Every review we hold for the Crewe & Sandbach office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbsolutely fabulous experience! Katie in particular was just so wonderful, really helpful and polite and any queries we had she was so quick to get back to us.
Moving to a new area is difficult so having the support and knowledge of Northwood has helped a lot.
A really seamless move and it's so nice t have a positive experience with a letting agent after a previous bad experience. Thank you Northwood and thank you Katie!
Flick · 28 March 2025
Agent replied · 2 August 2025
Thanks so much for the lovely review, Flick.
We’re really pleased we could make your move feel smooth and supported - especially when relocating to a new area. It’s great to hear the team made a positive difference.
Kind regards,
Josh
★★★★★ 1/5
GoogleThis company are disgusting to deal with , they rented to a family member
his mother even has cancer & they still gave his problems, in the damp mouldy house with no boiler working !!
if you ever have the misfortune of being in one of there rentals properties off this company with no moral compass check everything ,
NEVER PAY them up front , & always go to landlord or owner not northwood,
IF YOU HAVE PROBLEMS WHICH YOU WILL HAVE GUARANTEED
Disgraceful people with no moral compass say they defend the landlord That is shocking ( should be tenants & landlords
They rent out damp properties & have no care for the people living there just in get the money regardless of health care
I'd never use or recommend this shocking company
"THE RENTAL WAS NOT FIT FOR PURPOSE SEE PICS and videos if you'd like me to upload
Now for Reply:to northwood
REPLY
AS YOUR WELL AWARE THE MONEY never been a issue....your company welcome to keep the money,
no problems,
as you obviously need the money & one would hope nobody suffers in the damp properties & causing health problems
As we've explained to the property owner, And other friends.... what sort of company you are with no moral compass
And I'm so glad we never gave you our 10 properties to sell & will inform everyone we meet in the property industry in the future ⚠️ about your cost and manner you conduct yourselves & moral compass
And you're welcome in advance glad you found this as a positive feedback suggests the extent of moral compass🗑🗑🗑
Lincoln · 4 January 2025
Agent replied · 31 December 2024
Rob, thank you for the feedback and we note that you have filed two reviews for the same issue. Having explained this to you several times, no money can be returned for a tenancy until the property as been handed back. Furthermore, if a tenancy is terminated prior to expiry of the agreement it is only fair that the tenant covers rent up to the point of a new tenant taking occupation, and cover the landlords fees for an early relet.
Negative feedback of this nature is useful to receive as it demonstrates that we have fulfilled the obligations we have to our landlord client. Your comments prove that we have supported our landlord and delivered on our commitment to them. We took all possible steps to advise you of the costs prior, during and at the end of the tenancy. Our job is to maintain and manage our landlords assets and unfortunately that does mean occasionally this results in dissatisfied tenants. Upset tenants are those that try to operate outside the scope of their tenancy agreements or don’t work within the framework needed to properly maintain their tenancy. Deposits are independently held and deductions can only be made for legitimate reasons and if the tenancy isn’t ran to order full deposits, quite rightly, will not be returned.
We are aware of your personal circumstances and as we do understand the stress this must be putting you under. We have done our very best to alleviate this stress and deliver exactly what we said we would do. Unfortunately, as explained there are costs associated with breaking agreements.
★★★★★ 1/5
GoogleThis company are disgusting to deal with , they rented to a family member
his mother even has cancer & they still gave his problems, in the damp mouldy house with no boiler working !!
if you ever have the misfortune of being in one of there rentals properties off this company with no moral compass check everything ,
NEVER PAY them up front , & always go to landlord or owner not northwood,
IF YOU HAVE PROBLEMS WHICH YOU WILL HAVE GUARANTEED
Disgraceful people with no moral compass say they defend the landlord That is shocking ( should be tenants & landlords
They rent out damp properties & have no care for the people living there just in get the money regardless of health care
I'd never use or recommend this shocking company
"THE RENTAL WAS NOT FIT FOR PURPOSE SEE PICS and videos if you'd like me to upload
Now for Reply:to northwood
REPLY
AS YOUR WELL AWARE THE MONEY never been a issue....your company welcome to keep the money,
no problems,
as you obviously need the money & one would hope nobody suffers in the damp properties & causing health problems
As we've explained to the property owner, And other friends.... what sort of company you are with no moral compass
And I'm so glad we never gave you our 10 properties to sell & will inform everyone we meet in the property industry in the future ⚠️ about your cost and manner you conduct yourselves & moral compass
And you're welcome in advance glad you found this as a positive feedback suggests the extent of moral compass🗑🗑🗑
Private · 4 January 2025
Agent replied · 21 February 2025
Rob, thank you for the feedback and we note that you have filed two reviews for the same issue. Having explained this to you several times, no money can be returned for a tenancy until the property as been handed back. Furthermore, if a tenancy is terminated prior to expiry of the agreement it is only fair that the tenant covers rent up to the point of a new tenant taking occupation, and cover the landlords fees for an early relet.
