Trusted Agent profile · Crewe & Sandbach
Verified
★★★★★
125 reviews across 2 platforms
9 Hightown, Crewe & Sandbach, CW11 1AD
Part of Northwood, see every office.
Northwood's office in Crewe & Sandbach, at 9 Hightown, is rated 4.3 out of 5 across 125 reviews on two platforms, including 101 Google reviews rated 4.2.
Every review we hold for the Crewe & Sandbach office, from every platform, shown as written. First names only.
5/5
GoogleNorthwood is an excellent letting agency, Katie was always helpful at all point of time during our Tenancy, Very Smooth move in process and move out process. No unnecessary charges during moving out of the property. I would highly recommend to blindly go with Northwood agency. They provide property at competitive price in the Crewe.
5/5
allAgents"Well done Northwood..."
As a landlord who has been with Northwood Sandbach for a number of years, I want to say thank you to Rena and her team for the help and assistance they have given to me and in turn my tenants. Rena really knows her stuff and her lettings experience and knowledge has been invaluable. She has always been on hand to give top class professional advice and guidance when needed. Well done Northwood !
1/5
GoogleFirst time viewing a property through Northwood Sandbach and will unfortunately never be viewing properties represented by this estate agents again. I waited 30 minutes and nobody showed up, called the Sandbach office twice in that time and kept being informed they were 2 minutes away which turned out to be a lie because after 40 minutes there was still a no-show, and even after I left the property I never received any contact from them to say they were there or to apologise. Completely wasted my morning/time driving up to Sandbach for nobody to show up. Poor service and unreliable so I will not be trusting this estate agents in future. The worst thing about it is that I was genuinely interested in buying the property I was viewing.
Thank you for your feedback. Saturdays are very busy days and we are the only agent that provides 45 minute slots for viewings so that viewers are not rushed and we can try and keep on top of traffic. Unfortunately at times traffic and other factors can disrupt the schedule and these are unfortunately outside our control. We are lucky to be a well resourced business so we have offered to show you around later the same day or to come down to the property immediately. If this is truly the home for you then please contact our office and we will do what we can to help. Sorry for any inconvenience.
5/5
GoogleWe would highly recommend the team at Northwood Sandbach in a heart beat. We recently purchased a bungalow via them and from our first viewing through to collecting the keys to our new home they were a delight to deal with. Caring, informative and very friendly. A special shout out out to George who got us through the whole process with helpful advice and support which exceeded our expectations. Well done!
5/5
Google5-star service. We had a somewhat tricky sale / purchase combination involving a 'bespoke' property in Sandbach. At all stages Rob, George and Will thoroughly understood our needs and wishes and the market in the area. Friendly and very communicative, not sure what we would have done without them! Very happy with the final sale price, fees and purchase of the new property. Top professionals. Thanks Northwood!
5/5
allAgentsI would just like to publicly
I would just like to publicly thank Cathy /Laura and team for their incredible help over the last few weeks. Sometimes these reviews are based around levels of professionalism etc. However whilst these guys have shown all of that, they have also shown compassion and kindness. Laura and Cathy have quite literally gone to every length possible to help myself and my two sons. I cant thank either of them enough for all their help during what could have been a tricky time for myself and my family. 5 stars does not do them justice. Thanks guys.....
5/5
allAgents"I would just like to publicly ..."
I would just like to publicly thank Cathy /Laura and team for their incredible help over the last few weeks. Sometimes these reviews are based around levels of professionalism etc. However whilst these guys have shown all of that, they have also shown compassion and kindness. Laura and Cathy have quite literally gone to every length possible to help myself and my two sons. I cant thank either of them enough for all their help during what could have been a tricky time for myself and my family. 5 stars does not do them justice. Thanks guys.....
5/5
allAgents"Excellent Service and..."
As a profoundly deaf who have lived by himself in the same place since 2020 , am very grateful for your professional , patience and kindness with me. Cathy is a first class letting agent who bring some positive and kindness into her role and I am someone who fully support the inspection rules. I love it when Cathy do it because of her communication and deaf awareness skills. I understand her perfectly if she need to inform me about any landlord decisions and received your texts is first class deaf awareness. Thank you to Northwood and landlord for the last three years”
5/5
allAgentsExcellent Service and
As a profoundly deaf who have lived by himself in the same place since 2020 , am very grateful for your professional , patience and kindness with me. Cathy is a first class letting agent who bring some positive and kindness into her role and I am someone who fully support the inspection rules. I love it when Cathy do it because of her communication and deaf awareness skills. I understand her perfectly if she need to inform me about any landlord decisions and received your texts is first class deaf awareness. Thank you to Northwood and landlord for the last three years”
5/5
GoogleNorthwood were recommended to me by a friend who had previously used them, I am so glad she did. I dealt mostly with George who was very approachable, professional and helpful in steering me through the process of selling and completing on my late Mum's house. They dealt with all the viewings and kept me fully informed of any feedback and offers made. All other staff I spoke to were equally helpful. I would not hesitate in recommending Northwood to anyone wishing to sell a property anf have already done so.
