Northwood Norwich reviews

★★★★★ 5/5

Google

Northwood provided an excellent service with regard to the purchase of a property. Danny was always very helpful in providing information - responding to emails and telephone calls in a quick and efficient manner. All communication I had members of staff at Northwood was dealt with effectively and quickly. Danny was very flexible with regard to arranging viewings and I would definitely recommend Northwood for purchasing a property

Terri · 2 January 2020

★★★★★ 4/5

Google

Personable and rather pleasant agent. I think she is great staff for this job . A respectful agent who had all the answers I needed

Christopher · 25 December 2025

★★★★★ 5/5

Google

Excellent agency, very professional and kind. The team was always supportive and quick with any my queries.

C · 10 February 2026

★★★★★ 5/5

Google

Highly recommend to anyone looking to rent in Norwich. They are very professional, easy process in renting and very quick to solve any problem for our property.

Sk · 1 January 2024

★★★★★ 4/5

Google

Have rented a property in North Norwich with Northwoods for the last 2.5 years. They have always been attentive and responded quickly to queries and issues with the property and any inspections or visits have been appropriately pre-planned and arranged at our convenience. I would certainly consider renting a property through them again

Alex · 1 January 2021

★★★★★ 5/5

Google

We’ve rented with Norwich Northwood since July 2020 and I’ve always found them most helpful and understanding. They have responded to any issues most professionally despite having to deal with the Covid issues that we are all experiencing.PositiveResponsiveness, Professionalism

Alan · 1 January 2023

★★★★★ 5/5

Google

Thank you so much for all your help Kai, Jasmine and Rhiana. Great service

Gabriel · 3 October 2026

★★★★★ 5/5

Google

I have never rented before, was a little apprehensive, but need not of worried, as Northwood proved to be very professional, and dealt with all my queries through my 12 months rent in a calm, responsive and timely manner. The deposit monies were swiftly returned in a few days after my rental period finished, and I would not hesitate to recommend Northwood, and all the staff at the Norwich branch.

Gary · 1 January 2023

★★★★★ 5/5

Google

I have used Northwood for many years whilst renting out my apartment. They have always been very efficient, friendly and very helpful. Always happy to answer any queries and questions I have, and replying to me quickly. I would definitely recommend them.

Tracy · 10 March 2026

★★★★★ 1/5

Google

AVOID AVOID AVOID 1 star is too generous for this agency. We moved into a property in Norwich and found there was a number of issues with the property. There was mouldy food left in kitchen, rubbish left in cupboards and the top of the kitchen cabinets were covered in rubble and building waste. We raised our concerns with the agency within hours of moving in through email and over the phone. These were largely ignored by the agency and we believe not taken seriously. We were concerned that the rubble could contain asbestos and we sent off for a test ourselves after the agency and landlord wouldn’t test it themselves. We received a positive result for chrysotile. We notified the agency immediately and we moved to my partners parents home hoping to sort the issue with the agency to get an environmental clean of the kitchen so we could move back in. We continued to visit the property to get clothes and post and one day we turned up to the property and found the locks were changed and the landlord was packing up our items into boxes in front of us. The landlord refused to speak with us claiming they had been told by Northwood not to speak to us. The landlord then put up a notice to the window. Claiming we have abandoned the property, if anyone knows our whereabouts and that we are now in rent arrears. The letter was also back dated almost 2 weeks. This was signed on behalf of 2 members of staff at Northwood. This is was only 27 days into our tenancy, our last contact with the agency was 4 days prior and we have continued to pay full rent. This was a complete shock and incredibly stressfull not having access to any of our belongings like our clothes or medication and having a stranger in your home pack up family photos and our items. We were locked out of our home by Northwood and the landlord and have had no real explanation for this attempt of an illegal eviction and to date are still working with the agency to safely remove our items from the property and resolve this matter but Northwood are ignoring our emails. This has been horrible and stressful and damaging to our health. This has happened during a pandemic and disgrace-full that they feel it is okay to lock tenants out of their homes and put up falsified eviction notices in the window. In a previous review Northwood claim "we have not evicted any tenants during the present crisis or started any eviction proceedings" clearly this is wrong. In the last contact with the agency they claim “we do not therefore accept that the tenants have suffered extreme distress” This pretty much says it all! I will never be renting from Northwood again and hope no one else has the same experience as we did.NegativeResponsiveness, Quality, Professionalism, Value

Liam · 1 January 2021

★★★★★ 5/5

Google

Thank you to the Northwood for the past 14 years services. Very correct office with friendly and helpfull staff.