Negative feedback of this nature is useful to receive as it demonstrates that we have fulfilled the obligations we have to our landlord client. Your comments prove that we have supported our landlord and delivered on our commitment to them. We took all possible steps to advise you of the costs prior, during and at the end of the tenancy. Our job is to maintain and manage our landlords assets and unfortunately that does mean occasionally this results in dissatisfied tenants. Upset tenants are those that try to operate outside the scope of their tenancy agreements or don’t work within the framework needed to properly maintain their tenancy. Deposits are independently held and deductions can only be made for legitimate reasons and if the tenancy isn’t ran to order full deposits, quite rightly, will not be returned.
We are aware of your personal circumstances and as we do understand the stress this must be putting you under. We have done our very best to alleviate this stress and deliver exactly what we said we would do. Unfortunately, as explained there are costs associated with breaking agreements.
★★★★★ 5/5
GoogleGeorge has been amazing to work with. We purchased a property with Northwood as the agent and honestly couldn't fault them. George was always contactable, knowledgeable about our specific purchase, diligent in following up with solicitors and other estate agents within the chain. If we ever need to sell, I'd 100% approach Northwood before anyone else.
Mike · 31 August 2025
Agent replied · 2 August 2025
Thanks for the great review, Mike.
Really pleased to hear George made the experience such a positive one. He’s been on top of things throughout and it’s great to see that recognised. We’d be more than happy to help again if the time comes.
Kind regards,
Josh
★★★★★ 5/5
GoogleGeorge and the team at Northwood have been brilliant in managing the sale of my mum's house. Mum's health meant she was not able to oversee the sale herself, so I have been dealing with George from 150 miles away. Despite being recommended to use a different agent, we decided after meeting a few agents that Northwood was the best fit, and that proved to be a great decision.
The 3D photos were brilliant and the team were super helpful, sensitive and considerate regarding mum's health, remaining flexible to suit her needs.
The house went under offer within just a few days and although the chain had some bumps in the road, Northwood managed it well and we kept our original buyer.
So I'd have no hesitation in recommending George and his team at Northwood.
Thank you for everything guys.
Chris · 5 November 2025
★★★★★ 5/5
GoogleI can highly recommend Northwood in Sandbach who dealt with my late mums house.
The marketing material incl 3D video was top class. Viewing arrangements were well communicated and feedback was prompt. Despite having two sales fall through, the team worked hard to ensure that the third one went through successfully, and even secured a higher sake price. Particular thanks to George and Will.
Stephen · 21 December 2025
★★★★★ 5/5
GoogleWe have just completed the purchase on a property in Sandbach that Northwood were the selling agents . I would highly recommend these agents , they were brilliant how they worked so hard to progress the sale , in particular George , the manager , he was excellent . If we were to move again , we would definitely use Northwood next time !!
Vicki · 5 December 2025
★★★★★ 5/5
GoogleWe have just sold a property through Northwood. The service has been excellent from all of the team. We would particularly like to thank George who ran a very efficent and professional sales process and kept us fully updated at every stage. Good service can be a bit of a rarity nowadays. Thank you for providing amazing service and surpassing our expectations.
Ian · 6 October 2025
★★★★★ 5/5
GoogleNorthwood did an amazing job with my property let. All was dealt with efficiently. Within 2 hours of them putting the property on the letting market I was notified of viewings. Feedback was provided from each viewing.
Karen · 17 July 2025
Agent replied · 2 August 2025
Thanks for the great review, Karen.
Really pleased we could get things moving quickly and keep you in the loop throughout. We aim to make the letting process as smooth and efficient as possible - glad that came through.
Kind regards,
Josh
★★★★★ 5/5
GoogleUnexpectedly I found myself in the position of having to rent out my house. Northwood, especially Rena and Katie, could not have been more understanding and helpful. Following my initial enquiry I had a prompt visit to the property by Rena who explained my options and gave constructive advice regarding the property. Northwood was so professional in every aspect whilst also being welcoming and supportive; offering detailed guidance through the process and finding an acceptable tenant quickly. I look forward to working with the Northwood team in the forthcoming months and would have no hesitation in recommending them for property letting.
Carol · 24 December 2024
★★★★★ 5/5
Google****on maintenance service****
Had a issue finding a wasp nest in the garden shed, reported after hours Wednesday evening on the online reporting ap , was contacted by Suzanne by 9am following morning, had spoken with landlord arranged to be resolved and contractor visited same day, regular contact to provide updates and close out. Great service. Appreciate updates and turnaround to resolve issue.
***arranging tennancy****
Excellent service , really helpful, Rena, went above and beyond to be helpful and make process as quick and painless as possible and understanding of situation. supported quick application process, and helped make letting available in a 1 week turnaround, really friendly and helpful patient and supportive through process. Thanks for help and support ❤️
Lisa · 2 July 2025
Agent replied · 2 August 2025
Thanks so much, Lisa.