5/5
allAgents"I had such an amazing..."
I had such an amazing experience working with Rena. She was extremely professional, knowledgeable, and communicative throughout the entire process. From the moment we contacted her, she took the time to understand our needs and provided us with valuable insights on how to make our property more attractive to potential renters. Rena was always available to answer our questions and concerns, and she provided regular updates on the progress of our property listing. She was able to find us a perfect tenant quickly and even guided us through the tenant screening process. Overall, I was thoroughly impressed with the level of expertise and customer service that Rena provided. She made the entire rental process a breeze for us, and I would highly recommend them to anyone looking to rent their property with ease and confidence. Thank you for all your help!
1/5
GoogleUtterly hopeless...damp property for over a year. Then held deposit for over 2 months after leaving property saying it smelled of cat pee....despite our complaints of sewage pipe leak. Constant issues and staff less than useless. Never call back. No help whatsoever. Clothes, shoes and property damaged by black mould told to claim on insurance, and withheld part of deposit for some cobwebs and a dirty skirting board. Do not use these people if you wish to rent somewhere decent to live. Only interested in.money and landlords.
Hi Andy, Thank you for your feedback, after looking into the matter I cannot see that you have previously rented with Northwood. If you'd like to get in touch on 01270 768917 with further details I can look into this for you. Thanks, Josh
5/5
GoogleA really great experience with Northwood from beginning to end. Our house was really well presented - we particularly liked the Giraffe 360 as we felt it showed every inch of our house. Indeed it sold within days. Viewings were conducted … More
5/5
GoogleNorthwood is an excellent letting agency, Katie was always helpful at all point of time during our Tenancy, Very Smooth move in process and move out process. No unnecessary charges during moving out of the property. I would highly recommend to blindly go with Northwood agency
5/5
GoogleShannon from lettings is a superstar. She helped me so much when I found myself needing to leave a lease early. Helped communicate my situation with the landlord, helped to re-list and find a new tenant in super quick time. She really is a superstar!
Really glad Shannon could support you through what can be a tricky situation. She worked hard to get things sorted quickly, and we’re lucky to have her! Kind regards, Josh
1/5
GoogleLeft details on two properties asking to view. Both properties they were supposedly waiting for the keys back. But surprisingly they both sold before I even got chance to view. They didn't ring to let me know they were ready to view. Just sold straight away. I'd imagine the estate agent has sold to a friend or I don't believe they have contacted those that had shown interest myself included. Certainly won't be wasting my time contacting these about a property they are advertising. Very poor service.
Hi Brian, Thank you for taking the time to leave a review. I understand the frustration of missing out on properties. Due to our enhanced marketing as standard, our properties do command a higher level of interest than the norm. A lot of the time, it isn't possible to get all of the interested parties through the door, so we have to carefully vet each viewer and work on a first come first serve basis. Doing this allows us to provide the absolute best possible service to our client. As a family run business your allegation of selling properties to friends can be very harmful, however, I'd like to assure you that isn't the case. We pride ourselves on being Cheshires leading people-first estate agents and acting ethically is one of our root values. I'd love to grab a coffee with you to discuss how we can assist finding your dream home, my number is 07407 484128 if you'd like to take me up on this offer. The coffee is on me! Kind regards, Josh Gilchrist Associate Director
5/5
GoogleHave extended my tenacy contract for another year. Am lucky in today hard world. 5 years now at same place but Katie was amazing, very smooth and extremely professional. Northwood is extremely lucky to have here. What a talented person.
5/5
allAgentsInspection at my rental place
Inspection at my rental place today. Jessica was truly professional and clear spoken with me. Truely impressed with her and deaf awareness. Absolutely delighted with her. She work there for a year I believe……Bright future ahead of her. Up there with Cathy, Rena and Holly……Very well done of your professional….All of them are credit to Northwood.best wishes
1/5
GoogleNot to be trusted they go back on their word be careful when deal with these people.
Hi Max the dog, I'm sorry - the stick was behind my back and I didn't actually throw it😕 In all seriousness, we take feedback seriously. If there's been a misunderstanding, we'd welcome the chance to talk it through properly. Please feel free to contact the office directly so we can address your concerns.
