Northwood Norwich reviews

★★★★★ 1/5

Google

Avoid! Terrible service and act illegally. My solicitors are currently building case against them. Property was given dirty, mouldy. I had to pay to get it cleaned. Had to buy new fridge and freezer as ones provided were broken. And nowthey are withholding my deposit. Had to chase and fight to get fence fixed which was falling onto neighbours garden. And boiler kept baking, had to wait week or two each time for someone to come down. I'll not mention the illegal activity till after the court case.

Patty · 6 November 2025

★★★★★ 1/5

Google

I get stressed just thinking about when we moved in. We came from another city with our toddler in tow. There was junk everywhere- an unplumbed in washing machine in the kitchen, broken bits of future outside, the garden full of old water butts and detritus. Instead of Northwood remedying these things, I had to document everything and send multiple emails to get rid of things and get things fixed. No action on mold. Such a saddening and stressful experience

Flo · 5 February 2025

★★★★★ 5/5

Google

Northwood Norwich I have used to let flats a number of times a find them to be straightforward, professional, friendly and easy to deal with shoutouts to the all the team including Kai, Jasmine and Rhiana. Keep up the good work - thank you

Tony · 3 October 2026

★★★★★ 5/5

Google

Paula and her team are fabulous, diligent, accessible, and nothing is ever too much trouble. I’m a director of a small residents’ block that most companies wouldn’t take on, but her attention to detail has been first-rate. She has spent hours unpicking the poor work of her predecessors.

David · 4 December 2025

★★★★★ 4/5

Google

This year, the agency has been very prompt in attending to any issues I’ve reported, and the landlord has been quick to get things sorted, which I really appreciate. The only reason I’m giving 4 stars instead of 5 is that I had a few issues when I first moved in, but things have since been resolved and are running better now. Special thanks to Peggy for her help and professionalism she’s been particularly responsive and pleasant to deal with.

ADRIEL · 8 November 2025

★★★★★ 5/5

Google

I can't thank Northwood Norwich enough for all their help. Paula Summerhayes has been fantastic, knowledgeable, helpful, has professional contractors and is always willing to help the client achieve the best result. Would highly recommend.

Kate · 10 February 2026

★★★★★ 1/5

Google

They deny people on benefits with a scummy, yet somehow legal, method of asking 6 months rent in advance. Also, if you look at the other 1-star reviews they almost all have replies from Northwood victim blaming and deferring responsibility. Is that the kind of company you want to let from? To their response: yes, we fall below the affordability threshold like with every house in Norwich, despite us both being on nearly the maximum possible benefits without physical disability. Either way we understand the requirement for a guarantor but you didn't give us the option of "6 months rent or guarantor". It was "6 months rent AND guarantor". So don't try and frame it as us trying to shoot above our means and get away without having a guarantor

Amy · 5 May 2024

★★★★★ 1/5

Google

Shockingly poor service, I am a current tenant and the electricity keeps failing in a modern flat in the centre of Norwich. Called them at just after 5pm on a weekday after it failed again and the owner called and said he could not get an electrician out until the next day … to a flat in the middle of Norwich. This was after asking me to leave a 5 star rating for them after moving in … furthermore when the fire alarm triggered for no reason on a Tuesday at 6pm 2 weeks after moving in, the owners suggestion was to cut the mains cable to the detector … alarm was still going at 10am the following morning when I went to work, caused issues with the neighbours obviously. Do not provide any sort of assistance when these issues occur. My advice, don’t go with this agent.

Simon · 5 February 2024

★★★★★ 5/5

Google

Thank you so much for the great service. I was so excited to rent with you. When I went to hand over the keys to the house, the gentleman who received them told me that the entire house was in very good condition and had been well maintained during the two and a half years I had lived there. Thank you so much for everything and for giving me the opportunity to rent with you. I hope you were very happy with me as a tenant. Best regards.

Biviana · 9 October 2025

★★★★★ 1/5

Google

Very disappointed with these agents as we had read such good reviews. Found a house to rent, offered 6 months rent in advance as we explained to them we were relocating from the other side of the country and would be finding employment when we got there. We were offered the property, after viewing and accepted. Filled in the forms for the references and rang to discuss with Let Alliance how best to state our circumstances. He advised us (with the wrong advice actually) and we then got an email saying we had lost the property as on paper we were unemployed. No suggestion to get a guarantor or any other way to fix this. Waste of a month for a lot of people.

Rachel · 10 May 2026

★★★★★ 5/5

Google

I rented a property through Northwood Norwich agency in 2022. It's has been a very pleasant and comfortable experience with them since then. The agency is very easy to reach and supportive for any questions and help during tenancy. I am really pleased and would definitely recommend to rent a property through them. Also would like to mention Steve and Peggy for their support.

Vinit · 11 April 2024

★★★★★ 5/5

Google

We had a viewing with Northwood Norwich and it was a good experience. Rianna was friendly, clear in her explanations, and made the process straightforward. Appreciated the helpful approach.

Martin · 10 May 2026

★★★★★ 1/5

Google

They did solve a dispute with my former landlady, as she had unlawfully entered the property during my tenancy and voided my fumigation as well as the cleanliness of the property. I was asked by Northwood to submit a 5 star review before they sorted the dispute and refunded my deposit. I could've easily taken the landlady to court. But the audacity of Northwood for a positive review in exchange for my deposit is only rivaled by the fact they didn't bat an eye lid when I asked to book viewings and they denied them even though I was in danger of becoming homeless. Absolutely do not recommend to rent with them

Mareike · 17 June 2025

★★★★★ 5/5

Google

We've been a tenant via Northwood's for the last 8 years and we have always found them to be super accommodating and helpful. We had some issues with a very old heating system and the team liaised with our landlord promptly to ensure it was resolved. Special shout out to Peggy who has always come straight back to us whenever we've needed help with anything. Everyone we've dealt with from the team over the years has been courteous and friendly and have kept us informed when any work or such needed doing. Highly recommend them!

