Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 1/5
allAgentsService and
Avoid this company, they do not appear to have a complaint procedure in place, the person I spoke with was condescending, rude and hung up on me. They think it's acceptable to charge cleaning fees at the end of tenancy when the property was not cleaned when first moved in despite reporting this to their representative on site and a subsequent phone call. On a separate note, there was no carbon monoxide detector fitted, and it took 2 weeks to fit one. This is a legal requirement for a residential letting. I will be reporting this and their conduct to their regulators.
David · 28 July 2024
★★★★★ 1/5
Google1 star... Barely.
I have had Northwood as my agent for just over 18 months. Initially I had very little to do with them and all was well. But as soon as I required some sort of support as a Tennant there was little to none. My emails went days without reply, thanks to covid there was no one I could phone, therefore could not actually have a conversation.
It became very clear to me that whatever you say or do as a Tennant Northwood only have the landlords interest as a priority. I went over a month without hot water supply to my property because Northwood didn't act accordingly and resolve the issue in a timely manner.
Now, a week since leaving and moving on I have no idea when I am likely to see my deposit back. As far as I am concerned when this is done I will be making a formal complain legally around the way I have been treated.
Appalling and abysmal is how I would describe the company and the service received as a Tennant. Disgraceful.NegativeResponsiveness, Quality, Professionalism, Value
Kelly · 1 January 2022
Agent replied · 31 December 2024
Good afternoon,
Thanks so much for your review. I would like to clarify some points in response.
The office has been closed since last March due to the global COVID pandemic and the government enforced lockdowns lasting just over a year now. Under the current guidelines the Prime Minister has asked that remote working continue until at least June 2021.
The phones do have a recorded message which confirms that the office is closed, we are working remotely and all contact should be via email.
Your emails were responded too and the landlord contacted at each time the intermittent issue was raised. You also contacted and dealt with the landlord directly on a number of occasions choosing to bypass Northwood.
The intermittent problems with the water were reported directly to the landlord who advised he has his own plumber to undertake the work and was repeatedly contacted & instructed to attend and locate the cause of the intermittent fault.
The plumber attended on various occasions and could find no fault other than the hot water tank was being frequently drained. The hot water tank at the property is of a size which should provide an adequate water volume for the size of property if not used excessively, however the landlord agreed to upgrade this to a larger size tank to resolve the issue you raised.
The plumber had your details to arrange further access directly.
He finally booked to attend to replace the system with a larger tank however access on his availability was initially refused by you via email, with you citing that the appointment was not convenient as it would have clashed with your plans to travel to celebrate your birthday with family during the lockdown period. You would not allow him access without you being present.
With regards to the deposit. The deposit was returned to you following a short delay due to damage caused by yourself at the property, specifically irreparable damage to the lounge electric heater which required completely replacing.
The property was vacated and the deposit return was passed to accounts to be returned on the 23rd March, a total period of 7 working days. I do not find this to be an acceptable timescale.
I would also like to add that you were kept fully updated of the deposit return process via email, the damage the landlord wished to have rectified, the total cost of deductions which were to be made and timescales. You responded to all correspondence so you were fully aware of when the deposit would be returned.
If the property had been left in an acceptable condition with no damage to rectify, the deposit would have been returned within 48hrs.
★★★★★ 1/5
GoogleAwful estate agents. rented a property for a year through them and experienced broken glass in the garden when moving in, have had multiple doors fall off due being only held in by 2 screws and any minor electrical issue has taken over a month to amend. replies to emails are slow and avoiding, often simply not getting a response.
Will · 25 April 2025
★★★★★ 5/5
GoogleJasmine from lettings was incredibly helpful throughout the entire process and made it incredibly swift and easy. Top stuff
Lewis · 10 May 2026
★★★★★ 1/5
GoogleOne star is too much, the audacity of asking for personal details not only from myself but from other personal associates before an agreement of transaction is unethical, arrogant and unprofessional. On top of that not even a phone call to confirm your interest....I'm sure there's some sort of excuse at the end of the day but in reality it's straight forward abusive disrespect and rude behavior obviously because they think they can get away with it.