5/5
allAgents"Laura was super friendly and..."
Laura was super friendly and helpful. She made us feel comfortable from the get go and went above and beyond. She was open to feedback and communication was great.
Thank you so much, it was a joy to work with you.
1/5
GoogleThis is the worst estate agency I have ever dealt with. The consultant was rude and trying to belittle me on the phone after me having to chase for an update on my application rather than them getting in touch with me. Also trying to keep part of my holding deposit for “referencing costs”. I would avoid as landlord has now lost a potential tenant and has to keep the property empty longer meaning loss of income and also as a tenant the hassle is not worth it!
Hollie Thank you for getting in touch and I am sorry that we could not place you in the property. Sadly information that wasn't available when you first applied became apparent through the referencing process. Northwood are the landlord's of the property in question so any loss is ours to bear. Your holding deposit has been returned within 2 working days of agreeing the let would not proceed in line with the Government regulations. If you wish you can raise a complaint with The Property Ombudsman at www.tpo.co.uk Kind Regards Andy Heath Director
1/5
GoogleAww, lovely staff however they breached Contract. Signed up on 8 December 2021 and terminated on 12 January 2022. They say they cannot discriminate NHS and Careworkers. I advised I am going through a court case of false imprisonment, Human Rights Breach and discrimination with the NHS. My requirements were 2 full time workers. Not on temp contracts 1 or 2 children, no pets, non smokers.. One viewer was one adult only. The other was 2 adults one still out of the country. This is a large 3 bed house. Tenants need to be UK residents. A previous declined couple zlso applied. No discrimination took place. Time and effort - zero!
Dear Rosalyn. We provided several suitable tenants which you turned down in part because they were NHS workers. We will not discriminate against NHS workers. We have completed our part of the contract in full, providing suitable tenants, we have not charged you a penny and we robustly deny any breach of contract. Your criteria are too harsh and contrary to the guidance of our regulator, The Property Ombudsman. As such we can no longer in good faith continue to act for you. If you believe we have breached the contract please take us to court. Further to your request we have offered to continue to find tenants as long as we do not penalise NHS workers. Please call the office if you would like to proceed Andy Heath Owner
1/5
GoogleI'm really disappointed about that agency. They start making problems from the beginning. Can't properly take the record of the tenants and make wrong spelling on names, even when they got ID. Really poor respons on costumers needs even when you report maintenance issues. On 2 years living in property they couldn't fix thermostat from the beginning, cannot pick up letters for landlord, instead they only interested of inspection and to cheat you on the end. They try to charge you for some issues which have been reported from the start of letting. When I show them proof of issues then they start explaining the person who was dealing with it is already gone and they didn't have any record. Weird cause I have mine with them on email. Overall could not avoid take money from deposit, cause the really want to take something from tenants so they said - we gonna charge you for curtain poles. Those which wasn't damaged but taken down for cleaning. It was enough to fit them back which I told them. They said is to late because you surrendered keys from home and you need to be charged 60 £ for that pleasure. As a tenant can't recommend this agency but if you decided you need to be prepared they gonna charge you no matter what. One star note in my opinion is too good for them.
Dear Grzegorz I'm sorry that you feel this way however I would stress that we never seek to take unnecessary deductions from deposits. The charge was for a contractor to visit the property and reinstall the curtain poles that you had taken down. We do not take any fees for contractor works and act purely on behalf of the landlord, there are no commissions or incentive for us overcharge, however where costs are incurred that are the responsibility of the tenant we will always ask for a contribution. As the property was being re-let immediately we had to act quickly and unfortunately we could not accommodate your request to complete the works yourself. Should you feel that we have acted incorrectly you may pursue a complaint with our redress provider The Property Ombudsman
5/5
GoogleI bought a house through this branch of Northwood in 2016, let it through them until May 2024 and finally sold it through them. I am grateful to them for their professionalism, reliability, honesty and patience throughout. They have been immensely supportive, responsive when required, and due to their unique Guaranteed Rent scheme, have saved me from any sleepless nights that otherwise landlords invariably go through. That should not be under-estimated! Huge thank you to the team and especially to Rena who as Lettings Manager looked after me so well throughout. Also to George who was the mainstay of the recent sale process. God bless!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood's Crewe & Sandbach office has 125 reviews across two platforms: 101 on Google, 24 on allAgents.
Northwood Crewe & Sandbach is rated 4.3 out of 5 across all 125 reviews, and 4.2 out of 5 on Google from 101 reviews.
Northwood Crewe & Sandbach, 9 Hightown, Crewe & Sandbach, CW11 1AD.