Michelle · 8 November 2024

★★★★★ 4/5

Google

I had a range of issues with the property I rented the past year. Mostly due to neglect previously and a lack of care by other stakeholders in the property such as previous tenants (not northwoods) I believe. For instance a leaking kitchen sink, broken taps, mould in rooms etc Yet Northwoods are quick to communicate with you, deal with maintenance and such and the staff there are particularly easy to deal with, Stephen was especially friendly and helpful. The property has, to be fair, improved on the whole under Northwood’s management over the one year tenancy, issues such as the extensive mould in one room have been dealt with and things like the leaky kitchen sink have been fixed.. I would recommend Northwoods. I am sure they are a good property agent and the issues I faced moving in and at the first few months of my tenancy described previously were not down to them and had other reasons behind them.

Ioan · 2 September 2024

★★★★★ 1/5

Google

Unfortunately you cannot leave no stars as Northwood do not even deserve one. We lived in the property of 28 Manor Park Gardens in Long Stratton and within not even a month we were having damp problems with the property. We moved in the bungalow in July and in August when we had the hot weather and heavy down pours was when we started having problems with the property. Through out our short five months at this property we had damp and mould show up in every room along with the windows being damp every morning and having to wipe them. There were also gaps between the carpet and the skirting boards letting air in as these were poorly fitted. We consistently got in contact with Northwood about the problems to constantly be palmed off and told it was our fault we were having these issues. They never once took responsibility for knowing about these problems and for moving us in a property which had a severe rent issue. The previous tenants who lived in this bungalow before us had the exact same problems as us yet all Northwood done was get a painter in to paint over the damp and mould and they moved us in to a property which they knew was not fit for purpose. The windows were old and the seals had broken letting in cold air making us have to keep the heating on most of the time which with it being electric was costing us a fortune. The state of this property was making myself and my partner ill which caused us to have to stay with family members during the week due to no problems with this bungalow being sorted. It was not until we threatened to take this further did they then get someone round to look at the windows yet this was still not top priority as it took several visits for the same reasons to look at the windows and still nothing was sorted! They let us live in a mouldy, damp house causing our health to deteriorate yet all they ever cared about was getting the rent. From us moving out it took one week for this property to be listed back up for rent with no problems sorted! THIS PROPERTY IS DAMP, MOULDY AND NEEDS NEW WINDOWS AND NONE OF THIS HAS BEEN SORTED! THIS PROPERTY IS UNFIT FOR HUMAN HABITATION! IT NEEDS SEVERE WORK BEFORE IT WILL EVEN BE FIT FOR TENANTS TO LIVE IN! All they have done yet again is paint over the problems so they can move someone else in none the wiser! AVOID THIS COMPANY AT ALL COSTS!NegativeResponsiveness, Quality, Professionalism, Value

Laura · 1 January 2022

★★★★★ 5/5

Google

We’ve rented through Northwood for the last 8 years and only came away because we’ve just bought our first home. The office staff have always been lovely and dealt with issues in a timely fashion. Thank you for all your support during our time in our flat

Bethany · 10 February 2026

★★★★★ 5/5

Google

It has been an absolute pleasure working with Northwood Norwich (especially Peggy!) during my move to Norwich. They've been professional and helpful throughout and I can honestly say there hasn't been a single instance during my move in and out of the place I was renting that had a problem. Everything from admin to solving random issues which came up was handled with professionalism and kindness. Highly Recommended.

Muhammad · 7 January 2025

★★★★★ 5/5

Google

I couldn't be more pleased by the service I have received from Northwood, Norwich. From the outset of my tenancy until the end, I have found them to be honest, upfront, efficient and extremely helpful. I would have no hesitation in using them again or in recommending them to others. Given the poor experiences people often have with Letting agents, it was thoroughly refreshing to find a business that still has integrity and a human touch. Thank you.

Martyn · 11 April 2024

★★★★★ 5/5

Google

We rented a property through Northwood and our journey from start to finish has been nothing but hassle free and professional. Excellent service and always responsive! Especially Peggy and Rachel, thank you for making our rental experience a positive one :)

Amrita · 10 June 2024

★★★★★ 5/5

Google

My partner and I have been renting from Northwood for approximately 2 and a half years now and have always found them to provide a good service. Issues and queries are dealt with promptly and professionally. The hand-back of keys went smoothly and we were very happy to hear that we will be receiving our full deposit back. We want to thank the team in Norwich for working to a high standard and resolving (very few) issues quickly.

Jessica · 2 January 2020

★★★★★ 5/5

Google

Very efficient and professional, easy process in renting and handover and very quick response time with any problems (minimal) during my renting period. Staff are very friendly and accommodating! Would recommend to anyone looking to rent in Norwich. Look forward to using them in the future.

Charles · 1 January 2024

★★★★★ 5/5

Google

Such a good company! Everyone is lovely, super helpful and responsive. Particular praise to Jasmine, she really helped me out while I was with them and is an absolute credit to the team🌟

Melissa · 10 September 2026

★★★★★ 1/5

Google

Used them for about 4 years on two properties never again as my houses were left in terrible condition only got the tenants deposit the I had to pay out myself

Terence · 10 September 2026