Zoltan · 28 November 2025

★★★★★ 1/5

allAgents

AVOID AVOID AVOID1 star is

AVOID AVOID AVOID 1 star is too generous for this agency. We moved into a property in Norwich and found there was a number of issues with the property. There was mouldy food left in kitchen, rubbish left in cupboards and the top of the kitchen cabinets were covered in rubble and building waste. We raised our concerns with the agency within hours of moving in through email and over the phone. These were largely ignored by the agency and we believe not taken seriously. We were concerned that the rubble could contain asbestos and we sent off for a test ourselves after the agency and landlord wouldn't test it themselves. We received a positive result for chrysotile. We notified the agency immediately and we moved to my partners parents home hoping to sort the issue with the agency to get an environmental clean of the kitchen so we could move back in. We continued to visit the property to get clothes and post and one day we turned up to the property and found the locks were changed and the landlord was packing up our items into boxes in front of us. The landlord refused to speak with us claiming they had been told by Northwood not to speak to us. The landlord then put up a notice to the window. Claiming we have abandoned the property, if anyone knows our whereabouts and that we are now in rent arrears. The letter was also back dated almost 2 weeks. This was signed on behalf of 2 members of staff at Northwood. This is was only 27 days into our tenancy, our last contact with the agency was 4 days prior and we have continued to pay full rent. This was a complete shock and incredibly stressfull not having access to any of our belongings like our clothes or medication and having a stranger in your home pack up family photos and our items. We were locked out of our home by Northwood and the landlord and have had no real explanation for this attempt of an illegal eviction and to date are still working with the agency to safely remove our items from the property and resolve this matter but Northwood are taking no responsibility for their actions. This has been horrible and stressful and damaging to our health. This has happened during a pandemic and disgrace-full that they feel it is okay to lock tenants out of their homes and put up falsified eviction notices in the window. In a previous review Northwood claim we have not evicted any tenants during the present crisis or started any eviction proceedings clearly this is wrong. In the last contact with the agency they claim “we do not therefore accept that the tenants have suffered extreme distress” This pretty much says it all! I will never be renting from Northwood again and hope no one else has the same experience as we did

Liam · 7 December 2020

★★★★★ 1/5

allAgents

"AVOID AVOID AVOID1 star is..."

AVOID AVOID AVOID 1 star is too generous for this agency. We moved into a property in Norwich and found there was a number of issues with the property. There was mouldy food left in kitchen, rubbish left in cupboards and the top of the kitchen cabinets were covered in rubble and building waste. We raised our concerns with the agency within hours of moving in through email and over the phone. These were largely ignored by the agency and we believe not taken seriously. We were concerned that the rubble could contain asbestos and we sent off for a test ourselves after the agency and landlord wouldn't test it themselves. We received a positive result for chrysotile. We notified the agency immediately and we moved to my partners parents home hoping to sort the issue with the agency to get an environmental clean of the kitchen so we could move back in. We continued to visit the property to get clothes and post and one day we turned up to the property and found the locks were changed and the landlord was packing up our items into boxes in front of us. The landlord refused to speak with us claiming they had been told by Northwood not to speak to us. The landlord then put up a notice to the window. Claiming we have abandoned the property, if anyone knows our whereabouts and that we are now in rent arrears. The letter was also back dated almost 2 weeks. This was signed on behalf of 2 members of staff at Northwood. This is was only 27 days into our tenancy, our last contact with the agency was 4 days prior and we have continued to pay full rent. This was a complete shock and incredibly stressfull not having access to any of our belongings like our clothes or medication and having a stranger in your home pack up family photos and our items. We were locked out of our home by Northwood and the landlord and have had no real explanation for this attempt of an illegal eviction and to date are still working with the agency to safely remove our items from the property and resolve this matter but Northwood are taking no responsibility for their actions. This has been horrible and stressful and damaging to our health. This has happened during a pandemic and disgrace-full that they feel it is okay to lock tenants out of their homes and put up falsified eviction notices in the window. In a previous review Northwood claim we have not evicted any tenants during the present crisis or started any eviction proceedings clearly this is wrong. In the last contact with the agency they claim “we do not therefore accept that the tenants have suffered extreme distress” This pretty much says it all! I will never be renting from Northwood again and hope no one else has the same experience as we did

