Every review we hold for the Crewe & Sandbach office, from every platform, shown as written. First names only.
★★★★★ 5/5
AllAgents"I have been using Northwoods..."
I have been using Northwoods for the past five years. i have three properties on the guaranteed rental scheme. As i live abroad and have been unable to have a hands on approach in managing the properties the scheme has been invaluable.
I have always found all members of the team to be friendly, efficient and willing to go the extra mile in helping me out or answering any questions i may have had. The systems in place allow the whole process to function seamlessly. All payments have been on time and all documentation is well presented.
I'm so happy with the service that i am in the process of adding another two properties to my portfolio.
PAUL · 23 July 2023
★★★★★ 1/5
GoogleThe worst estate agents I've dealt with by far - will access the property without you being there or letting you know which is for 1 illegal and 2 rude - the whole office shares a handful of brain cells and you would think they were on a much higher wage for the attitude problems they all have - thanking god I never have too deal with them again x
Caitlin · 5 February 2024
★★★★★ 5/5
AllAgentsGreat service and support
Great service and support over many years from Rena and the team. Always helpful and proactive. Great work! Thanks!
Darren · 19 February 2024
★★★★★ 5/5
AllAgents"Great service and support..."
Great service and support over many years from Rena and the team. Always helpful and proactive. Great work! Thanks!
D.Jones · 19 February 2024
★★★★★ 5/5
GoogleA great supportive team all round from start to finish of the process. Nothing ever too much to ask, very responsive and great communication. Great experience with team Northwood Sandbach
John · 7 August 2025
★★★★★ 5/5
GoogleGreat team very helpful, Josh is great
Emily · 5 May 2024
★★★★★ 1/5
GoogleRenter beware, they took over 2 months to eventually release our deposit, didn't reply to countless emails, only when a manager was CC'd in did we magically get a response in 5 minutes, at which point they tried to keep a portion of our deposit for things not even discussed. Very shady business practice.
Rob · 5 February 2024
★★★★★ 5/5
GoogleI recently sold my house with Northwood and I have no reservations in recommending them. Their commitment to ensuring our satisfaction is clear as they always go above and beyond to meet our needs. Their professionalism and dependability guarantee a seamless and successful service of the highest quality.
Charlotte · 22 May 2024
★★★★★ 1/5
GoogleExtremely unprofessional and rude!
They never fix anything that needs fixing, even when asked numerous times.
Wouldn’t recommend them at all.
Chloe · 1 January 2024
Agent replied · 31 December 2024
Hi Chloe,
Thank you for taking the time to share your feedback. We take reviews seriously and always strive to improve our services. After reviewing our records and discussing your concerns with our team, we couldn't locate any information regarding your tenancy with Northwood.
To better understand your experience and address any issues you may have encountered, we kindly request you to contact us at your earliest convenience. You can reach our office on 01270 768917. Alternatively, if you prefer a more confidential discussion, please don't hesitate to reach out to me directly on 07407 484128.
Our goal is to provide exceptional service to all our tenants and clients, and your input is invaluable in helping us achieve that. We hope to hear from you soon and have the opportunity to resolve any outstanding matters.
Many thanks,
Josh Gilchrist
Associate Director
★★★★★ 5/5
AllAgentsTONY &
Brilliant service.
We have used Northwood since we purchased in 2014.
Looked at other agents at the outset, there was no doubt who we would engage.
Rena provides us with first class straight forward advice.
We live remotely so a class act as an agent is essential, we are confident to trust our investment to the capable hands of Rena.
Anthony · 5 July 2023
★★★★★ 5/5
AllAgents"TONY &..."
Brilliant service.
We have used Northwood since we purchased in 2014.
Looked at other agents at the outset, there was no doubt who we would engage.
Rena provides us with first class straight forward advice.
We live remotely so a class act as an agent is essential, we are confident to trust our investment to the capable hands of Rena.
Anthony · 5 July 2023
★★★★★ 5/5
GoogleAs a landlord we are really pleased with the professional and friendly service. Rena is always helpful and nothing is too much trouble. We will continue to use the Sandbach branch of Northwood with confidence.
Ellie · 2 January 2018
★★★★★ 5/5
GoogleExcellent Estate Agent, so grateful for all their support for the last three years. Am someone who is profoundly deaf experience living by himself for first time renting. Their deaf awareness is so good, Cathy, Rena, Holly and so. Forever grateful. I own them so much
JP · 26 February 2024
★★★★★ 5/5
GoogleHave used Northwoods for years now and they have been absolutely fantastic managing our property. The whole team is always smiley and welcoming ! X
Rosie · 23 December 2024
★★★★★ 5/5
GooglePurchased our home through Northwood. All of the staff were always professional and friendly and were well informed as to how our purchase was progressing, ironing out any snags on the way.
Kevin · 4 June 2024
★★★★★ 5/5
GoogleI have been so amazing experience with this agency and also so awesome stuff Katy 😊 …
Kourosh · 4 January 2025
★★★★★ 5/5
AllAgents"Rented a..."
I needed a house on a short notice close to my work. I was helped in a very professional way by Cathy Wilson. She was very helpful by choosing the right house for me and was a great help in handling all the paperwork.
Edwin · 24 April 2023
★★★★★ 5/5
GoogleLoverly staff,very helpful .
I am a landlord and have used Northwood for over 10 years , I get a great service every time.
Christine · 4 June 2024
★★★★★ 5/5
GoogleGreat customer service and very helpful, making the process very easy :)
James · 1 December 2024
★★★★★ 5/5
GoogleVery helpful and professional service from Andy and his team.
Gavin · 2 January 2019
★★★★★ 1/5
GoogleVery poor service extremely unprofessional
Karen · 1 January 2023
Agent replied · 31 December 2024
Dear Karen
I'm very sorry if we've let you down. I've sent you an email so that I can find out more from you as to why you feel so disappointed
Kind Regards
Andy Heath
Director
★★★★★ 5/5
AllAgents"Great customer service,..."
Great customer service, always willing to go above and beyond and they answered all queries very quickly, even when messages were left because they were unavailable at the time of a call.
Sabrina · 2 May 2023
★★★★★ 5/5
AllAgents"Undoubtedly the best agent I..."
Undoubtedly the best agent I have ever used to look after and manage my BTL portfolio interests. Thank you for your professionalism, knowledge & going the extra mile for me ?
Darren · 28 April 2023
★★★★★ 5/5
GoogleLet a house through Northwood, wouldn’t recommend anyone else!
Lucy · 5 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
