when it came to resolving roofing issues and building work whenever it needed to be done, I honestly don't know what I would have done without her help. I have no hesitation recommending Northwood's services.

Roy · 5 May 2024

★★★★★ 5/5

Google

Outstanding experience of selling property from Northwood Aberdeen After meeting several agents, with a view to selling our Aberdeen property, we choose Northwood in Aberdeen. Immediately, we were put at ease by their friendly professional manner. We found they provided exceptional customer service and in particular Branch Manager Ali Clark, who surpassed our expectations. Northwood actively promoted our property and invaluable feedback was given after each viewing, enabling us to address any minor points raised by potential buyers. All buyer and seller queries were handled very promptly. I would highly recommend Northwood Aberdeen for marketing and selling your property.

Audrey · 2 May 2024

★★★★★ 5/5

Google

I had the pleasure of working with Debbie during my property search, and I couldn't be more satisfied with the experience. From start to finish, she demonstrated exceptional professionalism, and a genuine commitment to finding the perfect property for me. To crown it all, she made the entire process interesting, smooth and stress-free. I highly recommend Debbie. Cheers!

Chika · 29 March 2025

★★★★★ 5/5

Google

In my experience, Northwood Aberdeen has been an excellent letting agent. They have been professional, responsive and offer a choice of letting options for landlords. The staff from the Aberdeen office are true professionals with customer service at the heart of their operations. I would thoroughly recommend this letting agents in Aberdeen.PositiveResponsiveness, Quality, Professionalism, Value

K · 24 April 2025

★★★★★ 5/5

Google

Alicja is extremely helpful and resolves any queries I have. Northwood have been efficient in the entire rental process from start to finish, keeping us updated as much as reasonably possible. I would highly recommend Northwood for rentals or sales.

Angie · 3 October 2025

★★★★★ 5/5

Google

For the second time in a year Ali and the team at Northwood managed to sell a property for us in Aberdeen . This was despite the difficult local market. We always felt they were making every effort on our behalf and we would strongly recommend them.

Colin · 17 July 2025

★★★★★ 5/5

Google

Top-notch and serious letting agency. Always answers promptly to emails and when issues occur. Even as a foreigner to the UK and Aberdeen, they were very professional. Highly recommend renting through them!

Remi · 5 December 2025

★★★★★ 5/5

Google

Debbie Sharp was really welcoming, friendly and professional. Walked me through the apartment and made sure I had all the info I needed. Basically sold me the place and made my viewing experience fun, lovely and interesting.

Manchang · 11 October 2025

★★★★★ 5/5

Google

I have worked with Northwood for over 5 years and have received a high quality service throughout that time. Scott Morrison kept us informed at all times and arranged for work to be carried out when necessary. He ensured that all documentation was updated at the correct time and let me know exactly what was required. Email communication was first class - Scott usually replied the next day and certainly within two days. Northwood gave a highly professional service and I would have no hesitation in returning to them in the future.

Ian · 5 February 2024

★★★★★ 5/5

Google

My wife and I had a viewing in Aberdeen and our agent Debbie Sharp was prompt and helpful. She answered all of our questions and was generally engaging.

Musa · 25 December 2025

★★★★★ 1/5

Google

I would avoid Northwood at all costs. As a landlord I am appalled at how Northwood in Aberdeen treat both landlords and tenants. I had tenants move into a flat 3 years ago who reported a issue on day one, it took Northwood 2 weeks to bring it to my attention. The same tenants brought to the attention of Northwood another issue in October last year it was brought to my attention on 23rd of January this year. Only when the tenant threatened to move out did Northwood decided to alert myself. As has always been the case once brought to my attention I rectified the issue very quickly however my tenants were left with NO hot water for 4 months through a cold Scottish winter. This is an absolute disgrace. Like indicated by some of the other reviews Northwood tend to send emails at the end of a day leaving tenants and landlords unable to do anything until the following day. This often happens on a Friday where you can’t do anything until the following Monday. Despite practically begging for a phone call if anything comes up Northwood have repeatedly opted to email at the end of a day. Having gone to the property for an annual safety check it was brought to my attention by the tenant that my flat had been flooded from the flat upstairs and have been left with water damage in the property. The tenants had contacted Northwood and had a response from Northwood but no one had ever passed the information to myself. When I asked the tenant when it had happened they showed me email correspondence between the tenant and Northwood and nearly 5 months had gone by since the incident and no one felt it important to pass on so I could put right the damage. I have now been left with no option but to pursue the complaints process, I have had to contact the property ombudsman to escalate this as Northwood Aberdeen seem incapable of doing the right thing. After having potentially the value of my property put at risk and my reputation damaged by Northwoods inadequacy they made quite frankly an insulting offer towards helping fix the issues. The 5 star reviews on here need to be investigated. There are clearly fake accounts (perhaps not all but definitely a few) propping up this score which is still not great. AVOID AVOID AVOID.

David · 1 January 2024

★★★★★ 2/5

Google

Regretfully disappointed I rented a property for close to 2 years. I am likely guilty at being too relaxed as a tenant having owned property for over 20 years and was accommodating to the fact the landlords response times were poor for anything needed, or simply just ignored. Star rating I was torn with as the staff are nice when you speak to them and when I dealt with Rory before he left he was lovely!! potentially happy to review rating if anyone bothers to get back to me from my email enquiries still unanswered. On departure I’ve had to query a few issues. None of which have been addressed or satisfactorily resolved. I get a reply after my contact returns from holiday asking what my query is…..I’ve asked on numerous occasions and am not going to repeat myself anymore……. My main issue was returning a property in better condition than I received it. During my time in tenancy I experienced a flood, subsequently it was addressed by tradesmen the property would unlikely not have been approved via buildings for the extension due to the electrical box location. As it happens during the flood I received rather a large electric shock then gave up my weekends for it to be moved!! No one has acknowledged any of my comments in relation to this. I was charged for damages (for a shelf becoming loose that had been fitted without raw plugs, a bed slat missing on a bed left by previous tenant (and landlords bed had been left unused in loft space) along with £54 to wipe a mirror streak. As it was all left to the final day on the SDS site I honestly couldn’t be bothered to go through resolution and wait 2 more months for replies and being blown off so I gave up and accepted as I suspect too many people do. At least the neighbors were amazing and I’ve long term people to stay in touch with as I was as sad to leave them as they were me 😆.