Liam · 7 December 2020

★★★★★ 5/5

Google

Northwoods of Norwich did an absolutely superb job of selling my Norwich property they went above and beyond what was expected of them. In particular I would like to mention Peggy and sales director Danny Snelling who both did a fantastic job and kept me updated at all times.I live in the north west but this couple pulled out all the stops and couldn’t have worked any harder for me. I have no reservations in recommending Northwoods Norwich. Many thanks CarolBowie

Carol · 2 January 2019

★★★★★ 5/5

Google

Excellent lettings agent. As a landlord of students I can appreciate that there is a significant amount of work from all parties (tenants, lettings agents and landlord + contractors) on a regular basis which is the nature of this tenure. Northwood have always been highly professional with me, my tenants and contractors - which has helped to maintain the property as a very highly desirable one for the Norwich University students. I always look after my tenants well and make sure the property is at the top of what is available in the market place for a fair rental level. If any issues are raised they are dealt with immediately and without delay so the tenants can carry on enjoying the property hassle free. I could not do this without assistance from Northwood due to time constraints and having a young family of my own! Northwood have also been instrumental in helping me to achieve the new HMO licence conditions which came into force recently. The property was renovated back to brick with every conceivable modern convenience and safety system available in 2016. Yet there was still some additional certification and work required to bring it up to the exacting standards. Northwood have helped with liaising with contractors, tenants and myself on a daily basis through this process with the upmost professionalism and to very strict time constraints. I am certain there are one of only a handful of fully licenced HMO`s in Norwich that meets the new licencing criteria, and I am very happy to be able to provide a safe, warm and stylish home for my tenants during their studies in Norwich. I have worked with multiple agents in the Norwich area over a number of years and can honestly say Northwood is the best. Thank you again Northwood (Peggy, Dione, Hayley, Steve, Paula and the rest of the team). You have made my life easier, my tenants lives easier, and I really appreciate your efforts. Adrian

Adrian · 2 January 2019

★★★★★ 4/5

Google

Lovely agent for a lovely house. Thank you.

René · 10 September 2026

★★★★★ 5/5

Google

Northwood have been very professional over the course of my tenancy. They respond quickly to emails and are very proactive when it comes to fixing any issues with the house. Would definitely use them again were I to live in Norwich at some point down the line.

Finn · 1 January 2024

★★★★★ 5/5

Google

Really great to have been a tenant with Northwood. They have been very good to us and incredibly reasonable. The team has always responded quickly and are very helpful. Inspections were always very considerate of our space. Requests were always considered, and we left with only good things to say. Thanks again for giving us a space to call home!

Joe · 1 January 2023

★★★★★ 5/5

Google

Its a Breath of fresh air to have a management company that is efficient and quick with getting things done.

Mark · 10 June 2026

★★★★★ 5/5

Google

Northwood acted as my letting agent for six years for a house in central Norwich. I always found them to be experienced, competent and very responsive. In Autumn 2020 I decided to sell the house and asked Northwood to act as my estate agent. Again, they were extremely professional and managed to achieve relatively quick sale in the otherwise challenging environment of 2020. Very happy to recommend them!PositiveResponsiveness, Quality, Professionalism, Value

Rich · 1 January 2021

★★★★★ 5/5

Google

Northwood have been, and are, fantastic at looking after the sale of my property in a tough market. Having recieved two offers at asking price. Danny is friendly, polite and knowledgeable. I'd highly recommend them when selling a property.

Tristan · 5 April 2024

★★★★★ 5/5

Google

I have recently let my apartment at Paper Mill Yard, Norwich through Northwood Letting and the experience has been hassle and stress free from start to finish. I worked closely with Danny Snelling who provided expert guidance and advice to help me as an inexperienced landlord. I now have A+ tenants letting my flat and a good income to boot. Good work Northwood and glad to have happy tenants too

Daniel · 1 January 2021

★★★★★ 1/5

Google

Probably the worst estate agent I have used. They are friendly enough to begin with, they accept all reports of issues but when nothing is done they become unresponsive and rude. I understand that this is sometimes down to the landlord but with ongoing issues (same landlord, multiple properties having problems) they need to get them off the books.

Wayne · 1 January 2024

★★★★★ 5/5

Google

Have dealt with Northwood Norwich for many years and simply cannot fault them or recommend them highly enough, The Entire team especially Danny, Peggy and Stephen have been supportive, friendly and totally professional from day one. I can heartily recommend them to anyone.

Mike · 1 January 2024