Really glad to hear you felt supported both during the tenancy setup and when reporting the maintenance issue. Suzanne’s always brilliant at getting things sorted quickly, and it’s great to know the team helped make everything feel smooth and stress-free.
Kind regards,
Josh
★★★★★ 5/5
GoogleThis is the second time I have bought and sold through Bespoke by Northwood and, as ever, their personalised service was amazing. Will and Rob were great to deal with and very helpful throught the process, and the other guy was brilliant as well. I wouldn't hesitate to recommend them to anyone.
David · 28 October 2025
★★★★★ 5/5
GoogleGeorge and the team did a brilliant job helping to sell our house. George worked really hard for us. He guided us through the process, liaised with the solicitors , and kept us informed. His communication was excellent. I’d happily recommend George and the whole team at Northwood
Michael · 19 November 2025
★★★★★ 5/5
GoogleJust wanted to say a huge thank you to Rena, who organised a brand new boiler replacement in our rental property, in less than 24 hours (20 to be exact), from the initial emergency callout to the final courtesy call. Superb customer service. Also thanks to your contractor Tony who did the work so quickly and efficiently. 10/10 all round. Thank you
Martin · 1 January 2024
Agent replied · 31 December 2024
Martin
Glad we could help, I'll make sure to pass on your thanks to Tony @ C&N Domestics.
★★★★★ 5/5
GoogleI recently had a house viewing on Newfield Drive with Georgie Fletcher, and I was really impressed with her professionalism and knowledge. She was friendly, well-prepared, and answered all my questions with confidence. She took the time to explain everything in detail and made the whole process smooth and stress-free.
It’s clear that Georgie genuinely cares about her clients and takes pride in her work. If you're looking for a helpful and professional estate agent, I’d definitely recommend her!
Imran · 24 March 2025
Agent replied · 2 August 2025
Thanks, Imran.
Great to hear Georgie made such a strong impression. She really takes pride in her work and always aims to give clear, helpful advice - glad that came across.
Kind regards,
Josh
★★★★★ 5/5
GoogleI have just sold my house and would highly recommend northwood who were excellent. George was unbelievable with help from he's assistant will. George made me feel at ease and kept me fully updated throughout the sale. I would not hesitate to recommend northwood
Stephen · 18 October 2025
★★★★★ 4/5
GoogleI have used Northwood for both renting a property and for selling. I found both teams to be very proactive and professional. A big thank you to Sue in the Sales Office for all her help and support during our recent house sale, and to Rena for her help with renting our son's house. Both sales and rental processes were clearly explained and charges were very competitive. I wouldn't hesitate in using Northwood again!
Katy · 24 September 2024
★★★★★ 5/5
GoogleI would highly recommend Northwood for the excellent level of professionalism which they consistently demonstrated throughout the often, challenging process of selling our home. More familiar with older, more bespoke properties, they valued our house fairly and optimally; this was of great benefit, especially when considering that the market is often dominated by newer, less traditional properties. The conveyancing process in this country can be extremely challenging and stressful, but both Will and George, remained such a professional, calming influence throughout, putting up with a lot of stress and anxiety on my part! An excellent team of knowledgeable professionals, who worked tirelessly, persistently and sensitively from beginning to end. Many thanks.
Alison · 7 January 2026
★★★★★ 5/5
GoogleVery prompt and professional service from Ally, Jasmine, Shannon and the team. Thank you so much.
Glenn · 18 July 2025
Agent replied · 2 August 2025
Thanks, Glenn.
Really appreciate the kind words. Great to hear Ally, Jasmine, Shannon and the team looked after you - I'll make sure they see this.
Kind regards,
Josh
★★★★★ 5/5
GoogleI would like to thank Northwood for their help during what was quite a difficult process in buying my new house in Sandbach. There were many hold ups at my end which the staff showed their patience and understanding throughout. I’d like to especially thank Sue , Rob and Will who went above and beyond. Thanks guys. Fiona
Fiona · 4 March 2025
★★★★★ 5/5
GoogleThe staff at Northwood - shout out to Georgie and Shannon - listen to what you need and give you relevant, helpful and up-to-date information.
BSR · 6 January 2026
★★★★★ 5/5
GoogleAbsolutely fabulous letting team at the Sandbach branch - especially Rena & Katie. New home found, viewed and interest submitted within hours of one initial phone call - No messing about! Application process has been smooth and stress free and the ladies have been incredibly efficient, super friendly and an absolute joy to deal with. Brilliant service, highly recommend.
Steavi · 24 December 2024
★★★★★ 5/5
GoogleAbsolutely fabulous letting team at the Sandbach branch - especially Rena & Katie. New home found, viewed and interest submitted within hours of one initial phone call - No messing about! Application process has been smooth and stress free and the ladies have been incredibly efficient, super friendly and an absolute joy to deal with. Brilliant service, highly recommend.
Steavi · 3 December 2024
★★★★★ 5/5
GoogleMyself and my dad have just sold a house with northwood.
George was our agent and he has been amazing from start to finish nothing has been to much trouble.
Michelle · 4 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