Steven · 9 February 2022
Agent replied · 8 February 2025
We are required under Government guidance to check that applicants can proceed with an application to rent before a viewing this includes any Guarantors. This is to minimise appointments to reduce the risk of Covid. We are registered with the Information Commission and are regulated and approved to carry out credit checks and references. We are fully compliant with GDPR and have a privacy policy in place. Frankly your complaint is quite unreasonable, we are trying to do our job as best we can in difficult circumstances. It requires much more effort on our part but is designed to reduce the need for contact and therefore risk to applicants, tenants and our staff. I think most reasonable people will understand and accept these requirements in the situation we are now in fighting a pandemic.
Rubbishing our company simply because we will not give you special treatment and waive these requirements putting people at potentially unnecessary risk is what deserves one star.
★★★★★ 5/5
GoogleExcellent and professional service from Paula. Very impressed by her efficiency and professional approach.
Nina · 10 June 2026
★★★★★ 5/5
GoogleI rented a property through Northwood for almost a year in 2023/24 and have had a really positive experience. They were very friendly and efficient with correspondence and always extremely helpful. I would definitely rent through them again and recommend to anyone looking to rent.
Lily · 10 July 2024
Agent replied · 31 December 2024
Thank you for your review
★★★★★ 5/5
GoogleI’ve had a very good experience with this letting agency. The team is professional, responsive, and always helpful whenever I had any queries or maintenance issues. Highly recommend them to anyone looking for a smooth renting experience
Thomas · 13 November 2025
★★★★★ 5/5
GoogleHandled my end of tenancy brilliantly during the COVID crisis. Not only did they manage to get my deposit back in very near time to normal during, but they were very understanding that not having easy access I couldn't thoroughly clean/tidy the house. However a regulatory deep clean was required any which they charged surprisingly small sum for. In fact less than a standard clean from last tenancy with a different agency. Great agency overall with very helpful and polite staff.
Kristofer · 1 January 2021
Agent replied · 31 December 2024
thank you for your review
★★★★★ 5/5
GoogleI have had such a wonderful experience working with Northwood on a property in Norwich. They are kind, considerate and great with responding in a timely manner. It was an absolute dream and I 100% recommend Northwood!
Yasmin · 1 January 2024
★★★★★ 5/5
GoogleJust to say a big big thank you to Northwood but especially Katrina who made everything quick easy and effortless. Cheers for the great service and all the best in the future, Sam
Sam · 10 February 2020
Agent replied · 8 February 2025
Thank you for you comments
★★★★★ 5/5
GoogleNorthwood were great during our tenancy, quick to reply to our emails and were very helpful. If we ever move back to Norwich we’d be more than happy to have another Northwood property. Thankyou :)
Katie · 1 January 2024
★★★★★ 5/5
GoogleI've been with Northwood for the last couple of years, and I've found them helpful in terms of sorting things out for the house before moving in.
I have just had to move out of a Northwood house due to a new baby on the way and needing a bigger house.
The moving out transition was made a lot easier with the help of the agency.
Thank you Northwood for helping with everything from firstly when we moved in, a couple go years ago, to move out and finalising everything.
Jackson · 2 January 2020
Agent replied · 31 December 2024
Thank you for your review
★★★★★ 5/5
GoogleNorthwood have been very professional in all dealings with our rental property in Norwich.
Lloyd · 8 December 2024
★★★★★ 5/5
GoogleGreat experience, answered all questions I asked.
Challis · 5 September 2025
Agent replied · 17 October 2025
Thank you for your great feedback.