G · 1 January 2024

★★★★★ 4/5

Google

Northwood Estate Agents, (especially Ali Clark, who has gone above and beyond her role as agent) have been a God send in dealing with the sale of my deceased cousins flat in Dyce. Ali has been a true professional from the first contact. As the executors, living in England, we weren’t able to travel to Dyce as often as we would have liked but Ali kept us informed of any and all changes relevant to the sale, even going in regularly to read the utility meters and liaising with our solicitors. As Estate Agents go I couldn’t recommend them highly enough. Thank you all and especially Ali, our job is now done🌺

Trish · 1 January 2024

★★★★★ 5/5

Google

We recently rented our family home through Northwood and their guaranteed rent scheme. From the very beginning, the service was outstanding - Laura came and valued the property and was able to give us a fair and transparent quote. Alicja took over the property management process, was responsive, straightforward, and ensured that the property was advertised quickly - which meant our property was rented out within a few days. We are absolutely delighted with the service, and hope to be a customer for many more years to come. Thanks Laura, Matt and Alicja!

Kelly · 1 January 2024

★★★★★ 5/5

Google

Ali Clark at Northwood Aberdeen was absolutely fantastic with my flat purchase. As we are moving a very long way, Ali was always on hand to answer questions/check things out for us which made it very easy and smooth. Northwood also managed to squeeze in a second, end of the day, last minute viewing of the property before we travelled back home - I can't remember the girl's name who did this for us but she was also excellent. Northwood also gave me a cute little gift box with the keys including washing machine pods, fabric conditioner, hand sanitiser, cider, water and snacks. I highly recommend Northwood and I will be using them again when I need to rent/sell my new property!

Ruby · 1 January 2024

★★★★★ 5/5

Google

I stayed with Northwood Aberdeen for over 4 years as a private tenant and was extremely pleased with their outstanding service. They were highly professional from the start, efficiently handling everything from property viewings and the application process to securing my deposit. I had to leave the property because the landlord decided to sell it, but the letting agency notified me in advance and provided all necessary information promptly. During my tenancy, they promptly addressed any flat issues, such as replacing a malfunctioning kitchen water heater. I also appreciated their discreet and respectful flat inspections. I would like to express my gratitude to Scott Morrison, the Branch Manager, for his exceptional professionalism and outstanding communication. I always felt comfortable reaching out to him with any questions or concerns, as I knew he would respond promptly and provide a proper response in a timely manner. Unfortunately, I had to switch to a different letting agency due to the aforementioned sale of the flat, and Northwood Aberdeen did not have a property available in the specific area of Aberdeen I was interested in. However, if the opportunity arises, I would be more than happy to switch back to them. In summary, I highly recommend Northwood Aberdeen. Their responsive service and professionalism made my stay stress-free, and I cannot thank them enough for their excellent service.

Marina · 1 January 2024

★★★★★ 4/5

Google

Very pleased with the service I received from Northwood. I chose the Guaranteed Rent Scheme. A tenant was found very quickly and the move in went effortlessly. Such a relief that Northwood will be managing the property for the next 12 months and I will receive regular monthly payments. Special mention to Alicja who handled all my questions professionally, timely and politely.

Norma · 7 November 2024

★★★★★ 5/5

Google

Northwood stepped in to provide an outstanding, dedicated, effective sales team to sell a tricky property. What a contrast with the Aberdeen agency who first took this job on, and indeed with other experiences of property sales. I would recommend Northwood to everyone (specifically Ali Clark and her referral network).

Caroline · 29 March 2025

★★★★★ 5/5

Google

Debbie was fantastic, really professional and easy to talk to. She shared all the important details while showing me around the property, and I really appreciated how open and responsive she was throughout!

Chisom · 30 September 2025

★★★★★ 5/5

Google

Debbie Sharp, Northwood Property was very professional and well-informed about the property we were viewing. She highlighted all the positives of the property and the little details others would not consider. She even gave us the privacy and chance to go around the property without being on our tail. You can tell that she is passionate about what she does. Thanks, Debbie, for the positive experience.

Rabi · 17 September 2025

★★★★★ 5/5

Google

Debbie Sharp was lovely and very helpful! She gave me all the necessary information and made the viewing experience really easy. Thank you Debbie!

Darcy · 11 December 2025

★★★★★ 5/5

Google

Had a viewing in Aberdeen with Lisa. Lisa was very warm and professional throughout the interaction and happily catered to all questions I had.

Harley · 9 December 2025

★★★★★ 5/5

Google

Debbie Sharp is highly professional and loving, she was timely at the property before my arrival. She was diligent to providing the necessary details about the house. She's patient and polite.

Bridget · 3 October 2025

★★★★★ 5/5

Google

I have had the pleasure of knowing Matt and his team for over 13 years now. We have managed multiple properties through them. Their service is reasonably priced and very efficient. They genuinely care and act fairly in everyone's interest. I would recommend them.

Preman · 15 May 2025