★★★★★ 1/5
Googlethe worse letting agency i.ve ever been with!!!!!!!!!
they try to take money out of a crumb! from you. Never in my life renting with them again.
i hope they all die with my 300some pounds they took away for -cleaning 108 £, referencing 30£ painting a room(even tho was like that when we came) 100£
even tho we said if she sees something wrong we can fix
they ask for things which were never there, no comunication just up headed noses looking for cash
worse worse agency
i don.t wish to anyone what we.ve been through
t
Fair · 2 January 2019
Agent replied · 31 December 2024
You were advised of the requirements for leaving the property clean and tidy, you could have cleaned the property yourself. However on move out we pointed out the deductions which you agreed to. You were advised of the procedures for disputing the deductions, which is a free service. You did not dispute them. We only charge the actual costs for cleaning up the flat we make no charge for organising this. 95% of all deposits are returned to tenants, however not all tenants have the right attitude to returning the property in an acceptable condition and prefer to abuse the Agent Online.
★★★★★ 1/5
GoogleUnless you are desperate avoid this agency!
First come first served, allow you to view knowing the property has been let ( left feeling slightly silly and duped whilst the viewing continued!) Got lied to on the phone about the time the property was let, first call said had been let 30 minutes ago and the second said a few minutes ago! Very unprofessional and rude. Have since spoken to PROFESSIONAL agents who shared Northwood's reputation proceeds them! Not in a good way. Avoid at all costs! If I could of given no stars I would have.
Suzanne · 2 January 2019
Agent replied · 31 December 2024
I am sorry you did not get the property, but Its our job to let the property. The owner decided to go with the offer they had. We let you know as soon as we could.
★★★★★ 1/5
GooglePathetic Estate Agents moved me in after painting over the mould from previous tennants and now got the same bungalow up for rent
Stay well clear from them and any of their properties
Meant to be changing the windows but clearly have not
Wish I could give them 0 out of 5
Properly I am talking about is..
28 Manor Park Gardens
Long Stratton
NR15 2TRNegativeResponsiveness, Quality, Professionalism, Value
Andrew · 1 January 2022
Agent replied · 31 December 2024
Whilst the property had a small leak from the roof which has been fixed. The main problem was a lack of ventilation. The owner has taken maintenance of the property seriously, even replacing and upgrading all the windows. The new tenants are very happy with the property.
★★★★★ 5/5
GoogleThe past two years we let our student accommodation via Northwood and at every stage they have been phenomenally helpful and always available for any queries we may have had. I would absolutely recommend Northwood to anyone looking to rent in Norwich, especially students as our experience has been nothing but brilliant.
Marcus · 1 January 2022
★★★★★ 5/5
GoogleI had a good experience of Northwood. I rented a flat in the City centre, and stayed there for 2 years without any hassle. Northwood always responded to problems at the flat immediately, and usually would send someone over to help the same day. I recommend!!
Ankur · 1 January 2024
Agent replied · 31 December 2024
Thank you for the review
★★★★★ 5/5
GoogleWe have always found the staff at Norwich very friendly and reliable, recently going beyond the call of duty. Much appreciated.
M & V
Vanessa · 1 January 2021
Agent replied · 31 December 2024
Thank you Vanessa always happy to help
★★★★★ 5/5
GoogleThe team here are extremely prompt in their responses, professional and friendly.
We had the fastest turnaround on a rental house search ever with Northwood. They are incredibly organised.
We were very impressed by the whole experience. Would highly highly recommend.
Lily-Mae · 11 July 2025
★★★★★ 5/5
GoogleMe and my partner rented a flat through Northwood’s for 11 months. Completed the final inspection today, agents were friendly and helpful. Northwood’s have been extremely attentive during our rental and everything was straightforward from beginning to end. They always acted promptly to any issues we had with our flat and sad to see our first home go - thank you for a great start with our housing journey.
Thank you! - Devon C
D · 7 March 2024
★★★★★ 5/5
GoogleHaving dealt with several letting agents in my search for a home, I must thank Stephen and his team for their honest approach. They've been upfront and honest from the start, and great in helping me and my family find our new home. Would happily recommend them to anyone looking to rent.
CJ · 1 January 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
